Accenture Winning Bid.pdf

Bidder Reference Check for: Accenture LLP

Reference Name: _______________________________________ Email Reference Template:

Good afternoon:

I’m Clayton Long, a procurement coordinator for the Washington State Department of Enterprise Services and I’m conducting reference checks on a competitive solicitation to procure Business Consulting Services (Change Management, Organizational Development & Management and Business Analysis). This company submitted a bid and provided your organization as a reference.

Objective: References should be checked to help determine if the top-scored bidder(s) are responsible prior to proceeding to the announcement of apparent successful bidders. References are a good way to determine the bidder’s ability to meet the solicitation requirements.

Thank you for your time. If possible, please respond by January 18, 2022 to: clayton.long@des.wa.gov

Instructions: Work with the sourcing team to confirm a list of questions/criteria to check via references.

References can be done over the phone or via email, but via email should be the preferred and default approach. Start with the Email Reference Template below and modify the list of questions/criteria as applicable to your commodity.

Background and scope. Please provide the following background information about the products and/or services your organization procured from the bidder.

• When did you work with this company and for how long:

• Briefly describe the type of products and/or services:

• Provided estimated value of the products and/or services:

Please provide a score and a brief explanation for each criteria below using the following scoring guide:

Rating Assessment Definition

100% Excellent Company fully met or exceeded the requirements and business needs.

75% Good Company fully met the requirements and the business needs, but there was room for improvement. There was a minor deficiency not in a key area.

50% Acceptable Company sufficiently met the requirements and the business needs. There were no critical deficiencies, but products and/or services had numerous weaknesses in key areas.

25% Poor Company only partially met the requirements and the business needs. There were critical deficiencies in key areas.

0% Unacceptable Company did not meet the requirements and business needs.

mailto:clayton.long@des.wa.gov

Reference Check for 01620 – Business Consulting Services

2 | P a g e

1. Level of communication and customer service (i.e., responsiveness and issue resolution).

• Rating:

• Brief explanation:

2. Adherence of services to the company’s assured qualifications:

• Rating:

• Brief explanation:

3. Quality of implementation planning.

• Rating:

• Brief explanation:

4. Adherence to project schedule and budget:

• Rating:

• Brief explanation:

5. Overall satisfaction

• Rating:

• Brief explanation:

6. Additional Information you would like to bring to the attention of the Department of Enterprise Services about your business relationship with the bidder:

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 1

EXHIBIT A-1 – BIDDER’S CERTIFICATION

Competitive Solicitation: No. 01620 – Business Consulting Services

Bidder: Accenture LLP Type/print full legal name of Bidder

Bidder’s Address: 8383 158th Avenue NE, Redmond, WA 98052-3899 Type/print Bidder’s Address

Bidder Organization Type:

Check appropriate box

Corporation: Domestic Foreign

Limited Liability Company (LLC): Domestic Foreign

Partnership: Domestic Foreign

Sole Proprietorship:

State of Formation: Illinois Type/print the state where the corporation, LLC, or partnership is formed – e.g., ‘Washington’ if domestic and the name of the state if ‘Foreign’ (i.e., not Washington)

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief, that the following are true, complete, correct, and made in good faith:

1. UNDERSTANDING. Bidder certifies that Bidder has read, thoroughly examined, and fully understands all of the provisions in the Competitive Solicitation (including all exhibits) and the terms and conditions of the Master Contract and any amendments or clarifications to the Competitive Solicitation, and agrees to abide by the same.

2. ACCURACY. Bidder certifies that Bidder has carefully prepared and reviewed its bid and fully supports the accuracy of the same. Bidder further understands and acknowledges that Enterprise Services shall not be responsible for any errors or omission on the part of Bidder in preparing its bid. Bidder certifies that the facts declared here are true and accurate. Bidder further understands and acknowledges that the continuing compliance with these statements and all requirements of the Competitive Solicitation are conditions precedent to the award or continuation of the resulting Master Contract.

3. NO COLLUSION OR ANTI-COMPETITIVE PRACTICES. Bidder certifies that Bidder has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken any action in restraint of free competitive bidding in connection with this Competitive Solicitation.

Bidder certifies that Bidder’s bid prices have been arrived at independently, without engaging in collusion, bid rigging, or any other illegal activity, and without for the purpose of restricting competition any consultation, communication, or agreement with any other bidder or competitor

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 2

relating to (a) those prices, (b) the intention to submit a bid, or (c) the methods or factors used to calculate the prices offered. Bidder certifies that Bidder has not been and will not knowingly disclose its bid prices, directly or indirectly, to any other bidder or competitor before award of a Master Contract, unless otherwise required by law. Bidder certifies that Bidder has made no attempt and shall not make any attempt to induce any other person or firm to submit or not to submit a bid for the purpose of restricting competition. Bidder, however, freely may join with other persons or organizations for the purpose of presenting a bid.

