Janitorial Services 19M05526R0001_RFP_CO Signed.pdf

Janitorial Services U.S. Embassy, Rabat, Morocco RFP No. 19M05526R0001

The Embassy of the United States of America Rabat, Morocco

January 29, 2026

Dear Prospective Offeror:

Subject: Request for Proposal Number 19M05526R0001

Enclosed is a Request for Proposal (RFP) for Janitorial Services.

IAW FAR 3.104-3, the Government has taken deliberate steps on the prohibition on disclosing procurement information. The Government intends to make this acquisition a process that is fair and transparent. Accordingly, all historical data, operational practices, and facility information will be made available to all offerors. Any information known to the Government that could reasonably affect pricing, staffing, risk analysis, or feasibility will be disclosed to all offerors.

The Government invites qualified professional entities to submit a proposal by following the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown in Item 15 of the Standard Form 1449 that follows this invitation.

The Government will consider an award to other than the lowest priced offeror or other than the highest technically rated offeror. All evaluation factors and significant subfactors that will affect contract award, and their relative importance shall be, when combined, significantly more important than proposal cost or price.

We are using procedures outlined in FAR Part 15 and the Tradeoff Process described in FAR 15.103-1. In a tradeoff source selection process, the Government may make award to a qualified offeror without holding exchanges, although communications may be held if determined to be in the best interest of the U.S. Government with offerors before or after a competitive range is established.

The Embassy will conduct a site visit for interested parties on February 17, 2026, at 10:30 AM at the US Embassy Rabat. Prospective offerors should contact: rabatgsocontracts@state.gov no later than February 12, 2026, with the names and ID card information for those wishing to participate in the site visit. Please be sure to bring the solicitation document with you to the site visit. No extra copies will be provided.

Questions are due by February 25, 2026, at 16:00 local time, via rabatgsocontracts@state.gov

Offers are due by March 16, 2026. No offers will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted or reviewed.

Your proposal must be submitted electronically to rabatgsocontracts@state.gov , and not exceed 30MB.

mailto:rabatgsocontracts@state.gov

For a proposal to be considered, you must also complete and submit the following:

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications

4. Additional information as required in Section 3 5“The Offeror should submit a completed IRS Form W-14, found at www.irs.gov/w14, to ensure compliance with FAR 52.229-11;”]

6. SAM Registration

Notwithstanding FAR 4.203-1(b)(5)(ii), the Contracting Officer has determined that it is in the best interest of the U.S. Government to accept proposals from offerors that are and are not registered in the SAM (System for Award Management) database at https://www.sam.gov.

• Offerors with an active SAM registration need only provide their Unique Entity Identifier (UEI) number and are not required to complete the information 52.204-90 since relevant information is found in their SAM registration.

• Offerors without an active SAM registration must complete FAR 52.204-90, Offeror

Identification, in Section 5, Representations and Certifications. This information must be updated annually if option years are included in the solicitation or award.

Sincerely, Myron Hirniak Contracting Officer

Enclosure:

http://www.irs.gov/w14 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sam.gov%2F&data=05%7C02%7CQaraK%40state.gov%7C58db8ba920e24809aa5f08de5f275306%7C66cf50745afe48d1a691a12b2121f44b%7C0%7C0%7C639052820527956440%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=nop%2FPSae0O1l6g9SxFBYZ5DHEYCEsReua9fmVXh0JS8%3D&reserved=0

TABLE OF CONTENTS

SECTION 1 – THE SCHEDULE…………………………………………………………………………...1

• Continuation To SF-1449, RFP Number 19M05526R0001 Prices, Block 23 1

• Continuation To SF-1449, RFP Number 19M05526R0001 Schedule of Supplies/Services, Block 20

