M00264-17-R-1000_Amendment_0002.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

To provide clarif ication regarding Program Management and page count as w ell as to incorporate the Quality Assurance Surveillance Plan

(QASP)

1. CONTRACT ID CODE PAGE OF PAGES

S 1 11

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Dec-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M00264-17-R-1000

X 9B. DATED (SEE ITEM 11)

18-Nov-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-Dec-2016

CODE

MCINCR - RCO

2010 HENDERSON RD

CHRISTIAN HERNANDEZ-SOTO

QUANTICO VA 22134

M00264 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

M00264-17-R-1000

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

CLARIFICATION

Clarifications

Clarification No. Requested Clarification Response

Skillsets applicable to Key

Personnel (Program Manager)

This PWS is based on Performance

Based Acquisition format and for this reason, a description of the labor category was not provided in the solicitation. Offeror shall provide a

Program Manager that possesses the necessary educational and experience background to fulfill the administrative functions required for this contract and to fulfill the approaches described under the technical and management volumes.

Program manager shall provide a capability as stated in section 5.5 of the PWS.

Page count interpretation

Page count for this acquisition is defined as one page per paper sheet side. A sheet of paper includes up to two (2) pages (one per side).

For example, when required 35 pages double sided, the Government is referring to 35 pages, which is equivalent to 17 ½ sheets of paper (a

½ of paper sheet equates to one (1) page).

QASP

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Language and Culture Training and Education Support Services Contract

Center for Advanced Operational Culture Learning (CAOCL)

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the Performance Work

Statement (PWS) entitled Language and Culture Training and Education Support Services. This plan sets forth the procedures and guidelines the Center for Advanced Operational Culture Learning (CAOCL) will use in ensuring the required performance standards or service levels are achieved by the contractor.

Purpose

The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s Quality

Control Plan (QCP), and to ensure that the government pays only for the level of services received.

This QASP defines the roles and responsibilities of all members of the Integrated Project Team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

Performance Management Approach

The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by CAOCL to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

Performance management represents a significant shift from the more traditional Quality Assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

Performance Management Strategy

The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own Quality Control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program.

The Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives.

Performance measurement metric data will be reviewed by the COR and the decision to exercise the yearly options will be reviewed and the contractor will be notified of those decisions within 30 days prior to the exercise date. The contractor’s government wide past performance rating could be affected based on the results of the performance reviews conducted by the COR through the QASP. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

ROLES AND RESPONSIBILITIES

The Contracting Officer

The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the COR and the contractor. The

KO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the KO.

The Contracting Officer’s Representative

The COR is designated in writing by the KO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the KO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in the PWS and in Technical Exhibit 1, Performance Requirements Summary. If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract.

METHODOLOGIES TO MONITOR PERFORMANCE

Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

Training Event Inspection- On a as needed basis (at least one per quarter)

Quarterly Inspection – Quarterly meetings with contractor.

Monthly Reports – COR receives monthly reports from contractor.

Customer Feedback – As described below.

Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR, as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR. The COR will accept those customer complaints and investigate using the Quality Assurance Monitoring Form – Customer Complaint Investigation.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

Acceptable Quality Levels

The Acceptable Quality Levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed. The desired performance level is established at 95 percent. Acceptable Quality Levels of performance are keyed to the relative importance of the task to the overall mission performance at CAOCL.

QUALITY ASSURANCE DOCUMENTATION

The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and is assessed using the performance monitoring techniques shown in

Performance Requirements Summary.

Monitoring Forms

The Government’s QA surveillance, accomplished by the COR will be reported using the monitoring forms in

Attachments 1. The form, when completed, will document the Government’s assessment of the contractor’s performance under the contract to ensure that the required culture and language support services are being achieved.

The COR will retain a copy of all completed QA surveillance forms in his or her official COR contract file.

ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

Determining Performance

The Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

Reporting

At the end of each quarter, the COR will receive a progress report summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly reports and the completed quality assurance monitoring forms, will become part of the QA documentation. It will enable the Government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

Reviews and Resolution

The COR may require the contractor’s project manager, or a designated alternate, to meet with the KO and other government IPT personnel as deemed necessary to discuss performance evaluation. The KO will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor; however, if the need arises, the contractor will meet with the COR as often as required or per the contractor’s request. The agenda of the reviews may include:

Monthly performance assessment data and trend analysis

Issues and concerns of both parties

Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis

Recommendations for improved efficiency and/or effectiveness

Issues arising from the performance quarterly monitoring processes

The COR and contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will not be effective until a bilateral modification to the contract is executed by the KO.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Task Deliverable Performance Objective Standard Measurement/Inspection Method

Task 1

LREC Operational

Training and

Education Support

Services

PWS section 5.1.1

Timely deliverables grammatically correct and complete written material, development and maintenance of training and education material in accordance with applicable

CAOCLs directives, professional business acumen.

Conduct of curriculum development research shall require no more than one adjustment of practices.

Products shall require no more than two revisions.

Achievement of objectives with 95% accuracy.

