January 12, 2022

REQUEST FOR PROPOSAL

RP013-22

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified suppliers to Provision of Inmate Coinless Phone Equipment at the Gwinnett County Correctional Complex on an Annual Contract for the Department of Corrections.

Proposals must be returned in a sealed container marked on the outside with the Request for Proposal number and Company Name. Proposals will be received until 2:50 P.M. local time on January 26, 2022 at the Gwinnett County Financial Services - Purchasing Division – 2nd Floor, 75 Langley Drive, Lawrenceville, Georgia 30046. Any proposal received after this date and time will not be accepted. Proposals will be publicly opened and only names of submitting firms will be read at 3:00 P.M. A list of firms submitting proposals will be available the following business day on our website www.gwinnettcounty.com.

A WebEx pre-proposal meeting is scheduled for 10:00 A.M. local time on January 18, 2022. To access, dial 1-408-418-9388, enter Access Code 2348 229 6637. All interested parties are urged to attend.

Questions regarding proposals should be directed to Kaley Ivins, CPPB, Purchasing Manager at Kaley.Ivins@gwinnettcounty.com or by calling 770-822-8732, no later than 3:00 PM on January 19, 2022.

Proposals are legal and binding upon the bidder when submitted. One (1) unbound original, five (5) copies and one (1) electronic copy on a flash drive should be submitted. All copies must be identical. Do not include the cost proposal on the flash drive.

Gwinnett County is dedicated to promoting the local economy and contributing to the success of our businesses and citizens. We are interested in doing business with vendors that have a positive local impact and support this mission. As outlined in the Proposal Submission Instructions, vendors should submit a one-page informational narrative describing their firms’ contributions to the local economy.

Successful supplier will be required to meet insurance requirements. The Insurance Company should be authorized to do business in Georgia by the Georgia Insurance Department and must have an A.M. Best rating of A-5 or higher.

Gwinnett County does not discriminate on the basis of disability in the admission or access to its programs or activities. Any requests for reasonable accommodations required by individuals to fully participate in any open meeting, program or activity of Gwinnett County Government should be directed to the ADA Coordinator at the Gwinnett County Justice and Administration Center, 770-822-8165.

The written proposal documents supersede any verbal or written prior communications between the parties.

Selection criteria are outlined in the request for proposal documents. Gwinnett County reserves the right to reject any or all proposals to waive technicalities, and to make an award deemed in its best interest.

Award notification will be posted after award on the County website, www.gwinnettcounty.com and companies submitting a proposal will be notified via email.

We look forward to your proposal and appreciate your interest in Gwinnett County.

Kaley Ivins, CPPB Purchasing Manager http://www.gwinnettcounty.com/ mailto:Kaley.Ivins@gwinnettcounty.com http://www.gwinnettcounty.com/

A. INTRODUCTION AND SCOPE

Gwinnett County is requesting competitive sealed proposals for the provision of Inmate Coinless Telephone Equipment at the Gwinnett County Comprehensive Correctional Complex (GCCCC) located at 750 Hi Hope Road Lawrenceville, Georgia 30043. The Gwinnett County Department of Corrections will evaluate all proposals submitted (along with the Proposal Evaluation Team) and will determine the firm selected to provide equipment to the Gwinnett County Comprehensive Correctional Complex.

Any or all statements made in submitted proposals for equipment and services, or in brochures or appendixes, will be considered a part of the contract. All questions posed in every section of this RFP must be answered with specific line-item responses. Vague statements such as, "All reasonable efforts to provide maintenance", etc. must be avoided. Failure to address any of the requirements may result in the rejection of the entire proposal or a lower score.

Proposing firms are required to be registered as an Inmate Telephone Service Provider.

Specific questions regarding system features, pricing, and other details are posed. Your proposal must include the answers to these questions. If you wish to include additional system enhancements, please provide detailed information on function and pricing separately from the requested system pricing.

All systems and sub-systems proposed must be available for inspection and demonstration at the time your proposals are submitted.

The system/feature reviews will take place when the firm is selected so that system and feature programming details are specific to the system selected.

Proposing firms may be required to demonstrate any or all of the system features prior to the final selection.

Please indicate in your proposal the nearest location where a demonstration can be scheduled.

If FCC regulations are updated during the contract period, both parties agree to evaluate and negotiate revisions to the contract fee structure (if needed) in an effort to comply with the FCC regulations. Any changes to the contract must be defined, clear and concise and accepted in writing by the County in order to modify this agreement.

B. FACILITY INFORMATION

The Gwinnett County Department of Corrections is housed in the Comprehensive Correctional Complex. The 800-bed facility opened in September of 2002 and contains 512 beds for medium and minimum-security state and county inmates. The Comprehensive Correctional Complex also contains 288 beds for residents sentenced to the Work Release Program.

The County maintains a capacity agreement with the Georgia Department of Corrections for 222 state beds.

The inmates are housed in eight (8) dormitories of 64-inmates each. The current inmate population is approximately 81% state sentenced and 19% county sentenced inmates. Inmates are under 24-hour confinement; however, they are required to work a 5.5-hour day, 5-days per week As a rule, the state sentenced inmates are NOT incarcerated in the area of where they committed their crimes.

Inmate telephones are operational from 3:00 p.m. to 11:00 p.m. Monday through Thursday, from 3:00 p.m. to 12:00 a.m. on Fridays, from 7:00 a.m. to 12:00 a.m. on Saturday, and from 7:00 a.m. to 11:00 p.m.

on Sunday and all Gwinnett County holidays (New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day).

