Solicitation_M00264-19-R-0007_(2).docx

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G6 Telecommunications Technical Support Services Federal contract opportunity
Solicitation number
M00264-19-R-0007
Issued by
United States Marine Corps

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M0026419R0007

Section SF 1449 - CONTINUATION SHEET

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
12
Months

Hardware/Software Maintenanc-Base Period

FFP

Perfrom Hardware/Software Maintenance Support IAW PWS 3.1.1.

FOB: Destination

PSC CD: R499

NET AMT

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
500,000
Each

Equipment Repair-Base T&M Provide Equipment Repair IAW PWS 3.1.2. Period of applicability for this line item is is listed under the Delivery Information. FAR 52.232-7 (e) states, “Ceiling price. The Government will not be obligated to pay the Contractor any amount in excess of the ceiling price in the Schedule, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the Schedule, unless and until the Contracting Officer notifies the Contractor in writing that the ceiling price has been increased and specifies in the notice a revised ceiling that shall constitute the ceiling price for performance under this contract." For T&M CLIN 0002, the ceiling price is established as NTE $500,000.00.

FOB: Destination

TOT ESTIMATED PRICE

CEILING PRICE

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
12
Months
OPTION
Hardware/Software Maintenanc-Option 1

FFP

Perfrom Hardware/Software Maintenance Support IAW PWS 3.1.1.

NET AMT

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
500,000
Each
OPTION
Equipment Repair-Option 1

T&M Provide Equipment Repair IAW PWS 3.1.2. Period of applicability for this line item is is listed under the Delivery Information. FAR 52.232-7 (e) states, “Ceiling price. The Government will not be obligated to pay the Contractor any amount in excess of the ceiling price in the Schedule, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the Schedule, unless and until the Contracting Officer notifies the Contractor in writing that the ceiling price has been increased and specifies in the notice a revised ceiling that shall constitute the ceiling price for performance under this contract." For T&M CLIN 1002, the ceiling price is established as NTE $500,000.00.

FOB: Destination

TOT ESTIMATED PRICE

CEILING PRICE

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
12
Months
OPTION
Hardware/Software Maintenanc-Option 2

FFP

Perfrom Hardware/Software Maintenance Support IAW PWS 3.1.1.

NET AMT

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
500,000
Each
OPTION
Equipment Repair-Option 2

T&M Provide Equipment Repair IAW PWS 3.1.2. Period of applicability for this line item is is listed under the Delivery Information. FAR 52.232-7 (e) states, “Ceiling price. The Government will not be obligated to pay the Contractor any amount in excess of the ceiling price in the Schedule, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the Schedule, unless and until the Contracting Officer notifies the Contractor in writing that the ceiling price has been increased and specifies in the notice a revised ceiling that shall constitute the ceiling price for performance under this contract." For T&M CLIN 2002, the ceiling price is established as NTE $500,000.00.

FOB: Destination

TOT ESTIMATED PRICE

CEILING PRICE

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
6
Months
OPTION
Hardware/Software Maint, FAR 52.217-8

FFP

Perfrom Hardware/Software Maintenance Support IAW PWS 3.1.1.

NET AMT

ITEM NO
SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
250,000
Each
OPTION
Equipment Repair, FAR 52.217-8

T&M Provide Equipment Repair IAW PWS under section 3.1.2. Period of applicability for this line item is is listed under the Delivery Information. FAR 52.232-7 (e) states, “Ceiling price. The Government will not be obligated to pay the Contractor any amount in excess of the ceiling price in the Schedule, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the Schedule, unless and until the Contracting Officer notifies the Contractor in writing that the ceiling price has been increased and specifies in the notice a revised ceiling that shall constitute the ceiling price for performance under this contract." For T&M CLIN 3002, the ceiling price is established as NTE $500,000.00.

FOB: Destination

TOT ESTIMATED PRICE

CEILING PRICE

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN
INSPECT AT
INSPECT BY
ACCEPT AT
ACCEPT BY
0001
Destination
Government
Destination
Government
0002
Destination
Government
Destination
Government
1001
Destination
Government
Destination
Government
1002
Destination
Government
Destination
Government
2001
Destination
Government
Destination
Government
2002
Destination
Government
Destination
Government
3001
Destination
Government
Destination
Government
3002
Destination
Government
Destination
Government

DELIVERY INFORMATION

CLIN
DELIVERY DATE
QUANTITY
SHIP TO ADDRESS
DODAAC / CAGE
0001
POP 01-AUG-2019 TO

31-JUL-2020

N/A
AC/S G-6 (B50) M30004

3250 CATLIN AVE

QUANTICO VA 22134-5000

REUBEN FEATHERSTONE

703-784-4602

M30004

0002
POP 01-AUG-2019 TO

31-JUL-2020

N/A
(SAME AS PREVIOUS LOCATION)

M30004

1001
POP 01-AUG-2020 TO

31-JUL-2021

N/A
(SAME AS PREVIOUS LOCATION)

M30004

1002
POP 01-AUG-2020 TO

31-JUL-2021

N/A
(SAME AS PREVIOUS LOCATION)

