KB&AssociatesBid.pdf

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 1

EXHIBIT A-1 – BIDDER’S CERTIFICATION

Competitive Solicitation: No. 01620 – Business Consulting Services

Bidder: KB & Associates, LLC Type/print full legal name of Bidder

Bidder’s Address: 9210 Fox Ridge Ln SE Olympia, WA 98513 Type/print Bidder’s Address

Bidder Organization Type:

Check appropriate box

Corporation: Domestic Foreign

Limited Liability Company (LLC): Domestic Foreign

Partnership: Domestic Foreign

Sole Proprietorship:

State of Formation: Washington Type/print the state where the corporation, LLC, or partnership is formed – e.g., ‘Washington’ if domestic and the name of the state if ‘Foreign’ (i.e., not Washington)

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief, that the following are true, complete, correct, and made in good faith:

1. UNDERSTANDING. Bidder certifies that Bidder has read, thoroughly examined, and fully understands all of the provisions in the Competitive Solicitation (including all exhibits) and the terms and conditions of the Master Contract and any amendments or clarifications to the Competitive Solicitation, and agrees to abide by the same.

2. ACCURACY. Bidder certifies that Bidder has carefully prepared and reviewed its bid and fully supports the accuracy of the same. Bidder further understands and acknowledges that Enterprise Services shall not be responsible for any errors or omission on the part of Bidder in preparing its bid. Bidder certifies that the facts declared here are true and accurate. Bidder further understands and acknowledges that the continuing compliance with these statements and all requirements of the Competitive Solicitation are conditions precedent to the award or continuation of the resulting Master Contract.

3. NO COLLUSION OR ANTI-COMPETITIVE PRACTICES. Bidder certifies that Bidder has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken any action in restraint of free competitive bidding in connection with this Competitive Solicitation.

Bidder certifies that Bidder’s bid prices have been arrived at independently, without engaging in collusion, bid rigging, or any other illegal activity, and without for the purpose of restricting competition any consultation, communication, or agreement with any other bidder or competitor

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 2

relating to (a) those prices, (b) the intention to submit a bid, or (c) the methods or factors used to calculate the prices offered. Bidder certifies that Bidder has not been and will not knowingly disclose its bid prices, directly or indirectly, to any other bidder or competitor before award of a Master Contract, unless otherwise required by law. Bidder certifies that Bidder has made no attempt and shall not make any attempt to induce any other person or firm to submit or not to submit a bid for the purpose of restricting competition. Bidder, however, freely may join with other persons or organizations for the purpose of presenting a bid.

4. FIRM OFFER. Bidder certifies that its bid, attached hereto, is a firm offer which cannot be withdrawn for a period of ninety (90) days from and after the bid due date specified in the Competitive Solicitation. Enterprise Services may accept such bid, with or without further negotiation, at any time within such period. In the event of a protest, Bidder’s bid shall remain valid for such period or until the protest and any related court action is resolved, whichever is later.

5. CONFLICT OF INTEREST. Bidder certifies that, in preparing this bid, Bidder has not been assisted by any current or former employee of the State of Washington whose duties relate (or did relate) to this Competitive Solicitation, or prospective Master Contract, and who was assisting in other than his or her official, public capacity. Neither does such a person nor any member of his or her immediate family have any financial interest in the outcome of this bid.

6. NO REIMBURSEMENT. Bidder certifies that Bidder understands that the State of Washington will not reimburse Bidder for any costs incurred in the preparation of this bid. All bids become the property of the State of Washington, and Bidder claims no proprietary right to the ideas, writings, items, or samples unless so stated in the bid.

7. PERFORMANCE. Bidder certifies that Bidder understands that its submittal of a bid and execution of this Bidder’s Certification certifies bidder’s willingness to comply with the Master Contract, if awarded such. By submitting this bid, Bidder hereby offers to furnish the goods and/or services solicited pursuant to this Competitive Solicitation in compliance with all terms, conditions, and performance requirements contained in this Competitive Solicitation and the resulting Master Contract or, if applicable, as detailed on a Contract Issues List, if permitted, in this Competitive Solicitation.

8. INSURANCE. Bidder certifies as follows (must check one):

BIDDER HAS REQUIRED INSURANCE. Bidder has attached a current, valid Certificate of

Insurance with each and all of the required insurance coverages as specified in the Master Contract (note: Bidder must attach the Insurance Certificate).

OR

BIDDER WILL OBTAIN REQUIRED INSURANCE. Bidder does not have a current, valid Certificate of Insurance with each and all of the required insurance coverages as specified in the Master Contract but, if designated as the Apparent Successful Bidder, Bidder will provide such a Certificate of Insurance, without exception of any kind, to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER DOES NOT HAVE REQUIRED INSURANCE. As detailed on the attached explanation

(Bidder to provide), Bidder does not have a current, valid Certificate of Insurance with each and all of the required insurance coverages as specified in the Master

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 3

Contract and, if designated as the Apparent Successful Bidder would not be able to provide such a Certificate of Insurance to Enterprise Services within twenty-four (24) hours of such designation.

