AV3.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 14-Sep-2012 09:00 AM to 14-Sep-2012 11:30 AM.

The following have been added by reference:

The following have been modified:

INSTRUCTION TO OFFEROR

SECTION L ATTACHMENT: INSTRUCTIONS TO OFFEROR:

L-1. GENERAL

L-1.1. The Government intends to award a single Firm Fixed Price (FFP) Contract for a Base Year and Two (2) Option Years as a result of this solicitation. Each Offeror shall submit a proposal that clearly and concisely describes their response to the requirements of this solicitation. Use of general or vague statements such as “standard procedures will be used” will not satisfy this requirement. Unnecessary elaboration or presentations beyond that sufficient to present a complete and effective proposal are not desired and may be construed as an indication of the Offeror’s lack of understanding. Elaborate artwork and expensive visual or other presentation aids are discouraged.

L-1.2. Proposals must be prepared in accordance with these instructions. Failure to do so may result in the Offeror’s submission being determined to be unacceptable and ineligible for award. Each Offeror’s submission shall be screened by the Contracting Officer or a designee upon receipt to ensure completeness and compliance with the instructions contained in the RFP.

L-1.3. The purpose of this procurement is to obtain operational on-site maintenance, repair services, equipment installation, and technical engineering support services for the Marine Corps Base. The contract award shall be made in accordance with the following information contained in Sections L and M. Each Offeror must submit a proposal including information pertaining to Technical Capability, Performance Execution and Management, Past Performance, and Price.

INSTRUCTIONS TO OFFERORS –COMPETITIVE ACQUISITION BY REFERENCE.

ADDITIONAL INSTRUCTIONS, CONDITIONS, AND NOTICES TO QUOTERS

(a) QUESTIONS: Offerors may submit questions requesting clarification of solicitation requirements on the bid event. All questions must be received by 10 August 2012. It is at the Government’s discretion to respond to questions received after the closing date/time. For proposal purposes the estimated date of the contract award is anticipated with a period of performance start date of 10 October 2012, subject to the availability of funds.

L-2. INSTRUCTIONS FOR SUBMISSION OF PROPOSALS

L-2.1. Proposals must be submitted electronically no later than 11:30 A.M EST 14 September 2012. In order to maximize efficiency and minimize the effort involved in the proposal evaluation process, all Offerors must comply with the following instructions for proposal format and content. Proposals that do not comply with these instructions may be considered non-responsive and may render the Offeror ineligible for award. Provide your offer in the respective volumes to the following POC and address prior to the cutoff date/time:

Tangela Taylor, Contract Specialist

Regional Contracting Office, NCR tangela.taylor@usmc.mil 2010 Henderson Rd (Branch A)

Quantico VA 22134-5001

L-2.2. PROPOSAL FORMAT

L-2.2.1. In order to maximize efficiency and minimize the time for proposal evaluation, it is required that all offerors submit their proposals in accordance with the format and content specified. The electronic proposal shall be prepared so that if an evaluator prints the proposal it meets the following format requirements:

· 8.5x11 inch paper

· 8.5x14 inch for foldouts, matrixes, WBS;

· Single-spaced typed lines;

· 1 inch margins on all sides;

· 11 point Arial font;

· Headers/Footers ensure the company name and RFQ number are included on each page;

· Graphs and drawings must be clear / legible and may use a smaller font;

· No photographs or hyperlinks are permitted;

· MS Office / MS Project compatible files.

L-2.3.1. PROPOSAL CONTENT

Each proposal shall contain the following volumes/sections:

· Technical Volume (I)–NTE 25-pages, including a Letter of Introduction, Table of Contents, Compliance Matrix, Technical Capability, Performance Execution and Management and Past Performance. Introduction, Table Of Content and Matrix is not included in the 25 page count.

· Business Volume (II)–NTE 10 pages, including a Formal Offer Letter, SF1449, and Section B Price Proposal

L-2.3.2. The Offeror shall demonstrate the ability, resources and experience required to perform the requirements in the PWS, including the detailed procedures and methods to be used. All information must be presented in sufficient depth for the Government to make a comprehensive evaluation of the Offeror's understanding of the PWS and the Offeror's capability for successful performance. Pricing information shall not appear anywhere in the Technical Volume (I), which shall address only the technical and past performance requirements.

L-2.3.3. A Letter of Introduction, limited to one (1) page, with the solicitation number, corporate principal submitting the offer, key points of contact within the company (e.g., contracts, pricing, technical), and a summary of the material content. This letter is not included in the page count.

L-2.3.4. A compliance matrix should be included, along with a Table of Contents (TOC) pertinent to the proposal’s material organization. Neither the compliance matrix, nor the TOC are included in the page count.