M30004

2001
POP 01-AUG-2021 TO

31-JUL-2022

N/A
(SAME AS PREVIOUS LOCATION)

M30004

2002
POP 01-AUG-2021 TO

31-JUL-2022

N/A
(SAME AS PREVIOUS LOCATION)

M30004

3001
POP 01-AUG-2022 TO

28-FEB-2023

N/A
(SAME AS PREVIOUS LOCATION)

M30004

3002
POP 01-AUG-2022 TO

28-FEB-2023

N/A
(SAME AS PREVIOUS LOCATION)

M30004

PWS

Performance Work Statement For Telecommunications Technical Support Services

1.0 Background

The Telecommunications Branch provides voice and data connectivity to Marine Corps Base (MCB), Quantico, VA customers, and is responsible for the proper design, installation, management, trouble-shooting/repair, and maintenance of the Base telecommunications infrastructure.

2.0 Scope

The technical services rendered under this contract include system operations, systems maintenance, sustainment engineering, systems engineering, customer requirements tracking, and network and system analysis, assessment. The technical service provided under this contract supports programs and institutional customers. Additionally the scope of this contract includes the provision of remote technical support 24 hours per day, 7 days per week, 365 days per year.

Services rendered under this contract shall include all tools, vehicles, equipment, training, and personnel necessary to support daily telecommunications operations and perform the tasks described in this Performance Work Statement (PWS).

Services rendered under this contract shall support material procurement, evaluation, engineering, installation and implementation of systems for additional user requirements, Military Construction (MILCON) projects, and building renovation projects.

3.0 General Contractor Tasks

The contractor shall provide recommendations, developments, and implementation of innovative approaches that improves services and customer satisfaction provided under this contract. Also, the Contractor shall provide operation, maintenance, configuration, de-configuration, integration, disintegration, modification, refurbishing, and decommissioning obsolete system hardware and software listed within this PWS. The Contractor shall be ISO 9001 certified and follow Information Technology Infrastructure Library (ITIL) process model.

The Contractor shall retain and provide proof of current International Organization for Standardization (ISO) 9001:2008 certifications.

The Contractor shall provide technical system services up to end-equipment interfaces, and other service provider demarcation points.

The Contractor shall notify the Contracting Officer’s Representative (COR) of all service disruptions and system down-times on a real-time basis. Notification shall include impact to service users.

The Contractor shall report system readiness of all equipment necessary to satisfy mission and institutional requirements at review meetings held by program customers.

The Contractor shall maintain current Contractor knowledge of the applicable laws, regulations, and Government directives (Occupational Safety and Health Agency (OSHA), Environmental Protection Agency (EPA), Marine Corps Base (MCB) Quantico Regulations), affecting Contractor performance and concerning the task requirements required within the PWS.

Contractor ensures that contractor personnel performing services under this contract maintain current knowledge on all current, new, and/or emerging technologies and training requirements.

The Contractor shall provide status to the COR of work progress and any issues affecting service delivery upon request.

3.1 Technical Service Task Requirements

3.1.1. Task 01: Hardware/Software Maintenance Support (FFP)

The Contractor shall perform Hardware, Software, Maintenance, Provisioning and Configuration in accordance with original equipment manufacturer recommended maintenance schedule for the following systems: CS2100 SE08 & SE09, Optical Metro 3500, Nortel/Avaya AS-5300 system, Avaya CM6 system, including call processing and application servers, G450/650 Media Gateways, ERS5530 Data Switches (Core switches for AS-5300 and CM6), Tellabs Panorama (EMS for GPON). Tellabs T-1000 systems, Tellabs GPON MSAP1150s, ION firewall, Ion Secure 520 software, DC Power system components (Rectifiers, Inverters and Battery Disconnects), Call Pilot 1002R, and other similar telecommunications systems and subsystems.

The Contractor shall ensure a continuous 98% system operability. Services performed in support of 98% system operability shall be captured in a quarterly report submitted by the contractor to the Government for review.

3.1.2 Task 02: Hardware/Software Repair (T&M)

The Contractor shall provide labor and ancillary parts to restore malfunctioning telecommunications equipment, as follows:

3.1.2.1 Repair Response Times:

Work orders placed for malfunctioning equipment repairs calls shall be responded to by the Contractor within two (2) hours of the work order placement.

Each service ticket shall be opened by an authorized site Point of Contact (POC) and shall have a ticket number and a priority code of minor, major, critical, or outage assigned.

