LaSaiTechnologiesBid.pdf

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 1

EXHIBIT A-1 – BIDDER’S CERTIFICATION

Competitive Solicitation: No. 01620 – Business Consulting Services

Bidder: LaSai Technologies LLC (DBA Digitech Labs) Type/print full legal name of Bidder

Bidder’s Address: 4170, 148th Ave NE Redmond, Suite J, WA-98052, USA Type/print Bidder’s Address

Bidder Organization Type:

Check appropriate box

Corporation: Domestic Foreign

Limited Liability Company (LLC): Domestic Foreign

Partnership: Domestic Foreign

Sole Proprietorship:

State of Formation: Washington Type/print the state where the corporation, LLC, or partnership is formed – e.g., ‘Washington’ if domestic and the name of the state if ‘Foreign’ (i.e., not Washington)

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief, that the following are true, complete, correct, and made in good faith:

1. UNDERSTANDING. Bidder certifies that Bidder has read, thoroughly examined, and fully understands all of the provisions in the Competitive Solicitation (including all exhibits) and the terms and conditions of the Master Contract and any amendments or clarifications to the Competitive Solicitation, and agrees to abide by the same.

2. ACCURACY. Bidder certifies that Bidder has carefully prepared and reviewed its bid and fully supports the accuracy of the same. Bidder further understands and acknowledges that Enterprise Services shall not be responsible for any errors or omission on the part of Bidder in preparing its bid. Bidder certifies that the facts declared here are true and accurate. Bidder further understands and acknowledges that the continuing compliance with these statements and all requirements of the Competitive Solicitation are conditions precedent to the award or continuation of the resulting Master Contract.

3. NO COLLUSION OR ANTI-COMPETITIVE PRACTICES. Bidder certifies that Bidder has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken any action in restraint of free competitive bidding in connection with this Competitive Solicitation.

Bidder certifies that Bidder’s bid prices have been arrived at independently, without engaging in collusion, bid rigging, or any other illegal activity, and without for the purpose of restricting competition any consultation, communication, or agreement with any other bidder or competitor

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 2

relating to (a) those prices, (b) the intention to submit a bid, or (c) the methods or factors used to calculate the prices offered. Bidder certifies that Bidder has not been and will not knowingly disclose its bid prices, directly or indirectly, to any other bidder or competitor before award of a Master Contract, unless otherwise required by law. Bidder certifies that Bidder has made no attempt and shall not make any attempt to induce any other person or firm to submit or not to submit a bid for the purpose of restricting competition. Bidder, however, freely may join with other persons or organizations for the purpose of presenting a bid.

4. FIRM OFFER. Bidder certifies that its bid, attached hereto, is a firm offer which cannot be withdrawn for a period of ninety (90) days from and after the bid due date specified in the Competitive Solicitation. Enterprise Services may accept such bid, with or without further negotiation, at any time within such period. In the event of a protest, Bidder’s bid shall remain valid for such period or until the protest and any related court action is resolved, whichever is later.

5. CONFLICT OF INTEREST. Bidder certifies that, in preparing this bid, Bidder has not been assisted by any current or former employee of the State of Washington whose duties relate (or did relate) to this Competitive Solicitation, or prospective Master Contract, and who was assisting in other than his or her official, public capacity. Neither does such a person nor any member of his or her immediate family have any financial interest in the outcome of this bid.

6. NO REIMBURSEMENT. Bidder certifies that Bidder understands that the State of Washington will not reimburse Bidder for any costs incurred in the preparation of this bid. All bids become the property of the State of Washington, and Bidder claims no proprietary right to the ideas, writings, items, or samples unless so stated in the bid.

7. PERFORMANCE. Bidder certifies that Bidder understands that its submittal of a bid and execution of this Bidder’s Certification certifies bidder’s willingness to comply with the Master Contract, if awarded such. By submitting this bid, Bidder hereby offers to furnish the goods and/or services solicited pursuant to this Competitive Solicitation in compliance with all terms, conditions, and performance requirements contained in this Competitive Solicitation and the resulting Master Contract or, if applicable, as detailed on a Contract Issues List, if permitted, in this Competitive Solicitation.

8. INSURANCE. Bidder certifies as follows (must check one):

BIDDER HAS REQUIRED INSURANCE. Bidder has attached a current, valid Certificate of

Insurance with each and all of the required insurance coverages as specified in the Master Contract (note: Bidder must attach the Insurance Certificate).

