EPlanning_Remedy_Tix.pdf

Total Tickets: 1162 WO0000000002070 BLM-ePlanning Tech Application Services ePlanning Change Request 1/14/2014 10:02:34 AM 1/22/2014 1:36:48 PM Colorado State Office INC000000007669 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 1/23/2014 1:02:22 PM 1/26/2014 2:00:15 AM National Operations Center INC000000072921 BLM-ePlanning Tech Application Services Add Civil Engineer title to team definition 9/9/2014 8:27:59 AM 10/1/2014 2:00:45 AM Worland Field Office INC000000072769 BLM-ePlanning Tech Application Services App Issue - eplanning issues 9/8/2014 2:06:26 PM 10/1/2014 2:00:46 AM Idaho Falls District Office INC000000078414 BLM-ePlanning Tech Application Services App Issue - Webtop Issue 9/29/2014 3:09:51 PM 10/14/2014 2:00:38 AM National Operations Center INC000000076437 BLM-ePlanning Tech Application Services App Issue - ePlanning error 9/22/2014 2:51:33 PM 10/14/2014 2:00:40 AM Las Vegas Field Office WO0000000055150 BLM-ePlanning Tech Application Services Account Create - James (Lee) Kirk 10/15/2014 1:52:22 PM 10/23/2014 2:45:52 AM Las Vegas Field Office WO0000000053545 BLM-ePlanning Tech Application Services Account Modify - Amy Markstein 10/6/2014 11:27:12 AM 10/23/2014 2:45 AZ-TFO (Tuscon Field Office) WO0000000048361 BLM-ePlanning Tech Application Services Account Modify - William O'Neill 9/9/2014 12:16:15 PM 10/23/2014 2:46:03 AM Battle Mountain Field Office INC000000082977 BLM-ePlanning Tech Application Services App Issue - Cannot check in D-E NCA RMP document in eP 10/17/2014 9:38:11 AM 10/28/2014 2:00:42 AM Grand Junction Field Office INC000000082322 BLM-ePlanning Tech Application Services App Issue - Links to maps on website are not working 10/15/2014 11:48:48 AM 10/28/2014 2:00:48 AM Las Vegas Field Office INC000000069216 BLM-ePlanning Tech Application Services FRONT OFFICE: NEPA Register 8/22/2014 10:22:19 AM 10/28/2014 2:01:01 AM National Operations Center INC000000068481 BLM-ePlanning Tech Application Services GIS-Map rendering process 8/20/2014 9:55:35 AM 10/28/2014 2:01:01 AM National Operations Center INC000000068514 BLM-ePlanning Tech Application Services GIS BACK OFFICE 8/20/2014 9:56:59 AM 10/28/2014 2:01:01 AM National Operations Center INC000000068517 BLM-ePlanning Tech Application Services GIS BACK OFFICE 8/20/2014 10:00:08 AM 10/28/2014 2:01:01 AM National Operations Center INC000000068521 BLM-ePlanning Tech Application Services GIS BACK OFFICE 8/20/2014 10:01:15 AM 10/28/2014 2:01:01 AM National Operations Center INC000000068526 BLM-ePlanning Tech Application Services Update the ESRI basemap URLs 8/20/2014 10:03:20 AM 10/28/2014 2:01:01 AM National Operations Center INC000000068529 BLM-ePlanning Tech Application Services Addition of a third base map "Topo" basemap in both BO and FO 8/20/2014 10:15:34 AM 10/28/2014 2:01:01 AM National Operations Center INC000000061731 BLM-ePlanning Tech Application Services FRONT OFFICE: Bug-fix 7/23/2014 2:55:47 PM 10/28/2014 2:01:02 AM National Operations Center INC000000053170 BLM-ePlanning Tech Application Services WEBTOP: App Issue - Needs a place to save in order to print ePlanning PDF with comments 6/20/2014 10:10:20 AM 10/28/2014 2:01:02 AM Kremmling Field Office INC000000057435 BLM-ePlanning Tech Application Services Citrix printer Configurations not consistant need a list of all printers that are not compatible. 7/8/2014 12:28:07 PM 10/28/2014 2:01:02 AM National Operations Center INC000000036721 BLM-ePlanning Tech Application Services WEBTOP: Bug with the Set Coordinate Location 4/24/2014 3:47:15 PM 10/28/2014 2:01:03 AM National Operations Center INC000000076445 BLM-ePlanning Tech Application Services Arbortext Problem 9/22/2014 3:40:56 PM 10/3/2014 2:00:43 AM National Operations Center INC000000074363 BLM-ePlanning Tech Application Services App Issue - Can not upload final EA to back office 9/12/2014 5:15:31 PM 10/7/2014 2:00:48 AM Las Vegas Field Office INC000000085588 BLM-ePlanning Tech Application Services App Issue - ePlanning Document lock up 10/28/2014 8:10:20 AM 11/3/2014 8:57:50 AM Vernal Field Office