ITT72_Category1_Cellular_Appendix5_Requirements_08102018_DRAFT.xlsx
XLSX spreadsheet 27 KB Posted
- Solicitation number
- BD-19-1080-OSD03-SRC01-30448
- Issued by
- Suffolk County, Massachusetts
About this file
This document is a draft Request for Response (RFR) for Cellular Services and Devices (Category 1) for the Commonwealth of Massachusetts. The RFR seeks Bidders to provide cellular services, mobile/transportable/fixed cellular devices, and related accessories for use by the Executive Department Agencies and other Eligible Entities. The RFR outlines detailed requirements for cellular service features, cellular data offerings, cellular devices, security, service level agreements, and geographic service areas. Bidders are requested to indicate their ability to comply with the requirements and describe how they will fulfill them. The RFR also includes optional placeholders for Public Safety Cellular and Satellite Services.
The RFR requires Bidders to provide all recurring and non-recurring costs associated with the proposed cellular services and devices. It also seeks Bidders to have a proactive approach for bringing new technologies and business models to the Commonwealth's attention. The contract is expected to be awarded to one or more Bidders, with an initial term of 3 years and potential for 4 one-year renewal options.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment_4_EnvironmentalPractices.docx | DOCX document | |
| Standard State Forms~1.zip | ZIP file | |
| eo504~3.docx | DOCX document | |
| Appendix 8 COMMBUYS PunchOut Requirements.pdf | ||
| ITT72_Category1_Cellular_Appendix6_Pricing Sheet_08102018_DRAFT.xlsx | XLSX spreadsheet | |
| ITT72_RFR_Cellular_DRAFT_08222018~2.docx | DOCX document |
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Cellular Service Requirements
| Appendix 5: Cellular Service Requirements Response Template DRAFT | ||||||||
| Directions: The below table lists requirements for Cellular Services and Devices and identifies which requirements pertain to Category 1A and Category 1B as noted with an "X" in Columns E and F. Bidders are requested to indicated whether they are able to meet the requirement (Column G) and describe how they will fulfill it (Column H). | ||||||||
| Mandatory Requirements/Specifications | Required for Category 1A | Required for Category 1B | Bidder Able to Comply (Yes or No) | Description of how this requirement is met | Suggested Plan (if applicable) | Comments | ||
| 1 | General Requirements | |||||||
| a | The Bidder must be able to provide cellular services as well as mobile, transportable and fixed cellular devices that can be used to access these services. | X | X | N/A | ||||
| 1 | b | Subsidized Plans – The Bidder will offer subsidized plans during which the cost of the cellular device will be included in the monthly recurring charge for the duration of the contract period. Once the initial contract period is complete, the device will be available for continued use on that plan at no cost (i.e. beyond 25 months). | X | X | ||||
| 1 | c | Unsubsidized Plans – The Bidder will offer unsubsidized plans that will not include the cost of the cellular device in the monthly recurring cost. | X | X | ||||
| 1 | d | Discount Threshold - The Bidder must base discount thresholds on both corporate liable purchases (i.e. Executive Department and Eligible Entity purchases) as well as employee/personal liable purchases made on the contract associated with this solicitation. | X | X | N/A | |||
| e | Customer Proprietary Network Information (CPNI) – EOTSS is affirmatively entitled to all Executive Department CPNI. As such, as a condition of providing service pursuant to ITT72, Awarded Bidders for Category 1A must obtain agreement from all Executive Department agencies to share data related to cellular service and device usage for all cellular telephone numbers with OSD and EOTSS for purposes of contract reporting and management. Regarding Category 1B, Contractors must obtain permission from all purchasers to share CPNI with OSD. | X | X | N/A | ||||
| 1 | f | Central Billing - The Bidder must offer central billing of telephone numbers by accounts for Executive Agencies as specified by the Commonwealth. This may include integrating with a Telecommunications Expense Management System or State managed billing approach. At the purchaser’s request, paper bills and/or electronic billing must be provided. The Bidder must also provide the cost for issuing monthly paper invoices as well as the cost for monthly electronic invoicing in its response to this solicitation. | X | N/A | ||||
| 1 | g | Monthly Billing Information - The Bidder must provide access to a web portal that allows EOTSS to download monthly billing information for all cellular telephone numbers assigned to Executive Agencies (known as the Master Account) in a report format. Additionally, the Bidder must allow each Secretariat to establish a Sub Account and have access to a web portal to download monthly billing information for all cellular telephone numbers assigned to all employees of agencies and offices within its Secretariat. Additionally, the vendor system should provide the option of permitting subaccount owners to make payments relevant to their subaccount. Billing details by telephone number should include: |
i. Executive Agency and Eligible Entity Name
ii. Cost Center (if applicable)
iii. Employee name
iv. Plan name
v. Plan charges