Curriculum reviews, After Action Reports

(AARs), feedback from training participants (students), training surveys, training and education evaluations.

100% review of written products.

LREC Cultural

Training and

Education

Execution

Services

PWS section 5.1.2

Grammatically correct and complete written material, proper execution of training and education sessions, fulfillment of training and education classes objectives, domain of the regional area/

COCOM and culture taught at the classes. Adequate and timely delivery of class, completion of pre and post course work, professional business acumen.

No more than 2 complaints per contract period. 100% execution of training based on approved curriculum.

Achievement of objectives with 95% accuracy.

Instructional Rating Forms (IRFs), AARs, timely execution of training, adherence to approved curriculum, feedback from training participants (students), training surveys, training and education evaluations.

Manifest of each training session executed.

Task 1

LREC Language

Training and

Education

Execution

Services

PWS section 5.1.3

Grammatically correct and complete written material, proper execution of training and education sessions, fulfillment of training and education classes objectives, domain of the regional area/

COCOM and culture taught at the classes. Adequate and timely delivery of class, completion of pre and post

Achievement of objectives with 95% accuracy.

IRFs, AARs, timely execution of training, adherence to approved curriculum, feedback from training participants

(students), training surveys, training and education evaluations.

Manifest of each training session executed.

course work, professional business acumen.

No more than 2 complaints per contract period. 100% execution of training based on approved curriculum.

LREC Event

Support for

Government

PWS section 5.1.4

Proper and timely execution of event support, grammatically correct and complete written material, professional business acumen.

with 95% accuracy.

Unit Commander Assessments, AARs meetings, conferences, and seminars, Foreign language domain, and monthly report.

Task 2

Operational

Culture and

Language

Expertise Services

PWS section 5.2.1

Proper support to unit commander and staff, successful coordination of culture and language needs on CAOCL’s Culture and

Language training portfolio and services, successful execution of observer functions during exercises, grammatically correct and complete written material, professional business acumen.

Achievement of objectives with 95% accuracy.

Unit Commander Assessments, AAR’s meetings, conferences, and seminars, Task 2

Expeditionary

Culture and

Language Support

Services

PWS section 5.2.2

Successful delivery of senior level expertise in regionally oriented, operationally relevant culture, proper support to unit commander and staff, professional business acumen.

with 95% accuracy.

Unit Commander Assessments, AARs meetings, conferences, and seminars, Task 3

Social and

Behavioral

Science Research

Services

PWS section 5.3

Grammatically correct and complete written material, effective use of research capability theories, delivery of translational social and behavioral scientific research capability at the doctorate (PhD) level of proficiency, successful delivery of research assistance capabilities, delivery of transcription capability services compliant with federal law and Marine Corps policy on human subject’s protection, professional business acumen.

Inspection of 100% written

Achievement of objectives with 95% accuracy.

Information Papers, Point Papers, research papers and fact finding papers. AARs from training and education events, training surveys, training and education evaluations, and workshops. AARs from training meetings, conferences, and seminars. Instructional Rating Forms.

Research design/protocol shall pass rigorous scientific peer review according to standards established by federal law, scientific professional associations appropriate to the field of study. Research protocol shall pass review by Marine

Corps Human Subjects Research

Institutional Review Board.

products. Products shall require no more than two (2) revisions. Timely delivery of reports.

Task 4

RCLF Education

Support Services

PWS section 5.4.1

Products shall require no more than two revisions. All

RCLF courses are identified and tracked via each learning management system. Timely and successful deployment of online training packages.

Government courseware review acknowledgment.

Achievement of objectives with 95% accuracy.

Inspection of 100% of courseware products. Validation of existence of unique identifier for each learning management system.

Unit Commander Assessments, Monthly

Report. Inspection of 100% of written products.

Customer feedback, Unit Commander

Assessments, AARs and monthly report.

Task 4

Institutionalization and DOTMLPF

Support Services

PWS section 5.4.2

Products shall require no more than two revisions.

Achievement of objectives with 95% accuracy.

Unit Commander Assessments, Monthly

Report. Inspection of 100% of written products.

Task 5 Integration

PWS section 5.5

Grammatically correct and complete written material, effective integration of services, adequate response time (responses provided within 24 hours) to COR and CAOC’s management inquires, proper management of cost, schedule and performance.

Inspection of 100% written products. Products shall require no more than two (2) revisions. Timely delivery of reports.

Achievement of objectives with 95% accuracy.

Unit Commander Assessments, AARs, customer feedback, achievement of project objectives.

Attachment 1:

CAOCL QUALITY ASSURANCE

MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD:

SURVEILLANCE METHOD (Check):

100% Inspection Periodic Inspection Customer Complaint

LEVEL OF SURVEILLANCE (Check):

Monthly Quarterly As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______%

Service Provider’s Performance (Check): Meets Standards

Does Not Meet Standards

Narrative of Performance during Survey Period:

PREPARED BY: ___________________________________ DATE: _________________

(End of Summary of Changes)