L-3. EVALUATION FACTORS

L-3.1. Factor 1: Technical Capability

L-3.1.1. The Offeror must provide demonstrated knowledge and understanding of the technical requirements outlined in the Performance Work Statement (PWS); ensuring their discussion articulates their capability so as to provide continuous quality support. The discussion must provide the evaluation panel with sufficient confidence that the Offeror has the capacity to support the tasks as stated in the Performance Work Statement, understands the priorities, and can execute a comprehensive approach that ensures quality performance and use of staff resources to meet objectives. All personnel must have CTS Certification and the contractor must have access to CTS-I and CTS-D Certified Personnel if needed.

L-3.1.2. Factor 2 – Performance Execution and Management

The Offeror must provide a demonstrated management approach suitable to respond to the types of requirements delineated in the PWS, consistent with their technical approach. The discussion must provide a comprehensive approach to managing work requirements; assurance of consistent quality of performance; capacity for handling matters of staffing and resource balancing; and ensuring complementary roles between the Contractor’s Managers and Government Staff. The discussion must provide the evaluation panel with sufficient confidence that the Offeror understands the critical support areas, emerging issues, and risks associated with the support goals set forth in the PWS, and has the management techniques, controls, Subcontractor management processes, and quality provisions necessary to execute their approach.

L-3.1.3. Factor 3–Past Performance The Offeror must provide, if available, three (3) relevant, detailed summaries of work similar in size, scope, and/or complexity to that defined for the contract, accomplished during the past three (3) years. When cited contracts vary according to prime and subcontractor roles and responsibilities, the relative weight should go to those contracts that are (1) Prime, and (2) equal to, or greater in size than the size estimate for this effort. Each Offeror’s performance with previous, relevant contracts/Blank Purchase Awards, (BPA), including types of services and products; effectiveness of management; quality of staff, inclusive of recruiting/retention; business and contracting relations; subcontracting management; and overall customer satisfactions, will be evaluated.

The Offeror must demonstrate sufficient, satisfactory performance history employing management and technical capabilities similar to those required by the PWS. Discussion should illustrate satisfactory performance of both technical and management tasks necessary to meet Government requirements with some degree of assurance based upon recent (e.g., 3-yrs., or less) performance for comparable work. This section shall be limited to five (5) pages (inclusive of the 10 pages for Technical Volume 1).

Include the following fields:

· Customer;

· Contract/Task Order number;

· Contract Type;

· Program Name;

· Total Contract Value;

· Description of work performed/relevance to this task; provided in "bullet" format and

· Names/telephone number/email address for the PCO and COR

The Offerors are required to distribute Attachment 1 – Past Performance Questionnaire (PPQ) in Section J included in the Solicitation to three (3) Government personnel who had experience with the Offeror/Major Subcontractor on a previous relevant contract. The assessor, in turn, is to complete the questionnaire and submit it to RCO-NCR on or before the closing date of the solicitation. All point of contact information for submission is on the PPQ.

The Government may also use other information such as CPAR/PPRIS/FAPIIS data available from Government sources to evaluate an Offeror’s past performance. The Government reserves the right to limit or expand the number of references it decides to contact and to contact references other than those provided by the Offeror.

L-3.1.3.1. The Government may also use other information such as award fee data and CPAR/PPIRS data available from Government sources to evaluate an Offeror’s past performance. The Government reserves the right to limit or expand the number of references it decides to contact and to contact references other than those provided by the Offeror. Offerors demonstrating significant, relevant experience with specific requirements set forth in the PWS will be evaluated most favorably. Offerors demonstrating less significant and less relevant experience with the requirements in the PWS will be evaluated less favorably.

L-3.1.3.2. The Business Volume (II) must address, at a minimum, all facets of the non-technical aspects of the offer, including pricing. While there are not specific percentages targeted for this effort, the Government highly encourages utilization of small business concerns to the maximum extent practicable in the performance of this effort. Pricing information shall not appear anywhere in the Technical Volume (I), which shall address only the business and Technical Capability, Performance Execution and Management, and Past Performance requirements.

L-3.1. 4. Factor 4 – Price The price factor will be evaluated for completeness and reasonableness. Comparison of the proposed pricing is considered in the overall evaluation of “best value” to the Government based upon the anticipated level of competition. The Government may accept other than the lowest priced proposal if the perceived benefits of the higher priced proposal is deemed to merit the higher price. Prospective offerors are forewarned that a proposal meeting solicitation requirements with the lowest evaluated price may not be selected if award to a higher evaluated offeror is determined to be the “best value” to the Government.

