IT1056-22 - Cerium SSJ.docx
DOCX document 32 KB Posted
- Attached to
- ITB - SE Campus MDF HVAC System
- Solicitation number
- S-P26801-00001681
- Issued by
- Multnomah County, Oregon
About this file
This is a Sole-Source Notice (IT1056-22) issued by Marion County, Oregon's Information Technology Department for the continued acquisition of unified communications solutions from Cerium Networks. The procurement seeks supplies and services for incremental purchases, installations, and maintenance of the Avaya IP Office with Enghouse Contact Center software to support Marion County's multiple call centers, including the PCC Youth and Family Crisis Center, Centralized Intake, and IT Service Desk, as well as core voice mail applications at the County Courthouse, Health and Human Services Building, and Marion County Jail. The estimated total cost is $100,000, with a contract period extending from approval through June 30, 2023. The response deadline for interested vendors is 12:00 PM on January 13, 2022, with inquiries directed to Toby Giddings at tgiddings@co.marion.or.us.
Marion County justified this sole-source procurement based on compatibility requirements under MCPCR 20-0275(2)(a), determining that efficient utilization of the County's existing Avaya infrastructure and out-of-support PBX system requires continued partnership with Cerium Networks for consistent and efficient resource management. The County has issued sole-source notices for this vendor periodically since June 2018 (IT406-18, IT588-19, IT736-20, and IT937-21) and received no competitive responses, supporting the determination that only Cerium Networks can provide the necessary compatibility and integration with Marion County's legacy Avaya and Enghouse systems.
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Text version
SOLE-SOURCE NOTICE
No. IT1056-22 OregonBuys # S-C25102-00001682 Date of Request: 1/6/22 Department Name: Information Technology Department Contact Name: Cynthia Klein, Office Manager Time Period Requested: From: approval To: June 30, 2023 Total Estimated Cost: $100,000 Title: Supplies and/or Services to be acquired:
Cerium Networks Unified Communications Solution
BACKGROUND:
Cerium Networks is the provider of a unified communications solution based on Avaya IP Offices and Enghouse Call Center system that integrates the existing Marion County Avaya (formerly Nortel) PB telephone voice and data infrastructure environment. Marion County operates multiple call centers including the PCC Youth and Family Crisis Center, Centralized Intake, and IT Service Desk. Additionally, Cerium installed and supports the core Marion County Avaya Aura Voice Mail applications and CS1000 Call Pilot located in the County Courthouse, Health and Human Services Building, and Marion County Jail.
The Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles, and workforce optimization. By continuing to use Cerium Networks for call center systems, Marion County builds upon existing infrastructure to extend a cohesive communications feature set throughout the entire organization. The County currently relies on an out of support Avaya (formerly Nortel) PBX system that does not allow contact center software to be installed directly.
FINDINGS:
Market Research Overall Finding.
The County has periodically issued Sole Source notices to continue its support and has received no responses:
June 2018 – IT406-18 May 2019 – IT588-19 April 2020 – IT736-20 May 2021 – IT937-21 And Determination pursuant to MCPCR 20-0275(2) must include, at a minimum, one of the following:
Pursuant to MCPCR 20-0275(2)(a): Compatibility. Provide findings supporting your determination that the efficient utilization of existing goods requires the acquisition of compatible goods or services from only one source.
Retaining Cerium Network for incremental purchases, installations, and maintenance of the Avaya IP Office with Enghouse Contact Center software allows for the consistent and efficient use of resources towards existing assets.
REQUEST
Submit a response to this Sole Source notice if you are able to provide products for incremental purchases, installations, and maintenance of the Avaya IP Office with Enghouse Contact Center software.
RESPONSES DUE
Responses are due by 12:00PM January 13, 2022
POINT OF CONTACT
Submit questions and responses to:
Toby Giddings - tgiddings@co.marion.or.us SS_Determination_Request_3-31-17rev.doc Page 1 of 2
File details come from the government source that posted it. Updated .