9. DEBARMENT. Bidder certifies as follows (must check one):

NO DEBARMENT. Bidder and/or its principals are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with any federal, state, or local governmental entity.

OR

DEBARRED. As detailed on the attached explanation (Bidder to provide), Bidder and/or its principals presently are debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with a federal, state, or local governmental entity.

10. CRIMINAL OFFENSE. Bidder certifies as follows (must check one):

NO CRIMINAL OFFENSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property. Bidder further certifies that it is not presently indicted or otherwise criminally or civilly charged by a governmental entity with commission of any of the offenses enumerated in this paragraph.

OR

CRIMINAL OFFENSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.

11. WAGE THEFT PREVENTION. Bidder certifies as follows (must check one):

NO WAGE VIOLATIONS. Bidder has NOT been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, any provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

OR

VIOLATIONS OF WAGE LAWS. Bidder has been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, a provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 4

12. PAY EQUALITY. Bidder certifies as follows (must check one):

PAY EQUALITY FOR SIMILARLY EMPLOYED WORKERS. Bidder’s similarly employed individuals are compensated as equals. For purposes of this provision, employees are similarly employed if the individuals work for the same employer, the performance of the job requires comparable skill, effort, and responsibility, and the jobs are performed under similar working conditions. Job titles alone are not determinative of whether employees are similarly employed. Bidder may allow differentials in compensation for its workers based in good faith on any of the following: a seniority system; a merit system; a system that measures earnings by quantity or quality of production; a bona fide job-related factor or factors; or a bona fide regional difference in compensation levels. A bona fide job-related factor or factors may include, but not be limited to, education, training, or experience that is: consistent with business necessity; not based on or derived from a gender-based differential; and accounts for the entire differential. A bona fide regional difference in compensation level must be consistent with business necessity; not based on or derived from a gender-based differential;

and account for the entire differential.

OR

NO PAY EQUALITY FOR SIMILARLY EMPLOYED WORKERS. Bidder’s similarly employed individuals are NOT compensated as equals.

13. WORKERS’ RIGHTS (EXECUTIVE ORDER 18-03). Bidder certifies as follows (must check one):

NO MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS FOR EMPLOYEES. Bidder does NOT require its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

OR

MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS FOR

EMPLOYEES. Bidder requires its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

14. TERMINATION FOR DEFAULT OR CAUSE. Bidder certifies as follows (must check one):

NO TERMINATION FOR DEFAULT OR CAUSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

OR

TERMINATION FOR DEFAULT OR CAUSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

15. TAXES. Bidder certifies as follows (must check one):

TAXES PAID. Except as validly contested, Bidder is not delinquent and has paid or has arranged for payment of all taxes due to the State of Washington and has filed all required returns and reports as applicable.

OR

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 5

DELINQUENT TAXES. As detailed on the attached explanation (Bidder to provide), Bidder has not paid or arranged for payment of all taxes due to the State of Washington and/or has not timely filed all required returns and reports as applicable.

16. LAWFUL REGISTRATION. Bidder, if conducting business other than as a sole proprietorship (e.g., Bidder is a corporation, limited liability company, partnership) certifies as follows (must check one):

CURRENT LAWFUL REGISTRATION. Bidder is in good standing in the State of Washington and the jurisdiction where Bidder is organized, including having timely filed all required annual reports.

OR

DELINQUENT REGISTRATION. As detailed on the attached explanation (Bidder to provide), Bidder currently is not in good standing in the State of Washington and/or the jurisdiction where Bidder is organized.

17. SUBCONTRACTORS. Bidder certifies as follows (must check one):

NO SUBCONTRACTORS. If awarded a Master Contract, Bidder will not utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation.

OR

SUBCONTRACTORS. As detailed on the attached explanation (Bidder to provide), If awarded a Master Contract, Bidder will utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation. In such event, Bidder certifies that, as to the State, Bidder shall retain responsibility for its subcontractors, including, without limitation, liability for any subcontractor’s acts or omissions. Note: Bidder must provide the precise legal name (including state of organization), business address, and federal tax identification number (TIN) for each subcontractor. Note: If the TIN is a SSN, provide only the last four (4) digits.

18. WASHINGTON SMALL BUSINESS. Bidder certifies as follows (must check one):

WASHINGTON SMALL BUSINESS. Bidder is a Washington Small Business as defined in RCW 39.26.010. To qualify as a Washington Small Business, bidder must meet the following three (3) requirements:

1. Bidder’s principal office/place of business must be located in and identified as being in the State of Washington. A principal office or principal place of business is a firm’s headquarters where business decisions are made and the location for the firm’s books and records as well as the firm’s senior management personnel.