Description/Specifications/Work Statement 6

• Attachment 1: GOVERNMENT FURNISHED PROPERTY 23

• Appendix A: MATERIALS AND EQUIPMENT 24

SECTION 2 – CONTRACT CLAUSES…………………………………………………………………..26

• Contract Clauses 26

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 35

SECTION 3 – SOLICITATION PROVISIONS…………………………………………………………...52

• Solicitation Provisions 52

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 54

SECTION 4 – EVALUATION FACTORS………………………………………………………………..56

• Evaluation Factors 56

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 57

SECTION 5 – REPRESENTATIONS AND CERTIFICATIONS………………………………………...58

• Offeror Representations and Certifications 58

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFP NUMBER 19M05526R0001

PRICES, BLOCK 23

1.PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform janitorial work, including furnishing all labor, material, equipment, and services, for the U.S. Embassy Rabat. The price listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for Standard/Routine Services and a fixed rate per square meter for any temporary additional services that have been satisfactorily performed.

The Government will pay the Contractor the fixed price per month for Standard Routine Service and a fixed rate per labor hour for any temporary additional services that may be ordered and have been satisfactory performed.

Since Temporary/Additional Services fall under an indefinite delivery/indefinite quantity structure, the specific minimum and maximum limits for these services are outlined below:

Minimum: The Government shall place orders totaling a minimum of 250 Square Meters. This reflects the contract minimum for the base year and each option period.

Maximum: The amount of all orders shall not exceed 3000 square meters. This reflects the contract maximum for the base year and each option period for temporary/additional services.

1.1 VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are

1.2 OFFERS AND PAYMENT. All prices should be submitted in Local Currency, Moroccan Dirham (MAD), and all payments will be issued in the same local currency.

1.3 PRICES (Reference the table at Section 3.0 Locations for Janitorial Services)

CLIN 0001 BASE YEAR (Term: Twelve (12) Months) May 1, 2026-April 30, 2027

SubCLIN A. Standard/Routine Services. The firm fixed price is:

Price per Month Quantity of Months Price per Year

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary Additional Services Not to

Exceed per Year

Total Price without VAT

(A+B)

VAT at 20% for (A+B) CLIN 0001 TOTAL PRICE FOR BASE YEAR with

20% VAT = A+B

CLIN 1001 OPTION YEAR ONE (1) (Term: Twelve (12) Months) May 1, 2027- April 30, 2028 SubCLIN A. Standard/Routine Services. The firm fixed is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary Additional Services Not to

Exceed per Year

Total Price without VAT (A+B)

VAT at 20% for (A+B)

CLIN 1001 TOTAL PRICE FOR OPTION YEAR ONE

(1) with 20% VAT = A+B

CLIN 2001 OPTION YEAR TWO (2) (Term: Twelve (12) Months) May 1, 2028-April 30, 2029 SubCLIN A. Standard/Routine Services. The firm fixed price is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary Additional Services Not to

Exceed per Year

CLIN 2001 TOTAL PRICE FOR OPTION YEAR TWO

(2) with 20% VAT= A+B

CLIN 3001 OPTION YEAR THREE (3) (Term: Twelve (12) Months) May 1, 2029- April 30, 2030 SubCLIN A. Standard/Routine Services. The firm fixed price is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary Additional Services Not to

Exceed per Year

CLIN 3001 TOTAL PRICE FOR OPTION YEAR

THREE (3) with 20% VAT = A+B

CLIN 4001 OPTION YEAR FOUR (4) (Term: Twelve (12) Months) May 1, 2030- April 2031 SubCLIN A. Standard/Routine Services. The firm fixed price is:

Price per Month Quantity of Months Price per Year B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary Additional Services Not to

Exceed per Year

Total Price without VAT

(A+B)

VAT at 20% for (A+B)

CLIN 4001 C. TOTAL PRICE FOR OPTION YEAR

FOUR (4) with 20% VAT = A+B

52-217-8 OPTION TO EXTEND SERVICES:

Offerors are encouraged to complete the following pricing table for FAR Clause 52.217-8 Option to Extend Services for 6 months. The cost/price information provided will be used to evaluate total price for all options (52.217-5) and the total price for the basic requirement. The price offered in the table below will not be included in the total contract award amount; however, if you choose not to provide any cost/price information for each line item below, your Price Proposal will be considered incomplete, labeled as failure to follow instructions, and no further consideration will be given.