The priority code is to be designated according to the following criteria:

Outage – is an emergency category reserved for a complete failure of any major system or network component that is service affecting for a large number of system users. (Escalation Period: N/A, Update Period: every Hour)

Critical – is assigned to a failure of any major system or network component that is not service affecting, and creates a severe hazardous condition (HazCon), such that the component is operating on a redundant or backup component which would result in an outage if the redundant or backup component failed; or if the failure is service affecting for a small number of users. (Escalation Period: N/A, Update Period: every 24 Hours)

Major – is assigned to a failure of any system or network component that is not service affecting, and does not create a severe HazCon; or a failure of any sub-system or support system that creates a Hazcon for that minor sub-system. (Escalation Period: 3 days, Update Period: every 48 Hours)

Minor – is assigned to all other trouble tickets. (Escalation Period: 4 days, Update Period: 48 Hours)

Each service ticket shall be escalated to the next level higher priority after it has been open for the specified amount of time (Escalation Period), with the exception of critical and outage tickets. A minor ticket shall be escalated after four (4) days, and a major ticket after three (3) days. The Contractor shall log all activity on open tickets and provide ticket status by phone or email to all designated site POCs according to the following update schedule: minor tickets every 48 hours, major tickets every 48 hours, critical tickets every 24 hours, and outage tickets every hour.

The Contractor shall have Service Level Agreements (SLA) or Partnerships with the following companies to provide tier one thru three support: Avaya, Cisco, Tellabs, GENBAND, Brocade, Ciena (SONET). The Contractor shall provide a copy of these SLAs to the COR immediately upon award of the contract..

4.0 Security

4.1 Security Clearances

There are no requisite security clearances under this requirement; however, all contractor personnel shall have legal U.S. Citizenship.

5.0 Current System Description

The Contractor shall have a working knowledge of the below listed applications:

Contractor shall have Service Level Agreements (SLA) or Partnerships with the following companies to provide tier one thru three support: Avaya, Cisco, Tellabs, GENBAND, Brocade, Ciena (SONET).

Application Name:Telephone Management System (TMS)
Version:Most current approved version
Vendor:K&R Custom Software (KRCS)
Description:Integrated TMS for managing all telephone
switch operations. Used to enter and track
trouble tickets, work orders, routines,
plant record information, and billing.
Application Name:IMS-4000&4001
Version:Most current approved version
Vendor:Sensaphone
Description:Infrastructure monitoring and administration.
Application Name:Switch Expert
Version:Most current approved version
Vendor:Real Time Monitor (RTM)
Description:Captures switch logs, operational
measurements, and call data recordings.
Application Name:E-911
Version:Most current approved version
Vendor:Hexagon
Description:Public Safety Answering Point (PSAP)
interface for 911 calls.
Application Name:Helmsman
Version:Most current approved version
Vendor:Avaya Networks
Description:Technical publications software
Application Name:Device Manager
Version:Most current approved version
Vendor:Avaya Networks
Description:GUI for Passport products.
Application Name:Integrated Element Manager System (IEMS)
Version:Most current approved version
Vendor:Avaya Networks
Description:GUI for CS2100 elements.
Application Name:Application Builder
Version:Most current approved version
Vendor:Avaya Networks
Description:GUI for Call Pilot voice application
management.
Application Name:PRIISMS Manager APL
Version:Most current approved version
Vendor:Ion Networks
Description:Central management system used to remotely
access, manage, and monitor IT and voice
equipment.
Application Name:Avaya CMS Supervisor Management
Version:Most current approved version
Vendor:Avaya Networks
Description:GUI for CMS elements.
Application Name:Galaxy Systems
Version:Most current approved version
Vendor:A-Tech
Description:Security monitoring and administration.
Application Name:Mirra IV
Version:Most current approved version
Vendor:Applied Digital
Description:Call recording, monitoring, and archiving
Application Name:RedHat
Version:Most current approved version
Vendor:RedHat
Description:DHCP and TFTP for VOIP
Application Name:Site Manager (PresideSiteManager)
Version:Most current approved version
Vendor:Avaya Networks
Description:GUI access to OpteraMetro equipment
Application Name:PanoramaPON
Version:Most current approved version
Vendor:Tellabs
Description:GUI access to Tellabs equipment
Application Name:PanoramaINM/EMS
Version:Most current approved version
Vendor:Tellabs
Description:GUI access to Tellabs equipment
Application Name:ETM System Console
Version:Most current approved version
Vendor:SecureLogix
Description:Voice and call monitoring and logging
Application Name:Bomgar
Version:Most current approved version
Vendor:Bomgar
Description:Session Monitoring for network maintenance
Application Name:VMWare
Version:Most current approved version
Vendor:VMWare
Description:Virtualization Platform
Application Name:CounterAct
Version:Most current approved version
Vendor:Forescout
Description:Provided for network access control
Application Name:Callpilot
Version:Most current approved version
Vendor:Nortel Networks
Description:Voicemail and Mentee

6.0 Systems List

Must have a working knowledge of the below listed telecommunications systems.

Computer Systems

The primary administrative network resides on the Navy and Marine Corps Intranet (NMCI). All changes to TMS, Transmission Systems, and Telephone Network are done via applications listed in Section 12 on MCEN seats. The contractor shall be responsible for negotiating with G-6 Technology Management Branch for seats.