4. FIRM OFFER. Bidder certifies that its bid, attached hereto, is a firm offer which cannot be withdrawn for a period of ninety (90) days from and after the bid due date specified in the Competitive Solicitation. Enterprise Services may accept such bid, with or without further negotiation, at any time within such period. In the event of a protest, Bidder’s bid shall remain valid for such period or until the protest and any related court action is resolved, whichever is later.

5. CONFLICT OF INTEREST. Bidder certifies that, in preparing this bid, Bidder has not been assisted by any current or former employee of the State of Washington whose duties relate (or did relate) to this Competitive Solicitation, or prospective Master Contract, and who was assisting in other than his or her official, public capacity. Neither does such a person nor any member of his or her immediate family have any financial interest in the outcome of this bid.

6. NO REIMBURSEMENT. Bidder certifies that Bidder understands that the State of Washington will not reimburse Bidder for any costs incurred in the preparation of this bid. All bids become the property of the State of Washington, and Bidder claims no proprietary right to the ideas, writings, items, or samples unless so stated in the bid.

7. PERFORMANCE. Bidder certifies that Bidder understands that its submittal of a bid and execution of this Bidder’s Certification certifies bidder’s willingness to comply with the Master Contract, if awarded such. By submitting this bid, Bidder hereby offers to furnish the goods and/or services solicited pursuant to this Competitive Solicitation in compliance with all terms, conditions, and performance requirements contained in this Competitive Solicitation and the resulting Master Contract or, if applicable, as detailed on a Contract Issues List, if permitted, in this Competitive Solicitation.

8. INSURANCE. Bidder certifies as follows (must check one):

BIDDER HAS REQUIRED INSURANCE. Bidder has attached a current, valid Certificate of Insurance with each and all of the required insurance coverages as specified in the Master Contract (note: Bidder must attach the Insurance Certificate).

OR

BIDDER WILL OBTAIN REQUIRED INSURANCE. Bidder does not have a current, valid

Certificate of Insurance with each and all of the required insurance coverages as specified in the Master Contract but, if designated as the Apparent Successful Bidder, Bidder will provide such a Certificate of Insurance, without exception of any kind, to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER DOES NOT HAVE REQUIRED INSURANCE. As detailed on the attached explanation

(Bidder to provide), Bidder does not have a current, valid Certificate of Insurance with each and all of the required insurance coverages as specified in the Master

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 3

Contract and, if designated as the Apparent Successful Bidder would not be able to provide such a Certificate of Insurance to Enterprise Services within twenty-four (24) hours of such designation.

9. DEBARMENT. Bidder certifies as follows (must check one):

NO DEBARMENT. Bidder and/or its principals are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with any federal, state, or local governmental entity.

OR

DEBARRED. As detailed on the attached explanation (Bidder to provide), Bidder and/or its principals presently are debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with a federal, state, or local governmental entity.

10. CRIMINAL OFFENSE. Bidder certifies as follows (must check one):

NO CRIMINAL OFFENSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property. Bidder further certifies that it is not presently indicted or otherwise criminally or civilly charged by a governmental entity with commission of any of the offenses enumerated in this paragraph.

OR

CRIMINAL OFFENSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.

11. WAGE THEFT PREVENTION. Bidder certifies as follows (must check one):

NO WAGE VIOLATIONS. Bidder has NOT been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, any provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

OR

VIOLATIONS OF WAGE LAWS. Bidder has been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, a provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 4

12. PAY EQUALITY. Bidder certifies as follows (must check one):

PAY EQUALITY FOR SIMILARLY EMPLOYED WORKERS. Bidder’s similarly employed individuals are compensated as equals. For purposes of this provision, employees are similarly employed if the individuals work for the same employer, the performance of the job requires comparable skill, effort, and responsibility, and the jobs are performed under similar working conditions. Job titles alone are not determinative of whether employees are similarly employed. Bidder may allow differentials in compensation for its workers based in good faith on any of the following: a seniority system; a merit system; a system that measures earnings by quantity or quality of production; a bona fide job-related factor or factors; or a bona fide regional difference in compensation levels. A bona fide job-related factor or factors may include, but not be limited to, education, training, or experience that is: consistent with business necessity; not based on or derived from a gender-based differential; and accounts for the entire differential. A bona fide regional difference in compensation level must be consistent with business necessity; not based on or derived from a gender-based differential;

and account for the entire differential.