CLIN 5001 52.217-8 Option to Extend Services (Term: Six (6) Months) if Required May 1, 2031- October ,31 2031 SubCLIN A. Standard/Routine Services. The firm fixed price is:

Price per Month Quantity of Months Price per six months B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary Additional Services Not to

Exceed per six months

Total Price without VAT

(A+B)

VAT at 20% for (A+B)

CLIN 5001 TOTAL PRICE FOR 6- MONTHS OPTION

TO EXTEND SERVICES with 20% VAT = A+B

1.3.6. GRAND TOTAL OF BASE AND ALL OPTION YEARS

Base Year Total CLIN 0001

Option Year 1 Total CLIN 1001

Option Year 2 Total CLIN 2001

Option Year 3 Total CLIN 3001

Option Year 4 Total CLIN 4001

6-Month Option to Extend Services Total CLIN 5001

GRAND TOTAL IN MAD

CONTINUATION TO SF-1449,

RFP NUMBER 19M05526R0001

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this fixed price contract is to obtain janitorial services for the U.S. Embassy Rabat, and warehouse Temara, Morocco. The Contractor shall provide market-driven, industry-standard janitorial services that meet internationally recognized cleaning and quality standards. The Contractor shall perform janitorial services in all described spaces including, but not limited to hallways, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, Soccer pitch, break rooms, trash rooms, stairways and parking garages. The contract will be for a one-base-year period from the date of the contract award, with (4) four one-year option periods.

The contractor shall provide all materials, supplies, equipment, hardware, tools, scaffolding, and qualified labor consisting of thirteen (13) custodians plus one (1) on-site supervisor to perform under this contract.

All equipment and cleaning materials must be EPA-approved, environmentally preferable, and proven effective in commercial janitorial operations.

The Government will pay the Contractor the fixed price per month for Standard Routine Service and a fixed rate per labor hour for any temporary additional services that may be ordered and have been satisfactory performed.

All vacuuming, floor washing (wet works), dusting, and office cleaning must be performed before the start of business hours. The only exceptions are emergency situations, such as spills or sudden messes that arise during business operations.

When ordered, Temporary / Additional Services will be based on an indefinite delivery/indefinite quantity basis, the minimum and maximum amounts are as follows:

Minimum: The Government shall place orders totaling a minimum of 250 Square Meters. This reflects the contact minimum for the base year and each option period for temporary / additional services.

Maximum: The number of all orders should not include 3000 square meters. This reflects the contract maximum for the base year and each option period for temporary / additional services.

To ensure fair competition, the Government will provide all offerors with a Facility Information Package that includes:

• Maps and floor plans of all cleaning areas;

• Approximate daily traffic levels per zone (low/medium/high);

• Known high-priority or high-frequency cleaning problem areas;

• Any limitations on access or scheduling considerations applicable to all contractors.”

This information is provided so that no offeror receives an advantage through prior experience at the facility.

1.1 GENERAL INSTRUCTIONS

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative for review within ten (10) days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

All work must be performed before the start of business hours, except in emergency situations.

1.2 DEFINITIONS

"General Instructions" mean those instructions, directives, and guidelines that apply to all janitorial personnel.

"EC" means the Embassy Compound—U.S. Embassy office building.

“CO” means Contracting Officer.

“COR” means Contracting Officers Representative.

"Daily" means 5 days per week, Monday through Friday, excluding holidays that fall on a regular workday.

“Government” means the U.S. Government or U.S. Embassy Rabat. “POSHO” means Post Occupational Safety and Health Officer.

“Temporary Additional Services are services that are defined as Standard/Routine Services but are required at times other than the normal 08:00 to 17:00 Monday through Friday workday.” Temporary Additional Services may require additional personnel and occur outside normal business hours.