OR

BIDDER WILL OBTAIN REQUIRED INSURANCE. Bidder does not have a current, valid

Certificate of Insurance with each and all of the required insurance coverages as specified in the Master Contract but, if designated as the Apparent Successful Bidder, Bidder will provide such a Certificate of Insurance, without exception of any kind, to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER DOES NOT HAVE REQUIRED INSURANCE. As detailed on the attached explanation

(Bidder to provide), Bidder does not have a current, valid Certificate of Insurance with each and all of the required insurance coverages as specified in the Master

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 3

Contract and, if designated as the Apparent Successful Bidder would not be able to provide such a Certificate of Insurance to Enterprise Services within twenty-four (24) hours of such designation.

9. DEBARMENT. Bidder certifies as follows (must check one):

NO DEBARMENT. Bidder and/or its principals are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with any federal, state, or local governmental entity.

OR

DEBARRED. As detailed on the attached explanation (Bidder to provide), Bidder and/or its principals presently are debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with a federal, state, or local governmental entity.

10. CRIMINAL OFFENSE. Bidder certifies as follows (must check one):

NO CRIMINAL OFFENSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract;

violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property. Bidder further certifies that it is not presently indicted or otherwise criminally or civilly charged by a governmental entity with commission of any of the offenses enumerated in this paragraph.

OR

CRIMINAL OFFENSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.

11. WAGE THEFT PREVENTION. Bidder certifies as follows (must check one):

NO WAGE VIOLATIONS. Bidder has NOT been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, any provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

OR

VIOLATIONS OF WAGE LAWS. Bidder has been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, a provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 4

12. PAY EQUALITY. Bidder certifies as follows (must check one):

PAY EQUALITY FOR SIMILARLY EMPLOYED WORKERS. Bidder’s similarly employed individuals are compensated as equals. For purposes of this provision, employees are similarly employed if the individuals work for the same employer, the performance of the job requires comparable skill, effort, and responsibility, and the jobs are performed under similar working conditions. Job titles alone are not determinative of whether employees are similarly employed. Bidder may allow differentials in compensation for its workers based in good faith on any of the following: a seniority system; a merit system; a system that measures earnings by quantity or quality of production;

a bona fide job-related factor or factors; or a bona fide regional difference in compensation levels. A bona fide job-related factor or factors may include, but not be limited to, education, training, or experience that is: consistent with business necessity; not based on or derived from a gender-based differential; and accounts for the entire differential. A bona fide regional difference in compensation level must be consistent with business necessity; not based on or derived from a gender-based differential; and account for the entire differential.

OR

NO PAY EQUALITY FOR SIMILARLY EMPLOYED WORKERS. Bidder’s similarly employed individuals are NOT compensated as equals.

13. WORKERS’ RIGHTS (EXECUTIVE ORDER 18-03). Bidder certifies as follows (must check one):

NO MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS

FOR EMPLOYEES. Bidder does NOT require its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

OR

MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS FOR

EMPLOYEES. Bidder requires its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

14. TERMINATION FOR DEFAULT OR CAUSE. Bidder certifies as follows (must check one):

NO TERMINATION FOR DEFAULT OR CAUSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

OR

TERMINATION FOR DEFAULT OR CAUSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

15. TAXES. Bidder certifies as follows (must check one):

TAXES PAID. Except as validly contested, Bidder is not delinquent and has paid or has arranged for payment of all taxes due to the State of Washington and has filed all required returns and reports as applicable.

OR

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 5

DELINQUENT TAXES. As detailed on the attached explanation (Bidder to provide), Bidder has not paid or arranged for payment of all taxes due to the State of Washington and/or has not timely filed all required returns and reports as applicable.

16. LAWFUL REGISTRATION. Bidder, if conducting business other than as a sole proprietorship (e.g., Bidder is a corporation, limited liability company, partnership) certifies as follows (must check one):

CURRENT LAWFUL REGISTRATION. Bidder is in good standing in the State of Washington and the jurisdiction where Bidder is organized, including having timely filed all required annual reports.

OR

DELINQUENT REGISTRATION. As detailed on the attached explanation (Bidder to provide), Bidder currently is not in good standing in the State of Washington and/or the jurisdiction where Bidder is organized.

17. SUBCONTRACTORS. Bidder certifies as follows (must check one):

NO SUBCONTRACTORS. If awarded a Master Contract, Bidder will not utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation.

OR

SUBCONTRACTORS. As detailed on the attached explanation (Bidder to provide), If awarded a Master Contract, Bidder will utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation. In such event, Bidder certifies that, as to the State, Bidder shall retain responsibility for its subcontractors, including, without limitation, liability for any subcontractor’s acts or omissions.

Note: Bidder must provide the precise legal name (including state of organization), business address, and federal tax identification number (TIN) for each subcontractor.

Note: If the TIN is a SSN, provide only the last four (4) digits.