vi. Categories of minutes used and available (e.g. mobile-to-mobile, anytime, roaming, domestic long distance, international long distance)
vii. Charges for each category of minutes
viii. Messages used and available, and associated charges
ix. Data usage and charges (domestic and international)
x. Feature names (e.g. navigation, roaming packages) and associated charges
xi. Device/equipment charges
| X | X | N/A | |
| 1 | h | Dedicated Account Teams – The Bidder must provide dedicated teams to meet the needs of the Commonwealth. Each team must be comprised of: |
i. Account Manager – Responsible for overall account oversight and quarterly business reviews
ii. Billing Rep – Responsible for addressing billing inquiries
iii. Plan Reviewer – Responsible for monitoring usage patterns to recommend and change users to optimal subscription plans and pricing; and reporting recommendations on a quarterly basis The dedicated account teams shall be provided at no additional cost. The dedicated account teams may share the same staff as it relates to working with EOTSS to support the Executive Department Agencies and OSD as it relates to supporting Eligible Entities. Specialists should be highly familiar with the Commonwealth’s services and invoice structure. The individuals shall be the Commonwealth’s advocates in the timely investigation and resolution of billing errors, and must have the ability to make billing changes and corrections online in real time to the Bidder’s billing systems. Personnel changes to the Account Management team must be approved in writing by EOTSS and OSD for Category 1A and OSD for Category 1B.
| X | X | N/A | |||
| 1 | i | Annual Review – The Awarded Bidder must conduct a review of contractual pricing every 12 months during the contract term and meet with EOTSS and OSD to review. The first of these annual reviews will start 18 months from the start of the ITT72 contract. EOTSS and OSD will bring benchmark data (informed by current market information) to these reviews to inform negotiations and ensure that the agreed upon updated pricing is market competitive. | X | X | N/A |
| 1 | j | Customer Friendly Service Catalog – The Bidder must develop and maintain accessible “punch-out” catalogs for the Category 1A purchasers and/or the Category 1B purchasers. Designated cellular services and devices must be easily viewed and ordered from the Contractor's "punch-out" catalog. This catalog must be kept up-to-date and be easy-to-use. Please refer to Section I for additional description. | X | X | N/A |
| 1 | k | COMMBUYS Technical Specifications - The Bidder must be able to adhere to the technical specifications needed to access the Bidder's punch out catalog via COMMBUYS portal as described in Appendix 8: COMMBUYS Technical Specifications. | X | X | N/A |
| 1 | l | No Activation, Change or Cancellation Fees - The Bidder will not charge fees for activation of new services, upgrades, downgrades or cancellation of services. Any exceptions must be approved by EOTSS for Executive Department Agencies. | X | X | N/A |
| 1 | m | Employee Plan – The Bidder may offer an employee plan discount to Executive Agencies and Eligible Entities employees for service plans, devices and accessories (% discount). | X | X | |
| 1 | n | In Store Support – The Bidder will provide in Store support and device replacement for cellular devices. | X | X | N/A |
| 1 | o | In Store Support that Requires Approval - The Bidder will be responsible for receiving approval from EOTSS for any in store support for Executive Department users that has an associated cost (e.g. replacement phone cost not covered, phone number transfer). This feature may also be offered to Eligible Entities. The Bidder must describe how it will fulfill this requirement. | X | X | N/A |
| 1 | p | Approval for Exceptions - The Bidder will be responsible for receiving approval from EOTSS for any purchases made outside of items offered via the agreed upon punch-out catalog for Category 1A (exceptions). The Bidder must describe how it will fulfill this requirement. | X | N/A | |
| 1 | q | Distributed Antennae Systems (DAS) – The Bidder will provide DAS services as required or further requested across Executive Agency locations to support its cellular network and ensure service quality. | X | N/A | |
| 1 | r | Contract Transition Support – The Bidder must provide support as required to transition purchasers to the Bidder’s contract in a timely manner. At any point in the term of the contract, when services provided by one contractor are being transitioned to another contractor, the incumbent contractor shall provide full disclosure of information and other assistance necessary to effectuate a transition with no disruption to service and at no additional cost to the Commonwealth. | X | X | N/A |
| 1 | s | 2-Way Radio Excluded - This RFR does not include cellular services and devices that require the customer to obtain an FCC radio license such as for 2-Way Radio services. The Commonwealth procures such services under a separate Statewide Contract. | X | X | N/A |
| 2 | Cellular Service Requirements |
Cellular Services include voice and data coverage plans for cellular telephones. The Commonwealth strongly prefers bundled plans that allow for unlimited minutes and texting with various size data offerings (e.g. 2 GB, 4 GB, 8 GB, and unlimited GB). Cellular Services also include data plans to support other cellular devices such as MiFi and tablets.
