RFI.for.WellnessSupportApp.Finalv3.docx

REQUEST FOR INFORMATION

Comprehensive Wellness Support App for Law Enforcement THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes; it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP. This RFI does not commit the United States Capitol Police (USCP) to contract for any supply or service. The USCP is not currently seeking proposals. Responders are advised that the USCP will not pay any cost incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP. It is the responsibility of the potential responders to monitor the website for any information that may pertain to this RFI. The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the USCP and will not be returned.

NAICS Code 541511 -- Applications software programming services, custom computer Place of Performance:

The main Place of Performance will be the U.S. Capitol Complex and outlying US Capitol Police patrol areas and jurisdictions. However, the solution should be available on all USCP issued mobile devices (cell phones) and available to users at all times.

Purpose:

The United States Capitol Police (USCP), Liebengood Center for Wellness (LCW) is seeking information from qualified vendors capable of delivering a comprehensive mobile wellness application specifically designed to support the mental, emotional, and physical health of law enforcement officers, their families, and support personnel.

The envisioned application should offer confidential, on-demand access to evidence-based wellness tools, including stress reduction techniques, peer support resources, crisis response protocols, and access to professional care. The app should be customizable for agency-specific content, support data privacy standards appropriate for federal law enforcement, and address the unique challenges of a high-risk, high-pressure occupational environment.

Background:

The USCP was established in 1828 with the mission of performing primary mission essential functions in support of the Federal Legislative Branch. The LCW is responsible for offering an array of holistic health and wellness services to support the well-being of all USCP sworn and civilian staff, with the mission to create a culture of sustainable and holistic health, wellbeing, and resilience, so the United States Capitol Police (USCP) community can thrive personally and professionally. The LCW prioritizes the holistic well-being of the workforce and families as essential for maintaining organizational resilience, achieving operational effectiveness, and for fostering a culture of wellness that encompasses physical, mental, emotional, social, and spiritual domains.

Requirement Specific Objectives:

The purpose of this RFI is to gather information from potential providers to meet the following objectives:

1. Provide 24/7 Confidential Wellness Resources:

· Deliver mental health tools, mindfulness exercises, sleep resources, substance misuse support, and resilience training tailored to law enforcement users.

· Include access to self-assessments, educational materials, and behavior tracking.

· Provide ability to connect to 24/7 clinical support.

2. Support Law Enforcement-Specific Wellness Needs:

· Content must reflect the occupational realities of law enforcement (e.g., operational stress, cumulative trauma, shift work fatigue, critical incident response).

· Preference for vendors with experience serving law enforcement or other first responder populations.

3. Facilitate Peer Support and Professional Help Access:

· Include secure peer support communication or referral pathways.

· Provide direct access to Employee Assistance Program (EAP) resources and/or crisis support lines.

4. Allow Customization for LCW:

· Enable agency branding and language.

· Include capacity to push updates, announcements, or resources specific to USCP programs and initiatives.

5. Ensure Data Security and User Privacy:

· Meet or exceed federal standards for data encryption, confidentiality, and user anonymity.

· Demonstrate protocols for handling sensitive wellness-related user data in compliance with HIPAA.

6. Comprehensive Resource Directory Access:

· Ensure users can easily access an up-to-date, user-friendly directory encompassing all aspects of the LCW, including peer support, EAP, resilience programs, and wellness team contacts.

7. Expansive Wellness Content Library:

· Include access to a comprehensive, continuously updated database of articles, assessments, and multimedia content covering a broad range of wellness topics relevant to law enforcement and their families.

8. External Resource Integration (e.g., Psychology Today):

· Enable seamless, secure linking to external resources such as a provider directory and other vetted third-party support tools to assist users in locating mental health professionals outside the department.

9. Analytics and Engagement Tracking:

· Include a secure backend analytics feature that enables LCW leadership to monitor non-identifiable usage patterns, such as topic engagement by percentage, page views, or resource downloads, to inform program development.

10. Custom Emergency Contacts and "Get Help" Directory:

· Allow full customization of the in-app “Get Help” directory, including but not limited to the national 988 Suicide & Crisis Lifeline, the USCP EAP, internal crisis numbers, and any other department-specific hotlines or resources.

11. Separate Access for Spouses and Family Members:

· Provide the capability for family members to create separate user profiles (with their own usernames and passwords), ensuring confidential access to family-appropriate content and support tools.

12. Enhanced Multimedia and Video Hosting Capabilities:

· Support high-quality hosting and streaming of short-form training modules, peer support videos, or LCW announcements with minimal buffering and cross-platform compatibility.

13. Confidential In-App Chat/Message Functionality:

· Include a secure, confidential chat feature allowing users to text LCW peer support or mental health staff within the app, with appropriate encryption and user anonymity options.

14. Content Integration and Push Notifications:

· Allow streamlined integration of USCP materials—such as bulletins, PDFs, videos, and training notices—into the app, with push notification options for time-sensitive updates.

15. Customizable Home Screen and Branding:

· Provide robust administrative controls to allow LCW staff to redesign the home screen, including layout, icons, banners, and announcements to better reflect seasonal or campaign-based wellness priorities.

16. Interactive Scheduling and Event Calendar:

· Include a feature-rich calendar function to allow LCW to post and manage wellness events, support group schedules, or available times for counseling. Employees should be able to view availability in real-time and register or request appointments as needed.

