M00264-16-R-0034.pdf

SEE ADDENDUM

(No Collect Calls)

M00264-16-R-0034 26-Apr-2016

b. TELEPHONE NUMBER

703-432-0036

8. OFFER DUE DATE/LOCAL TIME

04:00 PM 25 May 2016

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

M002649. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

CURLEY, MICHAEL T.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

M3000416SU00974

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

COMMANDING GENERAL - REG CON OFFICE NCR

2010 HENDERSON RD

MICHAEL T CURLEY

QUANTICO VA 22134

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: 703-432-0036

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$32,500,000

NAICS:

517919

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF67

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Telephone Network Support-Base Period

FFP

Perfrom Telephone Network Support as identifed in the PWS under section 3.1.1.

FOB: Destination

MILSTRIP: M3000416SU00974

PURCHASE REQUEST NUMBER: M3000416SU00974

NET AMT

0002 12 Months Engineering Services-Base Period

FFP

Perfrom Engineering Services as identifed in the PWS under section 3.1.2.

FOB: Destination

0003 12 Months Hardware/Software Maintenance-Base

FFP

Perfrom Maintenance and Support Service as identifed in the PWS under section

3.1.3.

FOB: Destination

0004 12 Months Support Services-Base Period

FFP

Perfrom Support Services as identifed in the PWS under section 3.1.4.

FOB: Destination

0005 12 Months Help Desk Support-Base Period

FFP

Perfrom Help Desk Support as identifed in the PWS under section 3.1.5.

FOB: Destination

1001 12 Months OPTION Telephone Network Support-Option 1

FFP

Perfrom Telephone Network Support as identifed in the PWS under section 3.1.1.

FOB: Destination

1002 12 Months OPTION Engineering Services-Option 1

FFP

Perfrom Engineering Services as identifed in the PWS under section 3.1.2.

1003 12 Months OPTION Hardware/Software Maintenance-Option 1

FFP

Perfrom Maintenance and Support Service as identifed in the PWS under section

3.1.3.

1004 12 Months OPTION Support Services-Option 1

FFP

Perfrom Support Services as identifed in the PWS under section 3.1.4.

1005 12 Months OPTION Help Desk Support-Option 1

FFP

Perfrom Help Desk Support as identifed in the PWS under section 3.1.5.

2001 12 Months OPTION Telephone Network Support-Option 2

FFP

2002 12 Months OPTION Engineering Services-Option 2

FFP

2003 12 Months OPTION Hardware/Software Maintenance-Option 2

FFP

Perfrom Maintenance and Support Service as identifed in the PWS under section

2004 12 Months OPTION Support Services-Option 2

FFP

2005 12 Months OPTION Help Desk Support-Option 2

FFP

3001 6 Months OPTION Telephone Network Support-Option 3

FFP

3002 6 Months OPTION Engineering Services-Option 3

FFP

3003 6 Months OPTION Hardware/Software Maintenance-Option 3

FFP

Perfrom Maintenance and Support Service as identifed in the PWS under section

3004 6 Months OPTION Support Services-Option 3

FFP

3005 6 Months OPTION Help Desk Support-Option 3

FFP

PERFORMANCE WORK STATEMENT

1.0 Background

The Telecommunications Branch provides voice and data connectivity to Marine Corps Base (MCB), Quantico, VA customers, and is responsible for the proper design, installation, management, trouble-shooting/repair, and maintenance of the Base telecommunications infrastructure.

2.0 Scope

The technical services rendered under this contract include system operations, systems maintenance, sustainment engineering, systems engineering, customer requirements tracking, and network and system analysis, assessment.

The technical service provided under this contract supports programs and institutional customers. Additionally the scope of this contract includes the provision of remote technical support 24 hours per day, 7 days per week, 365 days per year.

Services rendered under this contract shall include all tools, vehicles, equipment, training, and personnel necessary to support daily telecommunications operations and perform the tasks described in this Performance Work

Statement (PWS).

Services rendered under this contract shall support material procurement, evaluation, engineering, installation and implementation of systems for additional user requirements and building renovation projects. These projects include material procurement, installing telephone sets, performing Add, Moves and Changes as required, installing inside plant in new or existing buildings, installing fiber and copper outside plant, and installing equipment.

In Addition only as needed requesting onsite Telecommunications service support for Task #1, #2, #4, #5 on a quarter by quarter basis.

3.0 General Contractor Tasks

The task objectives under this contract include:

Recommendations, developments, and implementation of innovative approaches, consistent with Government guidance, that improves services and customer satisfaction provided under this contract. Also, task objectives include operation, maintenance, configuration, de-configuration, integration, disintegration, modification, refurbishing, and decommissioning obsolete system hardware and software listed within this PWS. The Contractor shall be ISO 9001 certified and follow Information Technology Infrastructure Library (ITIL) process model.

Provide technical system services up to end-equipment interfaces and other service provider demarcation points.

Notify the Contracting Officer’s Representative (COR) of all service disruptions and system down-times on a real-time basis. Notification shall include impact to service users.