18. WASHINGTON SMALL BUSINESS. Bidder certifies as follows (must check one):

WASHINGTON SMALL BUSINESS. Bidder is a Washington Small Business as defined in

RCW 39.26.010. To qualify as a Washington Small Business, bidder must meet the following three (3) requirements:

1. Bidder’s principal office/place of business must be located in and identified as being in the State of Washington. A principal office or principal place of business is a firm’s headquarters where business decisions are made and the location for the firm’s books and records as well as the firm’s senior management personnel.

2. Bidder must be owned and operated independently from all other businesses and have either: (a) fifty (50) or fewer employees; or (b) gross revenue of less than seven million dollars ($7,000,000) annually as reported on its federal income tax return or its return filed with the Washington State Department of Revenue over the previous three consecutive years).

3. Bidder must have certified its small business status in WEBS.

OR

NOT WASHINGTON SMALL BUSINESS. Bidder is not a Washington Small Business as defined http://www.des.wa.gov/services/ContractingPurchasing/Business/Pages/WEBSRegistration.aspx

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 6

in RCW 39.26.010.

19. VETERAN-OWNED BUSINESS. Bidder certifies as follows (must check one):

VETERAN-OWNED BUSINESS. Bidder is a certified Veteran-Owned business under

RCW 43.60A.190 and is identified as such on WEBS (which is confirmed by the Washington Department of Veterans’ Affairs).

OR

NOT VETERAN-OWNED BUSINESS. Bidder is not a certified Veteran-Owned business under

RCW 43.60A.190.

20. REFERENCES. Bidder certifies that the references provided to Enterprise Services have worked with Bidder and that such individuals and firms have full permission, without any additional requirement or release, to provide such references and information to Enterprise Services. Bidder hereby authorizes Enterprise Services (or its agent) to contact Bidder’s references and others who may have pertinent information regarding Bidder’s prior experience and ability to perform the Master Contract, if awarded. Bidder hereby authorizes such individuals and firms to provide such references and release to Enterprise Services information pertaining to the same.

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or has become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME: LASAI TECHNOLOGIES LLC (DBA DIGITECH LABS)

Print Name of Bidder – Print full legal entity name of the firm submitting the Bid

By: ______________________________ Signature of Bidder’s authorized person

Title: Chief Operating Officer Title of person signing certificate

Date: January 24, 2021

Ramachandra Balakrishnan Print Name of person making certifications for Bidder

Place: Redmond, Washington Print city and state where signed

Return this Bidder’s Certification to Procurement Coordinator at:

DESContractsTeamCedar@des.wa.gov mailto:DESContractsTeamCedar@des.wa.gov

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 1

EXHIBIT A-2 – BIDDER’S PROFILE

Competitive Solicitation No.: 01620 – Business Consulting Services

Bidder: LaSai Technologies LLC (DBA Digitech Labs)

BIDDER INFORMATION

Legal name and address of Bidder:

Note: This must match information from Business License

LaSai Technologies LLC (DBA Digitech Labs) Business Name 4170, 148th Ave NE Redmond, Suite J Address Redmond, WA-98052, USA City, State, Zip Code

Washington State Department of Revenue Registration Number:

Note: This is the Unified Business Identifier (UBI)

604080020

Federal Tax ID No. (TIN):

Note: If your TIN is a Social Security number, provide only the last four digits.

82-0595773

Is your firm certified as a minority or woman owned business with the Washington State Office of Minority & Women’s Business Enterprises

(OMWBE)?

Yes No If yes, provide MWBE certification no.

20590072

Is your firm a self-certified Washington State small business?

Note: See definitions of ‘microbusiness,’ ‘minibusiness,’ and ‘small business,” set forth in

RCW 39.26.010.

Yes No

If yes, what is your business size?

Small Mini Micro

Is your firm certified as Veteran Owned with the Washington State Department of Veteran Affairs?

Yes No If yes, provide WSDVA certification no.

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 2

CONTRACT MANAGEMENT POINTS OF CONTACT

Authorized Representative Name: Ramachandra Balakrishnan Email: balan@digitechlabs.net Phone: +1 (425)614-9903

Contract Administrator Name: Ramachandra Balakrishnan Email: balan@digitechlabs.net Phone: +1 (425)614-9903

Sales Reporting Representative Name: Ramachandra Balakrishnan Email: balan@digitechlabs.net Phone: +1 (425)614-9903

Sales Reporting Alternate Name: Anil Reddy Email : anilreddy@digitechlabs.net Phone: +1 (425)753-6545

Management Fee Representative Name: Mahidhar Reddy Email: mahidhar@digitehclabs.net Phone: +1 (425)802-0219

Management Fee Contact Alternate Name: Ramachandra Balakrishnan Email: balan@digitechlabs.net Phone: +1 (425)614-9903

Address for Enterprise Services to send management fee invoices:

Company name: LaSai Technologies LLC (DBA Digitech Labs) Attn: Ramachandra Balakrishnan (Balan) Address: 4170, 148th Ave NE Redmond, Suite J City/State/Zip: Redmond/Washington/98052

ORDERING/SALES POINTS OF CONTACT (expand as necessary)

Name Phone Number E-mail Area of Responsibility

Ramachandra Balakrishnan

+1 (425)614-9903 balan@digitechlabs.net Overall Business Operations mailto:balan@digitechlabs.net

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 3

REFERENCES

Provide a minimum of two (2) commercial or government references for which bidder has delivered goods and/or services similar in scope as described in the Competitive Solicitation. Additional references may be required if Bidder intends to submit a bid for more than one category. See instructions in Exhibit C-1 – Bid Evaluation Criteria, Item No. 2 Experience.

Reference 1 – Organizational Development, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Bayer Crop Science K S Harish, Head - Human Resources +91 98204 35619 ks.harish@hotmail.com

Reference 2 – Organizational Development, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Intas Pharmaceuticals Ltd.

Mr. Debarghya Bandyopadhyay, General Manager- Training & Development +91 9327330176 debarghya_bandyopadhyay@intaspharma.com

Reference 1 – Change Management, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Lifelong Learning Administration Corporation Guita Sharifi, Chief Financial Officer 661.272.1225 gsharifi@llac.org

Reference 2 – Change Management, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Zivra LLC JJ Alvarez, Managing Director +1773.255.6738 jalvarez@zivra.com

Reference 1 – Management and Business Analysis, if applicable

Company Name:

Contact & Title:

Phone:

Email:

CallHealth Services Private Limited Mr, Hari Thallapali, CEO +91 98490 25525 hari@callhealth.com

Reference 2 – Management and Business Analysis, if applicable

Company Name:

Contact & Title:

Phone:

Email:

StratMed Private Limited Dr. Sameer Khan, Founder & CEO +91 98114 31503 sameer.khan@stratmed.com

PURCHASE CARDS (I.E., CREDIT CARDS)

Please indicate which types of purchasing (credit) cards are accepted (note: any card fees must be included in the unit price of the bid):

Visa Master Card American Express Discover Other:

Return this Bidder’s Profile to Procurement Coordinator at:

EXHIBIT A-3 – RESPONSIBLE BIDDER (COMPETENCIES) - 01620 PAGE 1

EXHIBIT A-3 - RESPONSIBLE BIDDER (COMPETENCIES)

Competitive Solicitation: No. 01620 – Business Consulting Services

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief that the following are true, complete, correct, and made in good faith:

Diversity, Equity, and Inclusion (DEI) is important to Washington State must be present in the fabric of the work we do in all areas. For professional services, where outside entities are coming into and directing the work of our civil servants, it is essential that they align with these values. As a requirement for responsibility, your firm must attest to the state’s values and culture. This will become part of any resultant contract and Bidder will be required to meet or exceed the commitments listed herein.

ATTESTATION

☒ I and the named leader(s) below have read and understand the Washington State Enterprise Leadership Competencies and the Enterprise DEI Competencies for all employees posted by the DEI Committee of the Office of Financial Management, and titled “Enterprise DEI Competencies – All Employees – A pathway for success [PDF]”. The named leader(s) below have the authority to, and shall ensure, that Bidder, Bidder’s employees, and Bidder’s subcontractors will follow the base expectation for values and culture established by Washington State. As Washington State continues to listen to our state family, this leader will enhance diversity, equity, and inclusion within this organization. I will notify Enterprise Services within 30 days if these named leader(s) need to be changed.

Manjula Balakrishnan, Director _________________________ January 24, 2021 Name, Title Signature Date

Mahidhar Reddy, CFO _________________________ January 24, 2021

Mahathi Reddy, Founder & President _________________________ January 24, 2021 https://des.wa.gov/sites/default/files/public/documents/Training/LeadershipDevelopment/Leadership_Competencies.pdf?=420bb https://des.wa.gov/sites/default/files/public/documents/Training/LeadershipDevelopment/Leadership_Competencies.pdf?=420bb https://ofm.wa.gov/state-human-resources/workforce-diversity-equity-and-inclusion/diversity-equity-and-inclusion-resources/dei-committee-documents https://ofm.wa.gov/state-human-resources/workforce-diversity-equity-and-inclusion/diversity-equity-and-inclusion-resources/dei-committee-documents

EXHIBIT A-3 – RESPONSIBLE BIDDER (COMPETENCIES) - 01620 PAGE 2

CERTIFICATION

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or has become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME: LASAI TECHNOLOGIES LLC (DBA DIGITECH LABS)

Print Name of Bidder – Print full legal entity name of the firm submitting the Bid

By: ______________________________ Signature of Bidder’s authorized person

Title: Chief Operating Officer Title of person signing certificate

Date: January 24, 2020

Ramachandra Balakrishnan .

