J-1 Performance Work Statement (PWS) MOKKITS Operations Support.pdf

PACIFIC AIR FORCES

MISAWA/OSAN/KUNSAN/KADENA INSTRUMENTATION TRAINING

SYSTEM (MOKKITS)

OPERATIONS SUPPORT

PERFORMANCE WORK STATEMENT

01 May 2020

Solicitation No. FA5215-XX-X-XXXX

Contract No. FA5215-XX-X-XXXX

TABLE OF CONTENTS

SECTION & TITLE PAGE

SECTION I - DESCRIPTION OF SERVICES

1.1. OVERVIEW

1.2. OBJECTIVE/SCOPE

1.3. OPERATIONS

1.4. DEPLOYMENTS/TDYs

1.5. OPERATIONS CHANGES

1.6. DISASTER RESPONSE WORK

1.7. SECURITY

1.8. QUALITY CONTROL

1.9. CONTRACTOR TRANSITION

SECTION II - SERVICE SUMMARY

SECTION III - GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.0. GENERAL

3.1. FACILITIES

3.2. SERVICES

3.3. EQUIPMENT

SECTION IV - GENERAL INFORMATION

4.1. CO AUTHORITY

4.2. QUALITY ASSURANCE

4.3. HOURS OF OPERATION

4.4. BASE SECURITY REQUIREMENTS

4.5. CONTRACTOR PERSONNEL

4.6. SPECIAL QUALIFICATIONS

4.7. VEHICLES

4.8. TRANSPORTATION

4.9. RADIO COMMUNICATION

4.10. ENVIRONMENTAL, SAFETY, AND HEALTH (ES&H)

4.11. CONSERVATION OF UTILITIES

4.12. ADMINISTRATIVE REQUIREMENTS

4.13. REPORTS

4.14. PERFORMANCE OF MISSION ESSENTIAL CONTRACTOR SERVICES DURING CRISIS

4.15. EXTERNAL AGENCIES

4.16. CONTRACTOR FULL TIME EQUIVALENT REPORTING

APPENDIX 1 – DEFINITIONS

APPENDIX 2 – ACRONYMS

APPENDIX 3 – DoD PUBLICATIONS AFIs, TECH ORDERS

APPENDIX 4 – MOKKITS DAILY MISSION PERFORMANCE EVALUATION REPORT

(UNCLASSIFIED)

APPENDIX 5 – REPORTS

APPENDIX 6 – PRIMARY ICADS LOCATIONS

APPENDIX 7 – LIVE MONITOR SYSTEM OPERATOR RESPONSIBLITY

APPENDIX 8 – LMS OVERVIEW

APPENDIX 9 – GOVERNMENT FURNISHED FACILITIES

APPENDIX 10 – WORKLOAD ESTIMATES

APPENDIX 11 – GOVERNMENT FURNISHED EQUIPMENT/PROPERTY

SECTION I - DESCRIPTION OF SERVICES

1.1. OVERVIEW

This Performance Work Statement (PWS) establishes requirements and responsibilities of the contractor to provide Operations Support (OS) of the Government-Furnished Equipment (GFE)

Misawa/Osan/Kunsan/Kadena Instrumentation Training System (MOKKITS) and the Contractor

Furnished Equipment (CFE) supplied by the MOKKITS Sustainment Contractor (MSC). As used in this PWS, KITS-MOKKITS-PODS are synonymous. The MOKKITS Operations

Support Contractor (MOSC) shall operate MOKKITS GFE/CFE in support of aircrew training, to include pod loading/unloading, pre/post mission data handling, and operating aircrew debriefing equipment. Contractor shall comply with all applicable laws, regulations, technical data, and standards while operating both GFE and CFE. OS tasks include, but are not limited to:

Operations Scheduling Pod Handling/Transportation

Aircrew Mission Debriefing

Securing Government Assets/Handling

Classified Material

Pre/Post Mission Preparation

Live Monitor System (LMS)

Operations

1.2. OBJECTIVE/SCOPE

Contractor shall be solely responsible for total MOKKITS OS performance, including all management, labor, equipment, materials, tools, vehicles, and supplies not provided GFE/CFE.

The contractor shall provide qualified personnel to load/unload pods, transport pods/prepare for shipment, process pre/post mission data, ensure live monitor system capability is operational, and operate aircrew debriefing equipment at locations in Tables 1/1a and Appendix 6.

Sustainment and maintenance of the AN/ASQ-T34/T503 pods, Surface Instrumented Sub-system

(SIS), and Real Time Server (RTS) is responsibility of the MSC. MOKKITS supports air combat training by aircraft assigned to Pacific Air Forces (PACAF), United States Air Force (USAF) aircraft within PACAF’s area of operations, aircraft from other components of the armed forces of the United States, and Allied aircraft. Air combat training requirements are derived from unit or component proficiency requirements or in a single-service, joint, bilateral or combined forces exercise.

1.2.1. Operating Locations. Contractor shall provide support at both permanent, and temporary and indeterminate sites as indicated in Tables 1/1a.

