Amend 2 M0026320Q0026-0002.docx

M0026320Q0026

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 09-Jul-2020 11:00 AM to 13-Jul-2020 11:00 AM.

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

STATEMENT OF WORK

Statement of Work (SOW) MCRD PI/ G6/ Telecommunications Department Nortel/ Meridian Switch Extended Service Plan MCRD Parris Island, SC

1.0 INTRODUCTION- The Telecommunications Department, Computer Information Services Department (CISD) G6, Marine Corps Recruit Depot Parris Island (MCRD PI) is looking to purchase an Extended Service Plan (ESP) in support of the four Nortel/Meridian Telecommunication switches aboard MCRD PI. MCRD PI currently has a contract in place to support four (4), Nortel/Meridian switches located within buildings 1050, 670, 700, and 864, along with two (2) remotes, located in buildings 699 and 455. This contract, M00263-18-P0076, expires 28 August 2020. All maintenance conducted on the switches is provided locally by Telephone Department personnel within the G6. Do to fast pace growth in the telecommunications market and technologies the personnel providing local maintenance actions are not trained or equipped to deal with all technical issues that may arise. The ESP must provide remote maintenance and restoration services as well as access to equipment, upgrades, and software. The ESP will be a base year contract with four (4) option years. MCRD PI will initially purchase the base year ESP for the period of 29 August 2020 to 28 August 2021. The option years will be renewed as necessary. Due to future plans by Base Telecommunications Infrastructure (BTI), a program under C4 along with MCI East G6 to provide funding for an enterprise wide Telephone Switch Upgrade, an ESP solution is projected that will cover the costs for all Base/Post/stations.

1.1 MCRD PI/ G-6 Mission- The focus of the G6 is to "plan, facilitate, and coordinate" Command and Control (C2) information for personnel assigned to MCRD Parris Island and all tenant organizations. Foremost consideration should be the impact upon communication services required to support Recruit Training aboard the Depot. By providing sustained C2 through redundant voice and data capability, our Department's mission will maintain its outstanding level of operational excellence in our current support role in building a better Marine Corps. The G-6 will provide reliable and sustainable information services in a timely and expedient manner that is committed to meeting the needs of all Staff supporting the Commanding General, RTR, and ERR by equipping and supporting each command with quality resources in technology.

1.2 Overview- The effort set forth in this SOW will provide the MCRD PI/ G6/ Telecommunications Department with an ESP for the four (4) telephone switches and two (2) switch remotes currently in use aboard MCRD PI. This ESP will provide the telecommunications department with priority maintenance and restoration services as needed for the in the period of performance. The ESP contract SHALL be coordinated and managed by the G6, Telecommunications Department, MCRD, Parris Island, SC.

1.3 General Requirements- The work shall be prosecuted in such a manner as to cause the least interference with the normal functions of the Government activity. The Contractor SHALL provide a manufacturer trained, technical expert, with a minimum of seven years’ experience in Nortel- Meridian switching platform to act as a lead and to serve as the subject matter expert on this contract.

2.0 OBJECTIVES– G6, Telecommunications Department, MCRD, Parris Island, SC. plans to purchase an ESP that will provide the services listed throughout this Statement of Work (SOW). The ESP will be written to provide a base year and four (4) optional services years. The ESP base year will be implemented NLT 29 August 2020. The option years will be renewed annually covering the corresponding twelve (12) month period as required by MCRD PI/ G6/ Base Telephone Department.

3.0 BACKGROUND– Four Nortel/ Meridian Telecommunication Switches and two Telephone Switch remotes are currently in use aboard MCRD PI. . All maintenance and restoration services are currently provided by the MCRD PI, G6 telephone department staff. The continuation of an ESP will allow G6, Telecommunications Department, MCRD, Parris Island, SC access to critical equipment, software, patches, upgrades, or licenses provided by Avaya.

