ITT46_BiddersResponseForm_CompanyName~1.docx

Bidders Checklist and Response Form

RFR ITT46

Network Services

Important: Bidders must download this form before completing it. Please note that response blocks ( ) will expand as text is entered, and that text can be “cut and pasted” into response blocks. The Bidder’s submission should include only the completed Response Form and the additional forms/documents referenced in the RFR and in this Checklist and Response Form; other material, if submitted, will not be reviewed.

Please note that completing the Response Form does not constitute the entire response to this RFR. Bidders must read all RFR Sections and follow the directions therein. Portions/summaries of RFR Sections are quoted in this Response Form for the convenience of Bidders, but Bidders are responsible for reading the full text of the RFR.

1. Download this document

2. Complete the document electronically.

3. Bidders must scan any documents in .pdf format, such as reference letters or copies of certifications, for inclusion in COMMBUYS submission. This Response Form, cost tables and other documents must be submitted as separate files in their original formats (i.e., Response Form in MS Word and Cost Tables in MS Excel. (NOTE: Some forms are posted in the RFR as “protected” documents, such that entry is only allowed in certain areas. This “protection” should not be altered. Forms must be completed and submitted as published on www.COMMBUYS.com, and the Bidder must not add a password to further “protect” the form.)

4. Bidders must use the naming convention by changing the file names as described below.

5. Retain copies of the complete proposal files and scanned documents and submit the response as directed in RFR Section 5.

Bidder’s Company Name:

Company Website Address:

Person to contact if we have questions concerning the proposal:

Bidders must be prepared to submit the Standard Contract Form, the Commonwealth Terms and Conditions, the Request for Taxpayer Identification Number and Certification (Massachusetts Substitute W-9 Form, NOT the IRS Version), and the Contractor Authorized Signatory Listing within 1 week of notice that they have been selected for contract award.

By submitting this response I hereby certify that I have read the ITT46 Network Services Request for Response (RFR) and all documents referenced therein and that I will accept all contract requirements, terms and conditions if awarded a contract.

Bidder Submission Checklist See RFR and instructions below for details on the requirements for each submission and where the referenced forms can be found. FILES MUST NOT BE PASSWORD PROTECTED. Please do not check items below which are not included in your response.

(ALL CATEGORIES)

Geographic Coverage (Section 3.1.2.4)

Open Ratings/Dun and Bradstreet Supplier Qualifier Report and Past Performance Evaluation (Section 3.1.3)

(e.g. Reference1_Cat2_Acme.doc)

Cost Tables Attachment C

Prompt Pay Discount Form (Section 3.6.1.4 and 8.9)

Supplier Diversity Program (SDP) Plan Form #1 Section 3.8

Supplier Diversity Program Plan (SDP) Plan Form #2 (Section 8.5)

Sample Invoices for service(s) bid (Section 3.10.7.7.5)

(e.g. Invoice_Cat1_LongDistance_Acme.doc)

Optional Billing Formats (Section 3.10.7.7.7)

Sample Master Invoices with multiple location details.

Section 3.10.7.7.10

Category 1: Voice Services Mandatory Documents

Category 1 Service Description (Section 3.2.1)

(one document for each proposed service)

Calling Card country list (Section 3.2.1.7)

Category 2: Connectivity Services

Category 2 Service Description (Section 3.2.2)

Category 3: Mobile Wireless Services

Category 3 Service Description (Section 3.2.3)

Cellular/Wireless coverage maps (Section 3.2.3.1)

Billing of Wireless/Mobile services (Section 3.2.3.7)

Category 4: Managed Services

Category 4 Service Description (Section 3.2.4)

* Substitute the Bidder’s Company Name for the words “CompanyName” in the file name. Do not include apostrophes, spaces or other characters other than letters, periods and underscores in the file name.

ITT46 Response Form

Answers to some questions and requests for information below are mandatory and others are desirable. Responding to desirable and optional items may enhance the bidder’s evaluation score and may increase the possibility of contract award. Questions are in the order of the specifications given in the RFR. Bidders must refer to the RFR ITT46 for a full description of the requirements.