Report system readiness of all equipment necessary to satisfy mission and institutional requirements at review meetings held by program customers.

Maintain current Contractor knowledge of the applicable laws, regulations, and Government directives

(Occupational Safety and Health Agency (OSHA), Environmental Protection Agency (EPA), Marine Corps Base

(MCB) Quantico Regulations), affecting Contractor performance and concerning the task requirements required within the PWS.

Contractor ensures that contractor personnel performing services under this contract maintain current knowledge on all current, new, and/or emerging technologies and training requirements.

Contractor provision of status to the COR of work progress and any issues affecting service delivery upon request.

3.1 Technical Service Task Requirements

3.1.1. Task 01: Telephone Network Support

Perform administration and modifications to the power, physical security and environmental monitoring, telephone network, transmission and computer systems and applications. Administration and modification services include

Hardware replacement for defective parts, Software Maintenance, Provisioning and Configuration support to ensure

98% operability. Services performed in support of 100% system operability shall be captured in a quarterly report submitted by the contractor to the Government for review.

3.1.1.1 Geospatial Database Management

MCB, Quantico, VA maintains drawings and geo-referenced maps in order to facilitate upgrades and ensure survivability of the telecommunications infrastructure by performing accurate locates.

Manage Quantico’s telecommunications geospatial database in Geofidelis utilizing government-provided computers, plotters, and unless otherwise replaced or supplemented, the following software: Trimble GPS, ArcMap 9.3.1, and

AutoCad 2007.

Gather information, update Geofidelis, and produce maps when modifications to associated areas are performed or as requested and hold an active Secret clearance.

3.1.1.2 Telecommunications Management

Manage the contract utilizing the K&R Custom Software (KRCS) Telephone Management System (TMS) computer application program to track Telephone Service Requests (TSRs) and Trouble Tickets (TT), allocate technicians workloads, and verify all work is completed within the listed documents in the PWS. Prioritize work in accordance with the task orders and enter completion information for TSRs and Trouble Tickets.

3.1.2 Task 02: Engineering Services

Engineering, installing and maintaining special circuits, to include ISDN-BRI/PRI, DS-0, DS-1, DS-3, SONET OC-

3/OC-12/OC-48/OC-192, Fast Ethernet, and Gigabyte Ethernet per service requests generated by subscribers or as directed by Defense Information Systems Agency (DISA). Services performed in support of engineering, installing, and maintaining special circuits as well as requirement recommendations and status of service request resolution shall be captured in a monthly report submission.

3.1.2.1 Structured Wire Engineering

Provide structured wire engineering for the outside cable plant and on-premise wiring as described within the PWS.

Develop engineering documents including, but not limited to, Bill of Materials and cost estimates for new task orders as described in the PWS. Manage task order projects, select and order appropriate materials under task orders, oversee cutovers, perform quality assurance checks, and provide consulting services to the Base on all telecommunications infrastructure subjects. Maintain the Marine Corps Base Quantico (MCBQ) standards and advise the Assistant Chief of Staff (AC/S) G6 of technology and code changes.

Qualification for this task include being a Registered Communications Distribution Designer (RCDD) with the

Building Industry Consulting Services, International (BICSI) organization and hold an active Secret clearance.

3.1.2.2 Integrated Systems Engineering

Design, engineer, present to senior executive staff, and deploy, advanced technologies such as Video

Teleconferencing, Voice over Internet Protocol, Passive optical network, Dense Wavelength Division Multiplexing/

Reconfigurable Optical Add Drop Multiplexers, Virtual Machine software PON, DWDM/ROADM, VMware, and collaboration tools in secured and unsecured environments.

Transform non-technical internal and external customer requirements into unique solutions that satisfy fiscal and operational constraints, and deploy them on time, on budget, and within scope. Other duties will include assisting other task areas in their duties, as well as advising division level executives in any technical matter.

Provide current network diagrams as requested by the COR and hold an active Top Secret clearance

3.1.3 Task 03: Hardware/Software Maintenance

Perform Hardware, Software, Maintenance, Provisioning and Configuration support using competence and certification with maintaining the following systems: CS2100 SE08 & SE09, Optical Metro 3500, Nortel/Avaya

AS-5300 system, Avaya CM6 system, including call processing and application servers, G450/650 Media Gateways, ERS5530 Data Switches (Core switches for AS-5300 and CM6), Tellabs Panorama (EMS for GPON). Tellabs T-

1000 systems, Tellabs GPON MSAP1150s, ION firewall, Ion Secure 520 software, DC Power system components

(Rectifiers, Inverters and Battery Disconnects), Call Pilot 1002R, and other similar telecommunications systems and subsystems. To promote 100% system operability. Services performed in support of 98% system operability shall be captured in a quarterly report submitted by the contractor to the Government for review.

3.1.3.1 Maintenance and Support Service

Maintenance and support of the telephone infrastructure outside plant, communications closets, all area distribution nodes, telephone switches, frame room, battery room and inverters. Provision of a single telephone number for collection and remediation of service support tickets. Understand remote access and support for all systems which includes:

Hardware, OS & Application:

Nortel/Avaya AS-5300 system, including four IBM x3550 servers, one Sunfire V215 Server (EMS), and two Audio

Codes MG3k voice gateways. We need Hardware, Software, Maintenance, Provisioning and Configuration support.