3.1 Existing Equipment

Nortel/ Meridian CS1000 Opt 81 Rel. 4.5 DSN CORE switch & Call Pilot System – CS1000 with line count of 2,592 ports Voicemail – Call Pilot with port count of 20 Digital Licenses – Available 159 Used 905 Analog Licenses – Available 742 Used 786

Nortel/ Meridian Opt 61C Rel. 4.5 DSN MAINTENANCE switch System – Opt 61C with line count of 824 ports Digital Licenses – Available 237 Used 291 Analog Licenses – Available 145 Used 151

Nortel/ Meridian Opt 61C Rel. 4.5 DSN MEDICAL switch System – Opt 61C with line count of 1008 ports Digital Licenses – Available 24 Used 656 Analog Licenses – Available 58 Used 270

Nortel/ Meridian CS1000E Rel. 5.0 DSN WEAPONS switch System – CS1000E with line count of 376 ports Digital Licenses – Available 97 Used 95 Analog Licenses – Available 77 Used 107

* NOTE* The two remote switches are located at B-699 and B-455. These remotes are extended from the Central Office CS1000 Opt 81

4.0 SCOPE – The effort set forth in this Statement of Work (SOW) will provide the Telephone Department, G6 MCRD PI with an extended service plan service contract for the four Nortel/ Meridian telecommunication switches and two remotes aboard the Depot. This ESP will provide the MCRD PI, G6, Telephone Department with priority maintenance and restoration services as needed for the periods covered by the ESP contract.

5.0 SITE VISIT- If required, a site visit will be held at a specified date/time to view the existing Telephone Systems. Request for system information and data can be made to Thomas Detwiler (Depot Telecommunications Officer-in-Charge) at thomas.c.detwiler@usmc.mil or (843) 228-3811. Attendance to the site visit is not mandatory, but is suggested. The site visit will offer the opportunity to entertain questions from the technical personnel who maintain and operate the telecommunication switches aboard MCRD PI. Contractors who choose not to attend will still have their quotes equally considered.

6.0 PERFORMANCE REQUIREMENTS – The Contractor SHALL provide all of the necessary labor, materials, test equipment, tools and safety devices to perform the tasks listed in this SOW in accordance to all applicable standards. As part of the Performance requirements in this SOW, the following will also be required as applicable:

(a.) Project Management, Scheduling (b.) Permits, Licenses, Inspection scheduling and Fees.

(c.) All Cable routing activities (d.) Periodic field observation reports (e.) Inspections and testing (f.) Final acceptance and work closeout (g.) Warranty for hardware and systems as provided (h.) Safety (i.) Types and locations of hazardous materials (j.) Deliverables (As-build drawings, network diagrams, test reports, schedules, project support agreements, etc.)

(k.) Integrated Product Team (IPT) weekly conference call updates (l.) Coordination with other Contractors on work site

6.0.1 Maintenance and Support- The Contractor SHALL provide MCRD PI, G6, Base Telephone Department with a contact number to place trouble tickets under the Support and Maintenance Agreement.

6.1 ESP Requirements- The Extended Service Plan with remote maintenance and restorations services will provide access to critical equipment and upgrades with the company providing the ESP. The ESP will be a base year contract with four option years to follow.

6.1.1- The ESP will provide 24x7x365 remote TAS/ETAS support to include the following:

- Unlimited remote maintenance and diagnostics (as approved by MCRD PI, G6)

- Remote testing and diagnostic fault isolation

- Patch Administration deemed critical by OEM

- Priority restoration services for emergencies. Emergency is defined as a critical system service outage which significantly impacts the daily operations aboard MCRD PI.

- Final determination of emergency status rests with the customer.

- The ESP provider will recommend corrective actions required to restore stable operations as needed.

6.1.2- Repair and Replacement (R&R) of CS1000/M1 hardware. Turnaround time for R&R service will not exceed 20 business days. During emergency situations, necessary replacements must be shipped within 24 hours. ESP coverage will include all CS1000/M1 equipment and Option 11 equipment, rectifiers, voice mail components, attendant consoles, and digital business telephone instruments identified in the polling reports/site survey.

6.1.2.1- Repair and Replacement (R&R) of CS1000/M1 hardware, to include the following;

1. Core Processor Card 7. Disk Drives

2. CMDU 8. Tape Drives

3. Network Card

4. Controller Card

5. Power Supply Unit

6. Ringing Generator

6.2- On-Site Preventative Maintenance/ Technical Training- The Contractor SHALL provide sixteen (16), hours of on-site Preventative Maintenance/ Technical Training during the life of the existing Contract. The training will be scheduled at mutually agreed upon dates.

7.0 DELIVERY

7.1 Reporting and Approval of Timeline- Contractor shall provide time line and work schedule to the MCRD PI, G6 Telecommunications Department for approval of all work to be performed under this SOW.

