Insurance_Requirements.pdf

This is an insurance requirements exhibit for Seminole County Utilities Departments in Florida, detailing mandatory coverage for RFP-5150-26/LTT, a call monitoring and quality assurance services contract. The county seeks vendors to provide independent call monitoring and quality assurance evaluations for its Utilities and Solid Waste Customer Service team, with a minimum of 50 quality assurance evaluations required per month per customer service agent. Deliverables include monthly individual and team performance scorecards with stack rankings, quarterly trend analyses, and annual summary reports. Vendor questions must be submitted by February 27, 2026 at 5:00 pm, with proposals due March 11, 2026 at 2:00 pm via the Seminole County e-Procurement Portal and a public opening conducted electronically through Microsoft Teams. The contract term is three years from execution, with a three-month probationary period and two optional one-year renewal periods, plus a potential one-year extension upon mutual written agreement contingent on fund availability.

All vendors must maintain Commercial General Liability Insurance with limits of $1,000,000 per occurrence and $2,000,000 general aggregate; Professional Liability and Errors & Omissions coverage of $1,000,000 per occurrence and $2,000,000 general aggregate; and Cyber Liability and Technology Errors & Omissions insurance with identical limits throughout the contract period. Pricing is structured on a fixed fee basis with unit pricing for implementation and system setup as a one-time flat fee, monthly QA evaluations at a specified rate per agent per month, and additional rates for calls exceeding the 50-call minimum, with optional value-add services priced separately. No specific budget range or award value is disclosed in the RFP documentation, and the contract does not specify set-aside designations or restrictions on organizational types that can respond. Additional compliance requirements include E-Verify participation, Florida licensure, workers' compensation compliance, and completion of drug-free workplace and human trafficking compliance attestations.