J-4 Customer Satisfaction Survey.pdf

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Attached to
Landscaping services in Melbourne and Vero Beach, FL
Solicitation number
697DCK-23-R-00424
Issued by

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This document contains a customer satisfaction survey for a landscaping services contractor bidding on solicitation number 697DCK-23-R-00424 from the Department of Transportation Federal Aviation Administration Southwestern Region. The survey collects customer feedback on aspects of past performance like response times, problem solving, and on-site employee performance on a scale of excellent to unacceptable. Responses are due by October 25, 2023 and should be emailed to Christopher.Bartels@faa.gov and Darnell.A-CTR.Shelton@faa.gov. The solicitation seeks landscaping services in Melbourne and Vero Beach, Florida.

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Customer Satisfaction Survey

697DCK-23-R-00424

Date: 9-25-23

(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.

Your input is important to us and responses are required by 10-25-23 for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance:

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How quickly do we respond to your needs, requests, or complaints?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How would you rate the problem solving capabilities and follow-up of our Operations Management?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How would you rate the performance of our on-site employees providing various services for your facility?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

Organization Name: Date:

Contact:

Phone #:

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND

EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:

Christopher.Bartels@faa.gov Darnell.A-CTR.Shelton@faa.gov

Please rate your current level of satisfaction with the overall service performance:
How quickly do we respond to your needs, requests, or complaints?
How would you rate the problem solving capabilities and follow-up of our Operations Management?
How would you rate the performance of our on-site employees providing various services for your facility?

File details come from the government source that posted it. Updated .