OR

NO PAY EQUALITY FOR SIMILARLY EMPLOYED WORKERS. Bidder’s similarly employed individuals are NOT compensated as equals.

13. WORKERS’ RIGHTS (EXECUTIVE ORDER 18-03). Bidder certifies as follows (must check one):

NO MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS

FOR EMPLOYEES. Bidder does NOT require its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

OR

MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS FOR EMPLOYEES. Bidder requires its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

14. TERMINATION FOR DEFAULT OR CAUSE. Bidder certifies as follows (must check one):

NO TERMINATION FOR DEFAULT OR CAUSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

OR

TERMINATION FOR DEFAULT OR CAUSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

15. TAXES. Bidder certifies as follows (must check one):

TAXES PAID. Except as validly contested, Bidder is not delinquent and has paid or has arranged for payment of all taxes due to the State of Washington and has filed all required returns and reports as applicable.

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 5

OR

DELINQUENT TAXES. As detailed on the attached explanation (Bidder to provide), Bidder has not paid or arranged for payment of all taxes due to the State of Washington and/or has not timely filed all required returns and reports as applicable.

16. LAWFUL REGISTRATION. Bidder, if conducting business other than as a sole proprietorship (e.g., Bidder is a corporation, limited liability company, partnership) certifies as follows (must check one):

CURRENT LAWFUL REGISTRATION. Bidder is in good standing in the State of Washington and the jurisdiction where Bidder is organized, including having timely filed all required annual reports.

OR

DELINQUENT REGISTRATION. As detailed on the attached explanation (Bidder to provide), Bidder currently is not in good standing in the State of Washington and/or the jurisdiction where Bidder is organized.

17. SUBCONTRACTORS. Bidder certifies as follows (must check one):

NO SUBCONTRACTORS. If awarded a Master Contract, Bidder will not utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation.

OR

SUBCONTRACTORS. As detailed on the attached explanation (Bidder to provide), If awarded a Master Contract, Bidder will utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation. In such event, Bidder certifies that, as to the State, Bidder shall retain responsibility for its subcontractors, including, without limitation, liability for any subcontractor’s acts or omissions.

Note: Bidder must provide the precise legal name (including state of organization), business address, and federal tax identification number (TIN) for each subcontractor.

Note: If the TIN is a SSN, provide only the last four (4) digits.

18. WASHINGTON SMALL BUSINESS. Bidder certifies as follows (must check one):

WASHINGTON SMALL BUSINESS. Bidder is a Washington Small Business as defined in

RCW 39.26.010. To qualify as a Washington Small Business, bidder must meet two

(3) requirements:

1. Bidder’s principal office/place of business must be located in and identified as being in the State of Washington. A principal office or principal place of business is a firm’s headquarters where business decisions are made and the location for the firm’s books and records as well as the firm’s senior management personnel.

2. Bidder must be owned and operated independently from all other businesses and have either: (a) fifty (50) or fewer employees; or (b) gross revenue of less than seven million dollars ($7,000,000) annually as reported on its federal income tax return or its return filed with the Washington State Department of Revenue over the previous three consecutive years).

3. Bidder must have certified its small business status in WEBS.

OR

http://www.des.wa.gov/services/ContractingPurchasing/Business/Pages/WEBSRegistration.aspx

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 6

NOT WASHINGTON SMALL BUSINESS. Bidder is not a Washington Small Business as defined in RCW 39.26.010.

19. VETERAN-OWNED BUSINESS. Bidder certifies as follows (must check one):

VETERAN-OWNED BUSINESS. Bidder is a certified Veteran-Owned business under

RCW 43.60A.190 and is identified as such on WEBS (which is confirmed by the Washington Department of Veterans’ Affairs).

OR

NOT VETERAN-OWNED BUSINESS. Bidder is not a certified Veteran-Owned business under

RCW 43.60A.190.

20. REFERENCES. Bidder certifies that the references provided to Enterprise Services have worked with Bidder and that such individuals and firms have full permission, without any additional requirement or release, to provide such references and information to Enterprise Services. Bidder hereby authorizes Enterprise Services (or its agent) to contact Bidder’s references and others who may have pertinent information regarding Bidder’s prior experience and ability to perform the Master Contract, if awarded. Bidder hereby authorizes such individuals and firms to provide such references and release to Enterprise Services information pertaining to the same.