Hardware, OS & Application:

Avaya CM6 system, including two HP Proliant DL360 G7 servers (CM), two Sun Netra x4270 servers (CMS), and three G450 gateways. We need Hardware, Software, Maintenance, Provisioning and Configuration support.

Hardware, Software & Application:

One Brocade MLXE-8 Router to include 8x10G SFP+ and 24x1G SFP blades (Core router for BT Network). We need Hardware, Software, Maintenance, Provisioning and Configuration support for router and Brocade Network

Advisor application.

Hardware & Software:

Two Cisco Catalyst 3650x-48P switches (Workgroup switches for BT Network). We need Hardware, Software, and

Maintenance support.

Four ERS5530 Data Switches (Core switches for AS-5300 and CM6). We need Hardware, Software, Maintenance, Provisioning and Configuration support.

Application Support:

Tellabs Panorama 10.1.3.0.7 (INM for T1000 management). We need Software, Maintenance, Provisioning and

Configuration support. [Note include in Tellabs Hardware support below]

Twenty (20) Tellabs T-1000 shelfs, includes (VGWs, DLCs, LETs, RSTs configurations with associated cards). We need advanced replacement on all Hardware, Software, Maintenance, Provisioning and Configuration support.

Application Support:

Tellabs Panorama PON 19.1.1 (PPON for GPON management). We need Software, Maintenance, Provisioning and

Configuration support. [Note include in Tellabs Hardware support below]

Four Tellabs GPON MSAP1150s (Includes all OLTs with associated cards, ONTs, and ODHs). We need advanced replacement on all Hardware, Software, Maintenance, Provisioning and Configuration support.

ION firewall. To include the ION-5630-IU2 firewall appliance and P-RD-IA2-V VPN hardware device, PRIISMS authentication server, and Ion Secure 520 software. We need Hardware, Software, Maintenance, Provisioning and

Configuration support.

Hardware only:

All DC Power system components (Rectifiers, Inverters and Battery Disconnects) including sub-components of these systems. We need Hardware replacement for defective parts from these systems. (Inventory to be provided by node)

Nortel/Avaya CS-2100/SL-100 Hybrid system. All components installed in the system as identified in system specbook.

OM-3500 SONET equipment.

Call Pilot 1002R (one for auto-attendant trees, and one for voicemail w/7000 users)

3.1.4 Task 04: Support Services

Provide software, maintenance, provisioning and configuration support for the following systems: CS2100 SE08 &

SE09, Optical Metro 3500, Nortel/Avaya AS-5300 system, Avaya CM6 system, including call processing and application servers, G450/650 Media Gateways, ERS5530 Data Switches (Core switches for AS-5300 and CM6), Tellabs Panorama (EMS for GPON). Tellabs T-1000 systems, Tellabs GPON MSAP1150s, ION firewall, Ion

Secure 520 software, DC Power system components (Rectifiers, Inverters and Battery Disconnects), Call Pilot

1002R, and other similar telecommunications systems and subsystems. Services performed under this task shall ensure 100% system operability. Services performed under this task to ensure 100% system operability shall be captured in a quarterly report submitted by the contractor to the Government for review.

3.1.4.1 Central Office Services

Perform administration and modifications to the power, physical security and environmental monitoring, telephone network, transmission and computer systems and applications. Specific requirements include installation and maintenance of telephone lines, and trunks (including Voice over Internet Protocol (VoIP)), and provision CLASS features and Defense Switching Network (DSN) services in conjunction with telephone service requests. Support the

Technical Control Section by engineering, installing and maintaining special circuits, to include ISDN-BRI/PRI, DS-0, DS-1, DS-3, SONET OC-3/OC-12/OC-48/OC-192, Fast Ethernet, and Gigabyte Ethernet per service requests generated by Base users or as directed by DISA. Assist the COR in providing requirement recommendations, procuring equipment and complete service requests for each task order. Support and provide technical guidance to the COR in the transition from a Time Division Multiplexing (TDM) network to a VoIP network, and assisting in the deployment of all advanced technologies.

3.1.5 Task 05: Help Desk Support

a. Assess subscriber’s problem, perform on-line fault isolation and generate a trouble ticket by entering data into the computerized Telephone Management System.

b. Process work-orders for locates, moves, new installs, and disconnection of services.

c. Coordinate telecommunications concerns, through the COR, with the Telecommunications Branch

Head as required, and provide recommendations for resolution of identified issues/concerns.

d. Submit monthly report to summarize services performed in support of task #5

3.1.5.1 Help Desk Support Services

Manage all data entry and billing pertaining to the Telephone Management System for transmission, outside plant, on-premise wiring, inside plant and telephone systems.