Offerors should note that the Option to Extend Services clause at FAR 52.217-8 is included in the solicitation. The Government will evaluate this potential option to extend services by adding six (6) months of the offeror’s final option period price to the offeror’s total evaluated price. Offerors are notified that the government may choose to use the Option to Extend Services clause at the completion of any performance period. The price for the exercise of any portion of the available six months will be derived from the prices in effect at the end of the current performance period. Evaluation of option pricing will not obligate the government to exercise any optional performance period. Offeror’s pricing should reflect the potential exercise of the Extension of Services option at FAR 52.217-8,keeping mind that this solicitation is competitive and should reflect the offeror’s most competitive price and terms.

NOTE: Evaluation criteria are Factor (1) Technical Capability, Factor (2) Performance Execution and Management, Factor (3) Past Performance; and Factor (4) Price. Technical Capability is of greatest importance. Technical Capability is significantly more important than Performance Execution and Management. Both factors are significantly more important than Past Performance. All evaluation factors, other than price, when combined, are more important than price. Although price is the least important factor, it becomes increasingly important when offerors receive similar ratings for the non-price factors.

The price of the base year and all option years will be evaluated in accordance with FAR 52.217-5 “Evaluation of Options” (July 1990).

The GOVERNMENT will assess the following areas in support of the Offeror’s pricing:

The Offeror must sign the SF1449, acknowledge all amendments, and include a compliance matrix and Table of Contents corresponding to their price submission. At a minimum, the following areas must be addressed:

· Offer is valid for 120-days from (Date of Submission);

· No exception to any Terms and Conditions has been taken;

· Acknowledge any Amendments to the RFP;

· CCR validated / NAICS 811219 compliant;

· Signed Offer of $XXXXXXX for BY/2-Options provided;

· Staff positions based upon contingency hires must include a signed letter of

Offer/acceptance in the Business Volume; and

· Additional supporting information is provided as required by the complexity of the offer.

L-3.1. 5. The Offeror must demonstrate that their development of additions, escalation, and indirect cost elements is reasonable for the work anticipated. At a minimum, the following areas must be addressed:

· The Contractor is required to use $461,000.00 for CLIN 0002,1002,2002 for ODCs /yr is used throughout the development of the pricing;

· Burdens applied to non-labor are included in the build and the rationale clearly annotated;

· Burdens applied to subcontractor labor are included in the build and the rationale clearly annotated; and

· Additional supporting information is provided as required by the complexity of the offer.

SOURCE SELECTION

SECTION M ATTACHMENT: SOURCE SELECTION METHODOLOGY:

M-1. TECHNICAL REQUIREMENTS:

M-1.1. It is the intention of the Marine Corps to award a single FFP Contract as a result of this solicitation in accordance with FAR 15.1. Contracting by Negotiation. Award will be made to that offeror whose proposal is most advantageous to the Government under the selection criteria set forth in this Section M. The Government intends to evaluate proposals and award a contract upon initial proposals, therefore, the Offerors initial proposal shall contain the Offerors best terms from a price and technical standpoint. The contract resulting from this solicitation will be awarded to the offeror whose offer, conforming to the solicitation requirements, is determined to provide the “best value” to the Government.

M-1.2. Factor (1) Technical Capability

The Offeror will be evaluated on their demonstrated knowledge and understanding of the technical requirements outlined in the Performance Work Statement (PWS); ensuring their discussion articulates their capability so as to provide continuous quality support. The discussion must provide the evaluation panel with sufficient confidence that the Offeror has the capacity to support the tasks as stated in the Performance Work Statement, understands the priorities, and can execute a comprehensive approach that ensures quality performance and use of staff resources to meet objectives.

M-1.3. Factor (2) Performance Execution and Management

The Offeror will be evaluated on their demonstrated management approach suitable to respond to the types of requirements delineated in the PWS, consistent with their technical approach. The discussion must provide a comprehensive approach to managing work requirements; assurance of consistent quality of performance; capacity for handling matters of staffing and resource balancing; and ensuring complementary roles between the Contractor’s Managers and Government Staff. The discussion must provide the evaluation panel with sufficient confidence that the Offeror understands the critical support areas, emerging issues, and risks associated with the support goals set forth in the PWS, and has the management techniques, controls, Subcontractor management processes, and quality provisions necessary to execute their approach.

M-1.4. Factor (3) Past Performance The Offeror must provide, if available, three (3) relevant, detailed summaries of work similar in size, scope, and/or complexity to that defined for the contract, accomplished during the past three (3) years. When cited contracts vary according to prime and subcontractor roles and responsibilities, the relative weight should go to those contracts that are (1) Prime, and (2) equal to, or greater in size than the size estimate for this effort. Each Offeror’s performance with previous, relevant contracts/Blank Purchase Awards, (BPA), including types of services and products; effectiveness of management; quality of staff, inclusive of recruiting/retention; business and contracting relations; subcontracting management; and overall customer satisfactions, will be evaluated.

