J-3 Customer Satisfaction Survey.pdf

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Attached to
Landscaping Services West Palm Beach, FL
Solicitation number
697DCK-23-R-00398
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Customer Satisfaction Survey Solicitation # 697DCK-23-R-00398

Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Melinda.Davis@faa.gov

The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.

1. Name of Company Submitting Proposal____________________________________________

2. Name of Company Providing Survey_______________________________________________

3. Past Performance Contract# referenced for this Survey:______________________________

4. Type of Services Provided:

5. ANNUAL Dollar Amount of the above-referenced Contract___________________________

Name of the Persons (Customer) Submitting this Survey_____________________________________

I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.

Signature of the Customer_________________________________ Date________________________

Customer Satisfaction Survey Solicitation # 697DCK-23-R-00007

Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Melinda.Davis@faa.gov

The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA

Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.

1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

2. How quickly does this contractor respond to your needs, requests, or complaints?

3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

4. Please rate your current level of satisfaction with the overall service performance of this contractor:

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