INC000000085925 BLM-ePlanning Tech SW Issue - can't write in document. doi-blm-nv-s10-2014-0143-cx 10/28/2014 4:46:51 PM 11/4/2014 12:22:28 PM Las Vegas Field Office INC000000083715 BLM-ePlanning Tech Application Services App Issue - Can't check RMP document back in 10/20/2014 7:52:52 PM 11/4/2014 2:01:16 AM Grand Junction Field Office INC000000083062 BLM-ePlanning Tech Application Services Adding Diciplines to the Team Def Tab 10/17/2014 1:23:57 PM 11/4/2014 2:01:20 AM Anchorage Field Office INC000000006596 BLM-ePlanning Tech Application Services BACK OFFICE MAPS: ePlanning Application Troubleshooting 1/21/2014 4:07:47 PM 11/4/2014 2:01:28 AM National Operations Center INC000000086180 BLM-ePlanning Tech Application Services Document locked out 10/29/2014 2:18:28 PM 11/6/2014 2:00:03 AM Fairbanks District Office INC000000087835 BLM-ePlanning Tech Application Services BO Comment Periods not Functioning 11/5/2014 10:18:56 AM 11/6/2014 9:28:50 AM National Operations Center INC000000013070 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/7/2014 9:27:46 AM 2/10/2014 2:01:00 AM National Operations Center INC000000013071 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/7/2014 9:28:47 AM 2/10/2014 2:01:00 AM National Operations Center INC000000015132 BLM-ePlanning Tech to Tech- Reallocated Arbotext licenses in the training environment on 2/12/2014. 2/13/2014 1:11:24 PM 2/16/2014 2:00:11 AM National Operations Center INC000000014160 BLM-ePlanning Tech Web Support Services Website Connection Issue - Intranet Access - e-planning webtop - 2/11/2014 10:35:43 AM 2/16/2014 2:01:14 AM Las Vegas Field Office INC000000014222 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/11/2014 11:40:01 AM 2/16/2014 2:01:14 AM National Operations Center INC000000014122 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/11/2014 9:43:56 AM 2/16/2014 2:01:15 AM Battle Mountain Field Office INC000000013920 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/10/2014 3:50:13 PM 2/16/2014 2:01:19 AM National Operations Center INC000000007075 BLM-ePlanning Tech eplanning: cannot open an access database that has been exported to eplanning 1/22/2014 12:27:18 PM 2/16/2014 2:01:46 AM Rock Springs Field Office INC000000014813 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/12/2014 1:49:57 PM 2/17/2014 2:00:58 AM Coeurd'Alene District Office INC000000015072 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/13/2014 11:22:48 AM 2/21/2014 2:02:04 AM National Operations Center INC000000016831 BLM-ePlanning Tech Application Services Migrate EA template from Prod to Test 2/19/2014 5:28:41 PM 2/22/2014 2:00:01 AM National Operations Center INC000000016835 BLM-ePlanning Tech Application Services Arbotext recommendations to contractors 2/19/2014 5:42:29 PM 2/22/2014 2:00:01 AM National Operations Center INC000000018264 BLM-ePlanning Tech migrate templates from prod to training 2/24/2014 2:59:58 PM 2/27/2014 2:00:02 AM National Operations Center INC000000017256 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/20/2014 3:04:41 PM 2/27/2014 2:01:23 AM National Operations Center INC000000016795 BLM-ePlanning Tech Application Services Search Block Problem 2/19/2014 4:05:47 PM 2/27/2014 2:01:30 AM National Operations Center WO0000000004457 BLM-ePlanning Tech Application Services Change - AFMSS - This is a test ticket for AFMSS 1/27/2014 1:54:10 PM 2/27/2014 2:48:38 AM National Operations Center INC000000009295 BLM-ePlanning Tech Checking out Doc's for Maryanna Clemons 1/28/2014 11:32:47 AM 2/6/2014 2:01:47 AM National Operations Center INC000000011823 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/4/2014 11:32:25 AM 2/7/2014 2:00:22 AM National Operations Center WO0000000006339 BLM-ePlanning Tech Application Services Change - eplanning - need to do DOI-BLM-NV-S010-2013-0002 2/4/2014 10:34:11 AM 2/7/2014 2:45:56 AM Las Vegas Field Office WO0000000003040 BLM-ePlanning Tech Application Services ePlanning Change Request 1/17/2014 10:29:03 AM 2/7/2014 2:48:54 AM National Operations Center INC000000006408 BLM-ePlanning Tech Server Support Services Server Issue - Citrix Server - Colorado - Can't login to Eplanning because I can't login to citrix 1/21/2014 12:29:02 PM 3/1/2014 12:00:02 AM Nevada State Office INC000000018825 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/25/2014 1:50:31 PM 3/1/2014 2:01:13 AM Las Vegas Field Office INC000000026302 BLM-ePlanning Tech Assist user changing project web site to summary site 3/21/2014 2:46:04 PM 3/24/2014 2:00:05 AM National Operations Center INC000000024585 BLM-ePlanning Tech Cannot add my project to the NEPA register. 