1.3 DUTIES AND RESPONSIBILITIES

1.3.1 Certain areas listed in Section 3 Locations for Janitorial Services require an Embassy provided security escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur and will include the definition of a security violation and resulting consequences for repeated violations.

For areas requiring security escorts, the Government will provide all offerors with historical average escort wait times, expected escort availability windows, and escort scheduling procedures.

The Government will also issue a standardized access plan applicable to all contractors to ensure equal understanding of security constraints.

1.3.2 The Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. Daily services must be completed before business hours, except in emergency situations.

1.3.3 The Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

1.3.4 Temporary Additional Services are services that are defined as Standard/Routine Services but are required at times other than the normal workday 08:00 to 17:00 Monday through Friday workday or require additional personnel. These services shall support cleaning services, special events, and/or unscheduled requirements at the Embassy. They must be performed by trained Contractor personnel and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24-hour-advance notice.

The Government will provide all offerors with the historical quantities of Temporary/Additional Services ordered over the previous three years, broken down by month or event type. The Government will also disclose any known future events that could significantly impact Temporary/Additional Services requirements.

1.3.5 The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

1.4 TYPES OF SERVICES

Standard/Routine Services shall include the following work:

1.4.1 Daily Cleaning Requirements (Pre-Business Hours):

1.4.1.1 Sweeping and/or damp mopping of hard surface floors in all high traffic areas Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. All necessary safety precautions will be taken using appropriate caution signs during cleaning and wet operations. Cleaning may need to be more frequent than once per day when it is rainy. Floors must be cleaned before business hours except in emergency situations.

All mandatory pre-business-hour cleaning requirements shall specify exact allowable time windows (e.g., 05:00–08:00), rather than relying on historical knowledge.

If any exceptions exist or are anticipated, they will be identified as part of the solicitation rather than assumed based on past practice.

1.4.1.2 Thorough cleaning of toilets, waterless urinals, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, and soap dispensers in all bathrooms and check/refill all antiseptic gel dispensers with gel provided by the Embassy. The Contractor shall check these areas several times daily to ensure that the facilities are always clean and neat. These tasks must be completed before the start of business hours, with additional checks as necessary during business hours.

1.4.1.3 Emptying all wastepaper baskets and recycling containers. Replace plastic wastepaper basket linings and returning items where they were located.

1.4.1.4 Cleaning of glasses, cups, and coffee services in the Executive Office kitchenette. The Contractor shall clean the items in hot soapy water, rinse, dry, and polish so that a presentable appearance is maintained.

1.4.1.5 Removing grease marks or fingerprints from walls, doors, door frames, windows, window frames, glass desk protectors, reception booths, and partitions.

1.4.1.6 Removing trash bags from offices, restrooms, kitchenettes, control accesses, utility building area, mechanical rooms, gym, and conference rooms. Removing trash to designated area as directed by the COR and keeping trash area in a sanitary clean condition by scrubbing and washing the trash collection areas.

All trash shall be removed from the Embassy premises Monday thru Friday and disposed of according to local environmental laws. Trash consists of all material such foods, paper, construction material, gardening clippings, plastics wood, insulation and other items.

1.4.1.7 The Contractor shall frequently check areas used by Embassy visitors several times daily to ensure that the facilities are maintained clean and neat.

1.4.1.8 The Contractor is responsible for picking-up pre-sorted recycling materials from employee work areas and transporting them to designated collection containers. Contractor is also responsible for ensuring that trash and recycling are not mixed before placement into designated collection containers, recycling bins.

1.4.2 Weekly Cleaning Requirements

1.4.2.1 Sweeping and mopping of the cafeteria eating area where the tables and chairs are located.

1.4.2.2 Sweeping debris from the interior courtyard, walkways and driveways and hose clean them during appropriate climatic and water use conditions.

