J-3 Customer Satisfaction Survey - 697DCK-24-R-00521.docx
DOCX document 16 KB Posted
- Attached to
- Grounds Maintenance Services at SBA ATCT Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00521
About this file
This document is a Customer Satisfaction Survey related to a federal contract opportunity for Grounds Maintenance Services at the Santa Barbara Air Traffic Control Tower (SBA ATCT) in Goleta, CA. The solicitation number is 697DCK-24-R-00521 and the principal NAICS code is 561730 - Landscaping Services.
The survey requests customer feedback on the overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance of the contractor providing services. Customers are asked to rate these areas on a scale of 1-5 and provide comments. The survey responses are required to be submitted directly to the Contracting Officer, Noemi Edwards, by the customer reference. This survey is part of the past performance evaluation process for the federal contract opportunity.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Sol_697DCK-24-R-00521_Amd_0001.pdf | ||
| Statement of Work AUG 2024.pdf | ||
| QAs for 697DCK-24-R-00521 Amd 0001.pdf | ||
| 697DCK-24-R-00521.pdf | ||
| J-1 Statement of Work May 2024 SBA ATCT.pdf | ||
| J-2 WDOL 2015-5647.pdf | ||
| J-4 - Contractor Staffing Access Questionnaire.pdf |
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Text version
| Attachment J-3 – Customer Satisfaction Survey | 697DCK-24-R-00521 | |
| Customer Satisfaction Survey | Date:___________ |
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
Noemi.edwards@faa.gov
File details come from the government source that posted it. Updated .