Inmates in the dormitory share eight (8) telephones for a total of 64 phones. Each inmate is assigned a unique PIN number upon arrival and is allowed a maximum of twenty (20) phone numbers that he may call at any given time. Inmates are limited to 15-minutes per phone call. There is a cordless phone located in the segregation/isolation dorm. The telephone connection and wiring are already established.

The Comprehensive Correctional Complex houses non-violent offenders who maintain employment in the public sector while sentenced to the Work Release Program. A maximum of 288 Work Release program beds are available in six (6) dormitories for up to 48-residents. One (1) dormitory is used exclusively for females.

Currently, six (6) telephones are available in each dormitory with one (1) additional phone located in the lobby of the Diversion Center for a total of 37 phones. Phones in the dormitories are available to the residents any time while in the facility. Residents must call collect or purchase pre-paid calling cards from the lobby kiosks to make calls. Cell phones, ‘800’ number calls are not allowed inside the facility.

Average population statistics for the facility are as follows:

Average Inmate Population

Inmates Work Release Residents State County

December 148.6 33.0 99.5 January 136.9 48.4 89.9 February 126.5 40.7 85.6 March 119.6 34.3 83.2 April 119.9 31.7 87.2 May 100.4 34.5 80.9 June 118.2 32.7 79.6 July 150.2 32.9 82.4 August 157.9 28.7 88.7 September 163.9 26.6 96.5 October 198.2 24.3 96.9 November 216.6 24.2 94.5 Monthly Average 146.4 32.7 88.7

From December 2020 through November 2021, under its current service provider, Gwinnett County has received an average of $11,719.73 per month in total phone commissions.

TOTAL CALLS

Month Calls Minutes Total Commission December 10,890 105,178 $10,583.67 January 10,869 106,772 $10,516.14 February 9,257 93,746 $9,371.43 March 11,426 112,797 $11,323.30 April 10,583 107,395 $10,501.82 May 11,624 116,309 $11,075.05 June 8,324 80,927 $7,988.44 July 8,272 82,316 $8,741.91 August 10,357 104,716 $10,916.47 September 11,338 114,162 $12,186.07 October 10,922 109,303 $11,996.17 November 12,458 123,337 $13,504.87 Total 126,320 1,256,958 $128,705.34

Commission from prepaid collect and calling card calls:

Month Calls Minutes Commission December 1,827 16,947 $1,605.79 January 1,858 16,937 $1,619.22 February 1,370 12,427 $1,068.84

March 1,046 8,942 $842.82 April 964 7,802 $795.61 May 1,241 10,085 $960.99 June 863 6,537 $570.70 July 997 7,949 $742.11 August 1,289 10,780 $1,032.03 September 1,099 9,659 $971.91 October 1,206 10,440 $852.27 November 1,170 10,541 $867.58 Total 14,930 129,046 $11,929.87

C. GENERAL SPECIFICATIONS

Individuals, firms and business seeking an award of a Gwinnett County contract may not initiate or continue any verbal or written communications, regarding a solicitation with any County officer, elected official, employee or other County representative without permission of the Purchasing Associate named in the solicitation between the date of the issuance of the solicitation and the date of the final contract award by the Board of Commissioners. Violations will be reviewed by the Purchasing Director. If determined that such communication has compromised the competitive process, the offer submitted by the individual, firm or business may be disqualified from consideration for award.

1. Cable/Wiring: All station wiring is in place. Any additional wiring required to complete the installation will be the responsibility of the service provider and shall conform to Gwinnett County Information Technology Telecom standards and specifications.

2. Peripheral Equipment: Gwinnett County retains the right to arrange for separate procurement of equipment such as station equipment, PC computers, printers, UPS, and cable.

3. The work to be provided shall include the furnishing of all labor, materials, equipment and services necessary, or reasonably incidental, to the installation of one complete and operating system and/or service. It shall be the responsibility of the proposer to furnish a working system that meets all the requirements stated in this proposal request. All hardware and software needed to meet the minimum system requirements must be included in your proposed system.

4. Electrical power connections required for all communication equipment installed will be provided by

Gwinnett County and should not be included in your quote. Any non-standard outlets required by the proposer shall be identified in his proposal. Proposer shall also include in his proposal a list of the type of electrical connections required by his system.

5. Proposer shall be responsible for any damage to the floor, walls, ceiling tiles, etc., which is caused by his personnel or equipment, during the installation and is also responsible for the removal of all of his debris.

This will include all subcontractors, if any, hired by the firm to work on Gwinnett County's premises.

6. All equipment installed shall be firmly held in place by fastenings and/or supports that are sufficient to support their loads with an ample safety factor.

7. Distribution terminals, power supplies, etc., shall be installed in protected areas or areas approved by the Gwinnett County Corrections Department.

8. Gwinnett County shall provide the following:

a. Power and light required to complete the installation of the equipment.

b. Adequate foundation below bases and floors to maintain the weight of the equipment.

c. Adequate workspace to accommodate the installation of the proposed system.

d. Access to all premises as required for installation of the proposed system.

9. The work shall be available for inspection at any time by representatives of Gwinnett County. All materials and work not conforming to our specifications shall be subject to rejection. All rejected work or materials shall be immediately reinstalled to conform to the specifications at no additional cost.