1.4.2.3 Wipe down all exercise equipment in the gym and mop the gym floor using antimicrobial cleaner.

1.4.2.4 Dusting and cleaning of all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps and other common items found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces. Using appropriate cleaning material such oils and non-corrosive products as directed by the COR and Facilities Manager. This shall include a daily cleaning of the Exercise Room and the wiping of all equipment to include mirrors.

1.4.2.5 Vacuuming all rugs, carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath and then replaced in their original position. Spot cleaning of carpets in areas of doorways and other high traffic areas must be performed routinely.

1.4.2.6 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

1.4.2.7 Coordinate with the Embassy’s authorized trash disposal contractor to ensure proper handling, accepted type of disposed material, and preparations of trash for removal from the Embassy.

1.4.2.8 Cleaning and sanitizing the trash holding areas every Friday afternoon, after trash is collected.

1.4.2.9 All vacuuming, dusting, and floor care must be completed before business hours whenever possible.

1.4.2.10 All cleaning tasks shall use market-proven techniques and EPA-approved products.

1.4.3 Monthly Cleaning Requirements

1.4.3.1 Cleaning refrigerators in the kitchenettes.

1.4.3.2 Wiping window blinds with a damp cloth to ensure that all dust and smudges are removed.

1.4.3.3 Cleaning the internal side of window glass and sills of smudges and accumulated dirt including the atrium windows. The contractor will comply with all Embassy safety standards as outlined by the POSHO (Post Occupational Safety and Health Officer) and/or Asst/POSHO. Scaffolding and all tools required are to be supplied by the contractor. Prior to the installation and use of scaffolding or elevated height equipment, the contractor must submit a safety plan for review and approval from the POSHO (the Embassy has a personnel lift, and, with proper training, the contractor may use).

1.4.3.4 Washing the exterior side of all ground level windows. When completed the ground level windows shall be free of smudges, lint, or streaks from the surfaces.

1.4.3.5 Cleaning, removing dust and spider webs from all light fixtures and light posts.

1.4.3.6 Pressure washing the concrete area around the designated smoking area to remove all ashes and debris.

1.4.4 Quarterly Cleaning Requirements

1.4.4.1 Removing, washing, and replacing window blinds and windows, as required.

1.4.4.2 Cleaning of carpets in all high traffic areas using a purpose-built hot water “extraction” machine.

1.4.4.3 Deep clean and pressure wash cafeteria floor and wall surfaces. This task shall be performed after normal working hours.

1.4.4.4 Washing the outside of the windows and use a squeegee to remove water stains. All windows will need to be treated with glass cleaner instead of water. When completed, the window surfaces shall be free of smudges, lint, or streaks. Window cleaning includes operation(s) of washing, wiping or other methods of cleaning windows.

1.4.4.5 All services shall use market-proven techniques and EPA-approved products.

1.4.5 Annual Cleaning Requirements

1.4.5.1 Washing the external sides of the windows, sunshades, and louvers including the external and internal side of atrium windows. The windows shall be free of smudges, dirt, or streaks on the surfaces.

The Contractor will comply with all Embassy safety standards as outlined by the POSHO (Post

Occupational Safety and Health Officer) or the Asst/POSHO. Scaffolding and all equipment required are to be supplied by the contractor. Prior to the installation and use of scaffolding or elevated height equipment, the contractor must submit a safety plan for review and approval from the POSHO.

1.4.5.2 Stripping wax coats and seal coats to the bare floor surface; cleaning the bare surface and reapplying the seal coat.

1.4.5.3 Cleaning of carpets in low-traffic areas using purpose-built hot water “extraction” machine.

1.4.5.4 Using a water pressure washer to clean along the edges of walls, remove stains that have penetrated the surface, and remove gum. Using blower to clean along garage walls, corners, entrance/exit areas, elevator landing and other areas to remove trash, cigarette debris, leaves and dust.

1.4.5.5 All annual cleaning services shall follow market-proven methods and utilize EPA-approved environmentally preferable products.