Print Name of person making certifications for Bidder

Place: Redmond, Washington .

Print city and state where signed

Return this Bidder’s Certification to Procurement Coordinator at:

Bidder Name: LaSai Technologies, LLC (DBA Digitech Labs)

EXHIBIT C - 2 – BIDDER RESPONSE SHEET / 01620-BUSINESS CONSULTING SERVICES

Categories that your company is bidding on (Mandatory, Not Scored)

Check the box(s) next to each category that your company is bidding on:

Organizational Development Management and Business Analysis Change Management

Bidder’s Organization (4 pages maximum)

We are minority owned, women-led and certified disadvantaged category organization. We have our principal office in Redmond, WA with an East Coast presence in Atlanta, GA. Our technical, delivery and SME teams operate out of our offshore facilities in India (New Delhi & Chennai).

Incorporated in 2017, our leadership (from Fortune 100, Top Consulting and Global System Integrators) brings with it over two decades of deep business, organizational and technical expertise in Business/Organizational/Technology Consulting, Platform Software products/solutions and Services.

Formed with focus on Consulting led and productized/platform solutions, we seek to redefine Services for the digital era. We are designed to deliver Faster, Better solutions to our customers leveraging Digital technologies. Along with our partner ecosystem, we have delivered ~100 projects in our combined areas of expertise to customers across Industry verticals over last 3+ years. We have retained 100% of our resources since inception.

With firm grounding aided by our Consulting and SME led approach to solutions, we have grown at a cumulative aggregate growth (CAG) rate of 40% YoY since our inception. We consider our growth to be a validation of our approach by our customers and expect this growth rate to sustain in next 5 years to come. Significantly, our growth represents both our revenues and No. of customers that we work with.

We differentiate in the market through our –

Consulting & Solution led approach Helps us approach customer requirements from a holistic view to understand Customer Organization design, Work Practices and Outcome focus prior to suggesting solutions that deliver results.

Subject Matter Expert (SME) led Business/Technical evaluation to deliver on customer requirements This supports our efforts to enable Customer Success in every engagement with us. We engage most appropriate Consultants/SMEs to architect and deliver organizational, business and technical solutions.

Agile technology start-up and partner ecosystem Constantly upgrades our technology acumen, bring most relevant, advanced solutions to our customers.

Integrated into our solution set to leverage technology as a facilitator for a faster, smoother and lasting change in organizations.

Our Consulting Practice delivers new age thinking combined with time tested expertise derived over last two decades across Strategy (business and technology) and Operational outcome. We bring >1500 Person years of Consultative experience, specifically in the areas covered under Exhibit B – Performance Requirements. Our team is drawn from an amalgamation of leaders across multiple Fortune 500 companies spread across North Americas, Europe, India and Asia Pacific.

Reference the Enterprise Architectural principle (see figure below), we work on niche areas with a focus on the Business Architecture layer. Our focus is on enabling our Clients’ adoption of Digital or anchor an enterprise’s Digital Transformation journey with specifically curated solutions. These services have accelerated due to the pandemic with a lot of Businesses transforming the traditional manual process into a digitized / app centric processes.

Enumerating some niche areas of focus, A. Organizational Development and Leadership Training – with businesses moving towards a Digital enabled ecosystem, the underlying organizational design and the related Leadership Practices have undergone a major change. This needs focus on re-imagining the organization and coaching the Leadership as the key driver for achieving the desired results. Through Coaches and Leadership / Organizational Development practices, we are enabling the change where it matters the most.

B. Business Transformation and Re-engineering – it is no longer possible to drive existing manual processes leveraging digitization. There is an emergent need to relook, re-define, re-engineer or replace the current business processes to address the organization’s evolution. We bring in our Business Leadership, Domain Advisory, Business Analyst and Change Management teams to envision and create the business transformation blueprint and the ensuring process change.

C. Cloud enablement and Mobility – the focus is to modernize existing processes, business applica-tions for being cloud ready or to craft a compendium of applets / application services, specifically to address users who access the business applications from outside the controlled environment. Thus, addressing core business applications availability for users including Sales and marketing, Service and Warranty Support, road side assistance, Supply Chain and Distribution, third party integration services (Financial, Taxation, Regulatory Bodies), Suppliers, Franchisee Operations and the likes.

D. Enterprise extensibility through Portals and Virtual Assistants – with the concerns related to security of business data, enterprises are skeptical of rolling our Business processes to the end users. There are also concerns related to compliance in a non-controlled environment (e.g. Sales Person compliance to SOPs, or loss of Post Sales Maintenance Revenue due to malpractices of field service staff to name a few). Our solutions integrating Web Technologies, GPS, Image & Pattern

Recognition and AI / NLP / Deep learning based Virtual Assistants aims to address these issues while ensuring complete segregation and security.