10. No changes shall be made, nor will bills for changes, alterations, modifications, deviations and extra orders be recognized or paid for except upon written order from the Gwinnett County Purchasing Division.

All shipping costs must be in your proposal. No additional charges for shipping will be paid.

11. Proposer shall have the same competent installation supervisor available during entire installation.

12. Any publicity giving reference to this project, whether in the form of press releases, brochures, photographic coverage, or verbal announcement, shall require prior approval of Gwinnett County.

13. The proposer shall be required to provide an acceptance testing procedure for approval by the Gwinnett County Corrections Department. This procedure should provide for performance testing of the hardware and software to conform to the operational descriptions contained in the system documentation and your proposal. A normal testing and acceptance period of 30 days following the installation will be required before final acceptance of the system.

14. All station equipment must be hearing aid compatible in accordance with the Telecommunications Act for the Disabled.

15. Documentation on all hardware, software, and operating instructions is to be provided and left on site upon completion.

16. User Training: The successful contractor must provide a system administration training schedule that will meet the satisfaction of Gwinnett County. Indicate your training schedule and training details in your proposal.

17. Please provide a projected timetable required by your company to install the new system outlined from the date of a firm order. State your delivery/installation using number of calendar days.

18. A 15-minute time limit on calls has been established for inmates. No internal or external conference calls are allowed for inmates.

19. TECHNICAL REQUIREMENTS AND SPECIFICATIONS

The following features are desired and will be considered to be the minimum requirement of any system proposed:

a. The System shall use “State-of-the-Art” technology and web-based equipment with multilevel password security access. The architecture shall be expandable to allow future growth.

b. The System shall process all inmate calls on an outgoing, station-to-station basis. No incoming calls shall be permitted.

c. All phones shall limit one call per connection.

d. All inmate calls shall be processed by an automated operator and shall not allow access to a live operator at any time.

e. After the dialing sequence, the inmate shall be put “ON HOLD.” The inmate shall NOT be permitted to monitor call progress and shall NOT be allowed to communicate with the called party until the call is positively accepted.

f. The System shall be capable of voice announcement warning that gives the user the remaining time before being disconnected and how many warnings.

g. The System shall brand all inmate calls with a pre-recorded message announcing the collect call, name of the facility, and pre-recorded name of the inmate initiating the call. The System shall have, at a minimum, multi-lingual capabilities for English and Spanish.

h. The System shall deny access to 411, 55-1212, 800, 833, 844, 855, 866, 877, 888, 900, 911, 950+1, 976 or 10-10xxx numbers. Allow the blocking of specific telephone number such as victims, witnesses, judges, and county staff.

i. The System shall provide the ability to detect three-way calls and other fraudulent dialing patters. Facility personnel should be provided with the ability to flag and/or terminate the call.

j. The System shall be capable of allowing free local calls to certain numbers such as Public Defender, PREA Hot-line or crime tips.

k. The System shall include the ability to control call duration on the basis of time limits, and time of day restrictions. Facility personnel shall have the ability to adjust the call duration at any time from the system platform or any internet-enabled devise.

l. The System shall have the ability to set a schedule with time limits and calling hours for phones, phone groups, and destination numbers. Facility personnel shall have the ability to set a schedule at any time from the system platform or any internet-enabled devise.

m. Provide the capability to assign and use “PIN” management with the inmate telephone system. Integration with the facility’s commissary system is required to automate commissary ordering using the inmate telephones. The County utilizes the Keefe Commissary Network System.

n. Each Personal Identification Number (PIN) must have a personal “allowed” number (PAN) list that indicates what phone numbers a particular inmate is authorized to call. Vendor must indicate whether the System has a self-learning feature that allows inmates to auto register phone numbers on the PAN list.

o. The System shall provide an integrated capability to monitor, record, store, and retrieve inmate phone conversations on a real time basis and retrieve conversations. Bidder must specify in their proposal where the call records and recordings will be stored, and where backups of either will reside.

p. Provide correct and accurate call detail and management reports for all calls placed from the inmate phones. Reports shall include as a minimum, origination number, destination number, type of call (local, intraLATA, interLATA/intrastate, or interstate), number of minutes of call, reason for disconnect and total call charges. Reports must be available onsite to authorized County personnel, with no intervention from the vendor necessary. Ability for authorized users to run specified reports periodically on a pre-defined schedule is preferred.

q. Provide accurate summary revenue reports on-site from any System workstation. Reports must include all call types (collect, and prepaid collect ) and must reflect the total revenue for each call type, subtotaled by tariff type (local IntraLATA, InterLATA, Interstate, and International).

r. The System shall be capable of producing detailed and summary reports which reveal inmate telephone activity, such as telephone numbers called by more than one inmate.

s. The System shall provide an investigative analysis feature that allows authorized users to view and analyze call data to establish links between multiple inmates and called parties that also offers a graphical representation of such links.

t. The System shall be capable of detecting and reporting inmate-to-inmate communications at other facilities.

u. The System shall include a standard biometric verification system that identifies inmates speaking on a call.

v. The department is seeking a digital mail processing solution that will fully automate inmates’ mail and eliminate contraband entering the facility.

w. The department is seeking a web-based visual communication tools that allows friends, family members, attorneys and public officials to schedule and participate in video session with inmates with internet access.

x. The System shall integrate with the jail management system and commissary system.

