J-3 Customer Satisfaction Survey - 697DCK-23-R-00125.docx
DOCX document 28 KB Posted
- Attached to
- Landscaping Salt Lake City facilities
- Solicitation number
- 697DCK-23-R-00125
About this file
This document is a customer satisfaction survey template for a contractor bidding on a Federal Aviation Administration landscaping services solicitation. The survey requests ratings and comments on aspects of the contractor's past performance such as response time, problem solving, and on-site employee performance. Responses are due by a specified date and time and should be emailed directly to two FAA employees.
The related federal contract opportunity is for seasonal landscaping and groundskeeping services at Salt Lake City facilities issued by the Federal Aviation Administration Southwestern Region. The acquisition will use a tiered evaluation where small businesses designated by the Small Business Administration will be evaluated first, with an opening of the competition to large businesses if insufficient offers are received from small businesses.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-23-R-00125 amendment 0002.pdf | ||
| 697DCK-23-R-00125 amendment 0001.pdf | ||
| Vendor questions and answers.docx | DOCX document | |
| J-2 WD-2015-5489 Rev 19 06-27-22.pdf | ||
| 697DCK-23-R-00125.pdf | ||
| J-4 Form Contractor Staffing Access Questionnaire.docx | DOCX document | |
| Site visit registration and procurement schedule.docx | DOCX document | |
| J-1 SOW_Landscape_ARTCC CCF ATCT 2023 Season 11-21-22 (002).pdf |
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Text version
Customer Satisfaction Survey
697DCK-23-R-00125
Date:
(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of our Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How would you rate the performance of our on-site employees providing various services for your facility?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
Organization Name: Date:
Contact:
Phone #:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
Christopher.Bartels@faa.gov Darnell.A-CTR.Shelton@faa.gov
File details come from the government source that posted it. Updated .