2. Bidder must be owned and operated independently from all other businesses and have either: (a) fifty (50) or fewer employees; or (b) gross revenue of less than seven million dollars ($7,000,000) annually as reported on its federal income tax return or its return filed with the Washington State Department of Revenue over the previous three consecutive years).

3. Bidder must have certified its small business status in WEBS.

http://www.des.wa.gov/services/ContractingPurchasing/Business/Pages/WEBSRegistration.aspx

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 6

OR

NOT WASHINGTON SMALL BUSINESS. Bidder is not a Washington Small Business as defined in RCW 39.26.010.

19. VETERAN-OWNED BUSINESS. Bidder certifies as follows (must check one):

VETERAN-OWNED BUSINESS. Bidder is a certified Veteran-Owned business under

RCW 43.60A.190 and is identified as such on WEBS (which is confirmed by the Washington Department of Veterans’ Affairs).

OR

NOT VETERAN-OWNED BUSINESS. Bidder is not a certified Veteran-Owned business under

RCW 43.60A.190.

20. REFERENCES. Bidder certifies that the references provided to Enterprise Services have worked with Bidder and that such individuals and firms have full permission, without any additional requirement or release, to provide such references and information to Enterprise Services. Bidder hereby authorizes Enterprise Services (or its agent) to contact Bidder’s references and others who may have pertinent information regarding Bidder’s prior experience and ability to perform the Master Contract, if awarded. Bidder hereby authorizes such individuals and firms to provide such references and release to Enterprise Services information pertaining to the same.

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or has become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME: KB & ASSOCIATES, LLC

Print Name of Bidder – Print full legal entity name of the firm submitting the Bid

By:

Signature of Bidder’s authorized person

Title: President Title of person signing certificate

Date: January 18, 2021

Kindra Benavidez Print Name of person making certifications for Bidder

Place: Olympia, WA Print city and state where signed

Return this Bidder’s Certification to Procurement Coordinator at:

DESContractsTeamCedar@des.wa.gov mailto:DESContractsTeamCedar@des.wa.gov

EXHIBIT A-1 – BIDDER’S CERTIFICATION - 01620 PAGE 7

Subcontractor Detail KB & Associates, LLC (KBA) intends to utilize subcontracts as part of providing services on this contract. KBA certifies that it retains responsibility for its subcontractors, including, without limitation, liability for any subcontractor’s acts or omissions.

Subcontractor Name Legal Entity Name Business Address State of Organization

TIN or last 4-SSN

Dennis Elonka Elonka Management Services 7624 Shore Acres Dr NE Olympia, WA 98506

WA 81-0774454

Seanna Sams Seanna Sams 9101 Steilacoom Rd SE Unit 31 Olympia, WA 98513

WA 4378

Curtis Ortler CDO Change Management, LLC 2404 Snyder Ave Bremerton, WA 98213

WA 84-2211367

Nancy Ahern Ahern Management Consulting 14534 Edgewater Ln NE, Lake Forest Park, WA 98155

WA 2736

Deborah McClain Deborah McClain 4502 Kennedy Rd NE, Tacoma, WA 98422

WA 6531

Jacqui Boydston Jacqueline Boydston

7623 50th Ave NE, Lacey, WA 98516 WA 2008

Doric Olson and John Utter

Thrive at Work 434 Vista Ave SE, Olympia, WA 98501 WA 81-0968269

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 1

EXHIBIT A-2 – BIDDER’S PROFILE

Competitive Solicitation No.: 01620 – Business Consulting Services

Bidder: KB & Associates, LLC

BIDDER INFORMATION

Legal name and address of Bidder:

Note: This must match information from Business License

KB & Associates, LLC_________ Business Name _9210 Fox Ridge Ln SE________ Address _Olympia, WA 98513_________ City, State, Zip Code

Washington State Department of Revenue Registration Number:

Note: This is the Unified Business Identifier (UBI)

_#602917609________________

Federal Tax ID No. (TIN):

Note: If your TIN is a Social Security number, provide only the last four digits.

_#27-4491330_______________

Is your firm certified as a minority or woman owned business with the Washington State Office of Minority & Women’s Business Enterprises

(OMWBE)?

Yes No If yes, provide MWBE certification no.

_ #W2F0024989_______

Is your firm a self-certified Washington State small business?

Note: See definitions of ‘microbusiness,’ ‘minibusiness,’ and ‘small business,” set forth in

RCW 39.26.010.

Yes No

If yes, what is your business size?

Small Mini Micro

Is your firm certified as Veteran Owned with the Washington State Department of Veteran Affairs?

Yes No

If yes, provide WSDVA certification no.

