J-3 Customer Satisfaction Survey - 697DCK-23-R-00125 (draft).docx
DOCX document 28 KB Posted
- Attached to
- Janitorial Services Key West, FL Federal contract opportunity
- Solicitation number
- 697DCK-23-R-00137
About this file
This document contains a customer satisfaction survey template and details of a related federal contract solicitation. The survey template is to be completed by customer references and submitted directly to officials at the Federal Aviation Administration to provide input on a contractor's past performance as part of an evaluation for a janitorial services contract. The related federal contract opportunity is solicitation number 697DCK-23-R-00137 for janitorial services in Key West, Florida issued by the Department of Transportation Federal Aviation Administration Southwestern Region. The survey contains questions rating the contractor's overall service performance, response time to needs and requests, problem solving and follow up capabilities, and on-site employee performance. Customer references are asked to provide their organization name, date, and contact information at the end of the completed survey.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| WD 2015-4583 Monroe cty FL Rev. 24 6-30-23.pdf | ||
| 697DCK-23-R-00137 amendment 0002.pdf | ||
| Answers to vendor questions.docx | DOCX document | |
| 697DCK-23-R-00137 amendment 0001.pdf | ||
| J-5 Frequency Chart 7-12-23.pdf | ||
| J-1 SOW 7-12-23.docx | DOCX document | |
| Procurement Schedule.docx | DOCX document | |
| J-4 Form-Contractor Staffing Access Questionnaire.docx | DOCX document | |
| J-2 WD 2015-4582 Rev.23 6-01-23 (Monroe cty, FL).pdf | ||
| 697DCK-23-R-00137.pdf |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey
697DCK-23-R-00137
Date:
(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of our Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How would you rate the performance of our on-site employees providing various services for your facility?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
Organization Name: Date:
Contact:
Phone #:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
Christopher.Bartels@faa.gov Darnell.A-CTR.Shelton@faa.gov
File details come from the government source that posted it. Updated .