Attachment_1__Quality_Assurance_Plan_ _Performance_Requirements_Survey.pdf

ATTACHMENT 1

QUALITY ASSURANCE SURVEILLANCE PLAN

1.0 Objective. This Quality Assurance Surveillance Plan (QASP) is the Government’s principal basis for assessing overall performance quality associated with the contractor’s effort. The Government will use this document to assess the contractor’s management and technical services. Specifically, this QASP provides the methodology by which the Government will monitor the contractor's performance and compliance with performance objectives and establishes quantifiable performance benchmarks. The QASP relates directly to the performance objectives delineated in the PWS and is limited to that which is necessary to verify satisfactory performance regarding the contractor’s management and technical services.

2.0 Government Surveillance. The designated Government Task Lead is the Technical Representative for this task, and her or his authority is limited to administering specific technical aspects of the task order. The Technical Representative cannot advise or act outside the scope of responsibilities delineated under the task order and must defer any interpretations to the Contracting Officer. The Technical Representative’s duties include:

• Maintaining detailed knowledge of the contract’s technical requirements;

• Documenting contractor performance in accordance with the QASP;

• Identifying and immediately forwarding notifications of non-compliant performance to the Contracting Officer;

• Approving priorities of support, resources, and associated schedules.

3.0 Surveillance Methods. The Government uses surveillance of contractor performance to determine whether the contractor is efficiently complying with a task order’s terms and conditions. In addition to statistical analysis, the Technical Representative uses his or her functional expertise to adequately evaluate contractor performance. The Technical Representative will use the below listed methods of surveillance to administer of this QASP.

The Work Breakdown Structure (WBS) element delineates the standards are delineated in the Performance Requirements Survey (PRS) table:

• Direct Observation - A qualification method that is carried out by collecting evaluative information in which the observer watches physical outcomes that can be readily seen.

PERFORMANCE REQUIREMENTS SURVEY (PRS)

PWS Para Required Service

Performance Standard

Acceptable Quality Level

(AQL)1

Monitoring Method

5.2.2 Provides requested

aircraft no later than 10 business days after issuance of task order by PdM RAR.

Provides aircraft in less than 10 business days – receives an >95%/Excellent rating

Provides aircraft NLT 10 business days – receives an 85% to 95%/Acceptable rating

Provides aircraft in more than 10 business days – receives an <85%/Unacceptable rating

AQL is >85%. Direct Observation

5.2.2 Replaces/Repairs

inoperable aircraft within a 24 hour period.

Repairs/Replaces inoperable aircraft in less than 24 hour period – receives an >95%/Excellent rating

Repairs/Replaces inoperable aircraft within 24 hour period – receives an 85% to 95%/Acceptable rating

Repairs/Replaces inoperable aircraft in more than 24 hour period – receives an <85%/Unacceptable rating

AQL is >85%. Direct Observation

1 Numerical values for the adjectival ratings are: >.95 – Excellent – Exceeds standard compliance; .85 - .95 standard compliance – Acceptable;

and <. 85 – unacceptable. For the first option period, a Contractor must receive a rating of .85 or greater. To qualify for a second option period, a Contractor must receive a rating of .95 or greater.

5.0 Task order services

experience minimal delays that are within the Contractor’s control during training or testing events.

Task order services experience no delays during training or testing events – receives an >95%/Excellent rating

Task order services experience delays of three hours or less during training or testing events – receives an 85% to 95%/Acceptable rating

Task order services experience delays of three hours or less during training or testing events – receives an <85%/Unacceptable rating

AQL is >85%. Direct Observation