Table 1 Operating Locations

Permanent

Sites

Wing Aircraft Squadrons LMS # of Pods*

Kadena AB

Japan

18 WG

F-15 C/D

Y

24 GFE/21 CFE

1 (E)SIS / RTS

Misawa AB

Japan

35 FW F-16 CM 2 Y 35 CFE

1 (E)SIS/RTS

Osan AB

Korea

51 FW F-16 CM 1 Y 28 CFE

1 (E)SIS/RTS

A-10C (as requested)

Kunsan AB

Korea

8 FW F-16 CM 2 Y 18 GFE/12 CFE

1 (E)SIS/RTS

Total

42 GFE/96 CFE

4 (E)SIS/RTS

*Total per site

Table 1a Temporary and Indeterminate Sites

Sites

Occurrence

# Aircraft

Singapore (Commando Sling) Up to six a year 6-12

Guam (Cope North/Valiant Shield) Once a year (each) 40-45

Thailand (Cope Tiger/Cobra Gold) Once a year (each) 12-16

Korea (Max Thunder) Twice a year 80+

Korea (Vigilant Ace) Twice a year with 24 hour ops 80+

Malaysia (Cope Taufan) Once every two years 12-16

Indonesia (Cope West) Once every two years 12-16

Large Forces Exercises (LFE) As scheduled; Max twice a year Wing 12-16

Dissimilar Air Combat Training (DACT) As scheduled; Max four a year Wing 4-12

1.2.1.1. The contractor is responsible for the operational success of the MOKKITS operations at all permanent-operating locations, including deployed aircraft taking part in LFE/DACT/Live

Monitor missions at that location.

1.2.1.2. See paragraph 1.4 for Temporary Duty (TDY)/Deployment responsibilities.

1.2.2. Program Management (PM). Contractor shall provide MOKKITS OS PM oversight and control of all MOSC services required by this PWS. Contractor shall identify to the Contracting

Officer (CO), in writing, an on-site Field Supervisor (FS) at each site in Table 1 responsible to address and/or coordinate local support with Government representatives as required.

1.3. OPERATIONS

1.3.1. Operations. The contractor shall operate all MOKKITS equipment in support of the flying schedule. Contractor shall ensure pods are loaded for flight, pre-mission data prepared, post mission data merged (MOKKITS with P5, and F-22/F-35 Time-Space-Position-Information

(TSPI) data from Data Transfer Device (DTD) or other storage devices as required) and aircrew debriefing system(s) operated during aircrew debrief (limited to those debrief systems included in Appendix 6).

1.3.2. Scheduling. At each permanent site, the contractor shall designate a POC to interface with

Government scheduling agencies (see Table 2) and the MSC on-site personnel. Contractor shall attend local unit scheduling meetings or conferences as required.

1.3.2.1. The contractor shall confirm the next day’s flying schedule, debriefing schedule, and pod availability via Reliability, Availability, and Maintainability for PODs (RAMPOD). The MSC shall update RAMPOD by 1600 local time each day. Table 1 indicates the number of pods assigned for each site although quantities may fluctuate due to mission requirements. The contractor shall notify the Government Quality Assurance Evaluator (QAE) via written and telephonic communication immediately if sufficient pods or other resources are not available to meet the next day’s flying schedule. The Government QAE for each location will be identified during the post-award briefing.

1.3.2.2. Contractor shall retrieve all operational pods available (as reported in RAMPOD) at start of each flying day’s mission 120 minutes prior to scheduled take-off time. The contractor shall pick-up and transport pods to/from storage/maintenance areas and load/download from aircraft as scheduled. Changes to the flying schedule may be required to accommodate aircraft availability, operational requirements, and weather conditions. Contractor shall resolve scheduling conflicts/problems with QAE/COR.

1.3.2.3. The contractor shall utilize the RAMPOD maintenance data collection database for

MOKKITS equipment (e.g. pods, ground subsystems, associated support equipment, and shipping containers) in accordance with AFI 13-212 & AFI 21-103. The contractor shall report all usage, inventory, status & configuration information/activity using the database tools provided within RAMPOD.

Table 2 Government Scheduling Agencies

Sites Agency

Kadena

44 FS/DOS

67 FS/DOS

Misawa 35 OSS/OSO

Osan 36 FS/DOS

Kunsan 35 FS/DOS

80 FS/DOS

1.3.3. Operations Performance Criteria. Contractor shall operate and provide MOKKITS capabilities support to the following performance standards.

1.3.3.1. Ninety-five percent (95%) of scheduled MOKKITS pods are loaded no later than (NLT)

60 minutes prior to scheduled takeoff time. One hundred percent (100%) of uploaded pods are downloaded as required at end of mission/operational day or NLT 30 minutes if notified by

COR/flight-line production supervisor.

1.3.3.2. One hundred percent (100%) of the DTDs are loaded with the correct pre-mission data to support the scheduled missions.

1.3.3.3. Ninety-five percent (95%) of all missions are debriefed or successfully prepared for debrief. Successful preparation refers to post-mission download and creation of play-back mission files, to include merge of Data Recording Device (DRD)/DTD/ /F-22/F-35 data devices if applicable. If aircrew does not require debrief, a Government representative will verify that the contractor was available and able to debrief.

1.3.3.4. The contractor shall initiate Daily Mission Performance Evaluation Report (DMPER), Appendix 4 for each mission flown with MOKKITS, including all pertinent performance data.

DMPER may be tailored by permanent location to detail specific operational concerns of using units. Aircrew/Government representative will evaluate and indicate overall mission success and sign the form. Contractor’s representative (debriefer) shall sign the document attesting to accuracy of mission data used in the evaluation.

1.3.3.5. One hundred percent (100%) of all scheduled live missions shall be supported, LMS equipment turned on and checked out as operational and supported during live mission, Range

Training Officer (RTO)/Government QAE notified of problems/issues. See Appendices 7 and 8 for details.