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or has become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME: __ACCENTURE, LLP___________________________________________________

Print Name of Bidder – Print full legal entity name of the firm submitting the Bid

By: _______ ____________ Signature of Bidder’s authorized person

Title: _Managing Director________________ Title of person signing certificate

Date: __1/21/2021_______________________

Glen C. Lutz ______________________________ Print Name of person making certifications for Bidder

Place: _Seattle, Washington________________ Print city and state where signed

Return this Bidder’s Certification to Procurement Coordinator at:

DESContractsTeamCedar@des.wa.gov mailto:DESContractsTeamCedar@des.wa.gov

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 1

EXHIBIT A-2 – BIDDER’S PROFILE

Competitive Solicitation No.: 01620 – Business Consulting Services

Bidder: Accenture LLP

BIDDER INFORMATION

Legal name and address of Bidder:

Note: This must match information from Business License

Accenture LLP Business Name 8383 158th Avenue NE Address Redmond, WA 98052-3899 City, State, Zip Code

Washington State Department of Revenue Registration Number:

Note: This is the Unified Business Identifier (UBI)

601208473

Federal Tax ID No. (TIN):

Note: If your TIN is a Social Security number, provide only the last four digits.

720542904

Is your firm certified as a minority or woman owned business with the Washington State Office of Minority & Women’s Business Enterprises

(OMWBE)?

Yes No If yes, provide MWBE certification no.

Is your firm a self-certified Washington State small business?

Note: See definitions of ‘microbusiness,’ ‘minibusiness,’ and ‘small business,” set forth in

RCW 39.26.010.

Yes No If yes, what is your business size?

Small Mini Micro

Is your firm certified as Veteran Owned with the Washington State Department of Veteran Affairs?

Yes No If yes, provide WSDVA certification no.

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 2

CONTRACT MANAGEMENT POINTS OF CONTACT

Authorized Representative Name: Glen Lutz Email: glen.c.lutz@accenture.com Phone: 313.268.5002

Contract Administrator Name: Tessa Riley Email: Tessa.c.riley@accenture.com Phone: 206-661-4189

Sales Reporting Representative Name: Glen Lutz Email: glen.c.lutz@accenture.com Phone: 313.268.5002

Sales Reporting Alternate Name: Cambrie Nelson Email : cambrie.nelson@accenture.com Phone: 206.839.2643

Management Fee Representative Name: Glen Lutz Email: glen.c.lutz@accenture.com Phone: 313.268.5002

Management Fee Contact Alternate Name: Dustin Claveau Email: dustin.w.claveau@accenture.com Phone: 612-220-6508

Address for Enterprise Services to send management fee invoices:

Company name: Accenture Attn: Dustin Claveau

Address: 1610 R Street, Suite #240 City/State/Zip: Sacramento, CA 95811 Please note, we prefer that invoices be sent to dustin.w.claveau@accenture.com

ORDERING/SALES POINTS OF CONTACT (expand as necessary)

Name Phone Number E-mail Area of Responsibility

Glen Lutz 313.268.5002 glen.c.lutz@accenture.

com

Client Account Lead

Commented [NC1]:

mailto:glen.c.lutz@accenture.com mailto:Tessa.c.riley@accenture.com mailto:glen.c.lutz@accenture.com mailto:cambrie.nelson@accenture.com mailto:glen.c.lutz@accenture.com mailto:dustin.w.claveau@accenture.com mailto:dustin.w.claveau@accenture.com

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 3

REFERENCES

Provide a minimum of two (2) commercial or government references for which bidder has delivered goods and/or services similar in scope as described in the Competitive Solicitation. Additional references may be required if Bidder intends to submit a bid for more than one category. See instructions in Exhibit C-1 – Bid Evaluation Criteria, Item No. 2 Experience.

Reference 1 – Organizational Development, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Merck Sherita Lee, Director, Global Key Talent Programs 216-570-5066 Sherita.lee@merck.com

Reference 2 – Organizational Development, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Population Services International Mary Williams, Sr. Manager, Learning & Development 202.235.1959 Mwilliams@psi.org

Reference 1 – Change Management, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Social Security Administration, Office of Systems Cara Rose, Director, Digital Services 410.869.6258 Cara.Rose@ssa.gov

Reference 2 – Change Management, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Seattle Police Department Daniel Dueball, Executive Assistant to Christopher Fisher, Executive Director of Strategic Initiatives 206-684-5701 Daniel.dueball@seattle.gov

Reference 1 – Management and Business Analysis, if applicable

Company Name:

Contact & Title:

Phone:

Email:

California Department of Public Health Holly Howard, Program Director 916-558-1784 Holly.Howard@cdph.ca.gov

Reference 2 – Management and Business Analysis, if applicable

Company Name:

Contact & Title:

Phone:

Email:

Goodwill Industries International Wendi Copeland, Chief Strategic Partnership Activation Officer 800-741-0197 Ext. 5399 Wendi.copeland@goodwill.org