3/17/2014 10:28:56 AM 3/24/2014 2:01:28 AM Caliente Field Office INC000000023577 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 3/12/2014 1:02:16 PM 3/24/2014 2:01:33 AM Carson City Field Office INC000000020949 BLM-ePlanning Tech ePlanning Error Detected Page 3/4/2014 11:12:34 AM 3/24/2014 2:01:45 AM Winnemucca Field Office WO0000000007941 BLM-ePlanning Tech Application Services RFE - ePlanning - Workflow updates and modifications- EA Document 2/11/2014 3:02:03 PM 3/26/2014 11:03:00 AM National Operations Center INC000000019001 BLM-ePlanning Tech Application Services new required lat/long field in webtop 2/26/2014 8:02:32 AM 3/28/2014 2:01:47 AM National Operations Center INC000000018569 BLM-ePlanning Tech Application Services Add "Project Title" to "Add NEPA Web Site" List 2/25/2014 8:44:06 AM 3/28/2014 2:01:48 AM National Operations Center INC000000018623 BLM-ePlanning Tech Application Services ePlanning Compatiblity with Chrome 2/25/2014 9:35:47 AM 3/28/2014 2:01:48 AM National Operations Center

INC000000018649 BLM-ePlanning Tech Application Services Project Status Changes made to existing list to make more comprehensive 2/25/2014 9:53:13 AM 3/28/2014 2:01:48 AM National Operations Center INC000000018999 BLM-ePlanning Tech Application Services Reporting: develop hyperion reports to summarize ePlanning project data 2/26/2014 8:01:01 AM 3/28/2014 2:01:48 AM National Operations Center INC000000018549 BLM-ePlanning Tech Application Services Back Office: Modify document selection process 2/25/2014 8:30:21 AM 3/28/2014 2:01:49 AM Challis Field Office INC000000027509 BLM-ePlanning Tech Application Services update DOI cert on NetContinuum 3/26/2014 1:14:00 PM 3/29/2014 2:00:14 AM National Operations Center INC000000027515 BLM-ePlanning Tech changed test account passwords to inline for Cora and Doug. 3/26/2014 1:17:37 PM 3/29/2014 2:00:14 AM National Operations Center INC000000027511 BLM-ePlanning Tech Application Services Enable "TSL" security setting on ArcGIS Servers 3/26/2014 1:15:45 PM 3/29/2014 2:00:14 AM National Operations Center INC000000027506 BLM-ePlanning Tech Application Services Provide test and instructions for a project status update workaround/. 3/26/2014 1:11:50 PM 3/29/2014 2:00:15 AM National Operations Center INC000000027366 BLM-ePlanning Tech Application Services assisted user with build in Webtop 3/26/2014 10:19:32 AM 3/29/2014 2:00:35 AM National Operations Center INC000000026341 BLM-ePlanning Tech Application Services Java Error for ROD Document 3/21/2014 4:49:41 PM 3/29/2014 2:01:21 AM INC000000026175 BLM-ePlanning Tech Desktop Support Services S/W Issue - I cannot open up a previous version of an Arbortext document anymore 3/21/2014 10:44:16 AM 3/29/2014 2:01:25 AM Las Vegas Field Office INC000000026039 BLM-ePlanning Tech Application Services App Issue - Slow internet connection to Adobe Acrobat Pro on Eplanning 3/20/2014 4:22:42 PM 3/29/2014 2:01:27 AM Challis Field Office INC000000022870 BLM-ePlanning Tech Application Services Workflow Linkage to Task Assignments 3/10/2014 2:47:45 PM 3/29/2014 2:01:45 AM National Operations Center INC000000022886 BLM-ePlanning Tech Application Services Front Office Commenting Feature 3/10/2014 3:16:22 PM 3/29/2014 2:01:45 AM National Operations Center INC000000022890 BLM-ePlanning Tech Application Services Workflow Linkage to "edit" a document 3/10/2014 3:19:23 PM 3/29/2014 2:01:45 AM National Operations Center INC000000022839 BLM-ePlanning Tech Application Services Advanced Search, NEPA Register, Project Name 3/10/2014 2:07:02 PM 