J-5 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00385
About this file
This document is a Customer Satisfaction Survey for the Federal Aviation Administration (FAA) solicitation number 697DCK-24-R-00385 for janitorial services at the Billings Logan Air Traffic Control Tower (BIL ATCT). The survey must be submitted directly to the FAA Acquisitions team at the provided email addresses, not by the company bidding on the proposal. The survey collects ratings on the timeliness of service completion, responsiveness, problem-solving capabilities, and overall service performance of the contractor. The related federal contract opportunity is for janitorial services at the BIL ATCT, with a NAICS code of 561720 and a size standard of $22M. The solicitation has key dates including a site visit on 9/17/2024, question deadline on 9/20/2024, and proposal due date of 10/2/2024. The FAA reserves the right to communicate with offerors during the process, and all questions must be submitted by email.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00385
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and melinda.davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date mailto:Darnell.A-CTR.Shelton@faa.gov mailto:christopher.bartels@faa.gov
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00385
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Darnell.A-CTR.Shelton@faa.gov and melinda.davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
mailto:Darnell.A-CTR.Shelton@faa.gov mailto:christopher.bartels@faa.gov
File details come from the government source that posted it. Updated .