Other networks include the Communication System-Local Area Network (CS-LAN), customer VoIP Local Area Network (LAN), and the Operating System-Local Area Network (OSS-LAN). Servers on these LANs operate using Windows 2008 Server, Windows 7, Linux, and Succession Server Platform Foundation Software (SSPFS). An internal ADSL2 network using seven (7) Adtran TA1248, one (1) Adtran 1524, and one (1) Cisco 4506 supports remote network links for environmental control panels, environmental monitoring equipment, and Galaxy systems security doors.

Power

Each Area Distribution Node (ADN) and three (3) high density circuit locations are equipped with DC power plants. Equipment is comprised of Lorain, Helios, and LaMarche rectifiers and inverters, and GNB batteries. The host location and three (3) remotes are equipped with stand-alone generators, while the other locations are backed up by a building generator.

Physical Security and Environmental Monitoring

Each node and major telephone closet is protected by an access control system. Environmental monitoring is done by one (1) Sensaphone IMS-4001 Host and several IMS-4001 remotes with temperature, humidity, power, and water sensors.

Transmission Systems

The backbone of the Quantico transmission system is a seven (7) node OC-192 OpteraMetro 3500 (OM3500) ring with 11 DS1 Service Modules (DSM). The OM3500 is equipped to transport DS1, DS3, OC3, Ethernet, and Gigabit Ethernet signals. Multiple contractor media converters are used for DS3 or Base-T to optical conversion. T1 Transport is also done utilizing six (6) Adtran MX-2800 multiplexers, and HDSL equipment. DS0 distribution is done at each node using Adtran ACT2300s, ACT1900s, and Total Access 750s and 850s using DS0 DP, FXS, FXO, OCU DP, and E&M/TO channel bank cards. There are currently over 1200 circuits transported over the various transmission and cable plant.

Outside Cable Plant

Quantico’s outside plant consists of direct buried, underground, and aerial fiber optic and copper cable. Approximately 150 miles of fiber and 200 miles of copper traverse over 20 miles of duct banks, 450 manholes and hand-holes, and serve over 400 buildings.

The fiber optic cable plant consists of tight and loose tube 1313 and 1550 nm single mode and 850 nm multimode fiber. Fiber optic cables are terminated in rack and wall mounted patch panels using fan-out kits and primarily SC Uni-Cam connectors. Fusion splices are placed in Preformed Coyote cases. The cable plant is used to transport OC-192, OC-12, OC-3, and optical Ethernet signals. Patches are done using 1 meter to 12 meter ST, SC, and LC connectors as specified by different equipment configurations.

The copper cable plant consists of jelly filled, 24 AWG, 1-1800 pair cables that are spliced using DPL bridging models, UR2 scotch locks and 400-G/TR 3M splicing modules in Preformed Armadillo splicing cases and 1248 splicing cabinets.

On-Premise Wiring

The on-premise wiring consists of riser cables, Category 6E and 6 UTP, single and multi-mode fiber optic cable, racks, patch panels, and grounds.

Telephones

Quantico Base Telephone offers a variety of sets to the customer. These include but are not limited to: Nortel M5008, M2616, M5208, M5009, M5216(CICM), M5317T, M5312, M5316, M9116, 9116LS, M8417, M8004, M8009, M8314, i2002, i2004, and i2033, Panasonic KX-TS3W, and AT&T 958, 952, 959, Avaya1140E, 1120E, 2420, 9610, 9620 (L/C), 9630, 9640, 9650, 9650C, 9608, Cortelco 8782 and Polycom Soundstation 2 model phones. Customers can supply their own sets, and include but are not limited to: Polycom conference units, STU-III, STE, and Eagle Safe Set telephone sets.

Telephone Network

MCB Quantico’s telephone system is comprised of a Nortel SL-100/CS-2100 hybrid operating at SE-9.1 with six (6) remotes and approximately 16,000 Plain Old Telephone Service (POTS), EBS, and ISDN-BRI/PRI subscribers. The remote switching equipment is a mix of Remote Switching Centers (RSC), Remote Line Modules (RLM), Remote Line Concentrating Modules (RLCM), Access Nodes, and Media Gateway 9000s (MG9k). Each remote is connected back to the host using the transmission systems and cable plant. The CS-2100 is integrated with two (2) Nortel JITC hardened Call Pilot 4.0 voicemail systems, four (4) Nortel Integrated Conference Bridges, (1) Hexagon E-911 system, and is protected by an Ion Networks 5600 with PRIISMS. The switch provides analog, electronic business set, Custom Local Area Signaling Service (CLASS), SS7, Integrated Switched Digital Network (ISDN) BRI and PRI, and VoIP services.

Quantico Base Telephone provides VoIP services using Unistem and AS-SIP via the CS-2100 hybrid. The CS-LAN is comprised of Nortel Passport equipment, and the customer LAN is comprised on Cisco equipment. End devices include Nortel i2000 and i1000 series phones. Off base connectivity is provided using Primary Rate Interface (PRI) trunking for local calling to the local exchange carrier, for calling to the Defense Switched Network (DSN), and for long distance calling through Federal Telecommunications System (FTS) General Services Administration (GSA).