Operate a Trouble/Help desk by clarifying the subscriber’s problem, performing on-line fault isolation and generating a trouble ticket by entering data into the computerized Telephone Management System. Conduct telephone cable damage investigations as required. Process work-orders for locates, moves, new installs, and disconnection of services. Coordinate telecommunications concerns, through the COR, with base public works and facilities maintenance, as required. Assist government personnel in coordinating special projects. Schedule conference calls using the Nortel Meridian Integrated Conference Bridge (ICB).

3.1.5.2 Telephone Operator Services

Provide continuous telephone operator and information services to personnel utilizing T-Metrics computerized operator console and K&R Telephone Management System. Operators must be able to assist and process calls of varying levels of difficulty, to include life and limb situations for fire, accidents, police, ambulance, suicide and bomb threats. Other tasks include updating all Base Telephone Directories, entering, updating and closing work orders and trouble tickets, and updating plant records information.

Telephone Operator Services shall be performed Monday through Friday from 0600 to 1800.

3.1.5.3 Outside Plant Services

Perform OutSide Plant (OSP) fiber and copper cable installation and maintenance of outside plant systems described in the PWS, as per Marine Corps Base, Quantico (MCBQ) Telecommunications Standards. Perform splicing, termination, protection, testing, repairs, utility locates and records updates as per the documentation listed within the

PWS and hold an active Secret clearance.

3.1.5.4 On-Premise Wiring Services

Install, move, add, change, and troubleshoot telephones and repair of inside wiring and telephones are required. The on-premise wiring consists of riser cables, Category 6E and 6 UTP, single and multi-mode fiber optic cable, racks, patch panels, and grounds.as described in the On-Premise Wiring and Telephones section of the PWS.

Identify, prepare and install pathways for new cabling installations

Pull copper, fiber and other low-voltage cable in horizontal, riser and backbone environments

Terminate and test voice and data jacks per industry best practices

Terminate voice and data cables on patch panels using proper cable management techniques

Cross connect or punch down cabling on patch panels, 66 or 110 blocks using proper dressing techniques

Ability to properly terminate copper voice feeder cabling

Troubleshoot existing and new network installation including voice, data and video applications

Install telco racks, mount rack equipment including cable tray, ladder rack, and cable management hardware

Perform grounding and bonding functions per industry best practices

Ability to work independently, prioritize and manage multiple tasks, manage time effectively, and execute responsibilities/requirements on time

Ability to read and understand blueprints, identify cable pathways efficiently, and comply with construction project specifications following BICSI and other industry standards

Mechanically inclined to use power tools and/or hand tools. Ability to use and understand voltage meter, and Fluke testing equipment

An effective problem solver, with the discipline to follow logical troubleshooting processes, propose solutions with the customer in mind, and able to execute decisions made

Ability to distinguish plenum versus non-plenum environments

Installs basic dial tone and DSL, Fiber services including WIFI

Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise

Responsible for the installation and repair of inside wiring and jacks, including CAT6 or latest base wiring standards

Responsible for installation and repair of wired and wireless networking

Responsible for installation and repair of fiber to the Dial Central Office/ Area Distribution Node

DCO/ADN

3.1.5.5 Transmission Services

Install and maintain circuits using fiber and copper media as defined in the transmission systems, cable plant, on premise wiring, and telephone network sections of the PWS.

3.2 Maintenance Response Times:

Work orders shall be completed within two (2) weeks from receipt.

Trouble tickets shall be completed within 72 hours of receipt.

Emergency calls shall be responded to within two (2) hours.

Each service ticket is to be opened by an authorized site Point of Contact (POC) and shall have a ticket number and a priority code of minor, major, critical, or outage assigned.

The priority code is to be designated according to the following criteria:

Outage – is an emergency category reserved for a complete failure of any major system or network component that is service affecting for a large number of system users. (Escalation Period: N/A, Update Period: every

Hour)

Critical – is assigned to a failure of any major system or network component that is not service affecting, and creates a severe hazardous condition (HazCon), such that the component is operating on a redundant or backup component which would result in an outage if the redundant or backup component failed; or if the failure is service affecting for a small number of users. (Escalation Period: N/A, Update Period: every 24 Hours)

Major – is assigned to a failure of any system or network component that is not service affecting, and does not create a severe HazCon; or a failure of any sub-system or support system that creates a Hazcon for that minor sub-system. (Escalation Period: 3 days, Update Period: every 48 Hours)

Minor – is assigned to all other trouble tickets. (Escalation Period: 4 days, Update Period: 48 Hours)

Each service ticket shall be escalated to the next level higher priority after it has been open for the specified amount of time (Escalation Period), with the exception of critical and outage tickets. A minor ticket shall be escalated after 4 days, and a major ticket after 3 days. All activity shall be documented on open tickets and provide ticket status by phone or email to all designated site POCs according to the following update schedule: minor tickets 48 hours, major tickets every 48 hours, critical tickets every 24 hours, and outage tickets every hour.

3.3. Key Personnel

Individuals performing the following key positions must meet the following criteria and security requirements identified in section 4 of this PWS. Offeror shall provide at least one individual to fulfill each of the functions listed below:

Geospatial Database Manager–Qualifications for this position include a geography bachelor’s degree, or a minimum of five (5) years experience in geospatial data production and database management and hold an active Secret clearance.