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 2

CONTRACT MANAGEMENT POINTS OF CONTACT

Authorized Representative Name: Kindra Benavidez, CCMP™ Email: kindra@kbandassociates.com Phone: (360) 561-5239

Contract Administrator Name: Kindra Benavidez, CCMP™ Email: kindra@kbandassociates.com Phone: (360) 561-5239

Sales Reporting Representative Name: Jena Stagner Email: jenastagner@gmail.com Phone: (360) 470 - 1798

Sales Reporting Alternate Name: Kindra Benavidez, CCMP™ Email : kindra@kbandassociates.com Phone: (360) 561-5239

Management Fee Representative Name: Jena Stagner Email: jenastagner@gmail.com Phone: (360) 470-1798

Management Fee Contact Alternate Name: Kindra Benavidez, CCMP™ Email: kindra@kbandassociates.com Phone: (360) 561-5239

Address for Enterprise Services to send management fee invoices: (Email Preferred) Company name: KB & Associates, LLC Attn: Kindra Benavidez Address: 9210 Fox Ridge Ln SE City/State/Zip: Olympia, WA 98513 Email: kindra@kbandassociates.com

ORDERING/SALES POINTS OF CONTACT (expand as necessary)

Name Phone Number E-mail Area of Responsibility

Kindra Benavidez 360-561-5239 kindra@kbandassociates.com All mailto:kindra@kbandassociates.com

EXHIBIT A-2 – BIDDER’S PROFILE - 01620 PAGE 3

REFERENCES

Reference 1 – Organizational Development (consultants Nancy Ahern & Kindra Benavidez)

Company Name:

Contact & Title:

Phone:

Email:

DSHS - Developmental Disabilities Administration Debbie Roberts, Deputy Assistant Secretary 360-407-1530 or 360-280-6179 debbie.roberts@dshs.wa.gov

Reference 2 – Organizational Development (consultants John Utter & Doric Olson)

Company Name:

Contact & Title:

Phone:

Email:

South Puget Sound Community College Noel Rubadue, Dean of Corporate & Continuing Education 360-709-2011 nrubadue@spscc.edu

Reference 1 – Change Management (consultant Kindra Benavidez)

Company Name:

Contact & Title:

Phone:

Email:

DSHS - Aging and Long Term Support Administration Bill Moss, Assistant Secretary 360-725-2311 or 360-951-0701 bill.moss@dshs.wa.gov

Reference 2 – Change Management (consultant Curt Ortler)

Company Name:

Contact & Title:

Phone:

Email:

Puget Sound Naval Shipyard Rob Gorman, Process Improvement Department Director 360-535-2670 rob.gorman@navy.mil

Reference 1 – Management and Business Analysis (consultant Dennis Elonka)

Company Name:

Contact & Title:

Phone:

Email:

DSHS - Aging and Long Term Support Administration Bea Rector, Home & Community Services Director 360-725-2272 or 360-915-2507 bea.rector@dshs.wa.gov

Reference 2 – Management and Business Analysis (consultant Seanna Sams)

Company Name:

Contact & Title:

Phone:

Email:

Public Partnerships Limited Gwen Marvin, Executive VP Client Engagement 253-320-3572 gmarvin@pcgus.com

PURCHASE CARDS (I.E., CREDIT CARDS)

Please indicate which types of purchasing (credit) cards are accepted (note: any card fees must be included in the unit price of the bid):

Visa Master Card American Express Discover Other: N/A Return this Bidder’s Profile to Procurement Coordinator at:

EXHIBIT A-3 – RESPONSIBLE BIDDER (COMPETENCIES) - 01620 PAGE 1

EXHIBIT A-3 - RESPONSIBLE BIDDER (COMPETENCIES)

Competitive Solicitation: No. 01620 – Business Consulting Services

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief that the following are true, complete, correct, and made in good faith:

Diversity, Equity, and Inclusion (DEI) is important to Washington State must be present in the fabric of the work we do in all areas. For professional services, where outside entities are coming into and directing the work of our civil servants, it is essential that they align with these values. As a requirement for responsibility, your firm must attest to the state’s values and culture. This will become part of any resultant contract and Bidder will be required to meet or exceed the commitments listed herein.

ATTESTATION

☒ I and the named leader(s) below have read and understand the Washington State Enterprise Leadership Competencies and the Enterprise DEI Competencies for all employees posted by the DEI Committee of the Office of Financial Management, and titled “Enterprise DEI Competencies – All Employees – A pathway for success [PDF]”. The named leader(s) below have the authority to, and shall ensure, that Bidder, Bidder’s employees, and Bidder’s subcontractors will follow the base expectation for values and culture established by Washington State. As Washington State continues to listen to our state family, this leader will enhance diversity, equity, and inclusion within this organization. I will notify Enterprise Services within 30 days if these named leader(s) need to be changed.

