J-3 Customer Satisfaction Survey - 697DCK-24-R-00095.pdf
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- Solicitation number
- 697DCK-24-R-00095
About this file
This document is a Customer Satisfaction Survey related to a Federal Aviation Administration solicitation for Grounds Keeping Services at multiple locations in Indianapolis, Indiana. The solicitation number is 697DCK-24-R-00095. The purpose of the survey is to gather information on the contractor's past performance from customer references as part of the evaluation process for the proposal. The survey asks the customer to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance on a scale of 1-5. The survey responses must be submitted by July 26, 2024 at 5 PM CST.
The related federal contract opportunity is for Grounds Keeping Services at the Indianapolis International Airport Air Traffic Control Tower and TRACON Building, and the Indianapolis Air Route Traffic Control Center. This is a small business set-aside with a NAICS code of 561730 - Landscaping Services. Optional site visits are scheduled for August 23, 2024. The proposal due date is September 6, 2024 at 5 PM CST, to be submitted via email. The Contracting Officer is the only authorized point of contact for clarifications or changes to the solicitation.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00095
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by __07/26/2024__5 PM CST_ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
randie.n.thornton@faa.gov
File details come from the government source that posted it. Updated .