Inmates shall have the ability to purchase phone minutes through the commissary system and generate a file of the minutes purchased.

y. The System shall include pre-paid calling cards to be purchased through a lobby kiosk for the Work Release Program residents.

CALL RATING AND COMMISSION ACCOUNTABILTY

1. The commission offered to the County shall be based on total gross revenues with no deductions for regulated fees, taxes, and any tax-like surcharges or pass-through fees fraud, bad debt, uncollectible, unbillable calls. No deduction shall be made for any cost of providing the service described.

2. Commissions shall be paid on all call types: Collect, Direct Billed, Prepaid CollectAdvance PaDebit,Pre-Paid

Calling Cards and Debit Card.

3. Commissions shall be paid MONTHLY and shall be accompanied by an inmate telephone commission and summary report which shall include, at a minimum, the following information:

a. Date of Report

b. Time Period Covered

c. Total Number Calls

d. Total Number Minutes

e. Total Gross Revenue (as defined above) Such payment shall arrive no later than 45 days following the calendar month for which commissions are being paid.

D. FIRM QUALIFICATIONS

You are required to provide the following information regarding your company:

1. A brief company history:

a. Name of company and year incorporated

b. Annual sales last year

c. Number of administrative personnel national and in Atlanta

d. Number of marketing personnel national and in Atlanta

e. Number of technical personnel national and in Atlanta

f. Number of customer service personnel national and in Atlanta

g. Number of other personnel national and in Atlanta

h. Locations of service facilities (Cities).

2. A minimum of three (3) current customer references in Georgia with comparable systems and/or applications. Include contact name, telephone number, system manufacturer, model, and size of each system installed.

3. Provide the location and number of installation, repair, and training personnel that will be involved in this project.

4. How many of the proposed systems are currently installed in this area and nationally?

5. What is the relationship between the firm and the manufacturer and how long has this relationship been in existence?

E. PROPOSAL EVALUATION PROCESS

The Gwinnett County Board of Commissioners intends to accept the offer that is most advantageous to itself from the standpoint of price, functionality, and other factors. It reserves the right to reject any and all proposals received by reason of this request, to modify configurations proposed or to negotiate separately with any source whatsoever, in any manner deemed to be in the best interests of the Gwinnett County Board of Commissioners.

During the evaluation, validation, and selection process, the County may desire the presence of a proposer's representative for answering specific questions, orally and/or in writing. The County will not be liable for proposer's costs incurred for preparation or presentation in this regard.

The County also reserves the right to conduct a pre-award survey or to require evidence of technical, production, managerial, financial, or other abilities prior to the award of the contract.

Respondents are encouraged to submit clear and concise responses, and excessive length or extraneous information is discouraged. In an effort to ensure our ability to evaluate and choose a successful firm for this project, respondents are encouraged to be responsive to the specific range of issues requested in this solicitation. Submission of excessive “boiler plate” information, including sales brochures, is discouraged.

Proposers should not submit website links in lieu of written responses. Website links and any information contained within may not be reviewed or considered by Gwinnett County.

Each proposal will be evaluated using the following factors:

EVALUATION CRITERIA

POINT VALUE

1. Firm qualifications to include company history, 0 – 20 location, number of similar systems installed and available support personnel.

2. Ability of the firm to support and maintain the system proposed 0 – 30 based on on-site response time, remote maintenance problem resolution and parts availability.

3. References: Satisfied users, overall ease of use and administration. 0 – 20

4. Total commission (revenue) to be received by Gwinnett County (to be 0 – 30 submitted in a separate sealed envelope.)

Maximum Total Points = 100

The proposals will be evaluated in order to select the firms which rate highest according to the criteria elaborated in items 1-3 above. The selection committee may then short list the highest scoring firms.

The commission/fees of the short-listed firms will then be opened and scored. The highest scoring firm may be selected at this point, or the committee may invite a number of the highest scoring firms for an interview/demonstration. The number of firms short listed and interviewed, if any, will be at the discretion of the selection committee.

If an interview/demonstration is requested, it will be worth an additional 10 points in the selection process.

The vendor will be responsible for any cost associated with the request for additional information and/or an interview/demonstration. Based upon the results of the proposal scoring, the County will negotiate with the firm ranked highest, in an attempt to reach agreement. If negotiations with the highest ranked firm are unsuccessful, the County may then negotiate with the second ranked firm and so on until a satisfactory agreement has been reached.

FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION OF

PROPOSAL.

WARRANTY AND MAINTENANCE INFORMATION

A. Maintenance: You are required to provide a maintenance profile and contract (effective after expiration of warranty) that includes at least the following items:

1. Cost (ANY COSTS FOR INSTALLATION AND MAINTENANCE SHOULD BE INCLUDED IN THE FEE)

2. Escalation clauses

3. Remote access capability

4. Service call and data collection capability

5. Define in specific terms what constitutes a system failure and your guaranteed response time.

6. Define in specific terms what constitutes a minor failure and your guaranteed response time.

7. Define in specific terms what constitutes a major failure and your guaranteed response time.

Gwinnett County will charge the firm $50.00 (Fifty Dollars), per hour past the stated response time.

B. Letter of Comfort: The successful contractor is required to provide a "letter of comfort" from the manufacturer regarding installation and maintenance of the system in the event of default by the contractor.

C. System Support: Your proposal must include a binding statement guaranteeing that manufacturer support, full parts availability, and full-service capability will be maintained for a minimum of 10 years beginning on the date of system acceptance of the system being supplied.