Telecommunications Manager-Qualifications for this position include: a minimum of 10 years telecommunications management experience: familiarity with all other task areas performed by telecommunications service personnel.

Structured Wire Engineer-Qualifications for this position include being a Registered Communications

Distribution Designer (RCDD) with the Building Industry Consulting Services, International (BICSI) organization and must have a minimum of 10 years telecommunications experience and hold an active Secret clearance.

On-Premise Wiring Services Technician- Qualifications for this task include: a minimum of two (2) years’ experience in telecommunications; the team’s average minimum experience is 15 years; half of team must be

BICSI level II certified.

Transmission Services Technician(s)- Qualifications for this task include: technician(s) half of team must be

BICSI level II certified; technician(s), must have 10 years special circuit experience.

Outside Plant Services Technician- Qualifications for this task is a minimum of 10 years of outside plant experience.

Central Office Services Manager- Qualifications at a minimum, one (1) individual that is a Nortel Certified

Support Specialist (NCSS) for the CS2100 SE08 & SE09, and NCSS for the Optical Metro 3500 Operations and

Maintenance, Security+ certified, RedHat certified. Individuals must have experience with VoIP Technologies, Security plus, CM-6, AS-5300 communications platform, DWDM/ROADM and PON technologies. Individuals performing this task must have, at a minimum, five (5) years central office experience.

Help Desk Support Services Manager- Qualifications have knowledge of the Nortel CS2100/SL-100 switching system, ICBs, Tri-Tech E-911 system and K&R Custom Software’s TMS system. A bachelor’s degree in Business Administration or five (5) years help desk service experience is required.

At a minimum, the individuals performing services in the following areas must hold an active Top-Secret security clearance:

Integrated Systems Engineer- Qualifications must have, at a minimum 10 years telecommunications experience or a bachelor’s degree in Information Systems.

4.0 Security

4.1 Security Clearances

The Offeror shall comply with the SECRET and TOP SECRET security clearance requirements pertaining to this PWS as identified below:

Task Requisite Clearance

Task 1: Telephone Network Support Secret required

Task 2: Engineering Services 3.1.2.1 Structured Wire Engineering Secret required

3.1.2.2 Integrated Systems Engineering Top Secret

required

Task 3: Hardware/Software Maintenance No Clearance required

Task 4: Support Services Secret required

Task 5: Help Desk Support 3.1.5.4 On-Premise Wiring Services Secret required

3.1.5.5 Transmission Services Top Secret required

All personnel performing tasks under this contract must be eligible for, and obtain, a DoD Common Access

Card (CAC) and associated DoD PKI certificates for identity verification and encryption of transmitted correspondence.

Contractor personnel must have a complete knowledge of, and comply with, all standard DoD security procedures. The contractor shall immediately report any occurrences of violation of stated regulations to the

Contracting Officer Representative (COR).

5.0 Current System Description

The Contractor shall have a working knowledge of the below listed applications:

Contractor shall have Service Level Agreements (SLA) or Partnerships with the following companies to provide tier one thru three support: Avaya, Cisco, Tellabs, GENBAND, Brocade, Ciena (SONET).

Application Name: Telephone Management System (TMS)

Version: Most current, if applicable

Vendor: K&R Custom Software (KRCS)

Description: Integrated TMS for managing all telephone switch operations. Used to enter and track trouble tickets, work orders, routines, plant record information, and billing.

Application Name: Switch Expert

Vendor: Real Time Monitor (RTM)

Description: Captures switch logs, operational measurements, and call data recordings.

Application Name: E-911

Vendor: Tri-Tech Inc.

Description: Public Safety Answering Point (PSAP) interface for 911 calls.

Application Name: Helmsman

Vendor: Avaya Networks

Description: Technical publications software

Application Name: Device Manager

Description: GUI for Passport products.

Application Name: Integrated Element Manager System (IEMS)

Description: GUI for CS2100 elements.

Application Name: Application Builder

Vendor: Avaya Networks

Description: GUI for Call Pilot voice application management.

Application Name: PRIISMS Manager APL

Vendor: Ion Networks

Description: Central management system used to remotely access, manage, and monitor IT and voice equipment.

Application Name: Galaxy Systems

Vendor: A-Tech

Description: Security monitoring and administration.

Application Name: Mirra IV

Vendor: Applied Digital

Description: Call recording, monitoring, and archiving

Application Name: Site Manager

Description: GUI access to OpteraMetro equipment

Application Name: Panorama

Vendor: Tellabs

Description: GUI access to Tellabs equipment

6.0 Systems List

The Contractor shall have a working knowledge of the below listed telecommunications systems.

Computer Systems

The primary administrative network resides on the Marine Corps Enterprise Network(MCEN). All changes to

TMS, Transmission Systems, and Telephone Network are done via applications listed in Section 12 on MCEN seats. The contractor shall be responsible for negotiating with G-6 Technology Management Branch for seats.

Other networks include but not limited to the Communication System-Local Area Network (CS-LAN), customer VoIP Local Area Network (LAN), and the Operating System-Local Area Network (OSS-LAN).