Line monitoring is done via two (2) Dictaphone 1GA000 recorders and monitored and archived by Mirra IV

7.0 Applicable Documents

Unless otherwise directed by the COR, all services shall be performed in accordance with the following documents:

CNSSAM TEMPEST/1-13 RED/BLACK Installation Guidance of 17 January DoD Instructions 8510.01 12 March 2014 Risk Management Framework DoD Directive 8140.01 Cyberspace Workforce Management Federal Information Security Management Act Chairman of the Joint Chiefs of Staff Instruction 6211.02D Defense Information Systems Network Responsibilities Telephone Security Group (TSG) 1-6

MCBO P2831.1A

Marine Corps Base Telecommunications Standards All OSHA Standards, specifically 29 CFR 1910.268(a) and 1926.956(a) All National Environmental Policy Act (NEPA) standards applicable to the PWS http://www.epa.gov/compliance/basics/nepa.html

8.0 Contracting Officer’s Representative (COR)

Contractor services will be routinely monitored by the COR:

Mr. Reuben Featherstone, (Head Telecommunications Branch) (703) 784-4602

9.0 Use of and Rights in Data, Software and Information

All work products, diagrams, updates produced under this PWS, reports, materials (including, but not limited to training materials, schematics, designs, items, computer software and hardware, source code, interfaces, tools, works, and related items) information, and all associated intellectual property, in whatever form, created, generated, or produced in association with this PWS shall become the sole property of the Marine Corps and not the contractor, subcontractor, or individual author or researcher; therefore, the Marine Corps shall have the irrevocable, perpetual worldwide right to use, modify, reproduce, perform, display, release, or disclose such research, reports, materials and information, in whole or in part, in any manner, and for any purpose whatsoever, and to have or authorize others to do so. Furthermore, since the Marine Corps requires unrestricted use of the subject deliverables that are part of this effort, the Contractor shall not use the Contractor’s or a Third-Party’s proprietary data, software, information, items and/or other materials for any purpose under this effort without meeting the requirements of DFARS clause 252.227-7020, and without the specific, written approval by the Contracting Officer, prior to start of any work.

Government Data. No data, materials, information or other items (hereinafter singularly or collectively “Items”) created or provided expressly for this PWS shall be used by the Contractor for any purpose other than those that are in support of, or for performance under, this PWS without the prior written permission of the Contracting Officer. The Contractor is obligated to protect from unauthorized use or disclosure all Government confidential or classified material and/or Government-owned proprietary Items and/or Personally Identifiable Information or Personal/Privacy information obtained in the course of performance under the Government contract, as long as such data remains proprietary, confidential, sensitive or classified. Any information obtained in the course of duties, or the performance of services, under this contract including, but not limited to, information that may be made available for use that relates to the technical data, trade secrets, processes, operations, style of work, or apparatus, or to the technical data, statistical data, amount or source of any income, profits, losses, or expenditures of any person, firm, partnership, corporation, or association is included in this clause (and with “Items”). Contract personnel shall not publish, divulge, disclose, or make known Items in any manner, or to any extent not authorized by the Contracting Officer. When the Contractor’s need for such Items ends, the Items shall be returned promptly (within ten (10) business days) to the appropriate government program personnel. However, the obligation not to discuss, disclose, release, reproduce or otherwise provide or make available such Items, or any portion thereof, shall continue, even after completion of this contract/order. Any actual or suspected unauthorized use, disclosure, release, or reproduction of any Items or violation of this agreement, of which the company or any employee is or may become aware, will be reported promptly (within one business day) to the Contractor’s program manager, who will inform the Contracting Officer within five (5) business days of receiving such report.

10.0 Place of Performance

Services shall be performed at various locations within a 50 mile radius of Marine Corp Base, Quantico, VA.

11.0 Authority of Government Personnel

The Contracting Officer is the only person who can legally modify a resulting contract or obligate the Government for expenditure of funds. Costs shall not be incurred by recipients of the solicitation in anticipation of receiving direct reimbursement from the Government.

Only the Contracting Officer has the authority to authorize deviation from the terms and conditions of any resulting contract, including deviations from specifications and requirements. In the event the Contractor does deviate, without written approval of the Contracting Officer, such deviations shall be at the risk of, and any cost related thereto, shall be borne by the Contractor. Any matter concerning a change to the scope, prices/costs, terms, or conditions of this contract shall be referred to the Contracting Officer.

12.0 Working on a Government Installation

The Contractor shall provide each employee with an identification badge, which identifies, by photograph, the individual as an employee of the Contractor. These badges shall be worn at all times and presented for examination upon request from the Contracting Officer, COR, Quality Assurance (QA) Personnel, Military Police, or any other Government Official with a need to see the badge.

The Contractor and his employees shall be subject to all traffic, security, and registration regulations for all personnel and vehicles, to include Marine Corps Base Order 4200.3 “Contractor Screening Policy”. Copies of current regulations may be obtained from the Contracting Officer.