WARRANTY (1 YEAR MINIMUM PARTS AND LABOR)

STATE IF PARTS AND LABOR ARE INCLUDED

STATE HOURS OF WARRANTY COVERAGE

STATE OPTIONS TO EXPAND WARRANTY AND COST OF COVERAGE

DEFINE MAJOR ALARM

RESPONSE TIME – MAJOR

DEFINE MINOR ALARM

RESPONSE TIME – MINOR

Gwinnett County does not wish to incur any charges for either installation or maintenance of this system.

However if your proposal requires any funding state the reason for it, your terms are to be identified in your proposal, along with any other terms requested.

State any other miscellaneous equipment, hardware, or software that can be offered to enhance your system.

Submitting Firm

ENVIRONMENTAL SPECIFICATIONS

Room is available in the main telephone room for installation of equipment. To insure that Gwinnett County has ample resources available for current and future needs, it is required that you provide the information listed and any other needs not specified below. The specifications listed below should be answered for a fully expanded system.

TEMP. RANGE F RECOMMENDED OPERATING TEMP. F

HUMIDITY RANGE % RECOMMENDED HUMIDITY RANGE %

HEAT DISSIPATION BTU/HR.

ELECTRICAL VAC AMP SINGLE OR THREE PHASE

NUMBER OF DUPLEX OUTLETS

FLOOR SPACE WALL SPACE

BACKBOARD REQUIREMENTS:

FAILURE TO RETURN THIS PAGE AS PART OF PROPOSAL DOCUMENT MAY RESULT IN REJECTION OF PROPOSAL

FIRM INFORMATION PAGE

The undersigned acknowledges receipt of the following addenda, listed by number and date appearing on each:

Addendum No. Date Addendum Date

The County requires that all who enter into a contract for the physical performance of services with the County must satisfy O.C.G.A. § 13-10-91 and Rule 300-10-1-.02, in all manner, and such are conditions of the contract.

CERTIFICATION OF NON-COLLUSION IN BID PREPARATION

SIGNATURE DATE

In compliance with the specifications outlined in the RFP, the undersigned acknowledges all requirements outlined in the "Instructions to Proposers" and all documents referred to therein. The undersigned offers and agrees, if this proposal is accepted by the Board of Commissioners within one hundred twenty (120) days of the date of proposal opening, to furnish any or all of the items upon which prices are quoted, at the price set opposite each item, delivered to the designated point(s) within the time specified in the fee schedule.

Termination for Cause: The County may terminate this agreement for cause upon ten days prior written notice to the service provider of the service provider’s default in the performance of any term of this agreement. Such termination shall be without prejudice to any of the County’s rights or remedies by law.

Termination for Convenience: The County may terminate this agreement for its convenience at any time upon 30 days written notice to the service provider. In the event of the County’s termination of this agreement for convenience, the service provider will be paid for those services actually performed. Partially completed performance of the agreement will be compensated based upon a signed statement of completion to be submitted by the service provider, which shall itemize each element of performance.

Legal Business Name (If your company is an LLC, you must identify all principals to include addresses and phone numbers in your submittal)

Federal Tax ID

Address

Does your company currently have a location within Gwinnett County? Yes No

Representative Signature

Print Authorized Representative's Name

Telephone Number Fax Number

E-Mail Address

NOTE: Do NOT submit this page as part of your proposal. It is to be submitted at the same time but in a separate sealed envelope. Outside of the envelope should have firm name, proposal number and the words “Fee Schedule”.

FEE SCHEDULE (To be submitted in a separate sealed envelope)

REVENUE ANALYSIS ESTIMATE

Call Type

Local Collect Call /Minute Long Distance In-State (Mileage 0-16) /Minute Long Distance In-State (Mileage 17-9999) /Minute Interstate Pre-Paid/Debit Call /Minute Interstate Collect Call /Minute Commission Rate % Automated Payment Fee Payment via Live Agent Fee Paper/Bill Statement Fee Third Party Transmitter Fee

If fees are charged for additional items not listed in the above fee schedule, please include listing of all such additional fees associated with services which may be provided under this contract. This agreement contemplates that all fines and fees and the collection thereof, shall be in conformity with current FCC regulations.

OTHER TYPE MONTHLY REVENUE CALCULATION

If another type of revenue calculation is used other than above, vendor is required to submit their calculation in a precise and non-vague manner in the space provided below. Failure to disclose all information is bases for rejection of proposal or termination of contract.

Gwinnett County requires Pricing/Commission to be paid to Gwinnett County to remain firm for the duration of initial term of contract. Failure to hold commission firm for the initial term of contract may be sufficient cause for Gwinnett County to declare proposal non-responsive.

Unless otherwise noted, quoted Commission to be Paid Gwinnett County will remain firm for four (4) additional one-year terms. If an increase/decrease may be a part of this proposal, please note percentage increase/decrease in the space provided together with an explanation.

Commission Rate

Renewal Option #1:

Renewal Option #2:

Renewal Option #3:

Renewal Option #4:

FEE SCHEDULE CONTINUED

1. Failure to use County Fee Proposal Schedule.

2. Failure to return applicable compliance Sheets/Specification sheets.

3. Failure to acknowledge applicable addenda.

4. Failure to provide information on alternates or equivalents when allowed.

5. The County shall be the sole determinant of technicality vs. non-responsive proposal.

In compliance with the attached specifications, the undersigned offers and agrees, if this quote is accepted by the Board of Commissioners within one hundred twenty (120) days of the date of quote opening, to furnish any or all of the items upon which prices are quoted, at the price set opposite each item, delivered to the designated point(s) within the time specified in the quote schedule.