E. Digitization of Low Value Add / repetitive processes, thus reducing operational costs and driving business efficiencies – businesses under pressure to drive operational cost reduction while improving customer experience often face a wall as over 60% of their value chain processes are Non Value Adding for what the Customers pay for, yet are essential. With the leverage of solutions related to Robotics Process Automation coupled with AI/NLP/Deep learning technologies, we aim to drive significant cost optimization and improve customer serviceability. Some great applications in the Business Services include, Claims Processing for standard claims, Inspections in discrete manufacturing, patient onboarding in health care and clearing house services for a bank to name a few. This is another play for us in the Business Layer from an Architecture view point.

F. Interoperability for a connected ecosystem – with an increasing recognition that businesses no longer are standalone silos but part of larger interconnected ecosystem. Some use cases that have emerged glaringly during the COVID 19 crisis include Global Supply Chain, Data Portability & Interoperability (specifically in healthcare), Security & Compliance requiring antecedent tracing, proximity sensing for items or persons to name a few. We leverage the strengths of Trusted Distributed Ledger (permissioned Blockchain), Bluetooth and NFR technologies to craft solutions addressing interoperability. In addition, for specific regulated business processes such as Electronic Health Records exchange or Online Cashless Claims processing, these solutions aim to ensure compliance and satisfy the Regulator’s needs.

G. Hybrid Infrastructure Management – with the pace at which hybrid infrastructures emerge to enable business continuity and extensibility there is growing need for managing a hybrid infra – On premise / On Cloud / across service tiers / big data lakes. We have brought best of breed partnerships to provide a ‘Single Pane – Management by Exception’ console for enterprises.

A 2020 Covid19 Experience: A Live example of OD+CM+BA

Organization Development and Change Management (ODCM) prepares employees, the management, and the whole organization to adopt the changes needed to transform the company for good (better).

The Covid19 scenario in past 12 months created an urgent need for organizations to resort to virtual workforce. While technology organizations responded to the need with speed, many of our customers sought to understand how to drive the Organizational (OD+CM) Change Management effectively.

Here is how our Consulting team developed the Teleworking Model with Organizational Development, Change Management and Business Analysis combined to support our Customers’ successful transition to an organizational model that is receptive to Changes as the market situation warrants and sustain such vibrancy.

In our business consulting engagements, we have often experienced and addressed Change Management as part of Organizational Development or Management & Business Analysis. Specific examples include Project/Program Management (Technical or non-Technical), Leadership and Technology Tools/Applications transition, etc. The Covid19 Telework Framework was a direct result of such urgent need for our Customers and industry at large involving all three elements.

Our Consultants bring this ability and view to enable such integrated experience in each one of the three categories as defined in this RFP. We believe this view to see each one of the three categories both as independent and intertwined provides for a holistic and sustainable solution.

Organizational Development, Management & Business Analysis, Change Management

In specific relevance to Organizational Development, our Consultants bring >3 decades of expertise in Organization Design, Leadership Development, Executive Coaching and Team Coaching.

Specifically related to the Management and Business Analysis requirements, our Consultants bring over 2 decades of Requirements elaboration, analysis and design experience.

As for Change Management, Our Consultants have an average 15+ years of experience in guiding leaders, organizations through this requirement. Combined with Technology and non-Technology Program Management strengths, our Consultants have enabled organizations achieve their objectives.

We have provided a synopsis of our Consultants’ expertise and experience in the three categories (i) Organizational Development, (ii) Management and Business Analysis and (iii) Change Management as part of our presentation under ‘Experience’ Section.

Experience (4 pages for each category bid): Organizational Development

Specifically related to the Organizational Development, our Consultants bring >3 decades of expertise in Organization Design, Leadership Development, Executive Coaching and Team Coaching. Here is a sample set of highlights from our consultants’ expertise/experience.

Consultant 1

Is a Leadership / Executive and Career Coach, Mentor and Behavioral Event Interviewer who has been a business leader with 37 years of work experience, having successfully led businesses in India and International (emerging & matured) markets across various industries – primarily Life Sciences.

As a business leader, the Consultant has been deeply engaged in improving the functioning of a large team and the business unit, making process and structure more efficient, establishing a culture which translated into demonstrable behaviors. Consultant’s body of work, on the business front, relates to,

• Entry and growth in emerging & matured markets

• Business development & in-licensing, Acquisitions & divestments, Business turn-around

• Change initiatives

• Optimization, efficiency & improving the functioning of profit improvement across business, including manufacturing operations.