PURCHASE CARDS (I.E., CREDIT CARDS)

mailto:Sherita.lee@merck.com mailto:Mwilliams@psi.org mailto:Cara.Rose@ssa.gov mailto:Daniel.dueball@seattle.gov mailto:Holly.Howard@cdph.ca.gov mailto:Wendi.copeland@goodwill.org

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 4

Please indicate which types of purchasing (credit) cards are accepted (note: any card fees must be included in the unit price of the bid):

Visa Master Card American Express Discover Other: N/A

Return this Bidder’s Profile to Procurement Coordinator at:

EXHIBIT A-3 – RESPONSIBLE BIDDER (COMPETENCIES) - 01620 PAGE 1

EXHIBIT A-3 - RESPONSIBLE BIDDER (COMPETENCIES)

Competitive Solicitation: No. 01620 – Business Consulting Services

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief that the following are true, complete, correct, and made in good faith:

Diversity, Equity, and Inclusion (DEI) is important to Washington State must be present in the fabric of the work we do in all areas. For professional services, where outside entities are coming into and directing the work of our civil servants, it is essential that they align with these values. As a requirement for responsibility, your firm must attest to the state’s values and culture. This will become part of any resultant contract and Bidder will be required to meet or exceed the commitments listed herein.

ATTESTATION

I and the named leader(s) below have read and understand the Washington State Enterprise Leadership Competencies and the Enterprise DEI Competencies for all employees posted by the DEI Committee of the Office of Financial Management, and titled “Enterprise DEI Competencies – All Employees – A pathway for success [PDF]”. The named leader(s) below have the authority to, and shall ensure, that Bidder, Bidder’s employees, and Bidder’s subcontractors will follow the base expectation for values and culture established by Washington State. As Washington State continues to listen to our state family, this leader will enhance diversity, equity, and inclusion within this organization. I will notify Enterprise Services within 30 days if these named leader(s) need to be changed.

_Glen C. Lutz, Managing Director__________ __ ___________ __1/21/2021_____ Name, Title Signature Date

_Cambrie Nelson, Senior Manager_________ ___ ___ _1/21/2021_____ https://des.wa.gov/sites/default/files/public/documents/Training/LeadershipDevelopment/Leadership_Competencies.pdf?=420bb https://des.wa.gov/sites/default/files/public/documents/Training/LeadershipDevelopment/Leadership_Competencies.pdf?=420bb https://ofm.wa.gov/state-human-resources/workforce-diversity-equity-and-inclusion/diversity-equity-and-inclusion-resources/dei-committee-documents https://ofm.wa.gov/state-human-resources/workforce-diversity-equity-and-inclusion/diversity-equity-and-inclusion-resources/dei-committee-documents

EXHIBIT A-3 – RESPONSIBLE BIDDER (COMPETENCIES) - 01620 PAGE 2

CERTIFICATION

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or has become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME: _ Accenture LLP ____________________________________________________ Print Name of Bidder – Print full legal entity name of the firm submitting the Bid

By: __ _______________ Signature of Bidder’s authorized person

Title: _Managing Director______________ Title of person signing certificate

Date: __1/21/2021____________________

_Glen C. Lutz___________________________ Print Name of person making certifications for Bidder

Place: __Seattle, Washington_____________ Print city and state where signed

Return this Bidder’s Certification to Procurement Coordinator at:

Bidder Name: Accenture LLP

EXHIBIT C - 2 – BIDDER RESPONSE SHEET / 01620-BUSINESS CONSULTING SERVICES

Categories that your company is bidding on (Mandatory, Not Scored)

Check the box(s) next to each category that your company is bidding on:

Organizational Development Change Management Management and Business Analysis

Bidder’s Organization (4 pages maximum) (150 points)

Who Are We

We are a leading professional services company, providing a broad range of services and solutions in strategy, consulting, interactive (including digital & data practices), technology, and operations.

Combining unmatched experience and specialized skills across dozens of industries, government entities and all business functions, we work at the intersection of business, technology, and people to help clients improve their performance and create sustainable value for their stakeholders. Organizational Development, Change Management, as well as Management and Business Analysis are critical elements of delivering this value and therefore constitute core practice areas of our business. We are extremely global, bringing our top talent to serve clients consistently anywhere they operate. And we are extremely local, bringing local execution and market relevance to public sector and non-profit clients across the state of Washington and across the nation. It’s this ability to leverage our unique dual expertise that allows us to create the best solution for our clients; we are one of the only companies with the ability to combine and integrate our end-to-end capabilities—across strategy, consulting, interactive (including digital & data practices), and operations—with a local, industry context.