Company Name

Address

Representative Signature Date

Print Authorized Representative's Name

Telephone Number Fax Number

E-mail address

FAILURE TO RETURN THIS PAGE AS PART OF YOUR BID DOCUMENT MAY RESULT IN REJECTION OF BID.

REFERENCES

Gwinnett County requests a minimum of three (3) references where work of a similar size and scope has been completed.

Note: References should be customized for each project, rather than submitting the same set of references for every project bid. The references listed should be of similar size and scope of the project being bid on.

Do not submit a project list in lieu of this form.

1. Company Name

Brief Description of Project

Completion Date

Contract Amount $ Start Dates

Contact Person Telephone

2. Company Name

Contract Amount $ Start Date

3. Company Name

Contract Amount $ Start Date

RP013-22 Provision of Inmate Coinless Phone Equipment at the Gwinnett County Correctional Complex on an Annual Contract

CONTRACTOR AFFIDAVIT AND AGREEMENT

(THIS FORM SHOULD BE FULLY COMPLETED AND RETURNED WITH YOUR SUBMITTAL)

By executing this affidavit, the undersigned contractor verifies its compliance with The Illegal Immigration Reform

Enhancements for 2013, stating affirmatively that the individual, firm, or corporation which is contracting with the Gwinnett County Board of Commissioners has registered with and is participating in a federal work authorization program* [any of the electronic verification of work authorization programs operated by the United States Department of Homeland Security or any equivalent federal work authorization program operated by the United States Department of Homeland Security] to verify information of newly hired employees, pursuant to the Immigration Reform and Control Act, in accordance with the applicability provisions and deadlines established therein.

The undersigned further agrees that, should it employ or contract with any subcontractor(s) in connection with the physical performance of services or the performance of labor pursuant to this contract with the Gwinnett County Board of Commissioners, contractor will secure from such subcontractor(s) similar verification of compliance with the Illegal Immigration Reform and Enforcement Act on the Subcontractor Affidavit provided in Rule 300-10-01-.08 or a substantially similar form. Contractor further agrees to maintain records of such compliance and provide a copy of each such verification to the Gwinnett County Board of Commissioners at the time the subcontractor(s) is retained to perform such service.

E-Verify * User Identification Number Date Registered

Legal Company Name

Street Address

City/State/Zip Code

BY: Authorized Officer or Agent Date (Contractor Signature)

Title of Authorized Officer or Agent of Contractor

Printed Name of Authorized Officer or Agent

SUBSCRIBED AND SWORN

BEFORE ME ON THIS THE

_______ DAY OF ______________________, 20_______

Notary Public My Commission Expires: ___________________________

* As of the effective date of O.C.G.A. 13-10-91, the applicable federal work authorization program is “E-Verify” operated by the U.S. Citizenship and Immigration Services Bureau of the U.S. Department of Homeland Security, in conjunction with the Social Security Administration (SSA).

For Gwinnett County Use Only:

Document ID #________________

Issue Date: ___________________

Initials: ______________________

RP013-22 Provision of Inmate Coinless Phone Equipment at the Gwinnett County Correctional Complex on an Annual Contract

CODE OF ETHICS AFFIDAVIT

(THIS FORM SHOULD BE FULLY COMPLETED AND RETURNED WITH

YOUR SUBMITTAL AND WILL BE REQUIRED PRIOR TO EVALUATION)

In accordance with Section 54-33 of the Gwinnett County Code of Ordinances the undersigned bidder/proposer makes the following full and complete disclosure under oath, to the best of his/her knowledge, of the name(s) of all elected officials whom it employs or who have a direct or indirect pecuniary interest in or with the bidder/proposer, its affiliates or its subcontractors:

1.

(Company Submitting Bid/Proposal)

2. (Please check one box below)

No information to disclose (complete only section 4 below)

Disclosed information below (complete section 3 & section 4 below)

3. (if additional space is required, please attach list)

Gwinnett County Elected Official Name Gwinnett County Elected Official

Name

Gwinnett County Elected Official Name Gwinnett County Elected Official

Name

4. Sworn to and subscribed before me this

BY: day of , 20

Authorized Officer or Agent Signature

Printed Name of Authorized Officer or Agent Notary Public

STANDARD INSURANCE REQUIREMENTS

(For projects less than $1,000,000)

1. Statutory Workers' Compensation Insurance

(a) Employers Liability:

Bodily Injury by Accident - $100,000 each accident Bodily Injury by Disease - $500,000 policy limit Bodily Injury by Disease - $100,000 each employee

2. Commercial General Liability Insurance

(a) $500,000 limit of liability per occurrence for bodily injury and property damage

(b) The following additional coverage must apply:

1986 (or later) ISO Commercial General Liability Form Dedicated Limits per Project Site or Location (CG 25 03 or CG 25 04) Additional Insured Endorsement (Form B CG 20 10 with a modification for completed operations or a separate endorsement covering Completed Operations) Blanket Contractual Liability Broad Form Property Damage Severability of Interest Underground, explosion, and collapse coverage Personal Injury (deleting both contractual and employee exclusions) Incidental Medical Malpractice Hostile Fire Pollution Wording