1.4.6 As needed, Cleaning Requirements

1.4.6.1 The Contractor shall clean all courtyard furniture handling, umbrella safety, and spot cleaning carpets. Set them properly at the end of each day. All sun umbrellas should be tied off every afternoon and be open in the morning. In cases of bad weather, all umbrellas and furniture should be properly protected to avoid any accident or damage to the property or personnel. A location is designated in the courtyard to keep the furniture safe.

1.4.6.2 Shampooing (small area spot clean as needed) carpets to address spills.

2. MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall always be responsible for on-site supervision of the Contractor’s workforce. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function.

2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Embassy. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.3 The Contractor shall be responsible for quality control. The Contractor shall submit a Contractor- Quality Control Management Plan (C-QCMP) that addresses and measures quality management throughout the performance of the contract. The C-QCMP must be submitted in draft form at the time of proposal submission for evaluation, later to be approved by the COR and used as a tool for which the COR can use as a measuring stick in quality control, the QASP, and satisfactory contract performance. The information gained will be used to address data points in the Contractor Performance Assessment Reporting System (CPARS).

2.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the Standard/Routine Services provided under the contract. Overtime may be necessary under Temporary Additional Services.

2.5 Contractor shall maintain schedules that avoid operational disruption and minimize overtime.

Quality control shall include regular and surprise inspections coordinated with the COR

3. LOCATIONS FOR JANITORIAL SERVICES

All Standard/Routine Services must be delivered on regular Embassy workdays, with vacuuming, floor washing, dusting, and office cleaning completed before the start of business hours, except in emergencies.

Interior Surface Area:

Location Estimated Area (m2)

Description Escort

CHANCERY BUILDING

Floor Basement Level

Restrooms Electrical room Telecom room Work rooms Kitchenettes Conference rooms Closets Janitor closets Stairways Private offices Workstations Exercise Room Cafeteria Table area Mailroom ECA Store Training Rooms

HU

CLO Office PAS Prayer rooms MSG Office Travel office Facilities office Management Offices Lactation room

No

Floor First Level

Restrooms Electrical rooms Telecom rooms Work rooms Kitchenette Conference rooms Closets Janitor closet Storage rooms Stairways All offices Workstations Hallways MPR Room IRC Room Post One Lobby Health Unit Management Offices

Floor Second Level

Restrooms Electrical room Telecom Room Work rooms Systems room Mechanical room Kitchenettes Conference rooms Janitor closet Storage rooms Stairways Elevators All offices Hallways Systems Suite

Facilities/Motor Pool

Restroom with showers Trades shops Storage Rooms Mechanical Rooms Lockers room Motor Pool Break rooms All offices Hallways APD Room

Floor First CAA

Front Office Suites Kitchenette Restrooms Closet Hallway

Yes

Floor Second CAA

Front Office Suite Two Office Suites Hallway Restroom

Yes

SCAC BUILDING

SCAC without Sallyport Sally Port Restroom Mechanical room

MCAC BUILDING

MCAC without Sallyport Sally Port Restroom Mechanical room

Grand Total of All Building Areas (m2): 13580

Exterior Surface Area:

Location Estimated Area (m2)

Description Escort

COMPOUND EXTERIOR

Staff Parking (3 levels) Official Parking (2 levels) Roadways Exterior Walkways Building canopies and Front Entrance Courtyard Fuel Station Area Patios Break areas 1 Basketball court 1 Mail screening facility Trash Collection Point (Excluding green areas)

WAREHOUSE

Storage area Offices Restrooms Showers Closets Janitorial Closet Stairs

Grand Total of All Exterior Areas (m2):

11600

To ensure fair competition, the Government will provide all offerors with a Facility Information Package that includes:

• Maps and floor plans of all cleaning areas;

• Approximate daily traffic levels per zone (low/medium/high);

• Known high-priority or high-frequency cleaning problem areas;

• Any limitations on access or scheduling considerations applicable to all contractors.

This information is provided so that no offeror receives an advantage through prior experience at the facility.