From our start decades ago, we’ve been in the business of organizational development, change management, as well as management and business analysis. As a pioneer, and now a leader, of systems integration and business integration, much of our—and our clients’—success can be attributed to our ability to address the people, process, and organizational elements of change; this is based on our strong conviction that large business transformations can only realize their intended value if people are properly engaged, enabled, and mobilized. In fact, any significant transformation requires a combination of alignment around a clear strategy, new mindsets, new behaviors, new skills, re-designed processes, and strong project management. Our commitment is to leave our clients better-off as organizations, strengthened with new capabilities that will enable them to continuously improve long after we are gone. This includes rolling up our sleeves as one team to help them solve the pressing challenges of today, as well as being thought leaders to help them anticipate and address the future needs and opportunities of their employees and communities. Essentially, we don’t do consulting to you; rather, we are trusted advisors who pursue these remarkable achievements with you.

Our public sector clients continue to affirm our approach to providing strong value and consistent, successful delivery. We’ve been able to maintain our stability and sustain our growth, growing company-wide at 3% year over year and deepening our public sector footprint by 12% year over year. In addition to growing our industry presence, we’ve grown critical capability areas, even acquiring new companies in the human capital and human experience space with employees specifically skilled and experienced in organizational development, agile change management, and data science experience to further bolster our ability to provide this expertise to state and city clients. While we value the market validation of our work, we most value the feedback we receive from our clients—both in their words and actions (e.g.

referrals and continued partnership). We look forward to continuing to bring the same focused excellence to Washington’s residents, communities, and those customers of the Master Contract.

Lines of Business

We align our work around four distinct businesses – Strategy and Consulting, Interactive, Technology, and Operations. This alignment allows us to offer our public sector clients the broad, deep skills necessary for a diverse range of services. By aligning our employees in this manner, we will make the breadth of our skills available to any potential need that the Master Contract customers face—whether building a new, interactive dashboard to track and analyze the financial impact of COVID on a state agency, delivering executive coaching to support school district staff adjust to working remotely while meeting curriculum goals, or driving end-to-end change management for a county’s cloud transformation of on-premise systems. Each line of business provides unique value to our clients, and we often assemble cross-service teams to support complex transformations.

• Strategy & Consulting helps transform the world’s leading organizations, working across top-level governmental leaders and organization executives to help them capitalize on disruption, enable competitiveness, continuously elevate performance and drive efficiency via ZBX (zero-based) or “digital government”.

• Interactive helps leading organizations improve the people (customers/beneficiaries, employees, or residents/communities) experience by designing, building, communicating, and delivering experiences across their entire journey.

• Technology provides application services, intelligent platform services, software engineering, cloud, infrastructure, and security services. It also leads our R&D activities, our investments in emerging technologies, and our ecosystem relationships.

• Operations runs business processes on behalf of clients—either for specific functions, such as finance & accounting, procurement, HR, or marketing, or for specific industries, such as banking, insurance, or health care.

We have robustly qualified people that specialize in change management, organizational development, and management & business analysis capabilities within each of these lines of business. When working with Master Contract users, we will match the right cross-functional team to the work at hand.

For example, if a state agency is seeking end-to-end organizational change management after shifting to a cloud-based workforce management system, we will be able to build a team that brings together an agile change strategist, a cloud practitioner technologist who specializes in understanding the workflow and operational impacts of cloud transformation, and a learning and communications consultant who can design interactive experiences to guide teams through the change and ensure the best user experience once the system is running. It’s working at the intersection of our lines of business, capabilities, and public sector expertise that allows us to bring the breadth of our company to customize our service and deliver with specificity and proficiency.

Capabilities: Organizational Development & Organizational Change Management (OD&OCM)

We have a capability group dedicated to working with state and local leaders to drive people performance, productivity, and engagement by helping them fully tap into the human potential.

Organizational development is a key component to this work. This team also focuses on helping organizations accelerate and make change “stick” through next generation change management that leverages data insights to accelerate adoption and mobilization of people. The mission of our OD&OCM capability team is to help clients navigate disruption, accelerate transformational change for growth, and build value for tomorrow while staying agile and ready for continuous change. In fact, we have a longstanding track record of working with our local clients to solve complex challenges by leveraging the full potential of their people and organization. Below, we have included some examples of challenges that our OD&OCM Team can support the State of Washington with as part of our Master Contract:

• Build the best leaders through robust leadership assessment, development, and coaching programs, supported by a suite of tools, ongoing research, and a network of partners specialized in various leadership styles, brain science, and behavioral analytics

• Create superior people experiences to attract and retain the best people, support higher employee performance, and enable employees to better service your constituents