Mandatory Requirements for All Categories

Submitting a proposal for the following categories:

|_| Category 1 |_| Category 2 |_| Category 3 |_| Category 4

Section 3.1 – Bidder Qualifications Bidder affirms their compliance with Massachusetts laws and regulations regarding Common Carriers, including M.G.L. c. 159, Section 12, as applicable. |_| Yes

Section 3.1.1 – Unique Account Identifier Bidder agrees to associate all contracting Eligible Entities with a unique account identifier:

|_| Yes

3.1.2 Company Profile

Provide a brief summary which describes your company’s history, present operation, organizational structure, annual revenue for each of the past three years, future plans and technical resources. (3000 character limit) Years in business as of the issuance date of this RFR, under Bidder’s present tax identification number:

If fewer than 3 years in business and bidder acquired or was acquired by or otherwise combined with another organization within the past 3 years such that the bidder’s tax identification number changed as a result, please provide a sufficient explanation of the circumstances to enable the SST to determine the years of experience of the merged organization. (1000 character limit) Indicate the number of years the Bidder, including merged entities, has been in business as of the issuance date of this RFR.

Years in Business providing Category 1 Services 0 Years in Business providing Category 2 Services 0 Years in Business providing Category 3 Services 0 Years in Business providing Category 4 Services 0 Annual revenue for each of the past three years: , ,

3.1.3 Open Ratings/D&B report scores

Did the Bidder receive a rating of below 80 on the Past Performance Evaluation (Supplier Performance Review)?

|_| Yes. |_| Unknown. If yes, explain (600 character limit)

Did the Bidder receive a rating of 7 or more on the Supplier Qualifier Report?

|_| Yes. |_| Unknown. If yes, explain (600 character limit)

Section 3.1.4 References Please provide a list of three of your largest customers in Massachusetts if available:

Please provide a list of three of your largest state government customers if available:

Section 3.1.6 E-Rate (required to be eligible to offer services to schools and public libraries) Enter your Service Provider Identification Number (SPIN) here:

Do you agree to invoice the Schools and Libraries Program for the discount amount using the Universal Service Administration Company (USAC) approved forms and procedures, if requested by the Eligible Entity? Refer to http://www.sl.universalservice.org; |_| Yes

Section 3.5: License Agreements and Service Agreements The Contractor may not use or require; license agreements, service agreements or hosting agreements unless they are negotiated and approved by the SST in advance of use. Such agreements will be considered accepted only after the Contractor has email/written confirmation of acceptance by the SST and the agreements are published on COMMBUYS for ITT46. Vendor documents may not impose customer obligations beyond those explicitly stated in this RFR. Any individual section of any such agreement is deemed void if it is in conflict with Commonwealth’s T & Cs, Standard Contract Form or this contract including the RFR document with amendments.

|_| Yes

6.1.5 Electronic Funds Transfer (EFT)

Check one of the following:

|_| Bidder finds that using EFT is a hardship or unduly burdensome.

Desirable Requirements for All Categories

Section 3.10.7.7.2: Disputed Charges Disputed charges will be reflected as a separate line item rather than a credit on the monthly invoice to the Eligible Entity? |_| Yes |_| No

Section 3.10.7.7.7: Optional Billing Formats Bidder offers a choice of optional billing formats to contracting Eligible Entities? |_| Yes |_| No

Section 3.10.7.7.10: Single Agency/Multiple Location Billing Bidder offers single Master Invoicing while continuing to send invoices to individual locations?

|_| Yes |_| No

Category 1 Mandatory Requirements

If bidding Local Service, Centrex, Pay Telephone Service or VoIP under Category 1 (Sections 3.2.1.3.13, 3.2.1.6.2, 3.2.1.8.1 or 3.2.1.9.12): Emergency 911 Calls The bidder complies with Statewide Emergency Telecommunications Board requirements:

|_| Yes Bidder affirms emergency 911 calls will be routed to the PSAP despite a failure of the Bidder’s Centrex system (Section 3.2.1.6.2): |_| Yes |_| No

Category 1 Desirable Requirements

Section 3.2.1.3.5: Local Service Calling Features The listed calling features will be provided at no charge? |_| Yes |_| No

Section 3.2.1.3.15: Local Service Directory of Telephone Numbers “Foreign Listings” of contracting Eligible Entities’ telephone numbers will be provided at no charge? |_| Yes |_| No