3/29/2014 2:01:46 AM National Operations Center INC000000020587 BLM-ePlanning Tech Application Services Remove Summary Info from Project Websites 3/3/2014 12:52:47 PM 3/29/2014 2:01:48 AM National Operations Center INC000000020561 BLM-ePlanning Tech Application Services Webtop: Advanced Search Feature Error 3/3/2014 12:19:21 PM 3/29/2014 2:01:49 AM National Operations Center INC000000020573 BLM-ePlanning Tech Application Services Global Map package 3/3/2014 12:25:49 PM 3/29/2014 2:01:49 AM National Operations Center WO0000000011395 BLM-ePlanning Tech Application Services Change - ePlanning - Uninstall Software pushed to all Windows Servers 2/27/2014 10:42:28 AM 3/29/2014 2:48:00 AM National Operations Center WO0000000007948 BLM-ePlanning Tech Application Services RFE - ePlanning - Remove the auto-generated project status change 2/11/2014 3:04:37 PM 3/29/2014 2:48:08 AM National Operations Center WO0000000007946 BLM-ePlanning Tech Application Services RFE - ePlanning - Remove Copy Notifications from Inbox 2/11/2014 3:03:54 PM 3/29/2014 2:48:09 AM National Operations Center WO0000000007945 BLM-ePlanning Tech Application Services RFE - ePlanning - Creation of a Decision Record Document Workflow 2/11/2014 3:03:23 PM 3/29/2014 2:48:10 AM National Operations Center WO0000000007942 BLM-ePlanning Tech Application Services RFE - ePlanning - Workflow updates and modifications- EA Project 2/11/2014 3:02:53 PM 3/29/2014 2:48:11 AM National Operations Center WO0000000007939 BLM-ePlanning Tech Application Services RFE - ePlanning - Workflow updates and modifications- CX document 2/11/2014 3:00:10 PM 3/29/2014 2:48:12 AM National Operations Center WO0000000007938 BLM-ePlanning Tech Application Services RFE - ePlanning - Workflow updates and modifications-NEPA level- DNA 2/11/2014 2:58:54 PM 3/29/2014 2:48:13 AM National Operations Center WO0000000007661 BLM-ePlanning Tech Application Services RFE - ePlanning - Increase RAM for Production Server 2/10/2014 3:12:33 PM 3/29/2014 2:48:14 AM National Operations Center INC000000020533 BLM-ePlanning Tech Application Services Install Arbotext 6.1 upgrade to all environments. 3/3/2014 11:41:22 AM 3/6/2014 2:00:25 AM National Operations Center INC000000020101 BLM-ePlanning Tech Application Services Max character count for Fields 2/28/2014 1:46:42 PM 3/6/2014 2:01:12 AM National Operations Center INC000000018439 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/24/2014 9:15:52 PM 3/6/2014 2:01:39 AM Las Vegas Field Office INC000000017321 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/20/2014 5:29:53 PM 3/6/2014 2:01:48 AM Fairbanks District Office INC000000016815 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/19/2014 4:44:35 PM 3/6/2014 2:01:49 AM Las Vegas Field Office INC000000016844 BLM-ePlanning Tech Application Services fixed MS Word download behavior in Production 2/19/2014 6:11:54 PM 3/6/2014 2:01:49 AM National Operations Center INC000000015626 BLM-ePlanning Tech Application Services Document Task Assignment Info Missing after marked Complete 2/14/2014 5:06:16 PM 3/6/2014 2:01:55 AM National Operations Center INC000000020998 BLM-ePlanning Tech Application Services Assist user with DOI Access 3/4/2014 12:25:03 PM 3/7/2014 2:00:13 AM National Operations Center INC000000021004 BLM-ePlanning Tech Application Services PDF comments not syncing 3/4/2014 12:30:53 PM 3/7/2014 2:00:13 AM Las Vegas Field Office INC000000019073 BLM-ePlanning Tech Application Services Smart Navigation does not show up in Training 2/26/2014 9:57:34 AM 3/8/2014 2:01:58 AM National Operations Center INC000000032082 BLM-ePlanning Tech Application Services App Issue - Need to link CX Decision Record document back into project creation 4/11/2014 8:36:25 AM 4/14/2014 2:00:34 AM National Operations Center INC000000034076 BLM-ePlanning Tech Application Services App Issue - ePlanning Back Office stuck at Publish Now 4/17/2014 10:59:21 AM 4/21/2014 2:00:53 AM AZ-TFO (Tuscon Field Office) WO0000000021810 BLM-ePlanning Tech Application Services Bug-Fix - ePlanning - When I go to publish it gvies an error message. 