17. Early Intervention System (EIS) Integration:

· Include functionality or integration capability for an EIS designed to identify personnel at elevated risk for stress-related issues or behavioral concerns. The system should use defined indicators (e.g., use of sick leave, exposure to critical incidents, self-assessment trends) to proactively flag individuals who may benefit from wellness outreach, peer support, or EAP referral—while ensuring confidentiality, compliance with agency policy, and adherence to ethical standards.

18. Modern Integrated Health and Fitness System

· Include a comprehensive, data-driven health and fitness system that promotes physical readiness, mental resilience, and overall well-being by integrating technology, personalized wellness plans, and performance tracking tools tailored to the needs of personnel.

SUBMISSION REQUIREMENTS:

A. Delivery of Responses:

The Government requires RFI response submissions be delivered electronically to michael.iszard@uscp.gov on or before August 19, 2025 at 2:00 pm EST. Contractor files shall have the following file naming convention: <Offeror name> RFI number <date> B. Questions & Answers:

Questions shall be submitted electronically to michael.iszard@uscp.gov on or before July 23, 2025 at 2:00 pm EST.

CONTRACTOR REQUIREMENTS:

A. The contractor must have proven experience providing the items included in this Request for Information (RFI).

B. Potential Offerors shall certify the products they provide comply with the Buy American Act (BAA) or Trade Agreements Act (TAA).

RFI PREPARATION:

This section provides general guidance for preparing RFI responses.

A. Restriction on Disclosure and Use of Data: Offerors who include in their responses data that they do not want disclosed to the public for any purpose or used by the Government except for reviewing responses, shall:

1) Mark the title page with the following legend:

“This response includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this response. This restriction does not limit the Government's right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in sheets identified as containing restricted data”

2) Mark each sheet of data it wishes to restrict with the following legend:

“Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation.”

B. Use of Non-Governmental Personnel in RFI Preparation and Review:

There were no firms that prepared, assisted in preparing, or provided input to this RFI, including all supporting documentation, or otherwise provided advisory and assistance services to the Government in areas that relate to this RFI. Further, no firms are anticipated to assist in the RFI review process in an advisory capacity.

Accordingly, USCP is not anticipating to release response data to non-Government advisors for review, analysis, and inputs. The Government does not anticipate to employ administrative and engineering support services contractors in the handling of RFI documentation for purposes of security and document control. If this changes, all such personnel will be required to execute a statement to preserve and protect from disclosure any evaluation and contractor proprietary information disclosed to them during the course of these reviews.

Not withstanding the above, submission of a response under this RFI will constitute a grant of authority by the submitting company to the Government to allow access by individuals of firms to any submission information. If required, these individuals will be performing under Government contracts that contain appropriate restrictions on the use and disclosure of information provided to the contractors (e.g., nondisclosure requirements) or will have executed Government disclosure agreements that are intended to ensure that the contractor support personnel handle the information properly and in accordance with applicable law and regulation. Individuals will be authorized access only to those portions of the responses and discussions that are necessary for them to perform their respective duties.

If an Offeror objects to disclosure of its responses to non-Government advisors, it must provide its written objections to the PCO within ten days of RFI issuance. If an Offeror objects to disclosure of a portion of its response, it shall provide its consent for the remainder of the response to the PCO within the same timeframe. Written objections must include detailed statements of the basis for objection and identify specific portions of the response that the Offeror objects to being disclosed to non- Government advisor(s).

c. RFI Response Requirements:

The respondents are requested to provide the following information in their responses to this RFI:

1. Company Overview:

· Provide a brief overview of your company, including experience and qualifications in delivering wellness technology solutions and/or call center services for mental health and crisis response. Highlight any work with law enforcement, first responders, or federal agencies.

2. Relevant Experience:

· Describe your experience in providing wellness initiatives specifically for law enforcement, first responders, and high-stress populations.

· Include any relevant certifications, partnerships, or collaborations with similar federal or government agencies and any specifics on number of users or employees supported per agency.

· Provide detail about organizations that have utilized your services, particularly in a crisis response or mental health counseling capacity.

3. Service Capabilities:

· Ability to provide technical support

· Ability to provide customizable law enforcement-specific messaging

· Triage and referral capabilities to LCW resources.

· Mobile App features described in Requirement Specific objectives above.

4. Technology and Integration:

· Explain data handling and security protocols.

· Detail expertise with providing updates to mobile apps to include: frequency, content availability, and outage or app disruption events.

· Ability to integrate into USCP systems and technology.

· Examples of analytics dashboard capabilities, including engagement tracking by topic or module.

· Examples of customization ability.

5. Deployment and Support:

· How quickly can your application be integrated and deployed?

· Concept of operations: how the system is deployed, operated, and maintained in the field.

· Required personnel for operation and maintenance.

· Training and support provided to agency staff.

6. Acquisition Strategy:

· What acquisition strategies (e.g., single award, multiple award, phased approach, etc.) would you recommend for this requirement, and why?

· What are the advantages and disadvantages of your recommended approach(es) in terms of cost, schedule, risk, and performance?

· Are there innovative contracting methods or partnership models (e.g., Other Transaction Authority, public-private partnerships, performance-based contracting) that should be considered?

· What information or clarifications would industry need from the government to better respond to a future solicitation?

7. Pricing (Optional):

· This is a Request for Information (RFI) only and does not constitute a solicitation. No award will result from this RFI posting. Information on available pricing models may be submitted but is not required.

DISCLAIMER

This RFI is issued solely for information and planning purposes and does not constitute a solicitation or guarantee of future procurement.