The Offeror must demonstrate sufficient, satisfactory performance history employing management and technical capabilities similar to those required by the PWS. Discussion should illustrate satisfactory performance of both technical and management tasks necessary to meet Government requirements with some degree of assurance based upon recent (e.g., 3-yrs., or less) performance for comparable work. This section shall be limited to five (5) pages (inclusive of the 10 pages for Technical Volume I.

Include the following fields:

· Customer;

· Contract/Task Order number;

· Contract Type;

· Program Name;

· Total Contract Value;

· Description of work performed/relevance to this task; provided in "bullet" format and

· Names/telephone number/email address for the PCO and COR

The Offerors are required to distribute Attachment 1 – Past Performance Questionnaire (PPQ) included in the Solicitation (Section J) to three (3) Government personnel who had experience with the Offeror/Major Subcontractor on a previous relevant contract. The assessor, in turn, is to complete the questionnaire and submit it to RCO-NCR on or before the closing date of the solicitation. All point of contact information for submission is on the PPQ.

The Government may also use other information such as CPAR/PPRIS/FAPIIS data available from Government sources to evaluate an Offeror’s past performance. The Government reserves the right to limit or expand the number of references it decides to contact and to contact references other than those provided by the Offeror.

The Government may also use other information such as award fee data and CPAR/PPIRS data available from Government sources to evaluate an Offeror’s past performance. The Government reserves the right to limit or expand the number of references it decides to contact and to contact references other than those provided by the Offeror. Offerors demonstrating significant, relevant experience with specific requirements set forth in the PWS will be evaluated most favorably. Offerors demonstrating less significant and less relevant experience with the requirements in the PWS will be evaluated less favorably.

M-1.5. Factor (4) Price. The price factor will be evaluated for completeness, and reasonableness. Comparison of the proposed pricing is considered in the overall evaluation of “best value” to the Government based upon the anticipated level of competition. The Government may accept other than the lowest priced proposal if the perceived benefits of the higher priced proposal is deemed to merit the higher price. Prospective offerors are forewarned that a proposal meeting solicitation requirements with the lowest evaluated price may not be selected if award to a higher evaluated offeror is determined to be the “best value” to the Government.

Offerors should note that the Option to Extend Services clause at FAR 52.217-8 is included in the solicitation. The Government will evaluate this potential option to extend services by adding six (6) months of the offeror’s final option period price to the offeror’s total evaluated price. Offerors are notified that the government may choose to use the Option to Extend Services clause at the completion of any performance period. The price for the exercise of any portion of the available six months will be derived from the prices in effect at the end of the current performance period. Evaluation of option pricing will not obligate the government to exercise any optional performance period. Offeror’s pricing should reflect the potential exercise of the Extension of Services option at FAR 52.217-8,keeping mind that this solicitation is competitive and should reflect the offeror’s most competitive price and terms.

NOTE: Evaluation criteria are Factor (1) Technical Capability, Factor (2) Performance Execution and Management, Factor (3) Past Performance; and Factor (4) Price. Technical Capability is of greatest importance. Technical Capability is significantly more important than Performance Execution and Management. Both factors are significantly more important than Past Performance. All evaluation factors, other than price, when combined, are more important than price. Although price is the least important factor, it becomes increasingly important when offerors receive similar ratings for the non-price factors.

M-2. BUSINESS REQUIREMENTS:

M-2.1. Business Approach. The Offeror's technical approach must be complemented with a business and pricing strategy that demonstrates to the Government a reasonable basis for execution of their proposed solution. The degree of detail and methods for demonstrating business capabilities is the discretion of the Offeror but must support the pricing basis of the offer. The Government is not requesting a separate section nor additional write-up. The award decision will be based upon the price for the base year and all option years. In accordance with FAR 52.217-5 “Evaluation of Options,” the Government will evaluate offers for award purposes by adding the total price for all CLINs for the Base Year and all Option Years. Evaluation of options will not obligate the Government to exercise the option(s).

M-2.2. Best Value. The basis for award shall be to the Offeror whose offer, conforming to the solicitation requirements, is determined to provide the “best value” to the Government in terms of technical merit and price. The “best value” may not be the proposal offering the lowest price, or the proposal receiving the highest technical rating.

M-2.3. Technical Evaluation Ratings. The following adjectival ratings/definitions shall be used for the evaluation factors when a combined technical/risk rating methodology is used. The combined technical/risk rating includes consideration of risk in conjunction with the strengths, weaknesses and deficiencies in determining technical ratings. Combined technical/risk evaluations shall utilize the combined technical/risk ratings listed below:

COMBINED TECHNICAL/RISK RATING

Outstanding

Proposal meets requirements and indicates an exceptional approach and understanding of the requirements. Strengths far outweigh any weaknesses. Risk of unsuccessful performance is very low.