1.3.4. Pod Handling and Flight-line Operations

1.3.4.1. Pod Handling, Loading, and Unloading. Contractor shall perform all MOKKITS pod handling, loading, and unloading tasks at the permanent sites. Pod handling includes movement of pods to and from maintenance or storage areas; to and from aircraft; and loading pods onto aircraft and unloading pods from aircraft. Pod handling also includes ensuring podumbilical and buffer adapters are installed correctly and attached to aircraft rail IAW technical orders and documentation provided in Appendix 3; monitoring pod Built In Test (BIT) checks before aircraft take-off; and red ball replacement of inoperative or defective pods, as required.

1.3.4.2. Contractor shall support pod loading for any required aircraft as determined by the COR.

Transfer of pods between aircraft may be required at certain locations, both permanent and

TDY/Deployment Locations. This shall include pod loading on aircraft not assigned to the individual base such as visiting USAF, joint, or coalition aircraft provided the pod is cleared for operation on that aircraft type. The contractor shall confirm a current SEEK EAGLE certification from the using organization for each type GFE/CFE pod prior to operational use on any type aircraft. Host nation/other Services will provide required SEEK EAGLE equivalent information.

1.3.4.2.1. Contractor shall load operational, mission-capable pods for scheduled sorties NLT 60 minutes before scheduled take-off. Contractor shall off-load pods NLT 30 minutes after mission completion (if not scheduled for additional GO) or notification from QAE/COR/Flight-line production supervisor to remove pods for aircraft maintenance reasons.

1.3.4.2.2. Last minute schedule changes shall be accomplished as the mission allows and/or at

QAE/COR/Flight-line production supervisor requests.

1.3.4.2.3. Contractor shall maintain an accurate log by aircraft tail number, weapon station, and pod number of each aircraft upon which the contractor places pods. The contractor shall notify

MSC of any pod failure (such as failure to record or transmit live data etc.) as well as provide log information daily.

1.3.4.2.4. Pods shall not be left unattended in unmarked/non-secure areas along the flight-line outside of Entry Control Point (ECP).

1.3.4.2.5. Contractor shall track and report daily in RAMPOD the pod operations supportability

(e.g. number of aircraft requiring pods vs. number of aircraft actually loaded with pods) and mission success or failure.

1.3.4.2.6. The contractor shall provide all necessary safety equipment for pod load crews as required by all applicable safety regulations/procedures.

1.3.4.2.7. Contractor flight-line personnel shall wear distinctive clothing to facilitate recognition by flight-line security personnel and shall also comply with all base restricted area requirements.

Contractor personnel shall observe all flight-line regulations at operating locations, ensure that flight-line speed limits are observed, and approach to the aircraft is done IAW base procedures.

1.3.4.2.8. Contractor shall provide technical assistance (i.e. providing and explaining details on the pod’s capabilities and data format) for TDY/Deployed load crews using the P5 pods in lieu of the MOKKITS pods as applicable.

1.3.5. Pre-Mission Preparation

1.3.5.1. Mission Data. The contractor shall obtain the information required to support operations from flying squadrons. This information shall include call signs, tail numbers, aircraft configuration, simulated weapons load, operating frequency, mission area security, and other data to prepare the DTD for each sortie.

1.3.5.2. Contractor shall use GFE software to prepare DRD for P5 missions as applicable.

1.3.5.3. DTD Handling. DTDs will be stored within operations safes located in local squadron areas. All DTDs will be classified and marked appropriately, regardless of aircraft used.

Contractor shall ensure the DTDs are controlled and that processing/downloading is completed on equipment that meets specific security requirements (to be provided after contract award)

IAW MOKKITS System Security Plan (SSP). Contractor shall ensure positive physical control of all DTDs obtained from the Weapons/Flight Duty Officer (WDO/FDO). Contractor shall have DTDs prepared and replaced in operations safe for sign-out or use NLT 30 minutes prior to aircrew’s step to fly. Each DTD will be labeled or identified by aircraft tail number for each aircrew.

1.3.5.4. LMS Setup. The Contractor shall have LMS operational and ready for RTO operations/use NLT 30 minutes prior to takeoff time for scheduled Live Monitoring missions.

Contractor shall ensure Pre-mission file is loaded and all LMS equipment is configured for operations use. See Appendices 7 and 8 for details of LMS equipment by site. Contractor shall notify RTO of failed LMS equipment and MSC of failed (E)SIS equipment.

1.3.6. Post-Mission Processing

1.3.6.1. Contractor shall obtain mission DTDs from WDO/FDO, download DTDs and prepare merged mission files IAW SSP. DACT/LFE missions (between squadrons or units) will be merged and prepared using TSPI only.

1.3.6.2. Contractor shall have completed processing for aircrew debriefings at permanent sites

NLT 30 minutes after receiving the last mission DTD if only MOKKITS is used. If data is lost due to data link failure, contractor shall reconstruct the data, if that data is available, from other pods. If merge is required with non-MOKKITS data, contractor shall have TSPI mission files ready for merge with other participant files within 30 minutes and, if required, have debriefing mission file ready for display within 45 minutes after receipt of non-MOKKITS mission files.

1.3.6.3. Contractor shall archive and maintain merged mission files for a minimum of 45 days.

1.3.6.4. Contractor shall use GFE hardware/software to prepare, download, and merge DRD for

P5 missions.