• Design and install the best-fit operating model and organization design to support the organizational strategy and results

• Accelerate and ensure the successful execution of large transformation projects (ERP & restructuring) through agile business transformational change management, leveraging predictive and prescriptive analytics on adoption and engagement to support decision making

• Reimagine work and their workforces to leverage disruptions brought about by technology (AI, Machine Learning, IoT, automation, human + machine) and COVID (remote-hybrid workforce, virtual collaboration, next generation performance management)

• Design and implement the best-fit culture leveraging data analytics tools which help organizations adapt as the environment, strategy, and workforce change. This includes tackling current challenges like, “How do we ensure equity and leverage moments that matter to strengthen our culture in the context of returning to and reimagining work?”

• Enable prescriptive workforce planning and hiring and build a pipeline of top talent based on an understanding of future skills and emerging roles, and leverage data analytics to guide decision making on what skills to build / repurpose (upskill current workforce), buy (recruit), or borrow (contingent workforce)

• Create individualized learning pathways based on AI-driven mapping of experience to skills to career journeys and design multimodal, interactive, immersive learning programs leveraging best-in-class platforms and expertly curated, proven content to re-, up-, new-skill employees

• Build Modern HR capabilities through cloud platforms, advanced analytics, RPA, machine learning, and artificial intelligence to optimize & transform the workforce to deliver enterprise value

Capabilities: Project Management and Business Analysis

Project Management is critical to the timely, on-budget delivery of the projects and programs. Our teams possess extensive hands-on experience in the implementation of complex, multi-year programs and deep expertise across multiple methodologies (PMP, Agile, Lean Six Sigma, Scrum). We’ve helped thousands of clients chart their way through successful project delivery, having led some of the largest of these projects in the public sector. This capability will enable us to confidently meet the requirements of the Master Contract.

Our teams also bring their training and expertise in business analytics, enabling us to go beyond ensuring robust project management to deliver data-driven, strategic, and technical advisory to clients, as well as ongoing real-time data analytics capabilities (including enterprise and program-level estimating, resource needs analysis, complex financial planning, requirements maintenance, and documentation of risks and assumptions).

Given the range of users of this contract, we are able to apply our business analysis and project management services across the gamut of needs, spanning large-scale end-to-end project management of a multi-year program to discrete strategic analysis support for a specific service. When working with us, you can count on us to apply the following principles to ensure an on-time, on-budget, and on-point delivery:

• Jointly define program expectations

• Create detailed work plans for each phase and manage progress against these plans

• Manage stakeholder expectations and ensure timely escalation, decision making, and redirection as needed throughout the program

• Complete deliverables as efficiently and effectively as possible, while managing solution quality

• Manage scope and schedule to deliver on budget, while identifying and mitigating program issues and risks, whether internal or external

• Leverage well-tested digital and analog tools and templates to accelerate the effort

• Ensure strong collaboration with your team and value the contribution of each individual

Industry Expertise

While we serve all industries, our expertise in the Public Service Industry Area is particularly strong.

We’ve learned that our cross-industry experience allows us to bring insight and cutting-edge thought leadership from other industries into our public sector work as inspiration. We bring our best talent to support our vast array of governmental and public sector clients. A number of our public sector consultants are former public sector executives—we know how to walk in our clients’ shoes, understand their challenges from first-hand experience, and approach solutioning from a new perspective.

Rapid change in the public sector—driven by rising consumer demands and private sector innovation—is creating new opportunities to transform. Harnessing digital technologies and collaborating with private sector "disruptors," we infuse fresh thinking and approaches to our work with clients, helping them create the innovation culture to deliver better services more affordably and efficiently as "living" governments and “living” organizations. For example, we partnered with a public health institution to develop a workforce strategy and approach that ensured the right people, with the right skills, are doing the right work to achieve the desired vision. This solution leveraged a suite of technological artificial intelligence and machine learning tools that helped our client answer their most pressing workforce questions and accelerate the execution of their new workforce strategy.

We are known for helping public sector agencies change their processes, redesign their organizations, upgrade technologies, innovate their infrastructure, and support the executive coaching and change management needed to sustain these transformations. In the past two decades, we assisted on over 1,500 efforts to devise, plan, design, and assist in implementing consolidated models in many different settings at the federal, state, regional and local level.

