PATS_Base_IDIQ_-_Attachment_2_QASP.docx

ATTACHMENT 2

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

PRODUCT MANAGER (PDM) TOTAL FORCE INFORMATION TECHNOLOGY SYSTEMS (TFITS) PROGRAM ANALYTICAL TECHNICAL SUPPORT (PATS)

1. Objective. This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality associated with this effort. This document will be used by the Government to assess the effectiveness of the Contractor’s management and technical services. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance of the objectives delineated in the Performance Work Statement.

2. Government Surveillance. The Government will identify an individual to function as the Contracting Officer’s Representative (COR) for this task, and her/his authority will be limited to administering specific technical aspects of the contract. The COR will not provide direction that is outside the scope of responsibilities delineated under this task order. The designated individual will:

· Maintain a detailed knowledge of the technical requirements of the contract

· Document Contractor performance in accordance with the QASP

· Identify and immediately forward notifications of deficient, or non-compliant performance to the Contracting Officer

· Approve priorities of support, resources, and associated schedules

3. Surveillance Methods. Surveillance of Contractor performance is the method used by the COR to determine whether the Contractor is effectively and efficiently complying with all terms and conditions of the task order. In addition to statistical analysis, the functional expertise of the COR plays a critical role in adequately evaluating Contractor performance. The below listed methods of surveillance shall be used in the administration of this QASP and the standards are delineated in the Performance Requirements Survey (PRS) table at Enclosure (1):

Demonstration. A qualification method that is carried out by operation and relies on observable functional operation. It does not require the use of instrumentation or special test equipment;

Analysis. A qualification method that is carried out by examining and assessing the application of techniques in order to determine if they are appropriate and sufficient. The quality of performance can be determined from Government or Contractor task-based or Management Information System (MIS) reports; Contractor ISO 9000 techniques and procedures; or from Government observation of completed tasks. In some instances, reports may be available in the form of information on a Contractor's performance against contract requirements. Reports generally provide information regarding various characteristics of tasks and can, therefore, be used to determine acceptability of a Contractor's performance.

Inspections. Qualitative inspections can be accomplished through one of the following techniques:

· Random or Stratified Sampling: With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Stratified sampling focuses on selected parts of total Contractor output for sampling. Computer programs may be available to assist in establishing sampling procedures.

· Periodic Inspection, Judgmental Inspection, or Planned Sampling: This method, sometimes called "planned sampling,” consists of the evaluation of tasks selected on other than a 100% or random basis.

4. Performance Requirements. The performance requirements set forth in this section correspond to the PWS paragraphs delineated in the table. Enclosure (1) of this document provides standards for performance for specific requirements:

ENCLOSURE 1

PERFORMANCE REQUIREMENTS SURVEY (PRS)

Acceptable Quality Level (AQL)

Surveillance Method

· Analysis and reports are delivered IAW agreed upon schedules.

· Tasks are applicable to Tier I and Program Management IPT, outlined in the PWS.

· Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a 95% Accuracy level.

· 90% products completed by due date.

· Response to government inquiries and adhoc tasking within 1 business day.

· 100% attendance at specified meetings.

· Random sampling

· Customer feedback

· Delivery of documents verified via email timestamp

· Analysis and reports are delivered IAW agreed upon schedules.

· Tasks are applicable to Tier 2 and 3 Program Management IPTs, outlined in the PWS.

· Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a 95% Accuracy level.

· 90% products completed by due date.

· Response to government inquiries and adhoc tasking within 1 business day.

· 100% attendance at specified meetings.

· Random sampling

· Customer feedback

· Delivery of documents verified via email timestamp

· Services and reports are delivered IAW agreed upon schedules. Contractor shall support PdM TFITS Government Logisticians by providing reviews of efforts at the Tier 3 level that impact Lifecycle support and review system integrator deliverables for logistics impacts.

· Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a 95% Accuracy level.

· 90% products completed by due date.

· Response to government inquiries and adhoc tasking within 1 business day.

· 100% attendance at specified meetings.

· Random sampling

· Customer feedback

· Delivery of documents verified via email timestamp

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