Servers on these LANs operate using Windows 2008 Server, Windows 7 or latest version, Linux, and

Succession Server Platform Foundation Software (SSPFS). An internal ADSL2 network using seven (7) Adtran

TA1248, one (1) Adtran 1524, and one (1) Cisco 4506 supports remote network links for environmental control panels, environmental monitoring equipment, and Galaxy systems security doors.

Power

Each Area Distribution Node (ADN) and three (3) high density circuit locations are equipped with DC power plants. Equipment is comprised of Lorain, Helios, and LaMarche rectifiers and inverters, and GNB batteries.

The host location and three (3) remotes are equipped with stand-alone generators, while the other locations are backed up by a building generator.

Physical Security and Environmental Monitoring

Each node and major telephone closet is protected by an access control system. Environmental monitoring is done by one (1) Sensaphone IMS-4001 Host and several IMS-4001 remotes with temperature, humidity, power, and water sensors.

Transmission Systems

The backbone of the Quantico transmission system is a seven (7) node OC-192 OpteraMetro 3500 (OM3500) ring with 11 DS1 Service Modules (DSM). The OM3500 is equipped to transport DS1, DS3, OC3, Ethernet, and Gigabit Ethernet signals. Multiple contractor media converters are used for DS3 or Base-T to optical conversion. T1 Transport is also done utilizing six (6) Adtran MX-2800 multiplexers, and HDSL equipment.

DS0 distribution is done at each node using Adtran ACT2300s, ACT1900s, and Total Access 750s and 850s using DS0 DP, FXS, FXO, OCU DP, and E&M/TO channel bank cards. There are currently over 1200 circuits transported over the various transmission and cable plant.

Outside Cable Plant

Quantico’s outside plant consists of direct buried, underground, and aerial fiber optic and copper cable.

Approximately 150 miles of fiber and 200 miles of copper traverse over 20 miles of duct banks, 450 manholes and hand-holes, and serve over 400 buildings.

The fiber optic cable plant consists of tight and loose tube 1313 and 1550 nm single mode and 850 nm multimode fiber. Fiber optic cables are terminated in rack and wall mounted patch panels using fan-out kits and primarily SC Uni-Cam connectors. Fusion splices are placed in Preformed Coyote cases. The cable plant is used to transport OC-192, OC-12, OC-3, and optical Ethernet signals. Patches are done using 1 meter to 12 meter ST, SC, and LC connectors as specified by different equipment configurations.

The copper cable plant consists of jelly filled, 24 AWG, 1-1800 pair cables that are spliced using DPL bridging models, UR2 scotch locks and 400-G/TR 3M splicing modules in Preformed Armadillo splicing cases and 1248 splicing cabinets.

On-Premise Wiring

The on-premise wiring consists of riser cables, Category 6E and 6 UTP, single and multi-mode fiber optic cable, racks, patch panels, and grounds.

Telephones

Quantico Base Telephone offers a variety of sets to the customer. These include but are not limited to: Nortel

M5008, M5208, M5009, M5317T, M5312, M5316, M9116, 9116LS, M8417, M8004, M8009, 8314, i2002, i2004, and i2033, Panasonic KX-TS3W, and At&t 958, 952, 959, 1140E, 1120E, 2420, 9608 Cortelco 8782 and

Polycom Soundstation 2 model phones. Customers can supply their own sets, and include but are not limited to: Polycom conference units, STU-III, STE, and Eagle Safe Set telephone sets.

Telephone Network

MCB Quantico’s telephone system is comprised of a Nortel SL-100/CS-2100 hybrid operating at SE-9.1 with six (6) remotes and approximately 16,000 Plain Old Telephone Service (POTS), EBS, and ISDN-BRI/PRI subscribers. The remote switching equipment is a mix of Remote Switching Centers (RSC), Remote Line

Modules (RLM), Remote Line Concentrating Modules (RLCM), Access Nodes, and Media Gateway 9000s

(MG9k). Each remote is connected back to the host using the transmission systems and cable plant. The CS-

2100 is integrated with two (2) Nortel JITC hardened Call Pilot 4.0 voicemail systems, four (4) Nortel

Integrated Conference Bridges, an Tri-Tech E-911 system, and is protected by an Ion Networks 5600 with

PRIISMS. The switch provides analog, electronic business set, Custom Local Area Signaling Service

(CLASS), SS7, Integrated Switched Digital Network (ISDN) BRI and PRI, and VoIP services.

Quantico Base Telephone provides VoIP services using Unistem and AS-SIP via the CS-2100 hybrid. The CS-

LAN is comprised of Nortel Passport equipment, and the customer LAN is comprised on Cisco equipment. End devices include Nortel i2000 and i1000 series phones. Off base connectivity is provided using Primary Rate

Interface (PRI) trunking for local calling to the local exchange carrier, for calling to the Defense Switched

Network (DSN), and for long distance calling through Federal Telecommunications System (FTS) General

Services Administration (GSA).