All Contractor personnel attending meetings, answering Government telephones, working on site, where their Contractor status is not known to third parties, must identify themselves as Contractors, to include wearing ID badges, which identify them as Contractor personnel. Contractor will use government supplied e-mail accounts and store all documents generated for government work/mission/projects on government shares. Contractor personnel shall also ensure that when logged onto Government equipment that their profile shows them as Contractor personnel. Unless otherwise directed by the COR, all documents produced or revised by Contractors or developed through Contractor participation must be marked as “Contractor generated documents” or otherwise identified in a manner that discloses the contractor’s participation.

13.0 Non-Disclosure Agreements

All Contractor personnel receiving access to Government data or data from another Contractor through this effort must provide a signed non-disclosure statement prior to start of work. This statement shall be submitted to the Contracting Officer with a copy to the Contracting Officer’s Representative (COR). All Non-disclosure agreements shall be signed by all Contractor personnel involved in this effort and returned within five (5) business days after receipt of award.

14.0 Enterprise-Wide Contractor Manpower Reporting Application (ECMRA)

The Contractor shall report ALL contract labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the telecommunication services via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, lined at: https://doncmra.nmci.navy.mil.

15.0 Performance Requirements Summary (PRS)

The Contractor shall submit a monthly report containing current status towards execution of task in Section 3.1.

Task
Deliverable
Performance Standard
Acceptable Quality Level (AQL)
Surveillance Method
Task 1: Hardware/Software Maintenance Support
Perform Hardware, Software, Maintenance, Provisioning and Configuration support using competence and certification with maintaining the system.
Services performed in support of 100% system operability shall be captured in a monthly report submitted by the contractor to the Government for review.
100% system operability.

Less than 10% rework required for completed tasks.

Confirmation of receipt by COR, random monitoring, and customer feedback

Task 02: Hardware/Software Repair (T&M)
Labor and ancillary parts to restore malfunctioning telecommunications equipment.
Work orders shall be responded to and equipment restored IAW PWS 3.1.2.
100% system operability.

Less than 10% rework required for completed tasks.

COR surveillance

AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER:

Except as specified herein, no order, statement, or conduct of Government personnel who visit the Contractor’s facilities or in any other manner communicates with Contractor personnel during the performance of this contract shall constitute a change under the Changes clause of this contract.

The Contractor shall not comply with any order, direction, or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this contract.

The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, said authority remains solely the Contracting Officer’s. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase incurred as a result thereof. The address and telephone number of the Contracting Officer are:

NAME: To Be Provided at Award

ADDRESS:

TELEPHONE:

EMAIL:

DESIGNATION OF CONTRACTING OFFICER REPRESENTATIVE (COR):

The Contracting Officer has designated the person named below as the authorized COR for this Contract:

NAME: To Be Provided at Award

CODE:

ADDRESS:

PHONE:

FAX:

The COR will represent the Contracting Officer in the administration of technical details within the scope of this contract and will perform inspection and acceptance of all deliverables. The COR is not otherwise authorized to make any representations or commitments of any kind on behalf of the Contracting Officer or the Government. The COR does not have the authority to alter the Contractor's obligations or change the specifications in the contract or issue Task Orders. If, as a result of technical discussions, it is desirable to alter contract obligations or statements of work, a modification must be issued in writing and signed by the Contracting Officer. The COR is responsible for reviewing the invoices submitted by the Contractor and informing the Contracting Officer of areas where exceptions are to be taken. The COR authority is non-delegable. The COR may be personally liable for unauthorized acts.

CLAUSES INCORPORATED BY REFERENCE

52.203-3
Gratuities
APR 1984
52.203-17
Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower Rights
APR 2014
52.204-2
Security Requirements
AUG 1996
52.204-7
System for Award Management
OCT 2018
52.204-9
Personal Identity Verification of Contractor Personnel
JAN 2011
52.204-13
System for Award Management Maintenance
OCT 2018
52.209-7
Information Regarding Responsibility Matters
OCT 2018
52.212-4
Contract Terms and Conditions--Commercial Items
OCT 2018
52.217-5
Evaluation Of Options
JUL 1990
52.232-7
Payments Under Time-And-Materials And Labor Hour Contracts
AUG 2012
52.232-39
Unenforceability of Unauthorized Obligations
JUN 2013
52.233-2
Service Of Protest
SEP 2006
52.237-1
Site Visit
APR 1984
52.237-2
Protection Of Government Buildings, Equipment, And Vegetation
APR 1984
252.203-7000
Requirements Relating to Compensation of Former DoD Officials
SEP 2011
252.204-7000
Disclosure Of Information
OCT 2016
252.204-7003
Control Of Government Personnel Work Product
APR 1992
252.204-7005
Oral Attestation of Security Responsibilities
NOV 2001
252.204-7012
Safeguarding Covered Defense Information and Cyber Incident Reporting
OCT 2016
252.205-7000
Provision Of Information To Cooperative Agreement Holders
DEC 1991
252.223-7006
Prohibition On Storage, Treatment, and Disposal of Toxic or Hazardous Materials
SEP 2014
252.225-7012
Preference For Certain Domestic Commodities
DEC 2017
252.226-7001
Utilization of Indian Organizations and Indian-Owned Economic Enterprises, and Native Hawaiian Small Business Concerns
SEP 2004
252.227-7013
Rights in Technical Data--Noncommercial Items
FEB 2014
252.227-7014
Rights in Noncommercial Computer Software and Noncommercial Computer Software Documentation
FEB 2014
252.227-7015
Technical Data--Commercial Items
FEB 2014
252.227-7016
Rights in Bid or Proposal Information
JAN 2011
252.227-7020
Rights In Special Works
JUN 1995
252.227-7027
Deferred Ordering Of Technical Data Or Computer Software
APR 1988
252.227-7037
Validation of Restrictive Markings on Technical Data
SEP 2016
252.232-7003
Electronic Submission of Payment Requests and Receiving Reports
JUN 2012
252.232-7010
Levies on Contract Payments
DEC 2006
252.237-7010
Prohibition on Interrogation of Detainees by Contractor Personnel
JUN 2013
252.239-7001
Information Assurance Contractor Training and Certification
JAN 2008
252.243-7001
Pricing Of Contract Modifications
DEC 1991
252.243-7002
Requests for Equitable Adjustment
DEC 2012
252.247-7023
Transportation of Supplies by Sea
APR 2014