Section 3.2.1.3.16: Local Service Access to Directory Assistance

Section 3.2.1.3.18: Local Service Local Number Portability Local number portability is provided at no cost? |_| Yes |_| No

Section 3.2.1.3.19: Local Service Temporary Suspension of Service Temporary suspension and reactivation of service is provided at no cost? |_| Yes |_| No

Section 3.2.1.3.21: Local Service Reinstallation of Services Reinstallation within 90 days of disconnection is provided at no cost? |_| Yes |_| No

Section 3.2.1.3.22: Local Service Full/Unlimited Service Bidder offers full/unlimited local service? |_| Yes |_| No

Section 3.2.1.3.21: Local Service Reinstallation of Services Reinstallation within 90 days of disconnection is provided at no cost? |_| Yes |_| No

Section 3.2.1.3.23: Busy Condition Reports Busy Condition reports are available via customer web portal? |_| Yes |_| No The number of Busy Condition Reports available per year at no charge: or check here if Unlimited: |_| Yes

Section 3.2.1.3.24: Direct Inward Dialing (DID) State the minimum and maximum number of digits delivered by the proposed Local Service to the premise equipment: (100 character limit) State the minimum and maximum number of consecutive telephone numbers available with DID: (100 character limit) DID is provided at no cost? |_| Yes |_| No

Section 3.2.1.4.7: Long Distance Code Customization Authorization and account codes may be customized by the customer? |_| Yes |_| No

Section 3.2.1.4.9: Long Distance Service Implementation Timeframes State the maximum time to implement Long Distance Service, if proposed: (100 character limit)

Section 3.2.1.4.10: Long Distance Pricing Intra-LATA, intra-state and inter-state long distance is provided at no charge? |_| Yes |_| No

Section 3.2.1.5.3: Virtual Toll Free Access Virtual toll free service may be routed to mobile telephone numbers? |_| Yes |_| No

Section 3.2.1.5.15: Toll Free Service Implementation Timeframes State the maximum time to implement Virtual Toll Free Service, if proposed: (100 character limit) State the maximum time to implement Dedicated Toll Free Service, if proposed: (100 character limit)

Section 3.2.1.6.1: Centrex Service Availability Bidder proposes Centrex Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Centrex Service is not proposed: (600 character limit)

Section 3.2.1.6.13: Centrex Pricing Bidder proposes volume pricing discounts based upon aggregate number of subscribed lines at an Eligible Entity irrespective of whether invoicing is provided at the department level? |_| Yes

3.2.1.7.1: Calling Card Authorization Code Length of Authorization code: (25 character limit)

3.2.1.8.4: Pay Telephone Temporary/Seasonal Suspension of Service Bidder proposes suspension and reactivation of service at no charge? |_| Yes |_| No

3.2.1.8.5: Pay Telephone Reinstallation of Service Bidder proposes reinstallation of disconnected service at no charge? |_| Yes |_| No

3.2.1.9.3: VoIP Calling Features Bidder proposes listed calling features at no charge? |_| Yes |_| No

3.2.1.9.8: VoIP Operator Services Bidder proposes operator services at no charge? |_| Yes |_| No

Section 3.2.1.9.11: VoIP Service Direct Inward Dialing (DID) State the minimum and maximum number of digits delivered by the proposed Local Service to the premise equipment: (100 character limit) State the minimum and maximum number of consecutive telephone numbers available with DID: (100 character limit) DID is provided at no cost? |_| Yes |_| No

Section 3.2.1.9.15: VoIP Service Directory of Telephone Numbers “Foreign Listings” of contracting Eligible Entities’ telephone numbers will be provided at no charge? |_| Yes |_| No

Section 3.2.1.9.16: VoIP Service Access to Directory Assistance

Section 3.2.1.9.19: VoIP Service Temporary Suspension of Service Temporary suspension and reactivation of service is provided at no cost? |_| Yes |_| No

Section 3.2.1.9.21: VoIP Service Reinstallation of Services Reinstallation within 90 days of disconnection is provided at no cost? |_| Yes |_| No

Category 2 Desirable Requirements

Section 3.2.2.1.1: Switched 56K Service Availability Bidder proposes Switched 56K Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Switched 56K Service is not proposed: (600 character limit)

Section 3.2.2.2: Private Line Service Central Office Multiplexing Bidder proposes Private Line Service that supports multiple services over a single circuit, “central office multiplexing”? |_| Yes |_| No