Consultant has had direct reports of 10 different nationalities and has travelled extensively (more than 35 countries) to learn, better understand human behavior & imbibe various cultures. Implicit belief in Diversity & Inclusion has reflected in Consultant’s choices in selection of leaders and his last Management team had 30% representation of women from different nationalities. During this period, Consultant has also conducted scores of interviews for country and regional leadership positions making him proficient at behavioral event / evidence-based interviewing.

Passionate about Leadership Development, Consultant has served as an observer in several Development / Assessment Centers and also mentored newly inducted Country Business Heads and senior-management level managers of diverse business verticals, at the German Multinational.

Drawing from rich people experience as a leader, Consultant’s approach to coaching now, flows naturally with active listening, reframing, intuition, powerful questioning, curiosity, empathy, pragmatism and being nonjudgmental. All in an effort to co-create a very safe place for the client, where she/he can explore her/his “Inner Wisdom” to find “Blue Sky” ideas and maximize potential, in absolute confidentiality.

Consultant’s coaching engagements, so far have been with leaders / managers (incl. Country Heads & regional leads) based both in India and overseas. Body of work includes topics such as performance improvement, personal growth, interpersonal relationships, communication abilities, people management, improving personal visibility, developing networking & upper management skills, self-discipline, prioritization and time management to name a few. Consultant has dealt with topics such as dealing with work /life balance, uncertainty, anger management, building trust and happiness.

One of the current fulfilling Coaching assignment is working with 3 Business Unit Heads of US$ 600 M, Indian Healthcare Company which will eventually lead to defining succession for position of a President of a business vertical.

The Consultant is a “Certified Corporate Coach” from Asia Innovative Coaching Institute (AICI), affiliated to International Coaching Federation (ICF) and Worldwide Association for Business Coaches (WABC). The Consultant is also attached, as a pro bono coach with “Coaches For You” – a support initiative by India’s ICF coaching community.

Consultant 2

Is a Master Practitioner in Organizational Development (OD) with >30 years of industry experience in sectors like agriculture, pharmaceutical, automotive etc. Consultant’s strength lies in the ability to identify critical gaps in the area of people management, provide innovative end to end solutions and deliver on it leading to improvement in business outcomes. Consultant is an expert at effective collaboration and building trust with stakeholders.

Consultant has been providing services in the areas of Executive Coaching, Leadership Development, Training & Development, OD & Change Management.

Consultant is ICF ACC certified Executive Coach & is a member of ICH Mumbai–India,Charter Chapter.

At the various organizations where Consultant worked, he was responsible for identifying organizational people development needs & building people development solutions to address the gaps. In the last organization, which had more than 5500 employees, which is a large EURO 439 M multinational agriculture and pharmaceutical company, he was the head of talent management and was responsible for all talent management practices like competency based interviewing, employee onboarding, employee development, conducting talent reviews, conducting assessment centers, training, leadership development & high potential employees’ talent development.

As a leadership development facilitator and certified assessor, he has obtained his Master Practitioner in Change & OD for Ashridge University in UK. He Has been responsible for bringing about cultural transformation in organizations and has led various large OD and change management projects.

As an Executive Coach, he has been trained by the Neuro Leadership Institute and follows the NLI coaching methodology. He has had more than 250 hours of coaching conversations with leaders at various levels to support then through their leadership journey. In his last organization, executive coaching was a part of all leadership journeys to support leadership development. Here he coached first time leaders, existing leaders and leaders of leaders and of divisions. He was also a coach to various teams in the organization and to specific groups on various topics like organizational strategy, executive presence, time management and planning, cross cultural readiness, career coaching & global leadership.

He has coached executives about to take up regional and global leadership positions thereby enabling them to effectively lead global teams for better business outcomes.

Project 1 / Reference 1 – Organizational Development

Client Characteristics: While in active employment, roll out of focus behaviors to shape culture for the South Asia cluster and selected countries in Asia (close to 6000 employees) of a large multinational organization which is over 150 years old, has its presence in more than 90 countries and which has its business in Agriculture, Pharmaceutical, Animal Health & Consumer Health.

Industry Sector: Agriculture, Pharmaceutical, Animal Health & Consumer Health

Business Problem: The company had introduced changes in certain process and organizational structures and to and to make this change successful, wanted to introduce certain behaviors that would shape the culture in the organisation leading to increased collaboration, building trust, encourage employees to innovate and all this with the customer in the center.

Our Approach to Solving the Business Problem:

- 4 focus behaviors were identified namely collaboration, build trust, experimentation and customer focus which would support in building the desired culture

- Training related to the focus behaviors was created & relevant partners were trained to support the roll out to initially create awareness followed by actual living of the behaviors so that the desired culture could be gradually built.

- Various tools and techniques were developed to simplify the concepts and engage the employees during the roll out period. Some examples of the tools were board games & learning nuggets.