Kindra Benavidez, President _________________________ January 17, 2021 Name, Title Signature Date

Name, Title Signature Date

Name, Title Signature Date https://des.wa.gov/sites/default/files/public/documents/Training/LeadershipDevelopment/Leadership_Competencies.pdf?=420bb https://des.wa.gov/sites/default/files/public/documents/Training/LeadershipDevelopment/Leadership_Competencies.pdf?=420bb https://ofm.wa.gov/state-human-resources/workforce-diversity-equity-and-inclusion/diversity-equity-and-inclusion-resources/dei-committee-documents https://ofm.wa.gov/state-human-resources/workforce-diversity-equity-and-inclusion/diversity-equity-and-inclusion-resources/dei-committee-documents

EXHIBIT A-3 – RESPONSIBLE BIDDER (COMPETENCIES) - 01620 PAGE 2

CERTIFICATION

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or has become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME: KB & ASSOCIATES, LLC

Print Name of Bidder – Print full legal entity name of the firm submitting the Bid

By: __________________________ Signature of Bidder’s authorized person

Title: President Title of person signing certificate

Date: January 17, 2021

Kindra Benavidez Print Name of person making certifications for Bidder

Place: Olympia, WA Print city and state where signed

Return this Bidder’s Certification to Procurement Coordinator at:

Bidder Name: KB & Associates, LLC

EXHIBIT C - 2 – BIDDER RESPONSE SHEET / 01620-BUSINESS CONSULTING SERVICES

Categories that your company is bidding on (Mandatory, Not Scored)

Check the box(s) next to each category that your company is bidding on:

Organizational Development Change Management Management and Business Analysis

Bidder’s Organization (4 pages maximum) (150 points)

Our company’s mission is to turn our customer’s ideas into results. We do that by providing high-caliber organizational development, organizational change management, and project management consulting.

Since 2009, we have provided expert-level, hands-on consulting services to private and public sector organizations. We have served fourteen (14) Washington State agency and municipal entities, three (3) non-profit entities, and three (3) for-profit entities. We are a self-certified small business, with OMWBE certification and annual gross revenue averaging $1 million per year.

We have provided expert services on over 45 projects, including several high-risk, high-profile efforts involving tens of thousands of diverse stakeholders, thousands of staff, and multi-million-dollar budgets.

Our firm upholds an excellent reputation in the industry. Our customers have said the following regarding our services and results:

“Consistently exceeded expectations in leading and performing expert level OCM services.”

“…known as one of the best OCM vendors in the south Puget Sound area.”

“…ability to quantify the outcomes of the work – in areas that can be difficult to quantify – is the best I have seen in this field.”

“I can count on high-quality delivery, excellent communication, and professionalism.”

“…unique combination of expertise in the areas of organizational and leadership development, OCM, and project management.”

“…a trusted and skilled advisor who, from my experience, will help your organization succeed.”

“…an excellent investment in your organization. I have 35+ years of hiring people to do work and [company president] is among the best..."

Our firm earns significant repeat business with many of our customers. This is due to our ability to quality deliver results on time at a competitive cost.

As a firm we are powerfully equipped to bring:

• Seasoned consultants with demonstrated performance and proven results

• Extensive work with Washington State agencies and municipal governments

• Practiced OCM, OD, Management practitioners, coaches, mentors, and trainers

• Expertise with both standardized and customizable frameworks that can be fully deployed and integrated into the culture and practices of each customer

• A holistic, systematic, and scalable, approach, that effectively produces a deliberate means to manage daily change in a way that is inclusive and culturally competent

• Strategy to support customers with knowledge transfer of OD, analysis, and change competencies and capabilities through mentoring and modeling

• Ability to assess staff capacity, knowledge, and readiness for strategic implementations using both quantitative and qualitative measures

• Methods and measures, to track and report readiness for change and the outcomes of change

• Ability to build strategy and consensus across leadership, organizations, and stakeholders

• Knowledge and experience with state government legislative, portfolio management, and HR processes

• Excellent professional interpersonal and facilitation skills

The Team:

We benefit the organizations who call upon our firm by leveraging local resources to achieve proven results on both small- and large-scale efforts, including projects that are technical and non-technical in nature.

The team presented for this master contract consists of the President and eight (8) consultants. Our team members have significant experience and formal education in the fields of Organizational Development, Organizational Change Management, Management and Business Analysis, and Project Management. We use proven techniques and methodologies to assist our customers in successfully planning, managing, and implementing significant organizational changes, program implementations, and high-profile system modernization projects.