4. PERSONNEL

4.1 General.

The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2 Standard of Conduct.

Uniform and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR). Such items include, but are not limited to uniforms, personnel equipment, tools, cleaning supplies, equipment and any other operational or administrative items required for performance of the duties and requirements of this contract.

4.2.1 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.2 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.3 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

4.2.4. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

4.2.4.1 Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records.

4.2.4.2 Unauthorized use of Government property, theft, vandalism, or immoral conduct.

4.2.4.3 Unethical or improper use of official authority or credentials; security violations;

or, organizing or participating in gambling in any form.

4.2.5 Key Control. The Contractor shall receive, secure and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract.

The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR.

In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system or replacing a lock (handle or deadbolt).

4.3 Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

4.4 Personnel Security

4.4.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take 45 days to perform.

To facilitate seamless incumbent-to-successor transition, the Government may grant conditional or interim access to new contractor personnel while security clearances are processed. The Government may also continue to accept incumbent personnel temporarily for no more than 30 days after award, if needed for operational continuity.

For each individual the list shall include:

Full Name Place and Date of Birth Current Address National Identification number

4.4.2 The Government shall issue identity badges to Contractor personnel, after they are approved. Contractor personnel shall always display identity badge (s) on the uniform while providing services under this contract. These identity badges are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to the Embassy compound to any individual.

5. MATERIALS AND EQUIPMENT

5.1 The Contractor will provide all necessary janitorial supplies and equipment, including mops, brooms, dust rags, detergents, cleaners, etc. as well as all expendable supplies for bathrooms, soap, sanitizers gel, etc., as well as all cleaning products to perform the work identified in this contract. APPENDIX A outlines the list of consumables. All equipment and chemicals shall be approved by the COR/POSHO for use in the US Embassy Rabat.

5.2 Materials and products under Appendix A, shall comply with the U.S. EPA standards and Green Products standards and shall be approved by the COR. Copies of MSDS’s for all products shall be submitted for approval by the COR.

5.3 All materials must be environmentally preferable, market-proven, and approved by COR/POSHO. Products shall comply with EPA and Green Products standards.

6. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

6.1 The Contractor has the option to reject any or all Government furnished property or items (see Attachment 1 - GOVERNMENT FURNISHED PROPERTY). However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement, and other capital rehabilitation work for Government property in its control.

6.3 The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging, or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

7. INSURANCE

7.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury).

7.2.1 Bodily Injury stated:

Per Occurrence: As per Moroccan Law Cumulative: As per Moroccan Law

7.2.2 Property Damage stated in US Dollars:

Per Occurrence: $10,000.00 Cumulative: $50,000.00

7.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

7.3.1 For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

7.3.2 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

7.3.2.1 Any property of the Contractor,

7.3.2.2 Its officers, agents, servants, employees, or any other person arising from an incident to the Contractor's performance of this contract.

7.4 The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.5 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.6 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

7.7 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

8. LAWS AND REGULATIONS

8.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

8.2 The Contractor shall comply with all local labor laws, regulations, customs, and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

9. TRANSITION PLAN

The Contractor shall submit a Transition Plan within ten (10) calendar days after award to ensure equitable conditions for both incumbent and non-incumbent offerors. The Government will provide the standardized Transition Checklist at the time of award notification to ensure that all offerors understand the specific requirements necessary to achieve full operational readiness.

10. DELIVERABLES

The following items shall be delivered under this contract:

Description Quantity Delivery To Date

1.1 General Instructions 1 COR 10 days after award

1.2.3 Schedules 1 COR Weekly

2.3 Contractor-Quality

Control Management Plan (C-QCMP) Draft Form 1 COR As part of the offer

4.4.1 List of Personnel 1 CO Condition to Formal Award

7. Evidence of Insurance 1 COR 10 days after award

8. Licenses and Permits 1 COR As part of the offer

9. Transition Plan 1 COR 10 days after award

11. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

11.1 Quality Assurance and Surveillance Plan (QASP). This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold Services.