Section 3.2.2.2.1: Private Line Service Availability Bidder proposes Private Line Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Private Line Service is not proposed: (600 character limit)

Section 3.2.2.3: ISDN Service Availability Bidder proposes ISDN Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which ISDN Service is not proposed: (600 character limit)

Section 3.2.2.4.1: xDSL Service Availability Bidder proposes xDSL Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which xDSL Service is not proposed: (600 character limit)

Section 3.2.2.5: Frame Relay Service Availability Bidder proposes Frame Relay Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Frame Relay Service is not proposed: (600 character limit) Bidder proposes Frame Relay Service to all geographic locations of the United States?

|_| Yes |_| No

Section 3.2.2.6.1: SONET Service Availability Bidder proposes SONET Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which SONET Service is not proposed: (600 character limit)

Section 3.2.2.7.1: Ethernet Service Availability Bidder proposes Ethernet Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Ethernet Service is not proposed: (600 character limit)

Section 3.2.2.8.1: Dark Fiber Service Availability Bidder proposes Dark Fiber Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Dark Fiber Service is not proposed: (600 character limit)

Section 3.2.2.9: Cable based Broadband Service Availability Bidder proposes Cable Broadband Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Cable Broadband Service is not proposed: (600 character limit)

Section 3.2.2.10.1: Fixed Wireless Service Availability Bidder proposes Fixed Wireless Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Fixed Wireless Service is not proposed: (600 character limit)

3.2.2.11: Internet Access Services The number of points of presence within Massachusetts and the contiguous states that Bidder owns, leases or operates and manages:

Maximum number of peering connections (“hops”) between these POPs and the internet backbone:

Section 3.2.2.11.1: Internet Access Service Availability Bidder proposes Internet Access Service to all geographic locations of the Commonwealth?

|_| Yes |_| No, if no, please identify geographic areas within the Commonwealth for which Internet Access Service is not proposed: (600 character limit)

Category 3 Desirable Requirements

Section 3.2.3.3: Mobile Wireless Full/Unlimited Service Bidder proposes unlimited voice usage plans? |_| Yes |_| No Bidder proposes unlimited data usage plans? |_| Yes |_| No

Section 3.2.3.4: Mobile Wireless Communication Devices Bidder will offer all devices that bidder makes available to other customers during the contract term? |_| Yes |_| No, if no, please identify excluded devices: (600 character limit) Each proposed service plan includes at least one current cell phone model at no cost? |_| Yes |_| No Bidder proposes a trade-in allowance for existing contracting Eligible Entity mobile devices that are incompatible with the Bidder’s service offering? |_| Yes |_| No

Section 3.2.3.8: Mobile Wireless Telephone Number Selection Bidder allows Eligible Entities to select the area code (NPA) with which their telephone number is associated? |_| Yes |_| No.

List of available Massachusetts area codes: (100 character limit)

Section 3.2.3.11: Mobile Wireless Service Local Number Portability Local number portability is provided at no cost? |_| Yes |_| No

Section 3.2.3.13: Mobile Wireless Satellite Service Equipment Items may be removed from bundled offerings at a reduced cost? |_| Yes |_| No

Section 3.2.3.14: Pricing of Mobile Wireless Services Bidder proposes volume pricing discounts based upon aggregate number of subscribed lines at an Eligible Entity irrespective of whether invoicing is provided at the department level?

Category 4 Desirable Requirements

Section 3.2.4.3: Virtual Private Networking (VPN) User authentication may be shared for those users that participate with multiple agencies?

|_| Yes |_| No

Section 3.2.4.3.3: VPN Access Bidder proposes a remote access network that may be accessed via analog access numbers that are in the local calling area for every municipality in Massachusetts?

|_| Yes |_| No, if no, please identify describe an equivalent alternative: (600 character limit)

Section 3.2.4.3.4: VPN IP Addressing Bidder will provide reverse DNS capability for dial-in client users accessing the internet?

|_| Yes |_| No

Section 3.2.4.3.5: VPN Operating System Requirements

Revision History

Corrected file format for Sec 3.1.2.4 Removed Sec 1.3 Added Sec 3.5 License Agreements and Service Agreements Removed Sec 3.9 Participation in MASSBUYS