4/17/2014 12:15:56 PM 4/21/2014 2:46:16 AM Burley Field Office INC000000034678 BLM-ePlanning Tech Application Services Test IE custom security setting. 4/21/2014 9:31:16 AM 4/24/2014 2:00:29 AM National Operations Center INC000000034492 BLM-ePlanning Tech Application Services App Issue - Webtop in Eplanning won't load through the citrix server 4/18/2014 12:55:50 PM 4/24/2014 2:00:47 AM Glennallen Field Office INC000000034116 BLM-ePlanning Tech Application Services App Issue - Webtop in Eplanning won't load through the citrix server 4/17/2014 12:03:26 PM 4/24/2014 2:00:58 AM Glennallen Field Office INC000000035576 BLM-ePlanning Tech Application Services App Issue - Cannot launch WebTop in eplanning 4/22/2014 12:35:44 PM 4/26/2014 2:01:28 AM South West District Office (Montrose) INC000000035506 BLM-ePlanning Tech Application Services App Issue - Missing Comments 4/22/2014 10:53:41 AM 4/26/2014 2:01:34 AM Las Vegas Field Office INC000000034940 BLM-ePlanning Tech Application Services Project Coordinates Location 4/21/2014 3:20:44 PM 4/26/2014 2:01:50 AM National Operations Center INC000000034320 BLM-ePlanning Tech Application Services App Issue - Creating new project and map will not come up to pinpoint location 4/17/2014 6:07:32 PM 4/26/2014 2:02:03 AM Fairbanks District Office INC000000033886 BLM-ePlanning Tech Application Services App Issue - Field Requirements Not Working Properly 4/16/2014 5:17:05 PM 4/26/2014 2:02:04 AM Battle Mountain Field Office INC000000033798 BLM-ePlanning Tech Application Services App Issue - GIS Questions 4/16/2014 2:38:43 PM 4/26/2014 2:02:05 AM National Operations Center INC000000028669 BLM-ePlanning Tech Application Services Citirx Account/Document Problems 3/31/2014 3:39:32 PM 4/26/2014 2:02:16 AM Fairbanks District Office INC000000028273 BLM-ePlanning Tech Application Services App Issue - I can't update the project status of two projects in backoffice. 3/28/2014 3:01:17 PM 4/26/2014 2:02:17 AM Ely Field Office INC000000036043 BLM-ePlanning Tech Application Services App Issue - cannot update project status 4/23/2014 11:20:30 AM 4/27/2014 2:00:57 AM Boise District Office INC000000033512 BLM-ePlanning Tech Application Services App Issue - citrix logon to eplanning webtop 4/15/2014 5:35:54 PM 4/28/2014 2:01:31 AM Ely Field Office INC000000027603 BLM-ePlanning Tech Application Services on behalf of S. Standfill 3/26/2014 3:23:43 PM 4/3/2014 2:01:21 AM National Operations Center WO0000000007663 BLM-ePlanning Tech Application Services RFE - ePlanning - Increase RAM for DEV Test 2/10/2014 3:13:26 PM 4/3/2014 3:32:54 PM National Operations Center WO0000000007940 BLM-ePlanning Tech Application Services RFE - ePlanning - Workflow updates and modifications- CX Project 2/11/2014 3:01:12 PM 4/4/2014 2:48:20 AM National Operations Center INC000000028696 BLM-ePlanning Tech Application Services Attachements not working for public commenting 3/31/2014 4:44:49 PM 4/5/2014 2:01:21 AM Ely Field Office INC000000029309 BLM-ePlanning Tech Application Services App Issue - sections of document disappear and paragraph order changes 4/2/2014 1:00:03 PM 4/6/2014 2:00:54 AM Lander Field Office INC000000027941 BLM-ePlanning Tech Application Services App Issue - Andrew Strasfogel Having CW Difficulties 3/27/2014 2:30:54 PM 4/6/2014 2:01:30 AM National Operations Center INC000000027777 BLM-ePlanning Tech Application Services App Issue - I can't check in an eplanning document I have checked out 3/27/2014 10:04:20 AM 4/6/2014 2:01:31 AM Lander Field Office INC000000026168 BLM-ePlanning Tech Application Services App Issue - I cannot access an eplanning project. I try to open the ARF I get an error 3/21/2014 10:18:51 AM 4/6/2014 2:01:43 AM Las Vegas Field Office INC000000022861 BLM-ePlanning Tech AK Central Yukon FO Network Issues 3/10/2014 2:47:56 PM 4/6/2014 2:01:51 AM National Operations Center INC000000018626 BLM-ePlanning Tech Application Services Front Office Banner's Cross Contaminated 2/25/2014 9:37:48 AM 4/6/2014 2:01:55 AM National Operations Center