Good

Proposal meets requirements and indicates a thorough approach and understanding of the requirements. Proposal contains strengths which outweigh any weaknesses. Risk of unsuccessful performance is low.

The ratings will be assessed based upon the citations provided by the offeror and feedback provided by customer references.

M-2.4. Past Performance Evaluation. The Past Performance evaluation results in an assessment of the offeror’s probability of meeting the solicitation requirements. The past performance evaluation considers each offeror’s demonstrated recent and relevant record of performance in supplying products and services that meet the contract’s requirements. One performance confidence assessment rating is assigned for each offeror after evaluating the offeror’s recent past performance, focusing on performance that is relevant to the contract requirements.

M-2.5. There are two aspects to the past performance evaluation. The first is to evaluate the offeror’s past performance to determine how relevant a recent effort accomplished by the offeror is the effort to be acquired through the source selection. The criteria to establish what is recent and relevant shall be unique to each source selection and shall be stated in the solicitation. In establishing what is relevant for the acquisition, consideration should be given to those aspects of an offeror’s contract history that would give the greatest ability to measure whether the offeror will satisfy the current procurement. Common aspects of relevancy include similarity of service/support, complexity, dollar value, contract type, and degree of subcontracting/teaming.

M-2.6. With respect to relevancy, more relevant past performance will typically be a stronger predictor of future success and have more influence on the past performance confidence assessment that past performance of lesser relevance. The following adjectival ratings/definitions shall be used for the evaluation of Past Performance Relevancy:

PAST PERFORMANCE RELEVANCY RATING

M-2.7. The second aspect of past performance evaluation is to determine how well the contractor performed on the contracts. The past performance evaluation performed in support of a current source selection does not establish, create, or change the existing record and history of the offeror’s past performance on past contracts; rather, the past performance evaluation process gathers information from customers on how well the offeror performed those past contracts. Requirements for considering history of small business utilization are outlined at FAR 15.304(c) (3) (ii) and DFARS 215.305(a) (2).

M-2.8. Sources of Past Performance Information for Evaluation are as follows:

· Past performance information may be provided by the offeror, as solicited.

· Past performance information may be obtained from questionnaires tailored to the circumstances of the acquisition.

· Past performance information shall be obtained from any other sources available to the Government, to include, but not limited to, the Past Performance Information Retrieval System (PPIRS), federal Awardee Performance and Integrity Information System (FAPIIS), electronic Subcontract Reporting System (eSRS), or other databases, interviews with Program Managers, Contracting Officers, and Fee Determining Officials; and the Defense Contract Management Agency.

The evaluation team will review this past performance information and determine the quality and usefulness as it applies to performance confidence assessment.

M-2.9. Performance Confidence Assessment. The following adjectival rating/definitions shall be used for conducting a performance confidence assessment, each offeror shall be assigned one of the ratings in the below table:

PERFORMANCE CONFIDENCE ASSESSMENT

M-2.10. Award. The Government will make an award to the Offeror that represents the “best value” to the Government.

SOW

STATEMENT OF WORK

AUDIOVISUAL MAINTENANCE CONTRACT

MCB QUANTICO, VA

1.0. SCOPE. The scope of this requirement is to provide operational on-site maintenance, repair services, equipment installation, engineering support services and AMX and Crestron programming/control support, to ensure uninterrupted, Closed Circuit Instructional Television System(s) and related audio/video/control systems equipment/components and presentation systems situated at the locations listed below aboard the Marine Corps Base (MCB) Quantico, VA, and organizations with Interservice Support Service Agreement (ISSA), Memorandum Of Agreement (MOA) or Memorandum Of Understanding (MOU). It shall be the contractor’s responsibility to monitor, troubleshoot, repair and replace all consumables. This will also include any and all video production, still photographic, graphic production, training support and computer electronic presentation systems and equipment. A Secret or Top Secret government security clearance may be required in some areas. Units are as follows:

1.1. National Museum of the Marine Corps (NMMC)

1.1.1. Full-time employee required.

1.2. Marine Corps University (MCU) to include:

1.2.1. Command and Staff College (CSC)

1.2.2. Expeditionary Warfare School (EWS)

1.2.3. Marine Corps War College (MCWC)

1.2.4. Staff Non-Commissioned Officers Academy (SNCOA)

1.2.5. MCU Headquarters

1.2.6. Breckinridge Hall Auditorium

1.2.7. Enlisted Professional Military Education (EPME)

1.3. Training Command (TECOM)

1.3.1. Officer Candidates School (OCS)

1.3.2. The Basic School (TBS)

1.3.3. Weapons Training Battalion (WTB)

1.3.4. Daily Hall

1.3.5. TECOM Headquarters Building

1.3.6. TECOM Trailer Annex

1.3.7. Marine Corps Warfighting Laboratory

1.3.8. Battle Staff Training Facility (BSTF)

1.4. Marine Corps Base (MCB)

1.4.1. MCCDC Headquarters Building Davis Building

1.4.2. MCB Headquarters Building Lejeune Hall

1.4.3. G-1 through G-7 facilities

1.4.4. Marathon Facility

1.4.5. Camp Upshur

1.4.6. Combat Visual Information Center (CVIC)

1.4.7. Ellis Hall

1.4.8. Other support requirements designated by COR

1.5. Command and Control Systems School (CCSS)

1.6. Marine Embassy Security Guard Battalion (MESG)

1.7. The Marsh Center (M&RA)

1.8. Marine Corps Information Operations Command (MCIOC)

1.8.1. On-site, full time Contractor required for this unit. Contractor personnel performing this part of the SOW MUST possess adjudicated eligibility for a Top Secret (TS) security clearance with access to Sensitive Compartmented Information (SCI). The Contractor is responsible for providing personnel with expertise in products and services of both a classified and unclassified nature. The contractor will provide replacement labor resources in the event that the contractor’s on-site resource is sick, on leave, or otherwise unavailable for work. Replacement personnel must be available and on-site within two (2) hours of notification of a vacancy or absence by the COR and must possess the necessary security clearances to perform the services required.

1.9. Marine Corps Network Operations Command (MCNOSC)

1.10. Marine Corps Intelligence Activity (MCIA)

1.11. Chemical/Biological Information (CBIRF)

2.0. GOVERNMENT RESPONSIBILITIES

2.1. The government shall monitor and maintain orders for this contract. The Government shall also evaluate all contractors and take any action if necessary.

3.0. CONTRACTOR RESPONSIBILITIES

3.1. MAINTENANCE SERVICES. The Contractor shall provide the test equipment which is capable of trouble-shooting/diagnosing malfunctions of the equipment/systems. The Contractor shall also have on hand the necessary hand tools and maintenance equipment, as required, at no additional charge to the Government. Quantities and types of equipment are subject to change as required to meet the needs of existing or new Marine Corps Base activities and/or tenants to replace obsolete or damaged equipment. The Contractor shall be prepared to upgrade or furnish, at no extra cost to the Government, dedicated test equipment and tools to provide continuing service for the actual equipment systems added to the Government’s inventory during the period of the contract. In the event the engineer/service technician does not perform satisfactorily, the Government will require a replacement. The nominated replacement must be approved by the Contracting Officer Representative (COR) before that replacement can begin work under the terms and conditions of this contract.

3.2. TRANSPORTATION. The transportation of equipment from current locations aboard the Marine Corps Base to a repair facility will be the responsibility of the contractor. The contractor shall provide a vehicle to transport equipment, either needing repair or having been repaired, to and from the repair facility adequate to protect the equipment properly. A facility for the contractor will be provided for on MCB Quantico, VA. Help desk hours are 8:30 A.M. to 4:30 P.M. We are not asking for after hours support we are asking for “on call” after hours support for emergency situations only. Contractor to provide response to audiovisual operational inquiries and requests

3.3. PREVENTIVE MAINTENANCE. The Contractor shall perform preventive maintenance on all equipment at least quarterly, or In Accordance With (IAW) the schedule prescribed in the applicable technical manuals. Quarterly denotes preventive maintenance to be accomplished four times during the contract period, at three (3) month intervals. The Contractor shall ensure that all equipment has been calibrated annually IAW applicable technical manual specifications. Having completed annual calibration, the Contractor will provide a signed statement by the COR or an Alternate COR authorized to obligate the Contractor indicating all annual calibrations have been completed, and attach the statement to an appropriate invoice. Preventive Maintenance (PM) services shall include inspection of equipment for proper operation, minor operational adjustments and cleaning as required. There is no list of test and repair equipment., the contractor must furnish all personnel with the most current diagnostic test equipment and tools to most efficiently perform the AV maintenance testing and repair required.

PM of equipment at each site shall be accomplished IAW quarterly requirements.

3.4. EMERGENCY SERVICES. Emergency on-call services shall be provided, as required, to repair equipment in response to notification of equipment failure. During the normal eight (8) hour workday, such response shall be made within one (1) hour after notification of equipment failure. These services are to be provided within the scope of the on-site resources. The one hour response time is required. 8-12 hour repairs continue upon parts of availability. Any emergency repair notification that will require the performance of services beyond the normal eight (8) hour work day shall begin on the day of notification and be completed no later than four (4) hours into the next work day. The normal eight (8) hour work day is from 0800-1600. Help desk hours are 8:30 A.M. to 4:30 P.M. Contractor to provide response to audiovisual operational inquiries and requests. The Contractor is to have on-site personnel with the capability to repair/replace equipment and assist/augment on-site technical staff.