Line monitoring is done via two (2) Dictaphone 1GA000 recorders and monitored and archived by Mirra IV

7.0 Applicable Documents

Unless otherwise directed by the COR, all services shall be performed in accordance with the following documents:

Telephone Security Group (TSG) 1-6

NSTISSAM TEMPEST/2-95

MCO P2066.1, MCBO P2831.1A

Marine Corps Base Telecommunications Standards

All OSHA Standards, specifically 29 CFR 1910.268(a) and 1926.956(a)

All National Environmental Policy Act (NEPA) standards applicable to the PWS http://www.epa.gov/compliance/basics/nepa.html

8.0 Government Furnished Information (GFI)

The Government will make available to the contractor, as needed, electronic access to databases and other information relating to and required for the performance of this PWS.

9.0 Government Furnished Equipment (GFE)

The Government will provide the following GFE:

computer, software, and access to a network printer and plotter

Fujikura FSM-50S, Corning M-90 fusion splicer, and Corning

Optivisor 400 OTDR or equivalent equipment

10.0 Deliverables

Deliverable Content Due Date http://www.epa.gov/compliance/basics/nepa.html

Monthly Status Report The report shall include the following information:

(a) current status towards execution of task in Section 3.1.

(b) work schedule, to include current and upcoming projects

(c) summary of hours, broken down by individual, to include any sub-contractors used, and the customer to be charged

Monthly reports will be due on the 5 th of every month

Project Status Report Project description, project number, proposal/contract number, status changes by date, date completed, any issues and/or resolutions

Every Tuesday, or as requested by COR

Other deliverables required by this RFQ and/or PWS.

As determined by the COR As determined by the COR

11.0 Contracting Officer’s Representative (COR)

The COR will be determined at the time of award.

12.0 Travel

Local Travel

Local travel is required for all Task Area’s. Local travel is defined as within a 50-mile radius of MCB, Quantico, VA.

Local travel is the responsibility of the Contractor and shall not be reimbursed by the Government.

Non-Local Travel

Non-local travel is required to attend all conferences as required.

All non-local travel shall be approved by the COR, in writing, prior to any travel taking place.

Non-local travel is defined as outside of a 50-mile radius of MCB, Quantico, and shall be reimbursed in accordance with the Joint Travel Regulations (JTR).

13.0 Use of and Rights in Data, Software and Information

All work products, diagrams, updates produced under this PWS, reports, materials (including, but not limited to training materials, schematics, designs, items, computer software and hardware, source code, interfaces, tools, works, and related items) information, and all associated intellectual property, in whatever form, created, generated, or produced in association with this PWS shall become the sole property of the Marine Corps and not the contractor, subcontractor, or individual author or researcher; therefore, the Marine Corps shall have the irrevocable, perpetual worldwide right to use, modify, reproduce, perform, display, release, or disclose such research, reports, materials and information, in whole or in part, in any manner, and for any purpose whatsoever, and to have or authorize others to do so. Furthermore, since the Marine Corps requires unrestricted use of the subject deliverables that are part of this effort, the Contractor shall not use the Contractor’s or a

Third-Party’s proprietary data, software, information, items and/or other materials for any purpose under this effort without meeting the requirements of DFARS clause 252.227-7020, and without the specific, written approval by the Contracting Officer, prior to start of any work.

Government Data. No data, materials, information or other items (hereinafter singularly or collectively

“Items”) created or provided expressly for this PWS shall be used by the Contractor for any purpose other than those that are in support of, or for performance under, this PWS without the prior written permission of the

Contracting Officer. The Contractor is obligated to protect from unauthorized use or disclosure all Government confidential or classified material and/or Government-owned proprietary Items and/or Personally Identifiable

Information or Personal/Privacy information obtained in the course of performance under the Government contract, as long as such data remains proprietary, confidential, sensitive or classified. Any information obtained in the course of duties, or the performance of services, under this contract including, but not limited to, information that may be made available for use that relates to the technical data, trade secrets, processes, operations, style of work, or apparatus, or to the technical data, statistical data, amount or source of any income, profits, losses, or expenditures of any person, firm, partnership, corporation, or association is included in this clause (and with “Items”). Contract personnel shall not publish, divulge, disclose, or make known Items in any manner, or to any extent not authorized by the Contracting Officer. When the Contractor’s need for such Items ends, the Items shall be returned promptly (within ten (10) business days) to the appropriate government program personnel. However, the obligation not to discuss, disclose, release, reproduce or otherwise provide or make available such Items, or any portion thereof, shall continue, even after completion of this contract/order.

Any actual or suspected unauthorized use, disclosure, release, or reproduction of any Items or violation of this agreement, of which the company or any employee is or may become aware, will be reported promptly (within one business day) to the Contractor’s program manager, who will inform the Contracting Officer within five (5) business days of receiving such report.

14.0 Period of Performance

The period of performance shall be for a one (1) twelve (12) months base period, two (2) twelve (12) months option periods, and one (1) six (6) months option period.

15.0 Hours of Operation

Monday through Friday between the hours of 0600 and 1800 unless otherwise noted.