WO0000000007660 BLM-ePlanning Tech Application Services RFE - ePlanning - Increase RAM for Training Server 2/10/2014 3:11:33 PM 4/6/2014 2:49:05 AM National Operations Center INC000000030196 BLM-ePlanning Tech Application Services Assistance with creating a build within Webtop. 4/4/2014 3:38:54 PM 4/7/2014 2:00:04 AM Lander Field Office INC000000040790 BLM-ePlanning Tech Application Services App Issue - Cannot open CITRIX apps 5/9/2014 5:54:49 AM 5/12/2014 2:00:48 AM AZ-KFO (Kingman Field Office) INC000000040043 BLM-ePlanning Tech Application Services App Issue - Two peopel can not log into Webtop 5/7/2014 9:16:09 AM 5/12/2014 2:01:09 AM National Operations Center INC000000038551 BLM-ePlanning Tech Application Services App Issue - Please add "ID - Shoshone Grazing ES" to the drop down menu 5/1/2014 11:18:54 AM 5/16/2014 2:02:03 AM National Operations Center INC000000040730 BLM-ePlanning Tech Desktop Support Services S/W Issue - unable to open CITRIX 5/8/2014 3:14:49 PM 5/17/2014 2:01:31 AM Burley Field Office INC000000041906 BLM-ePlanning Tech Application Services App Issue - Call Hilary Rigby on Maps 5/13/2014 11:14:27 AM 5/19/2014 2:00:38 AM National Operations Center INC000000041334 BLM-ePlanning Tech Application Services App Issue - Builds are not showing up in Manage Buiulds screen in Production 5/12/2014 10:01:16 AM 5/19/2014 2:00:42 AM National Operations Center INC000000040794 BLM-ePlanning Tech Application Services App Issue - look into documentum license questions 5/9/2014 6:59:30 AM 5/19/2014 2:00:45 AM National Operations Center INC000000039950 BLM-ePlanning Tech Account Services Verify ePlanning Software Requirments 5/6/2014 5:29:24 PM 5/19/2014 2:00:48 AM National Operations Center

INC000000025635 BLM-ePlanning Tech Server Issue - Other - I need to have a change made to the server. - PLEASE ASSIGN TO BLM-ePlanni... 3/19/2014 3:21:55 PM 5/19/2014 2:00:53 AM Colorado State Office

INC000000029755 BLM-ePlanning Tech Application Services AD Server authentication- Training Env performace 4/3/2014 3:49:59 PM 5/19/2014 2:00:53 AM National Operations Center INC000000029759 BLM-ePlanning Tech AK Performance testing and monitoring 4/3/2014 4:02:55 PM 5/19/2014 2:00:53 AM Fairbanks District Office INC000000015629 BLM-ePlanning Tech Application Services Document History not Displaying History 2/14/2014 5:15:31 PM 5/19/2014 2:00:54 AM National Operations Center INC000000037609 BLM-ePlanning Tech Application Services Could not publish to Front Office 4/28/2014 10:03:42 PM 5/2/2014 2:00:48 AM National Operations Center INC000000036928 BLM-ePlanning Tech on behalf of Travis Young 4/25/2014 12:23:02 PM 5/2/2014 2:01:23 AM National Operations Center INC000000036124 BLM-ePlanning Tech Application Services App Issue - DRMP-EIS template is missing Chapter 5 4/23/2014 1:11:57 PM 5/2/2014 2:01:30 AM Fairbanks District Office INC000000035912 BLM-ePlanning Tech Application Services App Issue - Missing Comments 4/23/2014 9:32:08 AM 5/2/2014 8:30:43 AM Las Vegas Field Office INC000000044496 BLM-ePlanning Tech Application Services App Issue - cannot open a document in eplanning 5/21/2014 9:09:53 AM 5/24/2014 2:00:13 AM Ely Field Office INC000000044317 BLM-ePlanning Tech Application Services App Issue - Cannot get into Citrix. 5/20/2014 3:04:02 PM 5/24/2014 2:00:20 AM Worland Field Office INC000000044333 BLM-ePlanning Tech Application Services App Issue - ***CRITICAL****Not allowing us to upload EA to publish 5/20/2014 3:42:33 PM 5/24/2014 2:00:20 AM Battle Mountain Field Office INC000000043079 BLM-ePlanning Tech Application Services App Issue - GIS demo 5/16/2014 3:21:27 PM 5/24/2014 2:00:30 AM National Operations Center INC000000041170 BLM-ePlanning Tech Desktop Support Services S/W Issue - Locked out of the system 5/9/2014 5:24:49 PM 5/24/2014 2:00:38 AM Las Vegas Field Office INC000000040795 BLM-ePlanning Tech Application Services App Issue - decommision 10 old eplanning citrix and PE Servers 5/9/2014 7:00:22 AM 5/24/2014 2:00:39 AM National Operations Center

INC000000008914 BLM-ePlanning Tech

Please contact FO and coordinate moving all SNDO Templates to the Asset Library Folder.

