Installation SOW - TSM Spectrum Protect Storage Hardware.docx

SCOPE OF WORK - INSTALLATION

3.1 Background and Purpose

The State is issuing this solicitation for the purpose of upgrading the IBM storage hardware at two facilities (Pikesville data center - 6776 Reisterstown Road, Suite 209 Baltimore, MD 21215 and Hagerstown disaster recovery site - 8601 Roxbury Road, Hagerstown, MD 21746) for the Department of Public Safety and Correctional Services. Services to be rendered are described in detail in this specification.

3.2 Requirements

The Contractor shall provide all labor, materials, supplies, services, permits, equipment, devices and any and all other items necessary for or incidental to the installation, configuration, and data migration, of IBM Spectrum Protect storage hardware, as needed.

1) Contractor must currently be an IBM Premier Business Partner

2) Contractor must have a minimum ten (10) years of experience with the following:

a. Provisioning, configuring, administering and troubleshooting IBM storage systems.

b. Provisioning, configuring, administering and troubleshooting IBM Spectrum Protect and IBM Spectrum Protect Plus

3) Service provider must have the following technical certifications from IBM:

a. IBM Business Partner Storage – Enterprise Storage – Technical Advocate v1

b. IBM Certified Deployment Professional – Spectrum Protect v8.1.6

c. IBM Certified Deployment Professional - Spectrum Protect Plus v10.1.5

3.3 Scope of Work

3.3.1 The Contractor shall provide up to 150 hours of installation and configuration services for all of the IBM components listed in Exhibit A at the Pikesville location.

3.3.2 The Contractor shall provide up to 150 hours of installation and configuration services for all of the IBM components listed in Exhibit A at the Hagerstown location.

3.3.3 The Contractor shall install the physical hardware listed in Exhibit A at Pikesville data center and Hagerstown disaster recovery site.

3.3.4 The Contractor shall configure the Spectrum Protect SAN Storage at Pikesville and Hagerstown locations.

3.3.5 The Contractor shall be responsible for the data migration from temporary network storage devices (NAS) to the newly installed Spectrum SAN Storage.

3.3.6 The Contractor shall configure data replication from Pikesville location to the Hagerstown disaster recovery location. Contractor shall remove tape library from offsite tape process. All data and TSM backups shall be configured to send to the Hagerstown disaster recovery site.

3.3.7 The Contractor shall work with DPSCS Server Team staff during all phases from physical installation through final configurations to turn over critical install and support information. Contractor shall provide knowledge transfer of the systems and system documentation.

3.4 Security Requirements

3.4.1 Employee Identification

(a) Each person who is an employee or agent of the Contractor or subcontractor shall display his or her company ID badge at all times while on State premises. Upon request of authorized State personnel, each such employee or agent shall provide additional photo identification.

(b) At all times at any facility, the Contractor’s personnel shall cooperate with State site requirements that include but are not limited to being prepared to be escorted at all times, providing information for badge issuance, and wearing the badge in a visual location at all times.

3.4.2 Information Technology

(a) Contractors shall comply with and adhere to the State IT Security Policy and Standards. These policies may be revised from time to time and the Contractor shall comply with all such revisions. Updated and revised versions of the State IT Policy and Standards are available online at: https://doit.maryland.gov/policies/Pages/20-07-IT-Security-Policy.aspx.

(b) The Contractor shall not connect any of its own equipment to a State LAN/WAN without prior written approval by the State. The Contractor shall complete any necessary paperwork as directed and coordinated with the Contract Monitor to obtain approval by the State to connect contractor-owned equipment to a State LAN/WAN.

Exhibit A - Equipment list

IBM Storage Hardware (Pikesville)

2072-3N4 #2 : FlashSystem 5035 SFF Control Enclosure

2072-3N4 #1: 2072-92G #2:FlashSystem 5000 HD LFF Expansion Enclosure

IBM Storage Hardware (Hagerstown)

2072-3N4 #2 : FlashSystem 5035 SFF Control Enclosure

2072-3N4 #1: 2072-92G #2:FlashSystem 5000 HD LFF Expansion Enclosure