2 a Cellular Services Features – These features must be included in the monthly recurring charge for services at no additional cost:
(1) Unlimited domestic voice with free domestic roaming
(2) Unlimited domestic mobile-to-mobile calling
(3) Unlimited nationwide long distance
(4) Wi-Fi Calling
(5) Caller ID
(6) Three way calling
(7) Call forwarding ID
(8) Call waiting
(9) Call blocking, including per line caller ID blocking
(10) Voicemail
(11) Unlimited domestic SMS and MMS messaging
(12) Simultaneous voice and data communications
(13) Service upgrade and downgrade upon request
| X | X | ||||
| 2 | b | Cellular Data Features and Offerings | |||
| 2 | b | 1 | The Bidder must offer bundled plans that include unlimited voice and text with various pooled cellular data volumes for cellular telephones. In addition, the Bidder must offer unlimited data plans. | X | X |
| 2 | b | 2 | The Bidder must provide the option to pool data volumes at both the sub-account (Agency) and master account (across all Executive Agencies) level. For example, if the Commonwealth desires, it may pool all data plans associated with the Executive Department together regardless of the accounts they reside in. In addition, the Commonwealth prefers the option to pool data within a single Eligible Entities organization. | X | X |
| 2 | b | 3 | The Bidder must offer cellular data plans for cellular telephones that provide the option to use a phone as modem or hot spot. Customers using this feature must be able to turn it on and off. This feature must be password protected. | X | X |
| 2 | b | 4 | The Bidder must send a warning to a cell phone when data limits are being approached and block data when allotment is reached. | X | X |
| 2 | b | 5 | For Category 1A, the Bidder must notify EOTSS, or its designated cell phone administrator, when data volume has been reached on cell phones issued to the Executive Department. For Category 1B, the Bidder must notify the designated cell phone administrator when data volume has been reached on cell phones issued to the Eligible Entities. | X | X |
| 2 | c | International Coverage – The Bidder must provide international dialing, roaming, texting and data and share pricing for these services as part of its response to this solicitation. International voice and data must be able to be turned on and off by the cellular user. Additionally, international cellular services may only be granted by the Bidder to Executive Department users of cellular services and devices with prior authorization from EOTSS. | X | X | |
| 3 | Cellular Devices |
Cellular Devices include smart phones, cellular phones, including ruggedized phones, cellular phone accessories, tablets, MiFi devices and pagers.