02/03/2014- 1/27/2014 4:37:37 PM 5/24/2014 2:00:46 AM National Operations Center INC000000045606 BLM-ePlanning Tech Application Services Remote Authoring Email Instructions (Training Env) 5/27/2014 10:00:21 AM 5/30/2014 2:00:11 AM National Operations Center INC000000039003 BLM-ePlanning Tech Application Services App Issue - Missing Comments 5/2/2014 2:44:13 PM 5/9/2014 2:01:26 AM Las Vegas Field Office INC000000033804 BLM-ePlanning Tech Account Services Please grant access to ePlanning and GIS in Citrix to new employee: 4/16/2014 2:49:15 PM 6/1/2014 12:00:01 AM Caliente Field Office INC000000040793 BLM-ePlanning Tech Application Services App Issue - analysis of capacity load testing tools 5/9/2014 6:58:36 AM 6/1/2014 2:00:39 AM National Operations Center INC000000050079 BLM-ePlanning Tech Application Services Set Point Sign In - Bug 6/10/2014 2:06:53 PM 6/13/2014 2:00:05 AM National Operations Center INC000000051556 BLM-ePlanning Tech Application Services App Issue - Messages that images can't be overwritten 6/16/2014 11:36:30 AM 6/19/2014 2:00:09 AM Grand Junction Field Office INC000000047061 BLM-ePlanning Tech Application Services Fix Link to Arbortext 5/30/2014 2:07:03 PM 6/2/2014 2:00:04 AM National Operations Center INC000000046725 BLM-ePlanning Tech Application Services App Issue - Apply IE9 to Citrix and ePlanning apps 5/29/2014 4:47:04 PM 6/2/2014 2:00:16 AM National Operations Center INC000000042294 BLM-ePlanning Tech Desktop Support Services S/W Issue - Cannot get into ePlanning WebTop from within Citrix 5/14/2014 11:18:13 AM 6/2/2014 2:00:29 AM AZ-SFO (Safford Field Office) INC000000051772 BLM-ePlanning Tech Application Services on behalf of Margo Roberts 6/16/2014 4:01:35 PM 6/20/2014 2:00:21 AM National Operations Center INC000000046726 BLM-ePlanning Tech Application Services App Issue - automated script to run daily to validate the Arbotext extension path 5/29/2014 4:48:27 PM 6/21/2014 2:00:53 AM National Operations Center INC000000050869 BLM-ePlanning Tech Application Services Reset server to clear temp files. 6/12/2014 3:19:43 PM 6/22/2014 2:00:32 AM National Operations Center INC000000050485 BLM-ePlanning Tech Application Services on behalf of Laura Ziemke 6/11/2014 2:48:05 PM 6/22/2014 2:00:35 AM National Operations Center INC000000048267 BLM-ePlanning Tech Application Services Craters of the Moon EIS 6/4/2014 8:21:20 AM 6/22/2014 2:00:39 AM National Operations Center INC000000046111 BLM-ePlanning Tech Application Services App Issue - need to get into eplanning back office 5/28/2014 12:48:36 PM 6/22/2014 2:00:40 AM Shoshone Field Office INC000000011296 BLM-ePlanning Tech Application Services ePlanning Application Troubleshooting 2/3/2014 10:10:46 AM 6/23/2014 2:00:32 AM National Operations Center INC000000046907 BLM-ePlanning Tech Application Services App Issue - Two projects with the same NEPA number 5/30/2014 10:13:26 AM 6/28/2014 2:00:40 AM AZ-PDO (Phoenix District Office) INC000000054723 BLM-ePlanning Tech Application Services James Lee Kirk needs to edit in BO 6/26/2014 12:54:43 PM 6/29/2014 2:00:05 AM National Operations Center INC000000047683 BLM-ePlanning Tech Desktop Support Services SW Issue - When I try to open webtop I get an error 6/2/2014 5:28:03 PM 6/6/2014 2:00:22 AM Las Vegas Field Office INC000000047734 BLM-ePlanning Tech Application Services App Issue - Assist Danelle Nance with technical issues 6/3/2014 7:59:39 AM 6/9/2014 2:00:24 AM National Operations Center INC000000046888 BLM-ePlanning Tech Application Services App Issue - Look into Shoshone FO networking errors in ePlanning 5/30/2014 9:57:51 AM 6/9/2014 2:00:26 AM National Operations Center INC000000044417 BLM-ePlanning Tech E-Planning Format Issues 5/21/2014 7:44:05 AM 7/1/2014 12:00:01 AM Las Vegas Field Office INC000000058201 BLM-ePlanning Tech Application Services Rebuid Map Appendix for LV RMP 7/10/2014 3:16:28 PM 7/19/2014 2:00:30 AM National Operations Center WO0000000039671 BLM-ePlanning Tech Application Services Account Reset - Dorothy Dickey 7/18/2014 11:52:35 AM 7/21/2014 2:45:16 AM Las Vegas Field Office INC000000060966 BLM-ePlanning Tech Eplanning webtop training problem 7/21/2014 12:31:08 PM 7/25/2014 2:00:24 AM National Operations Center INC000000060003 BLM-ePlanning Tech Application Services App Issue - Unable to access the applications in eplanning 7/17/2014 8:24:54 AM 