3. Auto Liability Insurance

(a) $500,000 limit of liability per occurrence for bodily injury and property damage

(b) Comprehensive form covering all owned, non-owned, leased, hired, and borrowed vehicles

(c) Additional Insured Endorsement

(d) Contractual Liability

4. Umbrella Liability Insurance - $1,000,000 limit of liability

(a) The following additional coverage must apply Additional Insured Endorsement Concurrency of Effective Dates with Primary Blanket Contractual Liability Drop Down Feature Care, Custody, and Control - Follow Form Primary Aggregates: Apply Where Applicable in Primary Umbrella Policy must be as broad as the primary policy

5. Gwinnett County Board of Commissioners (and any applicable Authority) should be shown as an additional insured on General Liability, Auto Liability and Umbrella Liability policies.

6. The cancellation should provide 10 days notice for nonpayment and 30 days notice of cancellation.

7. Certificate Holder should read:

Gwinnett County Board of Commissioners 75 Langley Drive Lawrenceville, GA 30046-6935

8. Insurance Company, except Worker' Compensation carrier, must have an A.M. Best Rating of A-5 or higher.

Certain Workers' Comp funds may be acceptable by the approval of the Insurance Unit. European markets including those based in London and domestic surplus lines markets that operate on a non-admitted basis are exempt from this requirement provided that the contractor’s broker/agent can provide financial data to establish that a market is equal to or exceeds the financial strengths associated with the A.M. Best’s rating of A-5 or better.

9. Insurance Company should be licensed to do business by the Georgia Department of Insurance.

10. Certificates of Insurance, and any subsequent renewals, must reference specific bid/contract by project name and project/bid number.

11. The Contractor shall agree to provide complete certified copies of current insurance policy (ies) or a certified letter from the insurance company (ies) if requested by the County to verify the compliance with these insurance requirements.

12 All insurance coverages required to be provided by the Contractor will be primary over any insurance program carried by the County.

13. Contractor shall incorporate a copy of the insurance requirements as herein provided in each and every subcontract with each and every Subcontractor in any tier, and shall require each and every Subcontractor of any tier to comply with all such requirements. Contractor agrees that if for any reason Subcontractor fails to procure and maintain insurance as required, all such required Insurance shall be procured and maintained by Contractor at Contractor's expense.

14. No Contractor or Subcontractor shall commence any work of any kind under this Contract until all insurance requirements contained in this Contract have been complied with and until evidence of such compliance satisfactory to Gwinnett County as to form and content has been filed with Gwinnett County. The Acord Certificate of Insurance or a preapproved substitute is the required form in all cases where reference is made to a Certificate of Insurance or an approved substitute.

15. The Contractor shall agree to waive all rights of subrogation against the County, the Board of Commissioners, its officers, officials, employees, and volunteers from losses arising from work performed by the contractor for the County.

16. Special Form Contractors’ Equipment and Contents Insurance covering owned, used, and leased equipment, tools, supplies, and contents required to perform the services called for in the Contract. The coverage must be on a replacement cost basis. The County will be included as a Loss Payee in this coverage for County owned equipment, tools, supplies, and contents.

17. The Contractor shall make available to the County, through its records or records of their insurer, information regarding a specific claim related to any County project. Any loss run information available from the contractor or their insurer relating to a County project will be made available to the County upon their request.

18. Compliance by the Contractor and all subcontractors with the foregoing requirements as to carrying insurance shall not relieve the Contractor and all Subcontractors of their liability provisions of the Contract.

19. The Contractor and all Subcontractors are to comply with the Occupational Safety and Health Act of 1970, Public Law 91-956, and any other laws that may apply to this Contract.

20. The Contractor shall at a minimum apply risk management practices accepted by the contractors’ industry.

FAILURE TO RETURN THIS PAGE MAY RESULT IN REMOVAL OF YOUR

COMPANY FROM COMMODITY LISTING.

Buyer Initials: KI

IF YOU DESIRE TO SUBMIT A "NO BID" IN RESPONSE TO THIS PACKAGE, PLEASE INDICATE BY

CHECKING ONE OR MORE OF THE REASONS LISTED BELOW AND EXPLAIN.

Do not offer this product or service; remove us from your bidder's list for this item only.

Specifications too "tight"; geared toward one brand or manufacturer only.

Specifications are unclear.

Unable to meet specifications

Unable to meet bond requirements

Unable to meet insurance requirements

Our schedule would not permit us to perform.

Insufficient time to respond.

Other

COMPANY NAME

AUTHORIZED REPRESENTATIVE

SIGNATURE

GENERAL CONDITIONS

To Service Provider AGREEMENT

Article

1 Definitions

2 Contract Documents

3 Changes and Extra Work

4 Personnel and Equipment

5 Accuracy of Work

6 Findings Confidential

7 Termination of Agreement for Cause

8 Termination for Convenience of the COUNTY

9 SERVICE PROVIDER to Cooperate with other SERVICE PROVIDERS

10 Indemnification

11 Covenant Against Contingent Fees

12 Insurance

13 Prohibited Interests

14 Subcontracting

15 Assignability

16 Equal Employment Opportunity

17 Anti-Kickback Clause

18 Audits and Inspectors

19 Ownership, Publication, Reproduction and Use

20 Verbal Agreement or Conversation

21 Independent Service provider

22 Notices

1 DEFINITIONS

Wherever used in this Agreement, whether in the singular or in the plural, the following terms shall have the following meanings:

1.1 COUNTY-means Gwinnett County, Georgia, a political subdivision of the State of Georgia.

1.2 SUPPLEMENTAL AGREEMENT-means a written order to SERVICE PROVIDER signed by COUNTY and accepted by SERVICE PROVIDER, effecting an addition, deletion or revision in the Work, or an adjustment in the Agreement Price or the Contract Time, issued after execution of this Agreement.