- Each relevant partner was given the responsibility to roll out the 4 focus behaviors in their respective business / functions using the tools and techniques introduced in the training programs.

- In cases where high resistance was observed to the process and structural changes, executive coaching was carried out and through adequate coaching conversations, the resistance was managed effectively.

- Follow up meetings were organized with the relevant partners to get a feedback and create a way forward

- Attempts by employees to live the focus behaviors were recognized and rewarded, which motivated others also to start living the behavior.

Outcome delivered: The changes which were introduced in the processes and organizational structures were implemented successfully because of the supportive underlying cultural changes brought about by the roll out of the 4 focus behaviors.

Project 2 / Reference 2 – Organizational Development

Client Characteristics: While in active employment, roll out of focus behaviors to shape culture for the South Asia cluster (close to 5500 employees) of a large multinational organization which is over 150 years old, has its presence in more than 90 countries and which has its business in Agriculture, Pharmaceutical, Animal Health & Consumer Health.

Industry Sector: Agriculture, Pharmaceutical, Animal Health & Consumer Health

Business Problem: The company had the same performance management system right from inception which was not very well received by employees as they were not satisfied with the bell curve which has to be applied in a 5-point rating system. In addition, the current industry trend also was to move away from the 5-point rating system. Hence the organisation took a decision of introducing a new performance management system which would address issues related to the current performance management system.

Our Approach to Solving the Business Problem:

- A lighthouse project was launched to identify what would be the right approach to performance which would be well accepted by all employees.

- After a lot of research, a new approach was developed and all talent management experts were trained to roll out the approach in their countries.

- A task force consisting of HR BPs, Training Experts & Business Leaders underwent a “train the trainer” program to fully understand the new approach and roll out the same in the entire organization.

- Tools, handouts, presentations, learning nuggets were created to support the roll out.

- You Labs, which were short sessions where employees could be invited and where they could experiment the new process were created and launched.

- Each member of the task force was given the responsibility to roll out the new approach in their respective geography using the tools, techniques & You Labs introduced in the Train the Trainer Programs.

- Follow up meetings were organized with the taskforce to obtain feedback and create a way forward.

- Early implementers were adequately recognized and rewarded.

Outcome delivered: The new approach was successfully implemented across the organisation and both employee engagement and satisfaction when measured through pulse surveys indicated an upward trend.

Experience (4 pages for each category bid): Management & Business Analysis

Specifically related to the Management and Business Analysis requirements, our Consultants bring over 2 decades of Requirements elaboration, analysis and design experience. Their professional affiliations with knowledge and practice groups include -

a. American Productivity and Quality Center (APQC®) with proficiency is leveraging and utilizing the Process Capability Framework for process elaboration and design, specifically the related process performance metrics.

b. Business Analysis Body of Knowledge (BABOK) with proficiency in applying the Business Analysis Core Concept Model™ (BACCM™) Framework for business analysis and change management

c. The Open Group Forum (TOGAF™) for enabling an organization define its Architecture Development Framework and underlying areas related to Requirements Analysis and design, Business Architecture, Information Architecture, Technology Architecture, the Implementation & Governance frameworks.

d. Corporate Financial Institute (CFI®) for defining and developing financial business cases and analyzing organizational financial statements to identify opportunities for improvement

Besides these affiliations and certifications, these consultants have managed organizational P&L responsibilities as business leaders for various organizations ranging between US$75 – US$100 M.

Thus, they bring a unique combination of academic excellence, accreditations and professional pragmatism, an absolute necessity for the Management and Business Analysts roles.

Project 1 / Reference 1 – Management and Business Analysis

Project Timelines: March 2016 to December 2019

Client Characteristics: Healthcare Aggregator with the following characteristics:

The Reference Client was established with a Vision to be – Everything about Health. Some key facets included:

1. Integrated Platform: The design principle followed was to have a “SINGLE” platform that caters to every healthcare product and service, covering the entire Prevention, Wellness, Cure & Care spectrum.

2. Global Scale: The vision was to make this Platform accessible and operational to address the needs of over 4.5 Billion people globally. Thus, the Enterprise Architecture and the underlying Technical Architecture was designed for easy globalization, specifically addressing a myriad of regulatory compliances that govern the Healthcare, Pharma and Insurance domains worldwide.

3. ONEVIEW principle: Each stakeholder (customer, care giver, hospital, pharmacy, insurer, regulator and the government) journey was crafted leveraging the “ONEVIEW” principle, which enabled the platform to automatically adjust and present a “Singular” view - based on the Information and decision rights of the stakeholder. This enabled the Platform to present the same information but, contextualized to the stakeholder and limited to a need-to-know basis.

4. FRACTAL Architecture: The Architecture was designed to simplify the complexity of a multitude of disparate business workflows by leveraging the principles of a…