3.5. REPAIR SEVICE. The Contractor shall provide repair service, as required, to return all equipment to the level of performance indicated as proper in the corresponding technical manual. The Contractor’s repair activities shall include appropriate diagnostic tests to determine malfunctions and perform repairs, as required. Equipment shall either be repaired in place or transported to the Contractor’s repair facility. The Contractor shall have the requirements for repairs validated by the Contracting Officer’s Representative (COR), under the following circumstances: when the equipment cannot be repaired in place, or at the on-site repair facility, and or prior to the purchase of any required parts. In addition, the Contractor shall sign a receipt for the equipment prior to removing the equipment from the Marine Corps Base. The receipt to be signed will be furnished by CVIC Supply Officer. The accountability procedures established by the Government for the control of the equipment moved from any location to the manufacturer’s facility until returned to its designated on-site location shall be strictly enforced.

3.6. COMMUNICATION EQUIPMENT. The Contractor shall provide, at his own expense, adequate communication equipment necessary to enable the Government to communicate with the Contractor whenever required. The communication equipment shall include, at a minimum, a commercial telephone line and remote access capability cellular or beeper for when the Contractor is away from (MCB), Quantico during normal working hours.

3.7. RECORD KEEPING. The Contractor shall be responsible for providing, maintaining and documenting a data base that shall include maintenance and lifecycle records for all equipment and shall include the following:

3.7.1. Equipment Repair Order, NAVMC 10234

3.7.2. Preventive Maintenance Roster, NAVMC 10561A

3.7.3. Preventive Maintenance Roster, Supplemental Sheet

3.7.4. NAVMC 10561

3.7.5. Equipment Repair Log

3.7.6. Limited Technical Inspection

3.7.7. Non-Ready for Issue (RFI) Report

3.7.8. Equipment Historical Folder (EHF)

3.7.9. Equipment historical folders and records shall be maintained on all equipment and documented IAW current Marine Corps Directives.

3.7. 10. These records may be compiled on a computer file. The files must be readily available for review during normal working hours.

3.7.11. Non-Ready for Issue (RFI) Reports shall be provided weekly to the COR.

3.7.12. The service management software system is a contractor required deliverable.

3.8. ENGINEERING SERVICE. Contractor engineering service deliverables shall include the following: the design of distribution, transmission and reception subsystems, installation specifications, acceptance inspections and operations of ITV/CCTV and presentation systems/equipment. This effort shall also include design modifications and/or expansion of existing and new ITV/CCTV and presentation systems/equipment systems as well as solving problems associated with the existing ITV/CCTV and presentation systems/equipment, and any expansions or modifications in which cost is to be charged to the Government. The Contractor shall provide the materials and supplies necessary to perform installation, modification and/or other engineering/design/training services for the design of AV systems on a case-by-case/as needed basis. When installation/modification is to be performed by contractor, materials and supplies will come from either the ODC CLIN or will be provided by the government. The contractor will provide any AV engineering/design services for assistance in modification or expansions of any existing AV systems in classrooms, conference rooms, auditoriums or any other area requiring AV engineering. This should be included in the labor requirement that the contractor will provide AV engineering and design services as needed.

The Contractor shall provide assistance in training either in person, or by training manuals/DVD’s, Government personnel in the operation of new ITV and computer electronic presentation equipment that may be acquired by the Government during the term of this contract. This training service shall be furnished, on request, by the Contracting Officer’s Representative. The Contractor will provide all copyright protectable deliverables including, but not limited to, designs, drawings, and training items and materials, in accordance with DFARS Clause 252.227-7020 “Rights in Special Works”.The following Performance Requirements Summary provides standards for performance of work anticipated under this contract:

Provide updated information assurance and certification documentation required by any system architecture change.

100% Within 30 days of any software architecture change 100% inspection of all deliverables 100% inspection of all changes

Adequate and trained personnel to develop, configure, test and deploy all system components.

100% inspection

Adequate and trained personnel to maintain the systems and provide system upgrades and programming.

Provide help desk operations between the hours of 7:00 am and 9:00 pm EST.

Provide contingency planning for the audiovisual maintenance contract

Provide auCORated call tracking capability for all help desk calls.

Perform software/hardware error report resolution IAW the service level agreements outlined in the Presentation/Production Tier Help Desk Operations.

System availability is > 99% 100%

100%

Adequate plan based on industry standards.

100%

Meets resolution time > 95% Monthly Status Report 100% inspection

Performance metrics reporting

Contingency Plan

Random

Monthly Help Desk Report and random sampling

Track software/hardware change requests and provide monthly report.

Provide fully operational software/hardware customer organization based on COR and CCB priorities.

Design of distribution, transmission and reception subsystems, installation specifications.

Include design modifications and/or expansion of existing and new ITV/CCTV and presentation systems/equipment systems.

