Industry Day QandAs.pdf
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This file is a Questions and Answers document addressing industry inquiries regarding the Department of Homeland Security's planned occupational health Electronic Health Record/Management Information System (EHR/MIS) procurement.
DHS is conducting early market research for an enterprise-wide occupational health EHR/MIS solution covering all DHS Components with medical standards, including CBP, Secret Service, FEMA, and Headquarters elements. The system must support both direct-care clinical operations and review of external physical exams. There is currently no incumbent provider. The target contract award date is the end of calendar year 2026, with DHS anticipating a phased rollout and multiple iterative releases following initial deployment. Regarding security requirements, vendors should plan for FedRAMP High authorization, with solutions operating within a DHS-controlled cloud boundary; however, the specific DHS cloud environment and final security categorization are still being determined, and no specific Authorization to Operate (ATO) timeline has been established. The contractor will bear full responsibility for all legacy data integration, migration, and cleansing activities across various formats including PDFs and forms, with no DHS-provided mapping or data cleansing support. DHS is open to teaming agreements involving prime contractors partnering with sub-contractors or GSA Multiple Award Schedule (MAS) contractors, with the prime responsible for identifying and mitigating integration risks between platforms. A final decision regarding set-aside status and NAICS code determination has not been made; DHS is welcoming industry feedback through an associated Request for Information available on SAM.gov.
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Other files
| File | Type | Posted |
|---|---|---|
| EHR Industry Day Recording.mp4 | MP4 file | |
| PDF of One-on-One Market Research Meeting Request.pdf |
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Q&A Session #1: Pre-Selected Questions
Question #1: Who is the incumbent provider for DHS’s current occupational health EHR/MIS or related services? What are the main lessons learned or pain points from the current environment?
Answer #1: DHS does not currently have an incumbent provider for an enterprise-wide occupational health EHR/MIS. Key lessons learned from related efforts include the need to address security requirements and implementation challenges as primary areas of focus.
Question #2: Which DHS Components and user groups are in scope? Iis the system expected to support both direct care clinics and review of external physical exams for the Occupational
Medicine service vendor?
Answer #2: All DHS Components with medical standards are in scope, including major operational Components and subgroups such as CBP, Secret Service, FEMA, and Headquarters elements. The system must support both direct-care clinics and Components that primarily review exams from external providers.
Question #3: Will legacy systems and data sources require integration or migration? Will DHS provide mapping and data cleansing support or is this expected to be fully vendor-led?
Answer #3: Integration and migration of legacy data, including various formats such as PDFs and forms, will be required. The contractor will be fully responsible for all mapping and data cleansing activities.
Question #4: Is FedRAMP Moderate authorization sufficient or will higher-level certifications be required? Will the system need to operate in a specific DHS cloud environment (e.g., AWS
GovCloud), and what is the expected ATO process and timeline?
Answer #4: The final security categorization is pending, but vendors should plan for FedRAMP
High authorization. The specific DHS cloud environment is still being determined, but solutions must operate within a DHS-controlled cloud boundary. The ATO process and timeline will depend on the vendor’s readiness and documentation; no specific timeline has been set.
Question #5: What is the anticipated implementation timeline and phasing strategy?
Answer #5: The target timeframe for contract award is the end of calendar year 2026. DHS anticipates a phased rollout with full enterprise functionality following initial deployment and multiple iterative releases.
Q&A Session #2: Q&A Pod Questions
Question #6: Given the complexity of the requirements spanning both the clinical EHR functionality and broader workforce health management, would DHS OHS consider a teaming agreement where a prime contractor brings together a best-of-breed certified EHR vendor and a
CRM platform vendor rather than requiring a single monolithic solution to address all requirements, and if so, how would you evaluate the integration risk between those two platforms as part of the technical solution?
Answer #6: DHS is considering teaming agreements—including partnering between a prime contractor and sub-contractor(s), as well as partnering that occurs between two or more General
Services Administration (GSA) Multiple Award Schedule (MAS) contractors. The prime contractor (or MAS Contractor Teaming Agreement lead member) will be responsible for identifying and mitigating integration risks between platforms.
Question#7: Has a set aside and/or NAICS code been determined for this opportunity?
Answer #7: A final decision has not been made regarding set-aside status or NAICS code. DHS is still in the early market research phase and welcomes industry feedback on this topic via the associated Request for Information available on SAM.gov.
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