Across the team we bring the following professional certifications, many of which are held by more than one team member:

• Two Certified Change Management Professionals (CCMP™)

• Five senior Prosci-certified organizational change management consultants

• One dual-certified executive coach and strategic development consultant, and

• One certified Organization and Systems Development consultant

• One senior Lean Six Sigma Black Belt consultant

• One senior Project Management Professional (PMP), and two senior Certified Project

Managers

Organization Chart:

The organizational chart illustrates the diverse areas of expertise our team brings to the customers of this master contract. Specific credentials of each consultant are outlined in the Qualifications section of this response.

We have the wisdom and experience to bring these elements together in a tailored fashion to bring maximum value to the customer.

The Differentiators:

Our firm is uniquely distinguished with the following:

Highly integrated and inclusive service approach and methodology with proven results with a diverse set of state, local, and federal government agencies Our intentional approach with quality assurance enables customers to clearly see progress and identify where additional attention may be needed Extensive experience fostering inclusion and building engagement across diverse groups of stakeholders and project teams Our outstanding reputation for producing measurable results and outcomes across multiple consulting disciplines Demonstrated dependability to produce quality outcomes with high-risk, high-profile, first-in-the-nation implementations

Company PresidentCompany President and Founder

OD and OCMOD and OCM Consultant

Management Svcs andManagement Svcs and Proj Mgmt Consultant

Organizational SystemsOrganizational Systems Design Consultant

Project Management Project Management Consultant

OCM and CustomerOCM and Customer Service Consultant

Exec Coach and ConflictExec Coach and Conflict Resolution Consultant

Exec Coach and StrategicExec Coach and Strategic Planning Consultant

OD and LeanOD and Lean Consultant

Experience (4 pages for each category bid) (200 points)

Project 1 / Reference 1 - Organizational Development Two team members from our firm completed an organizational development project that optimized its increasingly unwieldy organizational structure for a large state agency department.

Goals of Engagement:

1. Provide an organizational structure to help deal with future growth and embracing the agency’s commitment to diversity, equity, and inclusion

2. Preserve a strong, collaborative decision-making structure that will allow decisions to be effectively implemented within the organization with a top-down approach.

3. Reduce the number of direct reports to the organization’s top leadership

4. Concentrate change at the headquarters leadership level (i.e., managers and supervisors)

5. Provide for new leadership roles and succession planning in the organizational structure

Size of Agency: Over 4,000 employees within this organization; 17,000 in the entire agency

Duration of engagement: Six months; July through December 2019

Scope of Engagement:

The project involved meeting with the agency leader to clarify the project goals, approach, and timeline. Our team members designed and implemented a strategy for interviewing key supervisor and manager leadership groups in the organization to gather their input and perspectives regarding a potential reorganization. The effort culminated with our team proposing a new organizational structure that would meet the intention of the project and the desired outcomes.

Historical Context:

The consultants conducted three group meetings that included input from 25 senior staff. Individuals who were not able to participate in person or who had additional thoughts shared them with the consultant in a telephone interview or in writing. This supported the important goal of ensuring diversity of perspective.

In these meetings, staff were asked to comment on what was working well in the organization, what ideas they had for organizational change (i.e., what might not be working as well), and what concerns they had about a potential reorganization. The consultant looked for key themes in these comments, screening out issues that seemed to pertain to an individual supervisor or manager’s experience or a systemic issue that was clearly out of scope of the work.

Our team members applied current best practices in organizational systems design to assess and analyze the information gathered, and ultimately to provide guidance to the leadership on the recommended organizational structure.

After completing this work, the consultants met with the leadership and provided the following:

• General observations and common themes from the interviews

• Preliminary recommendations for structural organizational change

• Recommendations for follow-up work at the managerial level

• Implementation considerations and recommended for next steps

• A tailored project schedule and communication plan including key messages tied to implementation milestones

Results:

The recommendations for reorganization and the supporting plans proposed by our team were rapidly adopted by the leadership. Roles and responsibilities were assigned, and the organization began implementation. As a result of our engagement, the customer achieved the following outcomes:

1. Established a refined and realigned organizational structure that positions them to adapt to future growth

2. Engagement of staff that is consistent with their commitment to diversity, equity, and inclusion

3. Clear lines of business with decision-making delegated to the lowest appropriate levels

4. Fewer direct reports to the organization’s top leadership

5. Increased opportunities for leadership growth for mid-management that will support succession planning and preserve institutional knowledge

The leadership of this organization has continued to seek out consultation from our team as they moved through implementation and into sustainment of the change.

Project 2 / Reference 2 - Organizational Development

Two team members have been teaching the Creating Psychological Safety Through Conversations workshop at a college for two years. It is one of four courses designed and developed by our team members that make up the Building Resilient Teams certificate program offered through the college.

