Lodging Performance Work Statement - dated 17 Nov 21.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

LODGING SERVICES BPA

17 November 2021

1.0 General.

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to perform Lodging Services, as defined in this PWS. The contractor shall also maintain conformance with AFI 34-135 – Air Force Lodging program, and 193SOWI 34-135 – Lodging Program (local guidance).

1.2 Background: The PAANG has a primary requirement for commercial lodging and associated support services to house PAANG personnel on Inactive Duty for Training (IDT) status. IDT status may fall on any day of the month for select individuals, but generally the requirement for lodging exists over the course of one (1) weekend per month. Required nights of lodging for eligible personnel may occasionally increase or decrease significantly, depending on mission requirements. As previously identified, requirements may exist for lodging military members on IDT status outside of the primary RSD weekends throughout the course of any given month, at any of the three locations.

1.4 Period of Performance (PoP): The Period of Performance shall be 5 years or when the total dollar limitation/ceiling has been reached, whichever is sooner.

1.5 Place of Performance: Lodging shall be provided at the following locations: Ft.

Indiantown Gap; Middletown; and State College.

1.5.1 Typical usage is broken down as follows:

a) Ft. Indiantown Gap – 75 rooms per month;

b) Middletown – 200 rooms per month; and

c) State College – 100 rooms per month.

1.6 Contractor Point of Contact (POC): The contactor shall designate a POC who shall ensure performance under this agreement. The name of this person, and an alternate who shall act for the contractor when the POC is absent, shall be designated in writing to the KO. The POC or alternate shall have full authority to act for the contractor on all matters relating to daily operation of any calls. The POC shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The POC shall ensure that contractor employees do not perform any services outside the scope of the agreement without an official modification issued by the KO, or without a BPA call issued by an authorized caller or the KO. The POC shall ensure contractor employees understand that services performed outside the scope of the agreement or without a BPA call are performed wholly at the expense of the contractor.

2.0 Requirement.

2.1 Upon request from the Government, the Contractor shall furnish clean and smoke free double and single occupancy hotel/motel rooms at the predetermined price established by the price list most recently approved by the Government at the time the request is made. Rooms shall comply with all Municipal, State and Federal environmental, health and safety standards.

2.1.1 The contractor shall maintain an updated price list with no less than three hotels per location at all times. More than three hotels are allowed, but three is the absolute minimum. In the event a hotel is no longer available for inclusion in this requirement, the contractor shall replace the hotel within 30 days of their exclusion.

2.2 The hotels shall be from an approved list. Inspected, at a minimum, annually by the hotel inspection team from the 193d SOW. The inspection team may consist of Force Support Services (FSS), Public Health, Fire Department and Security Forces. At a minimum, FSS shall be present for the inspection.

2.3 Additional Charges:

2.3.1 Any charges incurred by the member outside the room charge shall be payable by the member at the time of check-out. The Government is not responsible for any extra charges. This includes but is not limited to long distance calls, room service, etc. As part of the check-in procedures, the Front Desk shall provide in depth information on services available that are not included in the room rate to all 193d SOW personnel.

2.3.2 Desk clerks shall be able to explain to customers miscellaneous charges not covered by this statement of work.

2.3.3 All facilities, services, and courtesies customarily extended to occupants without charge (i.e. concierge, shuttle, pools, lounges, parking areas, etc) shall also be available without additional charge to the Government under this BPA.

2.4 Reservations:

2.4.1 Reservation requests shall be made available to the booking agent through the Automated Lodging Reservation Lodging System (ALRS).

2.4.1.1 Contractor shall be provided access to the ALRS for the purpose of receiving reservation requests, notifying members of reservations from hotels and receiving cancellation requests.

2.4.2 In the event ALRS is non-functional or use is for any reason not feasable, the 193d Services Flight shall submit any requests received as soon as possible to the contractor via email, text message or phone call.

2.4.3 The contractor shall generate hotel reservations for the requesting members then send the hotels and confirmation numbers to the 193d Services Flight. The Services flight shall use the data to create a BPA call. Upon completion of the BPA Call, the contractor shall send out the Hotel placements through the ALRS data base.

