Infrared Thermal Imaging 2019 Attachment C~1.docx

DOCX document 15 KB Posted

Attached to
Infrared Thermal Imaging - SP19-IMAG-U80
Solicitation number
BD-19-1084-POLAI-AW1-33693
Issued by
Middlesex County, Massachusetts

About this file

This document is an attachment to a state and local contract opportunity for Infrared Thermal Imaging services in the state of Massachusetts. The attachment outlines the extended 24/7 service and support that may be offered by bidders, including oversight and coordination of new thermal imager integration with aircraft mission suite equipment, 24/7/365 live technical support, provision of loaner systems within 48 hours of an on-site service call, on-site system and operational training, and valid transfer of existing and new OEM warranties to the successful bidder. The contract also includes technical and operational consultation services for local, state, and federal agencies.

The pricing terms, set asides, incumbents, funding requirements and sources, and other salient information are not explicitly stated in the provided document. The contract opportunity appears to be focused on the provision of comprehensive technical support and integration services related to the deployment of infrared thermal imaging equipment.

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Attachment C Extended 24/7 Service and Support

Bidder may offer extended 24/7 service and support to include but not limited to:

Oversight and coordination of new Thermal Imager integration with new and existing aircraft mission suite equipment:

· 24/7/365 live technical support.

· Loaner system provided within 48 hours after on-site service call, if needed.

· On-site system and operational training to mission equipment.

· Training courses are done at Department facility with Department equipment and offer a hands-on learning experience that includes an in-depth review of all equipment, system functionality, user interface, and routine maintenance procedures.

· Valid transfers of OEM existing and new warranties to successful bidder for coverage plus expedited factory service from OEM’s to winning bidder.

· All parts and labor to repair or replace defective components covered by warranty.

· Technical and operational consultation services for Local, State and Federal agencies.

File details come from the government source that posted it. Updated .