Goals of Engagement:

Upon completion of this course, participants can:

1. Approach difficult conversations in the workplace with an open mind and clear set of principles

2. Understand how to view situations from others’ perspectives

3. Gain the ability to share their own perspective in a safe and effective way

4. Learn how to collaboratively align the goals of the team

5. Design agreements that build commitment and action

6. Create safe conversations that bring the team to common understandings

Size of Organization: Over 6,100 enrolled participants, 30% of whom are in a workforce program

Duration of Engagement: Ongoing since January 2019

Scope of Engagement:

Create and deliver coursework that will enable participants to gain and refine essential personal and professional communication skills, including creating psychological safety.

Historical Context:

Effective, efficient organizations need employees who are skilled in having inclusive, diverse, purposeful, and meaningful conversations and dialogue. It is more critical today than ever before, and essential for all organizations who are trying to further their diversity, equity, and inclusion programs.

The Creating Psychological Safety Through Conversations course was conceived, designed, developed, and launched by two of our collaborating team members. The classes are offered through [college] to all Washington State Government employees and the public.

Since January 2019, it has been offered each quarter as an intensive three 8-hour day event. This course is designed to help people understand and implement communication strategies that work in concert with the human brain and nervous system, rather than against it. It is an especially effective course for supervisors and managers who feel they are reaching dead ends with their communication efforts.

The intension of this course is to help equip the participants with tools to effectively build a team culture that is supportive, aware, and connected by helping them develop roads to effective communication.

At the completion of the course, participants are equipped to:

• Create compassionate, inclusive, and respectful interactions by exploring the connections between biology and psychology when conversations go well and when they go poorly.

• Build critical conversation skills to encourage understanding and growth within their team and for themselves.

• Explore different types of conversations, including the purpose of each and how they impact trust and safety.

Conversational skills are taught through learning practical, memorable, step-by-step methods that are the catalyst to meaningful, energizing, and effective conversations. Participants learn how to transform disagreements into collaborative and strengths-based solutions, discovering how to effectively build consensus and identify pathways forward.

Results:

• Over 50 individuals have completed the course and enrollment continues,

• We have been consistently requested to teach this popular course each quarter, and

• Overall participant rating for coursework has been a 6.5 out of 7

Participants have found value in the concepts taught by the instructors from our team, saying the following in response to completing the course:

“It's a great mix of dynamic interaction and lecture.

This is not mainstream material, and the instructors bring it down to an understandable and applicable level.”

“I like that the instructors established psychological safety before teaching us psychological safety.

Demonstrations that hold weight over talk or theory.”

“The instruction team is amazing. Great instructors with real world experience that is invaluable.”

“The best courses I've taken learning this [type of] material. These tools will serve me in all facets of my life for the rest of my life.”

Project 1 / Reference 1 – Change Management

Our company provided Organizational Change Management services on a high-profile Level 3, first-in-the-nation system integration and modernization project across two large state agencies.

Goals of Engagement:

1. Engage at least 30% of the 35,000 external users during the early access phase of the system implementation,

2. Identify, analyze, plan, and execute needed business process changes,

3. Prepare 3,000 staff to successfully adapt to the change, and

4. Train supervisors and managers on how to lead their staff through change

Size of Agency: Over 17,000 total agency employees

Duration of engagement: Two years, ending June 30, 2016

Scope of Engagement: Provide expert OCM services to ensure readiness of approximately 35,000 external users and 3,000 staff across the state and address 289 business process changes.

Historical Context:

Our firm was contracted to implement an OCM framework and lead a team of state OCM/Readiness staff through the application of the framework to achieve readiness for a major business and system modernization effort. The 35,000 external users across the state were:

• Not typically technically savvy,

• Diverse culturally and in terms of preferred spoken language,

• Diverse in age, ranging from individuals in their 20s to those in their 80s,

• Dispersed across the state, and

• Historically slow adopters of change

This project would require them to change the way they reported their information from a simple phone-based process reporting a couple of data elements, to an online system that required reporting several additional data elements. Given these characteristics, the project’s executive sponsor set a goal of 30% engagement of this group during the early access phase of this system.

Our team member led a team of 9 state staff in the operation and implementation of the change management effort. Our team member successfully implemented our firm’s customized change management framework for this extraordinarily complex, first-in-the-nation Level 3 system integration and modernization project. This integrated OCM framework blends the art and practice of change management, transition management, and project management to produce measurable, tangible, sustainable results.

The approach also addressed the diverse needs of the stakeholders, providing information that met the stakeholder needs and was delivered in multiple formats. This resulted in more inclusion, leading to increased awareness of the change among stakeholders, and ultimately, in high levels of engagement prior to the implementation.

Results:

By using our firm’s OCM framework on their project, the sponsor had quantitative metrics that enabled them to know exactly how ready the staff, stakeholders, and business processes were for implementation.