1.3.7. Aircrew Mission Debriefing.

1.3.7.1. The contractor shall prepare MOKKITS displays for scheduled debriefings and shall operate and support operations of Primary Individual Combat Aircrew Display System (ICADS) display consoles as required (Appendix 6). Each scheduled mission will be debriefed unless notified otherwise by aircrew. Contractor shall be able to provide concurrently, two debriefings within a unit’s area, whether in or out of the unit’s vaulted area, provided the Government gives

24 hours of notice.

1.3.7.1.1. The contractor shall upload/make available completed mission files for aircrew replay on mobile (laptop) and/or non-primary displays within operations area/vault on non-interference basis with primary aircrew debriefings.

1.3.7.1.2. The contractor shall notify the MSC whenever an observed change in equipment status/performance occurs.

1.3.7.1.3. The contractor shall prepare a merged mission file for use by Government as requested to support aircrew debrief on Government owned and operated ICADS/debriefing systems.

1.3.7.1.4. The contractor shall operate resident Joint Air Air Model/Joint Anti-Air Combat

Effectiveness (JAAM/J-ACE) software (co-resident on ICADS) during MOKKITS mission debrief as requested by aircrew.

1.3.8. Live Monitor

1.3.8.1. Live Monitor Operations. The contractor shall ensure the LMS is ready for operations per para 1.3.5.4.

1.3.8.1.1. During LMS operations, the contractor shall operate/monitor all equipment to assist

RTO Operations. In the event an error occurs which hinders the functionality of LMS and/or

RTO Operations, the contractor shall give assistance in identifying the problem, solving the problem, and enacting the solution to ensure Live Monitor Operations are successful and/or restored. In cases where a problem is the result of loss of connectivity between LMS and external circuits/sources of data (e.g. Link-16), the contractor shall inform RTO and/or

Government QAE and initiate a trouble ticket to the local communications squadron or unit responsible.

1.3.8.1.2. After mission completion, contractor shall provide copy of recorded LMS mission file and provide copy of recorded mission file to RTO/Government QAE on request. Contractor shall follow local Standard Operating Procedures (SOP) for variations due to LMS configuration.

The contractor shall turn LMS off at end of mission or duty day as required.

1.4. DEPLOYMENTS/TDYs

1.4.1. The contractor shall be responsible for providing the necessary manpower to support TDY operations or deployment. The Government will consider operations scheduling at permanent sites to minimize impact to contractor resources for TDY support. HQ PACAF/A3TT will coordinate to establish operation’s priorities to minimize impact to each permanent location.

1.4.2. HQ PACAF/A3TT will determine if pod handling by the contractor will be required at the TDY location and, if not, contractor shall coordinate pod handling requirements with

Government crews to ensure that pods are handled correctly.

1.4.3. Contractor shall provide all pre/post mission processing and debriefing support, to include preparation of merge file for 5thGen/Joint/Combined missions IAW SSP.

1.4.4. Contractor personnel will be provided per diem/transportation/lodging under a separate

Contract Line Item Number (CLIN) IAW the Federal Travel Regulations. Crew rotation in support of TDY/deployments for the duration of less than three (3) weeks shall be at contractor’s expense. No additional direct labor charges will be allowed for TDY support.

1.5. OPERATIONS CHANGES

1.5.1. Operations changes are defined as work requirements identified and determined by the CO to be within scope of work on the contract but not specifically defined/detailed. Operations changes by their nature are unique events, rarely occurring, and designed to accommodate unforeseen short-term efforts. Operations changes typically will be tasks that if accomplished, could exceed available labor hours such that task performance would remove a key MOKKITS system or capability, and/or are tasks that if accomplished could exceed typical and normal maintenance cycles associated with system operations and sustainment thereby negatively impacting scheduled daily and exercise support. Examples of Operations changes may be un-forecasted temporary duty tasking for subject matter experts to attend a conference, and/or technicians to provide Operations support on an un-forecasted deployment. The contractor shall accomplish Operations changes when approved/directed by the CO. Contractor shall develop a proposal and cost estimate (if required) for the proposed support.

1.6. DISASTER RESPONSE WORK

1.6.1. The contractor shall be responsible for disaster response work and emergency service for disaster damage repair. The contractor shall be responsible for the removal of pods from the aircraft if directed by the COR/flight-line production supervisors as a result of unforeseen weather conditions such as high winds, extreme heat, freezing temperatures, storms, floods, typhoons, etc.

1.7. SECURITY

1.7.1. Security Program. The contractor shall conform to the provisions of DoD 5220.22-M, National Industrial Security Program Operating Manual; DODM 5205.07, Special Access

Program Policy, Volumes 1-4; DODD 5220.6, Defense Industrial Personnel Security

Clearance Review Program; and AFI 31-501 (as supplemented by PACAF/WG), Personnel

Security Program Management. Contractor shall provide personnel eligible to meet Sensitive

Compartmented Information per DODM 5105.21 Volumes 1-3.

1.7.1.1 Upon request, the contractor shall provide employee information to include, but not limited to: full name, Social Security Account Number, Passport number, height, weight, color of eyes and hair, date of security clearance, and clearance level.

1.7.1.2 The contractor shall control access to its restricted areas and authorize individuals into the area based on clearance. The contractor shall perform as an escort for un-cleared visitors within the facilities listed in Appendices 7, and 8, as required.

1.7.2 System Security Plan (SSP). The contractor shall prepare and/or update, maintain and strictly adhere to requirements of the Government-approved SSP for MOKKITS Operations to ensure that all mission related data is afforded the required level of protection IAW AFI 31-101, The Air Force Installation Security Program; AFI 16-1404 Air Force Information Security

Program; Joint Special Access Programs Implementation Guide (JSIG) Revision 4, and security classification guides as applicable. The contractor shall ensure currency of the SSP as the mission requires. Contractor must follow local SSP requirements for Special Access Program

Facilities (SAPFs).