2.4.4.1 The BPA call must be in place prior to the execution of any hotel reservations.

2.5 Double occupancy shall be used to the greatest extent possible using the following guidelines:

2.5.1 Male members are roomed with male members, female members are roomed with female members. Gender is identified according to MILPERS. The information shall be provided as requested by the contractor. Mixed gender is only authorized for married couples.

2.5.2 Members are roomed as double occupancy according to rank as follows:

a) E-1 through E-4;

b) E-5 through E-6;

c) E-7 through E-8; and

d) O-1 through O-4.

2.5.3 The following member categories are authorized single occupancy:

a) All E-9’s:

b) O-5 and above;

c) Members on a G-series order;

d) Chaplains;

e) First Sergeants; and

f) Flight crew on crew rest.

2.6 Hotels shall provide check-in/Check-out services 24 hours a day, 7 days a week.

The contractor shall provide a roster to the hotels for use identifying 193d SOW members. 193d SOW members shall provide photo identification to the fornt desk. The front desk shall verify against the provided roster.

2.7 The contractor shall, at the request of the Government, investigate any complaints that arise from customer experiences and provide a response within 1 business day.

2.8 Custodial/Housekeeping:

2.8.1 The contractor shall maintain a clean and healthy environment. All custodial/sanitation services shall be in accordance with commercial standards.

2.8.2 Linen Service shall be provided in accordance with industry standards.

2.8.3 General daily housekeeping, to include making beds, replacing towels, emptying trash receptacles, cleaning floors and sanitizing bathrooms shall be completed in accordance with these standards unless the do not disturb sign is posted on the exterior of the room door. Upon check-in, all members rooms should have received these housekeeping services prior to the time of check-in.

3.0 Accommodations.

3.1 Each room shall contain living and sleeping areas in accordance with industry standards. Beds, linens and additional equipment provided by the hotel/motel shall also be in compliance with industry standards. Double rooms shall occupy no less than two people and both occupants shall share a bathroom. Roll-away beds and pullout sofas shall not be considered for double occupancy rooms.

3.2 Rooms shall include all standard accomodations found within the commercial market place for “Midscale” hotel/motel services. Midscale hotels typically include but are not limited to internet access, a refrigerator, a microwave, a television with cable/satellite access, iron and ironing board and an alarm clock.

3.3 Living quarters shall be provided with heating and air conditioning, dependent upon the season; necessary to maintain the comfort of the guests.

Each room shall allow occupant control of room temperature..

3.4 Each room shall have a telephone in good working order. The telephone shall have free local access.

3.5 All rooms shall have “do not disturb” signs available for the occupant to display on the door. Property employees shall not enter a room with a sign displayed regardless of whether or not the member is present.

3.6 Property shall have functional wake-up call service available for guests use.

3.7 Bathrooms in the guest rooms shall be clean, sanitized, and fully maintained.

Bathrooms shall contain a shower and/or tub combination containing a shower door or curtain, a wash basin, a properly functioning toilet and a mirror.

Bathrooms shall have adequate lighting and grounded electrical outlets no lower than counter height near the wash basin or vanity.

4.0 Security.

4.1 Contractor shall ensure the hotel is in a safe and crime free environment.

4.2 Hotel rooms shall be equipped with an interior lock, deadbolt or double lock and an entrance peephole. If the guest room has a sliding door or French doors, they shall be equipped with an effective locking dvice. Access shall be limited to occupants, cleaning staff and management in the case of an emergency.

4.3 No ground floor exterior doors to any room housing PAANG personnel are permitted.

4.4 All doors for main building entrances shall have controlled and secured access.

4.5 Each parking lot shall be equipped with adequate lighting for the safety of the members and their belongings.

4.6 The 193d SOW/SOSFS reserves the right to disqualify properties that do not meet their security requirements. Security requirements are based upon historical police reports and criminal activity in the local area to the proprerty.

Properties shall be in low crime areas, free of drugs and prostitution.

4.7 Hotels must provide a means of storing and safeguarding, in a safe or a vault; small high-value personal property of the occupants at no additional cost.

Receipts for stored items must be furnished to the guest.