Performs all janitorial services set forth in the Performance Work Statement

1 through 10

All required services are performed and no more than one (1) customer complaint maximum is received per month.

11.2 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

11.3 Standard. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions- Commercial Items), if any of the services exceed the standard.

11.4 Procedures.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause, that may involve updating the C-QCMP.

(i) The Government will provide a representative list of typical complaint categories and causes experienced over the previous two years, to ensure that all offerors understand performance expectations.

12. CLARIFYING COR PREFERENCES & EMBASSY OPERATIONAL NORMS

All non-quantified expectations (e.g., ‘several times daily,’ ‘high-traffic,’ ‘frequent checks’) shall be defined numerically to ensure consistent interpretation by all offerors. Any established Embassy preferences or operational norms relevant to service levels will be issued as an addendum.

ATTACHMENT 1

DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK STATEMENT

GOVERNMENT FURNISHED PROPERTY

The Government shall make the following property available to the Contractor as "Government furnished property" under the contract:

One (1) Scissor lift: Serial Number: DPL 14-2200 One (1) Telescopic Boom lift: Serial Number: 0300212562 One (1) Electric Articulated Boom lift: Serial Number: 170000497

The Government shall provide all offerors with:

• An inspection report describing the current operational condition of all Government Furnished Equipment;

• Any known maintenance limitations;

• All scheduling and usage procedures;

• Government Issued ID Cards, number to be determined at time of award.

APPENDIX A

The Contractor shall use only environmentally preferable chemical cleaning-products.

The Contractor shall identify products by brand name for each of the following product types and be submitted for COR/POSHO approval. The materials and tools below are only a guideline:

(a) All-purpose cleaner

(b) General degreaser

(c) General disinfectant

(d) Graffiti remover

(e) Chrome and brass cleaner/ polish

(f) Glass cleaner

(g) Furniture polish

(h) Floor stripper

(i) Floor finisher

(j) Carpet cleaner

(k) Solvent spotter

(l) Gum remover

(m) Wood floor finish

(n) Restroom hand cleaner/soap

(o) Restroom disinfectant

(p) Restroom cleaner

(q) Restroom deodorizers

(r) Urinal deodorizers

(s) Lime and scale remover

(t) Stains’ removers

In addition, the Contractor shall provide following non-chemical products containing the maximum feasible number of recovered materials.

(1) Unscented Toilet Paper – The toilet paper must contain at least 100 % recovered materials and 20% post-consumer content.

(2) Paper Towels – The paper towels must contain at least 100 % recovered materials and 40 % post-consumer content.

(3) General Purpose industrial wipes – The general-purpose industrial wipes must contain at least 100 % recovered materials and 40 % post-consumer content.

(4) Plastic trash bags – Plastic trash bags must contain at least 25% post-consumer content and should be clear.

Information on environmentally preferable products (EPP) is available on the internet at http://www.epa.gov/epp.htm.

All non-chemical products (paper, plastic, etc.) should conform to the Environmental Protection Agency (EPA Comprehensive Procurement Guide (CPG) if the products are CGG-designated items. CPG information is available on the internet at http://www.epa.gov/cpg.

Contractor may propose more than one product within a product category and/or propose a product or product addressing more than one product category. After list of products has been approved by the COR/POSHO, the Contractor is responsible for using only those approved cleaning chemical products in the Embassy. If for any reason the product is found later to be ineffective, the Contractor would otherwise like to propose an alternative product, or the COR would like to propose a more environmentally preferable product, either the Contractor or COR may propose for consideration of an “equal” product.

To avoid any competitive advantage derived from prior approvals, the Government will release a list of all chemical and non-chemical cleaning products currently approved for use within the Embassy.

Offerors may propose alternates, subject to COR/POSHO approval after award.

SECTION 2 - CONTRACT CLAUSES

52.212-4 TERMS AND CONDITIONS – COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (NOV 2025)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and…