Kodak Alaris SOW FY25.pdf
PDF 160 KB Posted
- Solicitation number
- IHS1510849
About this file
This Statement of Work (SOW) details maintenance and support services for the VistA Archive system used by hospitals and clinics in the Great Plains Area. The primary purpose is to purchase Standard Maintenance, Software Maintenance, and Software Assurance for an archiving appliance containing patient-related images for Federal, Tribal, and Urban facilities.
The contract covers a base year from 07/15/2025 to 07/14/2026, with four potential option years extending through 07/14/2030. Vendor services include on-site support between 8:00 a.m. and 5:00 p.m. Monday through Friday, involving equipment adjustments, parts replacement, troubleshooting, documentation maintenance, software updates, preventative maintenance, and ensuring environmental specifications are met. The equipment is located at the OIT Datacenter in Albuquerque, New Mexico, and is specifically for managing and storing protected patient imaging files.
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Other files
| File | Type | Posted |
|---|---|---|
| Notice of Intent to Award Sole Source - IHS1510849.pdf | ||
| JA-Sole Source-CO redacted.pdf |
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Text version
Statement of Work Office of Information and Technology
VistA Archive Support
Background:
The hospitals and clinics in the Great Plains Area utilize images for patient related documentation. The federal requirement to retain proper storage requires secure location and long-term storage to the protected files. The equipment is located at the OIT Datacenter in Albuquerque, New Mexico. The service support for the Archive Appliance equipment is deemed necessary to maintain.
Purpose:
The primary purpose is to purchase Standard Maintenance, Software Maintenance, and Software Assurance for the archiving appliance that contains the VistA images for the Great Plains Area. These images are for all Federal, Tribal and Urban facilities the GPA OIT provides support.
Services to be provided by vendor:
On-Site Service. (Product only) Vendor will provide on-site service between 8:00 a.m.
and 5:00 p.m., Monday through Friday, Customer local time. On-Site Service includes adjustments and/or replacement of parts required to maintain Products operating consistently within manufacturer’s published specifications.
Period of Performance
Base Year period of performance shall begin 07/15/2025 and end 07/14/2026
Option Year One: 07/15/2026 thru 07/14/2027
Option Year Two: 07/15/2027 thru 07/14/2028
Option Year Three: 07/15/2028 thru 07/14/2029
Option Year Four: 07/15/2029 thru 07/14/2030
• Tools necessary to perform support
Contractor-Provided Equipment, Facilities and Services
• provide initial problem-solving assistance to site users;
• coordinate all requests for assistance and act as liaison with Alaris service personnel;
• perform appropriate problem analysis and corrective actions by following troubleshooting instructions and remedial actions as prescribed by Alaris;
• maintain system and Product documentation and install software updates, maintenance upgrades and patches supplied by manufacturers;
• perform preventative maintenance and error recovery procedures as defined in the individual Products’ users manual;
• Supply consumable items or other components that are replaced due to normal wear and/or as specified in the relevant manufacturer's manual(s);
• provide service personnel with immediate access to the Products when service is requested;
• when necessary, supply and maintain a modem and communication software approved by Alaris which satisfies the respective manufacturer's Product specifications.
• keep the site environmental ranges within the specifications set forth by the manufacturer of the relevant Product;
• provide continuous and appropriate resource availability during problem resolution.
• Have a telephone available in the work area and allow remote access to Alaris service
IHS Provided Equipment, Facilities and Services
| Background: |
| Purpose: |
| Services to be provided by vendor: |
| Period of Performance |
| Contractor-Provided Equipment, Facilities and Services |
| IHS Provided Equipment, Facilities and Services |
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