We are extremely proud that our OCM effort achieved the following project-related results:

• Over 35,000 external users o 92% engaged with the system during early access phase (exceeded sponsor goal of 30%) o Stakeholder usage of the system normalized in 3 months (rapid adoption)

• Over 3,000 staff users o Significant transition activities supported 61 business areas across 2 agencies to resolve 289 unique business process changes o 98% of business process readiness tasks completed ahead of go-live; with all critical tasks completed prior to implementation

On a more granular level, readiness assessments were performed by our team member which informed project sponsors on progress in key areas regarding staff and management perceptions of readiness (see table below). The data clearly shows progress through the individual change process, and increased understanding of managers and supervisors on how to fulfill their role as change champions and support their staff through the transition.

On a more enterprise level, the customer’s staff who worked on the project as part of the readiness team experienced a significant increase in their capabilities to plan and implement change. The customer continues to benefit from the knowledge transfer that occurred as staff now demonstrate competency in applying OCM on other change initiatives.

The customer was extremely pleased with the results of this engagement and has continued to seek our firm out to provide OCM services on additional high-profile innovative efforts, both technical and non-technical in nature.

Topic Area Baseline Assmt

Second Assmt

Change

Understands why project is happening 83% 88% + 5% Receives information regularly 44% 74% + 30% Understands impacts to work 52% 70% + 18% Knows where to find information 52% 71% + 19% Mgr/Sup: Understands their role in project success 58% 72% + 14% Mgr/Sup: Has resources needed to assist staff 48% 61% + 13%

Project 2 / Reference 2 - Change Management

One of our firm’s team members led a project to implement an enterprise change management program for a large federal government entity.

Goals of Engagement:

1. Plan and implement an enterprise change management program

2. Utilize Prosci® methodology as the primary framework

3. Establish a team of OCM practitioners who are trained and certified in the Prosci® methodology

4. Launch a community of practice for the organization

Size of Agency: Over 15,000 total employees

Duration of Engagement: Three years, beginning in 2016 and concluding in 2019

Scope of Engagement:

Establish an organizational change management practice that is applied across the enterprise and scalable for changes small to large, and programmatic, process or technical in nature.

Historical Context:

Following a strategic alignment workshop in the fall of 2015, the entity identified the need to improve its outcomes by establishing an enterprise change management office, installing an Administrator, and obtaining requisite training moving forward. Our team member was assigned as the lead for the effort.

The organization was diverse with regards to:

• Gender, age, and ethnic backgrounds,

• Cultural among individuals, business units, and hierarchical structure

• The types of work performed across the entity, and

• Interest and willingness of individuals to adopt an OCM methodology

Our team member successfully implemented a change management office that includes, but is not limited to, the following characteristics:

• Planning: all potential change projects perform a variety of assessments with the objective of determining organizational readiness, change characteristics, associated risk, change saturation, as well as sponsorship, project management and preparation.

• Assignment and support of roles: assessments are made to determine current state maturity within the attributes of leadership, skill, standardization, project, and process.

• Shared vision: future state vision is developed, gaps identified, and tactics developed to bridge those gaps and to realize the future state.

Our team member performed multiple OCM Capability Maturity Assessments to measure results of the organization’s adoption of the enterprise change management methodology. After the initial baseline assessment, a gap analysis was performed, and tactics were developed with representation across the organization to address areas in need.

Following the second assessment, a new focus was put on leadership, specifically sponsorship training and awareness of roles and expectations, as well is the focus on integration with project management and the organization’s lean initiatives outlined in the following section.

Results:

The organization achieved the following results from this effort:

1. An enterprise change management program was successfully implemented and is currently being sustained within the organization,

2. Prosci® methodology is the primary framework used by the organization,

3. Eleven OCM practitioners were trained and certified in the Prosci® methodology, and

4. A community of practice was implemented to share successes

The methods and approach used for this effort continue to be leveraged by the organization today.

An overview of the assessment results is illustrated below, showing significant growth in all areas of the organization’s change management maturity, as an outcome the implementation of this program.

Further, the organization’s maturity in application, competencies and standardization were observed because of the efforts in demonstration projects, team training and execution, and standardization of approach and language. Socialization improved as well as the success of project outcomes became known. When areas require more focus, representatives from across the organization now have processes in place to conduct a gap analysis and implement strategies to achieve continued growth and sustainment of the enterprise change management office.

Finally, the entity’s headquarters has now adopted the methodology for its upcoming corporate-wide information-technology database replacement. This is an expansive project impacting tens of thousands globally over the next five years. Our team member is called upon frequently to introduce the methodology and provide consultation.

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Customer OCM Capability Maturity Assessment Results

Baseline Assmt 2nd Assmt

Project 1 / Reference 1 – Management and Business Analysis Our company led the implementation of on a strategic collective bargaining process improvement effort

– from concept to conclusion - for a large Washington State government agency.

Goal…