Attachment_4__RMNIIS_QASP_6_Dec_12.doc

Quality Assurance Surveillance Plan for RMNIIS Sustainment Solicitation Number: M67854-13-R-2410

Attachment4 Quality Assurance Surveillance Plan

Sustainment of the

Rugged Mobile Non-Intrusive Inspection System (RMNIIS) Solicitation Number: M67854-13-R-2410 Contractor’s name: TBD

1. PURPOSE. This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality associated with the Rugged Mobile Non-Intrusive Inspection System (RMNIIS) contract. This document will be used by the Government to assess the effectiveness of the Contractor’s management and technical performance. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance of the objectives delineated in the SOO. This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored

· How monitoring will take place

· Who will conduct the monitoring

· How monitoring efforts and results will be documented

This QASP does not detail how the Contractor accomplishes the work; rather, the QASP is created with the premise that the Contractor is responsible for the management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the Contractor. Updates shall ensure the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

FAR 52.246-4 Inspection of Services – Fixed Price

2. Government Roles and Responsibilities.

The following personnel shall oversee and coordinate surveillance activities.

a. Contract Specialist (CS) – The CS shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and safeguard the interests of the United States in the contractual relationship. The CS shall also assure the Contractor receives impartial, fair, and equitable treatment under this contract. The CS is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contract Specialist:

Ann Pennington MAGTF Command, Control, and Communications

Marine Corps Systems Command 703-432-9898 ann.pennington@usmc.mil

b. Contracting Officer’s Representative (COR) – The COR will be responsible for technical administration of the contract, and shall assure proper Government surveillance of the Contractor’s performance. The COR’s authority will be limited to administering specific technical aspects of the contract. The COR will not provide direction that is outside the scope of responsibilities delineated under this task order. The designated individual will:

· Maintain a detailed knowledge of the technical requirements of the contract

· Document Contractor performance in accordance with the QASP

· Identify and immediately forward notifications of deficient, or non-compliant performance to the Contracting Officer

· Approve priorities of support, resources, and associated schedules

The Contractor shall refer any changes they believe may affect contract price, terms, or conditions to the KO for action. The COR will be assisted by the MCSC and Force Protection Systems (FPS) Liaison Officers (LNOs) located at Forward Operating Bases.

Contracting Officer Representative:

Ilich A. Bello MAGTF Command, Control, and Communications

Marine Corps Systems Command

703-432-9836 ilich.bello@usmc.mil

3. Contractor Representatives.

The following Contractor employees serve as the Contractor’s Program Manager and On-Site Location Manager for this contract.

a. Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

b. On-Site Location Manager - <upon award, enter name> Telephone: <enter number>

Email: <enter address>

c. Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. Methods of Surveillance. Surveillance of Contractor performance is the method used by the COR to determine whether the Contractor is effectively and efficiently complying with all terms and conditions of the task order. In addition to statistical analysis, the functional expertise of the COR plays a critical role in adequately evaluating Contractor performance. The below listed methods of surveillance shall be used in the administration of this QASP and the standards are delineated by WBS element in the Performance Requirement Summary (PRS) Matrix Table at Enclosure 1.

Various methods exist to monitor performance. The COR will use the surveillance methods listed below in the administration of this QASP:

Demonstration: A qualification method that is carried out by operation and relies on observable functional operation. It does not require the use of instrumentation or special test equipment;

Analysis: A qualification method that is carried out by examining and assessing the application of techniques in order to determine if they are appropriate and sufficient. The quality of performance can be determined from Government or Contractor task-based or Management Information System (MIS) reports; Contractor ISO 9000 techniques and procedures; or from Government observation of completed tasks. In some instances, reports may be available in the form of information on a Contractor's performance against contract requirements. Reports generally provide information regarding various characteristics of tasks and can, therefore, be used to determine acceptability of a Contractor's performance.

Inspections: Qualitative inspections can be accomplished through one of the following techniques:

· Random or Stratified Sampling: With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Stratified sampling focuses on selected parts of total Contractor output for sampling. Computer programs may be available to assist in establishing sampling procedures.

· Periodic Inspection, Judgmental Inspection, or Planned Sampling: This method, sometimes called "planned sampling,” consists of the evaluation of tasks selected on other than a 100% or random basis.

Regardless of the surveillance method, the COR will always contact the Contractor's Program Manager or On-Site Location Manager when a defect is identified and inform the Program Manager of the specifics of the problem. The COR shall be responsible for monitoring the Contractor’s performance in meeting a specific performance standard/AQL.

Surveillance results may be used as the basis for actions against the contractor. In such cases, the Inspection of Services clause FAR 52.246-4 in the contract becomes the basis for the Contracting Officer’s actions.

5. Ratings.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

Example 1:

6. Performance Standards.

Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, shown in Table 1, includes performance standards. The Government shall use these standards to determine Contractor performance and compare performance to the Acceptable Quality Level (AQL).

ENCLOSURE 1: PERFORMANCE REQUIREMENT SUMMARY MATRIX

3.3.1

3.3.2

3.3.3

3.3.4

3.3.5

3.3.6

3.3.7

3.3.8

3.3.9

· Outside the Continental United States (OCONUS) Field Service Representatives (FSRs) are to provide maintenance, training, and parts & supply reports as required.

· FSRs are to coordinate and resolve problems related to maintenance, training, and sustainability.

· FSRs are to assist with readiness maters and determine improvement solutions.

· FSRs are to provide operator/crew, field, and sustainment levels of maintenance to include diagnostics and repair.

· FSRs are to conduct operator and maintainer training.

· FSRs are to conduct preventive maintenance tasks.

Customer Complaints.

3.3.1

3.3.2

3.3.3

3.3.4

3.3.5

3.3.6

3.3.7

3.3.1

3.3.2

3.3.3

3.3.4

3.3.5

3.3.6

3.3.7

3.3.1

3.3.2

3.3.3

3.3.4

3.3.5

3.3.6

3.3.7

3.2.1

3.2.2

3.2.3

3.3.4

3.2.1

3.2.2

3.2.3

3.3.4

3.2.1

3.2.2

3.2.3

3.3.4

3.3.1

3.3.2

3.3.3

3.3.4

3.3.5

3.3.6

3.3.7

3.3.8

3.3.9

3.3.1

3.3.2

3.3.3

3.3.4

3.3.5

3.3.6

3.3.7

3.3.8

3.3.9

Appendix 1

Performance Report TEMPLATE

1. CONTRACT NUMBER: M67854-13-R-2410

2. Prepared by: (Name of COR) <insert name>

3. Date and time of observation:

4. Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.> Prepared by: <Enter COR’s name>

Signature – COR

Date Appendix 2

Contract Discrepancy Report (CDR) Template

QAP

Corrective

Action Report

3. To: (Contractor POC)

4. From: (COR)

5. Nonconformance: (Describe in detail)

6. Cause Of Nonconformance:

7. Contractor Corrective Action:

8. Contractor Cause Elimination:

PROGRAM OFFICE CONCURRENCE

Date: _______________

ILICH A. BELLO

Senior Program Analyst Contracting Officer Representative

PM MC3, PdM FPS Marine Corps Systems Command

CONTRACTING OFFICER CONCURRENCE

Date: _______________

ANN PENNINGTON

Contract Specialist

PM MC3

Marine Corps Systems Command