1.7.3 Information Systems Security. The contractor shall ensure all personnel with access to

MOKKITS Information Systems or programs have a valid ‘need to know’ and meet all applicable Government-directed Information Protection training and/or testing criteria. The contractor shall perform and fulfill functions/responsibilities as Information Systems Security

Manager (ISSM) and Information Systems Security Officer (ISSO) IAW the National Industrial

Security Program Operating Manual (NISPOM) requirements. These functions shall be provided at each operating location on a continuous basis to preclude security and operational impacts during any periods of absence due to temporary duty, sickness, and leave of contractor’s personnel.

1.7.3.1 The ISSM/ISSOshall:

(a) Manage the information systems and provide day-to-day security administration for the

MOKKITS classified and unclassified computers and obtain/maintain certifications of workstations and components not under administration of the Base Network Control Center

(BNCC).

(b) Implement all computer security directives as tasked by written governing directives, the

Air Force Designated Approving Authority (DAA), the unit Information Assurance Officer

(IAO), and the Wing Information Assurance Officer (WIAO).

(c) Monitor activities at the facility and ensure compliance with higher-level security regulations and guidance as well as local procedures.

(d) Perform initial evaluations of security problems, conduct security training, and coordinate any network architecture or configuration changes for impact on the DAA-approved security posture, and document and report security vulnerabilities and incidents.

(e) Perform the security software administration functions.

(f) Act as MOKKITS Administrator and review system audit trail for systems under contractor control.

(g) Perform tasks necessary to establish/maintain an approved SSP and System Accreditation for classified processing. Contractor shall update the SSP when required due to equipment hardware/software changes/updates and/or procedural/security changes and coordinate all changes or updates through PACAF/A3TT/A8XZ to the DAA for the applicable location.

1.7.3.2 Risk Management Framework (RMF). The contractor shall participate in the recurring

MOKKITS RMF processes for responsible systems. The contractor shall:

(a) Submit new or modified RMF documentation on any component (server, switching, or general architectural changes) that has been added to the system or been modified to such an extent that the certification document no longer reflects the system as certified by the DAA.

(b) Adhere to tenets of DoDD 8500.01E, DoDD 8500.2, DoDI 8510.01 and any supplements or superseding regulations/instructions/manuals.

(c) Collect data for the system authorization agreement work/system accreditation with the security manager and the host base communications squadron, to implementing such security policies and procedures as outlined in the system security authorization agreement, as approved by the DAA.

(d) Configure operating system software to meet user needs consistent with governing directives and host base guidance. The contractor shall install, test, and accept new systems according to terms of current purchase contracts and instructions and as approved by DAA.

(e) Implement ownership of applications and monitor control over permissions to read, write, and execute such applications.

(f) Perform System Administrator duties and have a minimum CompTIA Security + certification.

1.7.4 Security Incidents. The contractor shall immediately notify Information Protection

Office, Functional Director (FD), and the Government security manager of any security incident involving classified material.

1.7.5 All contract/subcontract employees shall possess a minimum SECRET investigation date within the last 5 years and able to meet Special Access requirements. Debriefer personnel shall possess TOP SECRET unless otherwise identified by government as SECRET based on location.

1.8. QUALITY CONTROL

1.8.1. Contractor shall develop and maintain a quality program to ensure support services are performed in accordance with commonly accepted commercial practices, manufacturers’ recommendations, this contract, and all federal, state, and local laws and regulations. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in the Service Summary. The contractor shall develop and implement procedures to identify, prevent, correct, and ensure non-recurrence of defective services. The contractor shall provide a copy of the quality control plan to the CO NLT the Pre-performance Conference and updated copies as changes occur. Records of all inspections conducted by the contractor and corrective action taken shall be made available to the Government upon request.

1.8.2. Customer Feedback: As part of its quality control program, the contractor shall establish a customer feedback system that is responsive to customer (aircrew) complaints. All customer complaints and follow-up actions must be documented. All customer feedback documentation shall be made available for review upon request of COR personnel. The DMPER may be used as source documentation but shall not be considered the contractor’s customer feedback program.

1.8.3. Contractor shall ensure that all Government users of MOKKITS are briefed/made aware of

MOKKITS system capabilities and/or limitations. If mission requirements exceed capabilities/design parameters for MOKKITS, contractor shall address remedies (non-deficient) by Operations changes (see paragraph 1.5) or with MSC.

1.9. CONTRACTOR TRANSITION

1.9.1. The transition period is that period of time during which the incumbent contractor and the successor contractor jointly accomplish a transfer of property and responsibility for contract performance. The transition period will not exceed 45 days and will coincide with the final 45 days of the incumbent's contract.

1.9.2. Incumbent Contractor Responsibilities. The incumbent contractor shall continue to provide supervision, control, and work task responsibility for all functions described in their applicable PWS during the transition period. The incumbent contractor shall support the

Government and the successor contractor to ensure an orderly transition. As a minimum, the incumbent contractor shall provide the successor access to facilities, structures, shelters, equipment, technical documentation, property accountability, publications, spares etc. on non-interference, no cost basis during the transition period.