1.3 CONTRACT-means the Agreement Documents specifically identified and incorporated herein by reference in Section 2, CONTRACT DOCUMENTS.

1.4 AGREEMENT EXECUTION-means the date on which SERVICE PROVIDER executes and enters into an Agreement with the COUNTY to perform the Work.

1.5 AGREEMENT PRICE-means the total monies, adjusted in accordance with any provision herein, payable to the SERVICE PROVIDER under this Agreement.

1.6 CONTRACT TIME-means the period of time stated in this Agreement for the completion of the Work.

1.7 SERVICE PROVIDER-means the party or parties contracting directly with the COUNTY to perform Work pursuant to this Agreement.

1.8 DEPARTMENT- means the Director or designee of requesting department(s) named in this solicitation.

1.9 DRAWINGS-means collectively, all the drawings, receipt of which is acknowledged by the COUNTY, listed in this Agreement, and also such supplementary drawings as the SERVICE PROVIDER may issue from time to time in order to clarify or explain such drawing or to show details which are not shown thereon.

1.10 SPECIFICATIONS-means the written technical provisions including all appendices thereto, both general and specific, which form a part of the Agreement Documents.

1.11 SUBSERVICE PROVIDER-means any person, firm, partnership, joint venture, company, corporation, or entity having a contractual agreement with SERVICE PROVIDER or with any of its subservice providers at any tier to provide a part of the Work called for by this Agreement.

1.12 WORK-means any and all obligations, duties and responsibilities, including furnishing equipment, engineering, design, workmanship, labor and any other services or things necessary to the successful completion of the Project, assigned to or undertaken by SERVICE PROVIDER under this Agreement.

1.13 LIAISON-Representative of the COUNTY who shall act as Liaison between the County and the

SERVICE PROVIDER for all matters pertaining to this Agreement, including review of SERVICE PROVIDER'S plans and work.

2 CONTRACT DOCUMENTS

2.1 LIST OF DOCUMENTS

The Agreement, any required bonds, the General Conditions, the Appendices, the Detailed Scope of Work, the Specifications, the Drawings, the Exhibits, and all Agreement Supplemental Agreements shall constitute the Agreement Documents.

2.2 CONFLICT AND PRECEDENCE

2.2.1 The Agreement Documents are complementary, and what is called for by one is as binding as if called for by all. In the event there are any conflicting provisions or requirements in the component parts of this Agreement, the several Agreement Documents shall take precedence in the following order:

1. Supplemental Agreements

2. Agreement

3. General Conditions

4. Detailed Scope of Work

5. Specifications

6. Drawings

3 CHANGES AND EXTRA WORK

The COUNTY may, at any time, request changes in the work to be performed hereunder. All such changes, including any increase or decrease in the amount of the SERVICE PROVIDER'S compensation, which are mutually agreed upon by and between the COUNTY and the SERVICE PROVIDER, shall be incorporated in written Supplemental Agreements to the Agreement.

4 PERSONNEL AND EQUIPMENT

The SERVICE PROVIDER represents that it has secured or will secure, at its own expense, all personnel necessary to complete this Agreement; none of whom shall be employees of, or have any contractual relationship with, the COUNTY. Primary liaison with the COUNTY will be through its designee. All of the services required hereunder will be performed by the SERVICE PROVIDER under its supervision, and all personnel engaged in the work shall be fully qualified and shall be authorized or permitted under law to perform such services.

The SERVICE PROVIDER shall employ only persons duly registered in the appropriate category in responsible charge of supervision and design of the work; and further shall employ only qualified surveyors in responsible charge of any survey work.

The SERVICE PROVIDER shall endorse all reports, contract plans, and survey data. Such endorsements shall be made by a person duly registered in the appropriate category by the Georgia State Board of Registration, being in the full employ of the SERVICE PROVIDER and responsible for the work prescribed by this Agreement.

5 ACCURACY OF WORK

The SERVICE PROVIDER shall be responsible for the accuracy of the work and shall promptly correct errors and omissions in its plans and specifications without additional compensations.

Acceptance of the work by the COUNTY will not relieve the SERVICE PROVIDER of the responsibility for subsequent correction of any errors and the clarification of any ambiguities.

6 FINDINGS CONFIDENTIAL

The SERVICE PROVIDER agrees that its conclusions and any reports are for the confidential information of the COUNTY and that it will not disclose its conclusions in whole or in part to any persons whatsoever, other than to submit its written documentation to the COUNTY, and will only discuss the same with it or its authorized representatives. Upon completion of this Agreement term, all documents, reports, maps, data and studies prepared by the SERVICE PROVIDER pursuant thereto shall become the property of the COUNTY and be delivered to the

DEPARTMENT.

Articles, papers, bulletins, reports, or other materials reporting the plans, progress, analyses, or results and findings of the work conducted under this Agreement shall not be presented publicly or published without prior approval in writing of the COUNTY.

It is further agreed that if any information…