8.0 GOVERNMENT FURNISHED PROPERY (GFP) –All equipment and tools SHALL be provided by the Contractor.

9.0 SECURITY CONSIDERATIONS –Classified Work SHALL not be performed under this SOW. A complete list of Contract personnel that will perform work under this SOW SHALL be provided to the MCRD PI, G6 Telecommunications Department for routing to appropriate Government entities.

10.0 TRAVEL – The Contractor will provide their own vehicles and equipment for travel on and off of MCRD Parris Island.

11.0 SPECIAL MATERIAL REQUIREMENTS AND CONDISERATIONS- N/A

12.0 OTHER REQUIREMENTS AND CONSIDERATIONS

12.1 Government and personal articles in workspace areas- Removal of personal and command items, such as plaques, pictures, tool, equipment etc., from walls and desks is imperative to their safeguarding, and SHALL be the responsibility of the Government. While taking reasonable precautions against damage to these items, the Contractor SHALL NOT be responsible for damage to any items, personal or government, not removed from work areas.

12.2 The government is responsible to specify a work and staging area at the location that is convenient to the installation area. This area SHALL be used for the staging of tools and equipment.

12.3 The Contractor SHALL observe all OSHA and MCRD Parris Island workplace safety regulations.

12.4 The Contractor SHALL conduct daily clean-ups of installation and work areas.

12.5 The Contractor SHALL provide specific timeline for project completion.

13.0 GOVERNMENT POINTS OF CONTACT

13.1 Procuring Contracting Officer

Mr. Rodney Small Depot Acquisition Supervisor Regional Contracting Office Building 159 Corregidor MCRD Parris Island, SC 29905

DSN: 312-335-2151

Comm: 843-228-2151 rodney.c.small@usmc.mil

13.2 MCRD PI/G6/Telecommunications OIC/ COR

Mr. Thomas Detwiler Telecommunications Officer-in-Charge

MCRD PI/G6

Blvd de France, Building 1050 Parris Island, SC 29905

DSN: 312-335-3811

Comm: 843-228-3811 thomas.c.detwiler@usmc.mil

14.0 DELIVERABLES- All applicable deliverables are listed under 6.0 Performance Requirements.

15.0 QUALITY ASSURANCE- The Contractor SHALL ensure that quality service is maintained throughout the execution of the SOW and all methods for improving the overall quality of the product and installation is employed. Visually inspecting the installation and final acceptance of the system shall be conducted by the MCRD PI/G6 Telecommunications Office/ COR. The MCRD PI/G6 Telecommunications Office / COR SHALL be notified prior to the start of any work.

16.0 OPERATING CONSTRAINTS – No special operating constraints are expected on this project.

17.0 PLACE OF PERFORMANCE- Marine Corps Recruit Depot, Parris Island, SC

18.0 PERIOD OF PERFORMANCE – The contract will be comprised of one (1), Base year (28 August 2020- 27 August 2021), and four (4), Option years that will be renewed annually covering the same twelve (12) month period as required by MCRD PI/G6/ Base Telephone.

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

The following have been modified:

ATTACHMENT 1 Q&A

If so, who is the incumbent contractor?

Morgan, Birge’ and Associates, Inc

Equipment is legacy Nortel (circa 1990). Avaya sold to # does not exist or cannot be found.

· Is there is an existing and active service maintenance contract

· If so, what is the expiration date?

· If the service maintenance contract has been expired, how long ago was that? Please note that a longer gap impacts the price to obtain a new service maintenance contract from Avaya Not Needed.

· Who are the students to be trained (job/role or educational background)

· What type of training topics is sought for?

· How often this training will be provided (one time? or each year?)

Switch Maintenance Technicians would Be the recipient of the OJT.

1- Civilian- extensive Telecom Training OSP/ISP and Avaya CM6 2- Marines- Training background varies With individual assigned at the time.

16 hours PM and training per Contract

How often do you require an Audit scan of the CS1000 and its associated telecom equipment?

We usually perform remote monthly scan and a quarterly report is provided to COR for a summarized non-technical narrative and includes the status and condition of the switches (patches, release level, etc.). The 3 months period of audit scan on the switches is submitted at end of each quarter.

Quarterly Report to COR

Is travel expense billable?

It is possible for our certified technicians from out of state to conduct on site visit if needed?

Travel expense for training should be Included in quote.

Central Office B-1050

System Serial Number 4340

Medical B-670

System Serial Number J01960

Maintenance B-864

System Serial Number J01426

Weapons B-700

System Serial Number 318820072

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