1.9.3. Government Furnished Equipment/Property (GFE/GFP). The Government, incumbent contractor, and successor contractor shall perform an audit to include a joint inventory and inspection, and all GFP will be transferred no later than 30 working days prior to the end of the transition period. At the start of the audit, incumbent contractor shall provide a 100% complete and accurate GFP listing. The incumbent shall be solely responsible for replacement of missing or damaged-beyond-repair GFP/GFE. The contractor shall reference Appendix 9 & 11 for the complete GFE list, current as of the date of this PWS.

1.9.4. GFE/GFP Repair. The incumbent contractor is liable for the repair or replacement of all items (e.g. facilities, structures, shelters, major systems, all other GFP/GFE) in the same or better condition than received, discounted for normal wear and tear. The successor contractor shall accept items “as is” that have open work orders for maintenance or repairs that are reasonable and expected during the lifecycle of the items.

1.9.5. GFE/GFP Documentation. The incumbent contractor shall replace any missing, unusable, or outdated documentation NO LATER THAN 30 days before the end of the contract performance period.

1.9.6. Data and Documentation Transfer. The incumbent contractor shall transfer all data, information, reports, records, schedules, software products, point of contacts, information on requisitioned items, etc. that pertain to the equipment, systems or services defined by this contract to the successor contractor.

1.9.7. Successor Contractor Responsibilities – Phase In Plan. The successor contractor shall develop and submit a phase in plan to the CO. The plan shall contain a listing of phase in team members and their contact information, projected timelines, and critical phase-in activities/action items. In addition, the plan shall specify when each employee/position transitions on-site and include their duties and responsibilities. The successor contractor shall execute the phase-in plan on the first day of the transition period.

1.9.8 Phase Out Plan. The contractor shall develop and submit to the CO and COR a phase out plan within the first 180 days from contract start date. The plan shall be updated annually to ensure accuracy and effectiveness. The plan shall be specific on how the contractor will smoothly turn over responsibilities, assuring full operational capability for the successor on the first day the successor’s contract becomes effective (e.g. transition of property accountability, orientation, training). The contractor shall implement the phase-out plan 45 days prior to the last day of the contract.

SECTION II - SERVICE SUMMARY

Performance Objective *PWS Paragraph Performance Threshold

MOKKITS operational system meets mission requirements

1.2, 1.3.3.4, 1.3.7 95% of all requested missions are reported successfully supported as indicated

DMPER

Pod loading & Unloading

Scheduling Effectiveness

1.3.1, 1.3.3.1, 1.3.4.2.1 95% of available pods are loaded within 60 minutes before scheduled take-off.

Pods are off loaded within 30 minutes of landing or notification of COR.

Pre-Mission Support 1.3.1, 1.3.3.2, 1.3.5.1,

1.3.5.2 100% DTDs loaded with correct data for upcoming mission

Live Monitoring 1.3.3.5, 1.3.5.4, 1.3.8.1 100% of Live Monitor Mission equipment ready/operational

NLT 30 Min’s prior to scheduled operations. LMS successful 90% of scheduled mission.

Debriefing 1.3.6.2, 1.3.3.3 95% of all missions debriefed or prepared for debriefing within 30 minutes of last mission DTD

Security 1.3.5.3, 1.7, 1.7.2, 1.7.3 Zero Notices of Security

Violations; SSP/RMF completed and updated as required.

Safety 4.10 Zero Notices of Safety

Violations

*Each paragraph reference includes all related subparagraphs.

SECTION III - GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.0. GENERAL

The Government will provide the facilities, equipment, materials, and services listed here or in

Appendix 9 and/or 10.

3.1. FACILITIES

3.1.1. The Government will furnish or make available facilities for MOKKITS operations and maintenance. Compliance with the occupational safety and health requirements for the contractor’s employees is exclusively the obligation of the contractor.

3.1.2. Government assumes no liability or responsibility for the contractor’s compliance or non-compliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities.

3.1.3. Before any modifications of the facilities are performed by the contractor at its expense, the contractor shall furnish to the CO documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the CO. Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted.

3.1.4. Facilities provided by the Government shall be used only in the performance of this contract.

3.2. SERVICES

3.2.1. Telephones. The Government will provide local and DSN telephone services to the contractor through the base operator switch. This service is for official use only in the support of

MOKKITS OS. All commercial long-distance telephone services shall be the responsibility of the contractor.

3.2.2. Internet Connectivity. Government will provide access to the Internet to the contractor through the BNCC. Internet access is for official use only in support of the MOKKITS OS contract.

3.2.3. Land Mobile Radio (LMR) Equipment. Government will provide LMRs on maintenance/operations nets, as available, to facilitate contractor operations on flight-line to facilitate pod loading/unloading and overall MOKKITS operations. If LMRs are not available

(TDY), the contractor shall coordinate with on-site Operations/Maintenance personnel directly.

3.2.4. Utilities. Government will provide utilities currently supporting facilities listed in

Appendix 9 at no cost to the contractor (e.g. electricity, water, sewage, and heat).

3.2.5. Postal Services and Installation Distribution. Government will provide the contractor access to Battlefield Information Transmission System (BITS) distribution for military correspondence at permanent sites. Military postal systems and United States Post Office fee-based mail and commercial delivery services are payable by the contractor.

3.2.6. Security and Fire Protection. Government will provide security force and fire protection for Government-furnished facilities at permanent sites. At temporary sites, the Government will endeavor to provide security and fire protection.

3.2.7. Facility Maintenance. Government will maintain government-furnished facilities, other than occupant maintenance, listed in Appendix 9.

3.2.8. Custodial Service/Housekeeping. Government will provide custodial services limited only to joint use, unrestricted areas at permanent sites to the extent that this service is available at that site. At temporary sites, the Government will endeavor to provide custodial services at joint use, unrestricted areas under its control. All other housekeeping and custodial services are the contractor’s responsibility.