CLAUSES INCORPORATED BY FULL TEXT

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (OCT 2018)

The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM) accessed through https://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (u)) of this provision.

(a) Definitions. As used in this provision --

“Economically disadvantaged women-owned small business (EDWOSB) Concern” means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127. It automatically qualifies as a women-owned small business eligible under the WOSB Program.

"Forced or indentured child labor" means all work or service-

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

“Highest-level owner” means the entity that owns or controls an immediate owner of the offeror, or that owns or controls one or more entities that control an immediate owner of the offeror. No entity owns or exercises control of the highest level owner.

“Immediate owner” means an entity, other than the offeror, that has direct control of the offeror. Indicators of control include, but are not limited to, one or more of the following: Ownership or interlocking management, identity of interests among family members, shared facilities and equipment, and the common use of employees.

“Inverted domestic corporation” means a foreign incorporated entity that meets the definition of an inverted domestic corporation under 6 U.S.C. 395(b), applied in accordance with the rules and definitions of 6 U.S.C. 395(c).

“Manufactured end product” means any end product in product and service codes (PSCs) 1000-9999, except--

(1) PSC 5510, Lumber and Related Basic Wood Materials;

(2) Product or Service Group (PSG) 87, Agricultural Supplies;

(3) PSG 88, Live Animals;

(4) PSG 89, Subsistence;

(5) PSC 9410, Crude Grades of Plant Materials;

(6) PSC 9430, Miscellaneous Crude Animal Products, Inedible;

(7) PSC 9440, Miscellaneous Crude Agricultural and Forestry Products;

(8) PSC 9610, Ores;

(9) PSC 9620, Minerals, Natural and Synthetic; and

(10) PSC 9630, Additive Metal Materials.

“Place of manufacture” means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture.

“Predecessor” means an entity that is replaced by a successor and includes any predecessors of the predecessor.

“Restricted business operations” means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person (as that term is defined in Section 2 of the Sudan Accountability and Divestment Act of 2007) conducting the business can demonstrate--

(1) Are conducted under contract directly and exclusively with the regional government of southern Sudan;

(2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization;

(3) Consist of providing goods or services to marginalized populations of Sudan;

(4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization;

(5) Consist of providing goods or services that are used only to promote health or education; or

(6) Have been voluntarily suspended.

“Sensitive technology”--

(1) Means hardware, software, telecommunications equipment, or any other technology that is to be used specifically--

(i) To restrict the free flow of unbiased information in Iran; or

(ii) To disrupt, monitor, or otherwise restrict speech of the people of Iran; and

(2) Does not include information or informational materials the export of which the President does not have the authority to regulate or prohibit pursuant to section 203(b)(3) of the International Emergency Economic Powers Act (50 U.S.C. 1702(b)(3)).

“Service-disabled veteran-owned small business concern”--

(1) Means a small business concern--

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

“Small business concern” means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the criteria in 13 CFR Part 121 and size standards in this solicitation.

“Small disadvantaged business concern”, consistent with 13 CFR 124.1002, means a small business concern under the size standard applicable to the acquisition, that--

(1) Is at least 51 percent unconditionally and directly owned (as defined at 13 CFR 124.105) by--

(i) One or more socially disadvantaged (as defined at 13 CFR 124.103) and economically disadvantaged (as defined at 13 CFR 124.104) individuals who are citizens of the United States; and

(ii) Each individual claiming economic disadvantage has a net worth not exceeding $750,000 after taking into account the applicable exclusions set forth at 13 CFR 124.104(c)(2); and

(2) The management and daily business operations of which are controlled (as defined at 13.CFR 124.106) by individuals, who meet the criteria in paragraphs (1)(i) and (ii) of this definition.

“Subsidiary” means an entity in which more than 50 percent of the entity is owned--

(1) Directly by a parent corporation; or

(2) Through another subsidiary of a parent corporation.