Top Talent and Culture

We bring a team of exceptionally talented people with rich and diverse expertise and experiences. We are proud of the fact that our people consistently tell us that they love working at our company because it is a place where they can be themselves, continuously learn, and make a difference. We are deeply committed to developing our talent and demonstrate this through our significant investments in training and dedicated individualized professional development budgets for our people. Essential to who we are as a company is the whole person culture we cultivate. We have an unwavering commitment to equality with the aim that all of our people have a full sense of belonging within our company. We purposefully seek diversity in the talent we attract and nurture. We view Diversity, Equity, and Inclusive (DEI) as a business imperative, and are driven by our comprehensive, globally recognized DEI Strategy. We assert that every one of us has a responsibility to create and sustain an inclusive environment, as well as center DEI practices and thought leadership within our client engagements.

Customers

We partner with the vast majority of the Fortune Global 500 and with more than a hundred public sector entities (composed of state governments, counties, cities, school districts, higher-education, non-profits, tribal communities, and organizations). Of these clients, 97 of our top 100 clients in fiscal 2020 have been with us for 10 years or more. Our 1000+ practitioners working in the public sector do so because they have a strong passion and deep commitment for making a difference in their communities, as well as a desire to help public institutions in their mission to do the same.

Experience (4 pages for each category bid) (200 points)

As requested, we are pleased to present two projects that highlight our organizational development capabilities.

Project 1: Leadership Development for Multinational Pharmaceutical Company

Project Goal The pharmaceutical industry is experiencing a myriad of changes including global pandemics, evolving patient needs, complexities with payers and providers, heightened demand for medications, and unprecedented competitive disruption.

These disruptive forces have created complex new market conditions for the client and an accelerated need for innovation and development of their workforce to protect the future of their company. Recognizing this imminent need, the client’s Global Learning and Development team was seeking to solve a challenge: What if pharma executives worked with the same agility, audacity, and focus as the world’s best entrepreneurs? This led to the creation of a program to prepare the client’s Top 200 Leaders with actionable skills and mindsets to drive the next stage of growth for the company.

Scope The client engaged our company to develop an innovative leadership development program that flipped the script on the traditional ‘talking head’ format of leadership development programs. Their ask was that we replace classroom lectures with inspiring hands-on experiences and intentionally build in time for debate-style discussion. In order to activate new behaviors, we designed experiments to support leaders with first-hand organizational situations they were facing and challenged them to ‘try out change’ to successfully address these, rather than just ‘talking about change.’

The program needed to draw on the client’s historical strength in developing and launching innovative and lifesaving medications, but also prepare leaders to challenge deeply rooted cultural and organizational orthodoxies, enabling them to think in new ways and implement new ways of working. The Executive Acceleration Experience was targeted for the Top 200 Leaders to develop actionable and measurable experiments over two months.

Actions Taken to Achieve the Goals

Our company and the client believe that inspired leaders create inspiring companies.

To foster this spirit, the program followed the design principles of multimodal learning and experimentation, exposing leaders to organizations that push the envelope in areas like inclusion, gender equality, climate change, youth-education, and the fight to end AIDS.

Company Size 71,000 Employees

Length of Time November 2018 – March 2020 (3 contracts total)

Results This experiential learning journey equipped the client’s Top 200 Leaders with new tools, skills, and mindsets to lead successfully in a rapidly changing world. Through the program, leaders launched more than 180 audacious experiments across all 5 business units that led to amazing changes in the company: from new approaches to tackling medication affordability to brand-new ways of working.

The program won 3 Gold Brandon Hall Awards in 2020 (Best Unique or Innovative Leadership Development Program, Best Advance in Executive Development, Best Advance in Leadership Development). Emerging impact of the experiments across the business units include:

• Reduction in overdue work

• Reduction in meeting times

• Reduction in procurement time

• Significant funding approved for capacity expansion

• Increase in relative sales

The Executive Acceleration Experience was delivered in Europe, Asia, and the US with the completion of 13 Cohorts. At the direction of the Executive Committee, the Client will continue to offer and expand delivery of the program across its organization.

Project 2: Leadership Development and Team Facilitation for Non-profit Global Health Organization

Project Goal Our client runs programs that target malaria, child survival, HIV, and reproductive health to make it easier for people in developing countries to lead healthier lives and plan the families they desire. With a large, diverse, and globally dispersed employee base, the client’s managers and leaders must serve in dynamic roles with immense responsibility. These executives are responsible for leading teams, setting expectations for staff, assessing and managing performance, making business and staffing decisions, and working through difficult or uncomfortable situations. These leaders are the first and primary touchpoint when it comes to employee engagement, retention, and performance. In recent years, managers have not received formal training or organizational support in line with their responsibilities.

Staff are often promoted into management roles without receiving training on responsibilities and essential skills to work as effective as leaders in these new roles.

The client’s vision for success is to empower its leaders at all levels to improve employee performance, engagement, and retention through their ability to 1) align their teams and deliver…