| 3 | a | The Bidder must provide the latest Apple iPhone/iOS model at a discount and an (N-1) version at no cost. | X | X | |
| 3 | b | The Bidder must provide the latest Samsung smartphone model at a discount and an (N-1) version at no cost. | X | X | |
| 3 | c | Smartphone products provided by the bidder must support: | |||
| 3 | c | 1 | ActiveSync policies (e.g. screen timeout lock, PIN requirement, remote wipe, wipe after # of invalid PIN entries, and storage encryption) | X | |
| 3 | c | 2 | Synchronization of Email, Contacts, Calendar, Tasks, and Notes | X | X |
| 3 | c | 3 | Blocking small number text messages inbound or outbound | X | X |
| 3 | c | 4 | Modem or hot spot capability | X | X |
| 3 | d | The Bidder must honor all warranty items that require repair and replacement at no cost. The Bidder must describe its approach to resolving issues with cellular devices that are not covered by the warranty or after the warranty period expires. | X | X | |
| 3 | e | For Tablets that include cellular service, the Bidder must offer versions of Samsung Tablet, Microsoft Surface Pro, Apple iPads and other relevant tablets at a discount. Tablets that do not include cellular service (WiFi only) are out of scope for this procurement. | X | X | |
| 3 | f | The Bidder must offer a MiFi device at a discount agreed upon during negotiations. | X | X | |
| 3 | g | The Bidder must offer accessories for cellular devices agreed upon during negotiations, including microcells. | X | X | |
| 4 | Security | ||||
| The Bidder must comply with the Commonwealth’s security policies and standards accessible via the hyperlink provided. In addition, the Bidder must be able to comply with the specific standards listed below. Cellular devices must: |
• Be manageable using COTS MDM products
• Be in support from the vendor for minimum of 2 years
• Allow a security policy to be pushed down by ActiveSync
• Be able to meet our password standard (a minimum of 8 characters including 3 of the four: Upper, lower, number, and special) or offer biometrics (facial recognition and finger prints) as an alternative to passwords
| The Bidder must disclose and describe any areas of non-compliance with these security policies. | X | N/A | |
| 5 | Service Level Agreement | ||
| 5 | The Bidder shall provide SLAs associated with cellular services and devices. The Bidder shall describe how it measures each of its SLAs and how it will handle failures to perform to SLA levels and any billing adjustments, credits or any other compensation it will offer. These SLAs should include: |
a. Service quality (must include at minimum: # of dropped calls, and dead spots)
b. Billing accuracy
| c. Customer Support (must include at minimum: response time to service issues, expedited replacement of devices, and specialized, accelerated service for designated executives) | X | X | N/A | |||
| 6 | Pricing | |||||
| The Bidder must provide all recurring and non-recurring costs associated with the proposed cellular services and devices in the Pricing Sheets provided in Appendix 6: Pricing Sheet. | X | X | N/A | |||
| 7 | New Technology | |||||
| The Bidder must have in place a proactive approach for bringing to the Commonwealth’s attention new technologies and business models that could improve the efficiency and effectiveness of cellular services and devices. This might include Bidder sponsored research and development, monitoring developments in the industry, and presentations or similar mechanisms by which the Bidder is bringing to the Commonwealth the best and freshest thinking in the industry. The Commonwealth intends to discuss potential amendments to the contract to make relevant new technologies available to purchasers. This will be a component of the annual review process, during quarterly reviews with the dedicated account team, and upon the Commonwealth's request. Contract amendments will be the result of mutual negotiations of the parties. | X | X | ||||
| 8 | Other value-added Offerings | |||||
| The Bidder is encouraged to describe and propose any other value-added offerings they want to propose. These offering shall be in addition to, not a replacement of, the mandatory requirements. | X | X | ||||
| 9 | Geographic Service and Delivery Areas | |||||
| The Bidder must be able to provide and maintain comprehensive, dependable, uniform coverage for its cellular services nationwide. This coverage must include all geographic areas of Massachusetts and neighboring geographic regions, including New Hampshire, Vermont, New York, Connecticut and Rhode Island. The Bidder must provide a coverage map as part of its response to this solicitation. |
The Bidder must have contingency plans for system failure, transmission site failure, and power failure as well as how the Bidder insures survivability and service continuity in the event of natural disasters and/or acts of God.
| The Bidder must monitor and evaluate the technological quality and performance of its cellular services, minimize gaps in coverage, and limit access and insure authentication. | X | X | N/A | ||
| 10 | Public Safety Cellular (Wireless) OPTIONAL | ||||
| Placeholder | X | X | |||
| 11 | Satellite Services and Equipment OPTIONAL | ||||
| Placeholder | X | X |
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