Questions and Answers 1-3

UNCLASSIFIED

Program Name: ITEMS RFI# 4 – NGA Enterprise Management Services (EMS) Q&As

Questions and Answers (1 – 3):

1) Q: Is the previous “4 pilot programs” strategy no longer moving forward?

a. Is this RFI a part of NGA’s pilot program?

A: The “4 pilot programs” strategy is proceeding as stated in the Unclassified Remote Hosted Desktop (URHD) Request For Proposal (RFP) Statement of Work (SOW) Background Section.

a. The EMS RFI is under the ITEMS umbrella. The 4 pilots are being conducted to reduce risks associated with the overall ITEMS effort.

2) Q: Is this RFI another attempt by NGA to research the market for an enterprise contract, covering all the 4 pilot requirements?

a. Does this mean multiple RFPs will not be issued?

A: This RFI is not intended to cover all 4 pilots. The intent of this RFI is to obtain additional information on experiences and capabilities for providing Enterprise Management Services (EMS) through a managed services contract in a multi-vendor, multi-security level environment. The anticipated scope for the EMS effort might include the following functions:

· Service Desk in the above described environment which serves as the single point of entry within an Agency where IT support is provided

· Network Operations Management which serves as the central point for Local Area Network (LAN)/Wide Area Network (WAN) infrastructure situational awareness on all classified domains

· Security Operations Center which serves as the central point for security incident detection, analysis, investigation and reporting

· Development and collection of business intelligence information to support process and product improvement

a. NGA still intends on issuing multiple RFPs for the 4 Pilots.

3) Q: Can you explain the reason for NGA deciding to conduct more market research for the ITEMS program?

A: The Questions and Answers should only be directed to the EMS RFI, not the overall ITEMS market research strategy.

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