3.2.9. Refuse Collection. Government will provide dumpsters for ordinary refuse collection and recyclable materials as well as collection points for hazardous waste at permanent sites.

Contractor shall collect and properly dispose of all refuse generated in support of this contract.

3.2.10. Reserved

3.2.11. Emergency Medical Support. Government will provide emergency medical care in the event that such care is required and within the capabilities of Government personnel, equipment, facilities, and medications currently available. “Emergency” is defined as that situation which, if untreated, will result in death, permanent disfigurement, or impairment of facilities, undue pain or suffering, or serious bodily harm, such as permanent loss of the use of a limb, as determined by the reasonable judgment of the attending medical personnel. Contractor agrees to assume responsibility for providing or enforcing the acquisitions of reasonably required follow-on care.

Government will bill the contractor for all emergency medical services provided to the contractor’s employees. Government will inform the contractor of the disposition of a contractor employee removed for emergency medical reasons.

3.2.12. Limitation of Liability. Contractor shall defend, indemnify, and hold harmless the

Government from any judgment or settlement of a claim by any contractor employee that is based on medical treatment received from the Government under this contract.

3.3. EQUIPMENT

The Government will provide the contractor equipment/property listed in Appendix 11. The contractor is responsible for maintaining all GFE. The contractor and COR personnel shall conduct a joint inventory at the start and expiration of this contract. The contractor shall provide/update report/inventory of all GFE/GFP. Contractor shall update the report/inventory monthly and submit inventory annually. The Government will replace equipment when necessitated by fair wear and tear. The contractor is responsible for replacement if necessitated by loss or damage beyond fair wear and tear.

SECTION IV - GENERAL INFORMATION

4.1. CO AUTHORITY

The CO is the only person authorized to approve changes in any of the requirements under this

PWS and any provisions contained elsewhere in this contract. The Government will appoint/designate a Contracting Officer Representative (COR) at each permanent site as the

Government's point of contact (POC) for receipt of services and to coordinate daily operations/wing/local issues in accordance with (IAW) this PWS. CORs, or any other Wing personnel, are not authorized to change the PWS, or to task the Contractor other than as described in this PWS.

4.2. QUALITY ASSURANCE

The Government will monitor the contractor’s performance. The Government may increase or decrease the number of quality assurance inspections as performance dictates. The Government will also receive and investigate complaints from various customers. The contractor shall be responsible for initially receiving, validating, and recording customer complaints. However, the

Government will make the final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). The CO, COR personnel, or contractor may hold performance meetings regularly or as requested.

4.3. HOURS OF OPERATION

The contractor shall maintain the necessary hours to meet the scheduled flying mission. The contractor is responsible for scheduling hours of operation based on the flying schedule.

Contractor shall determine work schedules for maintenance and general support around the operations schedule. The contractor’s representative for each permanent site shall maintain the ability to receive and respond to calls 24 hours per day, 7 days per week. An individual shall be on call after hours to support any last minute schedule changes, or deployment. This may be accomplished by using an answering service during other than normal business hours (recording devices are not acceptable).

4.4. BASE SECURITY REQUIREMENTS

4.4.1. Physical Security: Contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured, and utilities turned off or set for conservation.

4.4.2. Identification and Base Passes: The contractor shall obtain identification cards and base passes for all employees and vehicles. Application shall be coordinated through the Contracting

Officer or designated representative. At time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the contractor shall return identification cards and base passes to Security Forces within 24 hours.

4.4.3. Key Control: The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the Government are not lost or misplaced, and are not used by unauthorized persons. The contractor shall report lost keys to COR personnel immediately. The contractor shall not duplicate any keys for government facilities.

4.4.3.1. The Government may, at its option, require the contractor to replace keys, reimburse the

Government for replacement of locks, or re-key as a result of contractor losing keys. In the event a master key is lost or duplicated, the contractor shall replace all locks and keys for that system and the total cost will be deducted from the monthly payment.

4.5. CONTRACTOR PERSONNEL

4.5.1. Contract Manager: The contractor shall provide an on-site Contract Manager who shall be responsible for the performance of the work and shall have full authority to act for the contractor on all matters relating to daily contract operations. The Contract Manager and PM can be the same person. Prior to start of the contract, the name of this person and an alternate(s) who can act in the manager’s absence shall be designated in writing to the CO.

4.5.1.1. The Contract Manager or alternate shall be available within 30 minutes during normal duty hours, Monday through Friday, to meet with Government personnel designated by the CO to discuss problem areas. After normal duty hours, the Contract Manager or alternate shall be available within 2 hours.

4.5.2. Employees: The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.5.2.1. Contractor personnel shall present a clean and neat appearance. T-shirts, cut-off shorts, greasy and/or heavily stained outerwear will not be allowed. Contractor personnel shall wear badges identifying them as contractor employees while on duty. Name tags or badges shall also be color-coded IAW security requirements. Access badges will be provided by the Government.

4.5.2.2. Smoking is not permitted in any Government building or work area. Contractor personnel are also prohibited from smoking in any unit during the course of maintenance activities.

4.5.2.3. Contractor personnel operating on flight-lines shall comply with local operating instructions for appropriate clothing attire (e.g. no hats; secured line badges; reflective vests/belts;

etc.). The Government will not provide personal/safety gear for contractor personnel.

