J-3 Customer Satisfaction Survey - 697DCK-24-R-00514.pdf
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- Attached to
- Fire Maintenance Services at Multiple locations within the Indianapolis District Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00514
About this file
This document is a Customer Satisfaction Survey related to a Federal Aviation Administration (FAA) solicitation for Fire Maintenance Services at multiple locations within the Indianapolis District. The survey asks the customer to rate their satisfaction with the contractor's overall service performance, responsiveness, problem-solving capabilities, and the performance of on-site employees. The survey results are required by August 30, 2024 at 5:00 PM CST for inclusion in the contractor's proposal evaluation.
The related federal contract opportunity is for Fire Maintenance Services at the Columbus Air Traffic Control Tower (CMH ATCT), the Indianapolis Air Traffic Control Tower (IND-T ATCT), and the Indianapolis Air Route Traffic Control Center (ZID ARTCC). The solicitation number is 697DCK-24-R-00514 and the applicable NAICS code is 561621 - Security Systems Services (except Locksmiths). There are optional site visits scheduled for August 29 and 30, 2024, and final questions are due by September 4, 2024. Proposals are due no later than September 13, 2024 at 5:00 PM CST and must be submitted via email. This is a Request for Proposals, not a formal bid opening.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00514
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by __08/30/2024__5 PM CST_ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
randie.n.thornton@faa.gov
File details come from the government source that posted it. Updated .