“Successor” means an entity that has replaced a predecessor by acquiring the assets and carrying out the affairs of the predecessor under a new name (often through acquisition or merger). The term “successor” does not include new offices/divisions of the same company or a company that only changes its name. The extent of the responsibility of the successor for the liabilities of the predecessor may vary, depending on State law and specific circumstances.

“Veteran-owned small business concern” means a small business concern--

(1) Not less than 51 percent of which is owned by one or more veterans (as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more veterans; and

(2) The management and daily business operations of which are controlled by one or more veterans.

"Women-owned business concern" means a concern which is at least 51 percent owned by one or more women; or in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women; and whose management and daily business operations are controlled by one or more women.

“Women-owned small business concern” means a small business concern--

(1) That is at least 51 percent owned by one or more women or, in the case of any publicly owned business, at least 51 percent of its stock is owned by one or more women; or

(2) Whose management and daily business operations are controlled by one or more women.

“Women-owned small business (WOSB) concern eligible under the WOSB Program (in accordance with 13 CFR part 127)”, means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States.

(b) (1) Annual Representations and Certifications. Any changes provided by the Offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications in SAM.

(2) The offeror has completed the annual representations and certifications electronically in SAM accessed through http://www.sam.gov. After reviewing SAM information, the Offeror verifies by submission of this offer that the representations and certifications currently posted electronically at FAR 52.212-3, Offeror Representations and Certifications--Commercial Items, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard applicable to the NAICS code referenced for this solicitation), at the time this offer is submitted and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs __.

[Offeror to identify the applicable paragraphs at (c) through (u) of this provision that the offeror has completed for the purposes of this solicitation only, if any.

These amended representation(s) and/or certification(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer.

Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted electronically on SAM.]

(c) Offerors must complete the following representations when the resulting contract will be performed in the United States or its outlying areas. Check all that apply.

(1) Small business concern. The offeror represents as part of its offer that it ( ___ ) is, ( ___ ) is not a small business concern.

(2) Veteran-owned small business concern. (Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents as part of its offer that it ( ___ ) is, ( ___ ) is not a veteran-owned small business concern.

(3) Service-disabled veteran-owned small business concern. (Complete only if the offeror represented itself as a veteran-owned small business concern in paragraph (c)(2) of this provision.) The offeror represents as part of its offer that it ( ___ ) is, ( ___ ) is not a service-disabled veteran-owned small business concern.

(4) Small disadvantaged business concern. (Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents that it ( ___ ) is, ( ___ ) is not a small disadvantaged business concern as defined in 13 CFR 124.1002.

(5) Women-owned small business concern. (Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents that it ( ___ ) is, ( ___ ) is not a women-owned small business concern.

(6) WOSB concern eligible under the WOSB Program. [Complete only if the offeror represented itself as a women-owned small business concern in paragraph (c)(5) of this provision.] The offeror represents that--

(i) It [ ___ ] is, [ ___ ] is not a WOSB concern eligible under the WOSB Program, has provided all the required documents to the WOSB Repository, and no change in circumstances or adverse decisions have been issued that affects its eligibility; and

(ii) It [ ___ ] is, [ ___ ] is not a joint venture that complies with the requirements of 13 CFR part 127, and the representation in paragraph (c)(6)(i) of this provision is accurate for each WOSB concern eligible under the WOSB Program participating in the joint venture. [The offeror shall enter the name or names of the WOSB concern eligible under the WOSB Program and other small businesses that are participating in the joint venture: ___ .] Each WOSB concern eligible under the WOSB Program participating in the joint venture shall submit a separate signed copy of the WOSB representation.

(7) Economically disadvantaged women-owned small business (EDWOSB) concern. [Complete only if the offeror represented itself as a WOSB concern eligible under the WOSB Program in (c)(6) of this provision.] The offeror represents that--

(i) It [ ___ ] is, [ ___ ] is not an EDWOSB concern, has provided all the required documents to the WOSB Repository, and no change in circumstances or adverse decisions have been issued that affects its eligibility; and

(ii) It [ ___ ] is, [ ___ ] is not a joint venture that complies with the requirements of 13 CFR part 127, and the representation in paragraph (c)(7)(i) of this provision is accurate for each EDWOSB concern participating in the joint venture. [The offeror shall enter the name or names of the EDWOSB concern and other small businesses that are participating in the joint venture: ___ -.] Each EDWOSB concern participating in the joint venture shall submit a separate signed copy of the EDWOSB representation.

Note: Complete paragraphs (c)(8) and (c)(9) only if this solicitation is expected to exceed the simplified acquisition threshold.

(8) Women-owned business concern (other than small business concern). (Complete only if the offeror is a women-owned business concern and did not represent itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents that it ( ___ ) is, a women-owned business concern.

(9) Tie bid priority for labor surplus area concerns. If this is an invitation for bid, small business offerors may identify the labor surplus areas in which costs to be incurred on account of manufacturing or production (by offeror or first-tier subcontractors) amount to more…

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