100% 100%

All known software/hardware defects from testing are mitigated prior to release.

Random Software/Hardware Change Request Report and random sampling

100% inspection and customer satisfaction measured via help desk reports

3.9. CONTRACTOR RESPONSIBILITIES WHILE ON A GOVERNMENT INSTALLATION. The Contractor shall provide each employee with and identification badge that identifies by photograph the individual as an employee of the Contractor. These badges will be presented for examination upon request from the Contracting Officer, COR, QA Personnel, Military Police, and any other Government official with a need to see the badge. The Contractor and his employees shall be subject to all traffic, security and registration regulations for personnel and vehicles. Copies of current regulations may be obtained from the Contracting Officer. Contractor employees must be clearly identifiable while on Government property by wearing appropriate Contractor furnished badges. Contractor employees are required to clearly identify themselves and the company they work for whenever making contact with Government personnel by telephone or other electronic means. Each contractor employee shall be required to obtain a government furnished Common Access Card (CAC).

3.9.1. In the event that equipment is under manufacturer’s warranty the contractor will perform all repairs using manufacturer supplied or purchased parts.

3.10. CONTRACTOR REQUIRMENTS FOR SUPPORT SERVICES/REPAIR PARTS PROVISIONING.

3.10.1 Inventories shall be maintained for common equipment failures, for parts requiring long lead times to acquire, and critical spare parts. all parts purchased are those items purchased under the ODC CLIN and are managed by the contractor but are to remain as government property.

3.10.2 The Contractor shall establish and maintain inventory of repair parts for routine repair of the equipment. Inventory sheet to be provided to CDR on a monthly basis, to insure proper inventory.

3.10.3. The provision of spare parts include consumables/expendables (e.g., tape, solider, connectors, cable, mounts, splitters, etc.) required for maintenance repair, installations, modifications, and or/other engineering services. Any parts purchased by the contractor will remain property of the government.

3.10.4. Inventories shall be maintained for common equipment failures, for parts requiring long lead times to acquire, and critical spare parts.

3.10.5. The Contractor shall obtain parts not on hand or available from his normal supply source in the most expeditious manner.

3.10.6. Disposition of contractors stocks. Any and all inventory shall be returned to the government.

4.0. QUALITY ASSURANCE/CONTRACTING OFFICER’S REPRESENTATIVE RESPONSIBILITIES.

4.1. The Contractor Officer’s Representative shall provide technical assistance and instructions to the Contractor pertaining to proper documentation and maintenance records and conduct semi- annual and spot inspections quarterly of maintenance records, engineering services and repairs to ensure compliance with Marine Corps Base directives and quality/standards of workmanship. The Contractor shall provide the Contracting Officer’s Representative with technical documentation on any engineering service performed. This documentation shall include the description of work and schematic drawing of the installation of system. The Contracting Officer’s Representative will act as the primary point of contact for the Contractor and will prioritize all work assignments requiring Contractor service and shall provide items of equipment for installation, provide the Contracting Officer’s Representative a work plan for the following week and a list of work accomplished for the previous week. Interface between Government personnel and on-site technical between technical engineering support personnel shall be coordinated with or through the Contracting Officer’s Representative.

5.0. REQUIRED INSURANCE.

5.1. The following types of insurance are required (IAW) FAR Clause 52.228-5, and shall be maintained in the minimum amounts shown:

5.2. Workmen’s Compensation and Employers Liability Insurance as required by law except that if this contract is to be performed in a State that does not require or permit private insurance, then companies with the statutory or administrative requirements in any such State will be satisfactory. The required Workmen’s Compensation insurance shall extend to cover employer’s liability for accidental bodily injury or death and for occupational disease with a minimum liability of $100,000.00.

5.3. General Liability Insurance. Bodily injury liability insurance, in the minimum limits of $500,000.00 per occurrence shall be required on the comprehensive for of policy.

5.4. Automobile Liability Insurance. This insurance shall be required on the comprehensive for of policy and shall provide bodily injury liability and property damage liability covering the operation of all automobiles used in connection with the performance of the contract. At least the minimum limits of $200,000.00 per person and $500,000.00 per occurrence for bodily injury and $20,000.00 per occurrence for property damage shall be required. Upon contract award, the contractor shall furnish to the Contracting Officer a certificate or written statement of insurance. The written statement of insurance must contain the following information: policy number, policy holder, carrier, amount of coverage, dates of effectiveness (i.e., performance period), and contract number. The contract number shall be citied on the certificate of insurance.

6.0. SECURITY. Contractor personnel performing paragraphs 1.8 and 1.10 in this SOW MUST possess adjudicated eligibility for a Top Secret (TS) security clearance with access to Sensitive Compartmented Information (SCI).

(End of Summary of Changes)