4.5.3. The contractor shall establish and maintain all the management entities necessary to fulfill all requirements specified in this PWS. The contractor shall:

4.5.3.1. Hire and maintain sufficient qualified personnel in possession of security clearances to meet all the requirements of this contract. The contractor shall be responsible for the conduct of employees to include liability or personal injury or misuse, abuse, theft, unlawful conversation, and willful requisitioning of unauthorized supplies, equipment, or services not required for support of MOKKITS.

4.5.3.2. Train personnel in applicable Federal, State, local, and AF laws and regulations and requirements.

4.5.3.3. Be responsible for all training of its personnel and ensure any personnel certifications/licensing is current. The contractor shall be responsible for maintaining training records on all contract employees. Training records shall delineate, at a minimum, base security training, flight-line training, MOKKITS on the job training tasks, and other computer based training pertinent to their everyday duties.

4.5.3.4. Be responsible for all costs concerning transportation of personnel, dependents, and their personnel effects.

4.6. SPECIAL QUALIFICATIONS

All employees shall be trained and experienced in their trade IAW industry standards.

Manpower levels shall be maintained to meet contractual requirements. A loss of manpower shall not excuse the contractor of nonperformance under this contract. Knowledge and experience is required in mission debriefing, software / hardware upgrades, loading and offloading pods. All employees shall be licensed and/or certified if performing work for which licenses and certifications are required by applicable laws and regulations.

4.7. VEHICLES

Contractor shall provide all vehicles at permanent sites needed to support the requirements of this contract. Each contractor vehicle shall have the name of the contractor neatly exhibited on each side of the cab. The vehicles shall be in satisfactory mechanical condition and shall present a neat and clean appearance. The contractor shall operate vehicles in compliance with base traffic regulations.

4.7.1. Vehicle Operation

4.7.1.1. The contractor shall ensure all vehicle operators are trained, certified, and licensed as required by all governing regulations.

4.7.1.2. Contractor motor vehicles used in the performance of this PWS shall be operated and maintained IAW applicable U.S. and host nation regulations.

4.7.1.3. The contractor shall follow base procedures and regulations regarding vehicle registration, vehicle operation, traffic, base access, and accident reporting.

4.7.1.4. At the direction of the CO, contractor employees may be removed for significant incidents involving contractor private vehicles on or off military installations. Any violations of traffic or safety regulations shall be referred to the contractor for prompt, aggressive action. The

Government may revoke or suspend driving privileges on military installations for privately owned vehicles and for all contractor vehicles.

4.7.2. Civil Damages

4.7.2.1. The U.S. Government is not liable for civil damages resulting from actions of contractor employees while using contractor owned vehicles or civilian privately owned vehicles.

4.7.2.2. The U.S Government is not liable for civil damages resulting from contractor personnel operating vehicles in violation of applicable U.S. and host nation regulations.

4.8. TRANSPORTATION

4.8.1. Contractor will be reimbursed for the shipment of pods to support exercise and/or additional flying requirements between sites.

4.8.2. The contractor shall ensure that all outbound shipments comply with all host country or

U.S. directives concerning preparation and documentation.

4.8.3. The contractor shall ensure that all inbound commercial shipments have the appropriate host country customs clearances to avoid any unnecessary customs holds or delays for delivery of supplies or equipment.

4.8.4. The contractor shall assist logistics/transportation personnel in completion of load plans and hazardous material declarations for transport of equipment by weapons trailer or pod coffins.

4.9. RADIO COMMUNICATION

Any radio communication equipment used by the contractor shall conform to all applicable base and federal/host nation frequency regulations, and shall be coordinated with the base frequency monitor.

4.10. ENVIRONMENTAL, SAFETY, AND HEALTH (ES&H)

4.10.1. The contractor shall appoint, in writing, an ES&H representative to manage all ES&H program requirements and establish, document, implement, and continuously improve, a pro-active prevention based ES&H. This individual shall also be responsible for development, maintenance and improvement of the ES&H program in support of all MOKKITS sites operating under this PWS. It is permissible for the duties of the ES&H representative to be combined with another management position as long as the ES&H representative has full authority over all

ES&H issues as it relates to services provided at assigned sites. In order to avoid conflicts of interest, the position in charge of ES&H shall have authority to take ES&H issues directly to the

PM for resolution.

4.10.1.1. The contractor shall use applicable Air Force Instructions and Air Force Occupational

Safety and Health (AFOSH) Standards as a guide to safeguard Government property and equipment (Reference Appendix 3).

4.10.1.2. The contractor shall implement an ES&H Program IAW host base procedures.

4.10.1.3. The contractor shall submit their respective ES&H plans as deliverables prior to the

Pre-performance Conference.

4.10.1.4. The contractor shall be responsible for the safe handling, usage, and disposition of any hazardous materials used or created in the performance of this contract.

4.10.1.5. The contractor shall report any injuries, damage, or other safety related mishaps to the site COR, HQ PACAF/A3TT, and base safety personnel within 24 hours of the mishap. The report can be in the contractor’s format but must include the name of the person(s) involved and a description of the mishap. The contractor shall follow-up this report with a second report within 30 days, describing corrective action(s) taken. The Government will initiate an investigation as required and formal reporting compliance with Air Force and Government directives.

4.10.1.6. The contractor shall report to and assist Government safety personnel in conducting investigations of mishaps applicable to its functions under this contract. The contractor shall comply with recommended corrective actions.

4.10.2. Inspection. The contractor shall establish a safety program that includes preventative measures and delineates safety goals and objectives. The contractor shall support an annual

Governme…