7/26/2014 2:00:29 AM South West District Office (Montrose) INC000000061754 BLM-ePlanning Tech Application Services Status Change 7/23/2014 3:21:55 PM 7/28/2014 2:00:23 AM Ely Field Office INC000000061721 BLM-ePlanning Tech Application Services on behalf of Katie McHugh 7/23/2014 2:26:34 PM 7/28/2014 2:00:24 AM National Operations Center INC000000055120 BLM-ePlanning Tech Application Services App Issue - Land Use Plan links are broken on the NEPA Register 6/27/2014 4:37:07 PM 7/3/2014 2:00:20 AM AZ-PDO (Phoenix District Office) INC000000054047 BLM-ePlanning Tech Application Services BLM update to all desktops and servers with the BES Client 6/24/2014 3:15:41 PM 7/3/2014 2:00:29 AM National Operations Center INC000000049104 BLM-ePlanning Tech Web Support Services Add New Citrix Server to ePlanning Farm 6/6/2014 7:36:52 AM 7/3/2014 2:00:36 AM National Operations Center INC000000043078 BLM-ePlanning Tech Application Services App Issue - reduce the service definition minimum "pool process" from 1 to 0 5/16/2014 3:20:45 PM 7/3/2014 2:00:38 AM National Operations Center INC000000036654 BLM-ePlanning Tech Application Services FOSI Upgrade Analysis - PCR_ePlanning_April_2014_001 4/24/2014 2:09:06 PM 7/3/2014 2:00:39 AM National Operations Center INC000000036663 BLM-ePlanning Tech Application Services FO/BO/ Arbotext PE Server: 508 Compliance for XML Documents on ePlanning Front Office 4/24/2014 2:51:20 PM 7/3/2014 2:00:39 AM National Operations Center

INC000000033838 BLM-ePlanning Tech Application Services Documentum/ Webtop: Remote Authoring and Images 4/16/2014 3:34:50 PM 7/3/2014 2:00:40 AM National Operations Center INC000000027870 BLM-ePlanning Tech Desktop Support Services Arbotext Indentations Bug Fix 3/27/2014 12:56:09 PM 7/3/2014 2:00:41 AM Las Vegas Field Office INC000000055482 BLM-ePlanning Tech Application Services App Issue - Document Open and Eplanning will not update to display completion date 6/30/2014 4:00:11 PM 7/4/2014 2:00:20 AM Las Vegas Field Office INC000000066016 BLM-ePlanning Tech Application Services Errors in Hyperion Canned reports 8/11/2014 10:15:43 AM 8/19/2014 2:00:12 AM Nevada State Office INC000000065835 BLM-ePlanning Tech Application Services on behalf of Robin Walthour 8/8/2014 2:45:51 PM 8/19/2014 2:00:18 AM Fairbanks District Office INC000000065843 BLM-ePlanning Tech Account Services Need to change name, userid, and email 8/8/2014 3:01:50 PM 8/21/2014 2:00:30 AM National Operations Center INC000000063697 BLM-ePlanning Tech Application Services ARBORTEXT formatting issues 7/31/2014 2:47:15 PM 8/21/2014 2:00:35 AM Wyoming State Office INC000000063922 BLM-ePlanning Tech Application Services on Behalf of Sean Phoonswadi 8/1/2014 10:32:24 AM 8/21/2014 2:00:35 AM National Operations Center WO0000000045726 BLM-ePlanning Tech Desktop Support Services SW Install - Other 8/26/2014 11:36:30 AM 8/30/2014 2:45:35 AM Las Vegas Field Office INC000000054489 BLM-ePlanning Tech Application Services on behalf of Kristin Yannone 6/25/2014 4:51:57 PM 8/4/2014 2:00:37 AM National Operations Center INC000000064439 BLM-ePlanning Tech Application Services on behalf of Jenna Wheaton 303-792-7824 8/4/2014 1:37:33 PM 8/7/2014 2:00:05 AM National Operations Center INC000000043081 BLM-ePlanning Tech Application Services App Issue - 9 ePlanning citrix servers have their Citrix firewall configurations 5/16/2014 3:23:03 PM 9/18/2014 2:00:50 AM National Operations Center INC000000067516 BLM-ePlanning Tech Application Services App Issue - Eplanning keeps freezing 8/15/2014 12:59:24 PM 9/2/2014 2:00:33 AM Vernal Field Office INC000000049105 BLM-ePlanning Tech Application Services Map layers in production not working 6/6/2014 7:40:18 AM 9/2/2014 2:00:40 AM National Operations Center INC000000046727 BLM-ePlanning Tech Application Services App Issue - Back Office session management 5/29/2014 4:49:26 PM 9/2/2014 2:00:41 AM National Operations Center INC000000073628 BLM-ePlanning Tech Application Services Add more disk space to Training 9/10/2014 4:55:07 PM 9/20/2014 2:00:26 AM National Operations Center INC000000072111 BLM-ePlanning Tech Application Services Project not publishing 9/4/2014 3:27:39 PM 9/20/2014 2:00:33 AM Oregon State Office INC000000068478 BLM-ePlanning Tech Application Services GIS: multiple technical questions 8/20/2014 9:28:01 AM 9/20/2014 2:00:37 AM National Operations Center