Occasionally the contractor will be required to work weekends and extended hours to support scheduled and unscheduled projects such as cutovers, circuit maintenance, equipment upgrades, and emergency cable and equipment repairs. The contractor will also need to be on-call to respond to emergencies after normal business hours.

16.0 Place of Performance

Services shall be performed at various locations within a 50 mile radius of Marine Corp Base, Quantico, VA.

17.0 Authority of Government Personnel

The Contracting Officer is the only person who can legally modify a resulting contract or obligate the

Government for expenditure of funds. Costs shall not be incurred by recipients of the solicitation in anticipation of receiving direct reimbursement from the Government.

Only the Contracting Officer has the authority to authorize deviation from the terms and conditions of any resulting contract, including deviations from specifications and requirements. In the event the Contractor does deviate, without written approval of the Contracting Officer, such deviations shall be at the risk of, and any cost related thereto, shall be borne by the Contractor. Any matter concerning a change to the scope, prices/costs, terms, or conditions of this contract shall be referred to the Contracting Officer.

18.0 Working On a Government Installation

The Contractor shall provide each employee with an identification badge, which identifies, by photograph, the individual as an employee of the Contractor. These badges shall be worn at all times and presented for examination upon request from the Contracting Officer, COR, Quality Assurance (QA) Personnel, Military

Police, or any other Government Official with a need to see the badge.

The Contractor and his employees shall be subject to all traffic, security, and registration regulations for all personnel and vehicles, to include Marine Corps Base Order 4200.3 “Contractor Screening Policy”. Copies of current regulations may be obtained from the Contracting Officer.

All Contractor personnel attending meetings, answering Government telephones, working on site, where their

Contractor status is not known to third parties, must identify themselves as Contractors, to include wearing ID badges, which identify them as Contractor personnel. Contractor will use government supplied e-mail accounts and store all documents generated for government work/mission/projects on government shares. Contractor personnel shall also ensure that when logged onto Government equipment that their profile shows them as Contractor personnel. Unless otherwise directed by the COR, all documents produced or revised by Contractors or developed through Contractor participation must be marked as “Contractor generated documents” or otherwise identified in a manner that discloses the contractor’s participation.

19.0 Non-Disclosure Agreements

All Contractor personnel receiving access to Government data or data from another Contractor through this effort must provide a signed non-disclosure statement prior to start of work. This statement shall be submitted to the Contracting Officer with a copy to the Contracting Officer’s Representative (COR). All Non-disclosure agreements shall be signed by all Contractor personnel involved in this effort and returned within five (5) business days after receipt of award.

20.0 Enterprise-Wide Contractor Manpower Reporting Application (ECMRA)

The Contractor shall report ALL contract labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the telecommunication services via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, lined at: https://doncmra.nmci.navy.mil.

21.0 Performance Requirements Summary (PRS)

The Contractor shall submit a monthly report containing current status towards execution of tasks in Section

3.1.

Task 01: Telephone Network Support

Task Deliverable Performance

Standard

Acceptable

Quality Level

Surveillance

Method

3.1.1

Administration and modifications to the power, physical security and environmental monitoring, telephone network, transmission and computer systems and applications

Services performed in support of 100% system operability shall be captured in a monthly report submitted by the contractor to the Government for review.

98% system operability.

Less than

10% rework required for completed tasks.

Confirmation of receipt by field, random monitoring, and customer feedback

Task 02: Engineering Services

Develop engineering documents including, but

Services performed in https://doncmra.nmci.navy.mil/ https://doncmra.nmci.navy.mil/ not limited to, Bill of

Materials and cost estimates for new task orders as described in the

PWS. Manage task order projects, select and order appropriate materials under task orders, oversee cutovers, perform quality assurance checks, and provide consulting services to the Base on all telecommunications infrastructure subjects

Design, engineer, present to senior executive staff, and deploy, advanced technologies such as

Video Teleconferencing, Voice over Internet

Protocol, Passive optical network, Dense

Wavelength Division

Multiplexing/

Reconfigurable Optical

Add Drop Multiplexers, Virtual Machine software

PON, DWDM/ROADM,

VMware, and collaboration tools in secured and unsecured environments support of 100% system operability shall be captured in a monthly report submitted by the contractor to the Government for review.

Less than

10% rework required for random monitoring, and customer

Task 03: Hardware/Software Maintenance

Perform Hardware, Software, Maintenance, Provisioning and

Configuration support using competence and certification with maintaining the systems

Maintenance and support of the telephone infrastructure outside plant, communications closets, all area distribution nodes, telephone switches, frame room, battery room and inverters. Provision of a single telephone number for collection and remediation of service support tickets.

Services performed in support of 100% system operability shall be captured in a monthly report submitted by the contractor required for random monitoring, and customer

Understand remote access and support for all systems

Task 04: Support Services

Provide software, maintenance, provisioning and configuration support including call processing and application servers and other similar telecommunications systems and subsystems to possess the ability to remotely troubleshoot and escalate to the Original

Equipment Manufacturer

OEM, when necessary, all systems and subsystems identified

Perform administration and modifications to the power, physical…