Illinois DNR Terminal Installation Guide for Agents v0_7.pdf

Terminal Installation Guide

For any technical issues, please contact Aspira Agent Help Desk at 1-800-656-2155 for assistance.

For regulatory or enforcement questions, please contact Illinois Department of Natural Resources (DNR) at 217-782-2965.

Electronic Licensing System

Date: January 21, 2019 Revision: 0.7

TABLE OF CONTENTS

INTRODUCTION

Terminal Placement and Setup

BEFORE YOU BEGIN

Equipment Setup

Install RP2 terminal

Install Datamax-O’Neil E-4205a Mark III printer

Turn on terminal and printer

Install paper in printer

Barcode Scanner Operation

Login to the IDNR PC agent sales site

Ethernet connection instructions

Dial-up internet connection instructions install printer drivers configure and test printer

Tips and Troubleshooting

Screen turns black after a certain period of time

Print Head cleaning (clean after every roll of media)

The printer indicator lights are red or orange

How can I cancel a batch, resume printing, or perform a quick media calibration?

Received “VBScript Printing Error!” or “Unable to Scripting File System Object” message

Received “Error Code: 1050” message

Unable to see items in a drop-down list

Blank page displays when printing or nothing prints when the screen says something is printing

Contact Information

INTRODUCTION

This guide will assist you with installation of a new terminal and/or printer for the Illinois DNR Wildlife Licensing System that is hosted by Aspira. Your installation package will be delivered to your registered address.

TERMINAL PLACEMENT AND SETUP

It is advisable for you to reuse the existing counter space where your old equipment is placed.

Please ensure new terminal and printer are:

Where licenses are to be sold.

Close to power or electrical outlet.

Indoor and in climate-controlled environment.

Have internet connectivity

For WebPOS (Broadband) users, the following are needed:

▪ One active Ethernet port or switch

▪ An Internet Service Provider (ISP) account

For Phone (Dial-up/Land-Line) users, the following are needed:

▪ One active telephone jack (you should hear a dial-tone when phone is plugged in)

▪ One dial-up modem (provided in your box)

▪ An Internet Service Provider (ISP) account with dial-up access.

NOTE: This is a new requirement. An ISP must be secured before internet connectivity will work!

Do not expose equipment to high temperature, high humidity, excessive dust, rain or splashing liquids as they might result in hardware damage.

BEFORE YOU BEGIN

In this section, you will see a list of items that is included in the package. Take inventory of what you have received against this list. Call the Aspira Agent Help Desk at 1-800-656-2155 if there are any missing or damaged parts.

Unbox the package that you received.

WebPOS agents are receiving a license/permit printer replacement. Your package contains:

No Equipment Part # Description

1 License printer

EA2-U9-0J0A5A00

Datamax-O'Neil, E-4205a Mark III, desktop printer, direct thermal, serial/parallel/USB/ethernet, 203dpi, 5ips, 64mb flash/16mb dram, US power.

2 Power adapter

WDS060240

Power adapter for Datamax printer.

3 USB high speed cable

U022-006-BE 6FT USB high speed cable. Male/Male, USB 2.0 USB-A to USB-B, beige.

4 Installation Guide N/A Installation documentation.

5 Printer Quick

Reference Guide N/A Basic set-up instructions for E-4205a

Mark III printer.

6 Return Label with instructions N/A Return equipment label and instruction letter.

7 Introduction Letter N/A Letter from Illinois DNR regarding equipment changes.

WebPOS agents: skip to page 10 for printer replacement installation instructions.

VeriFone POS agents are receiving a total equipment replacement. Your package contains:

No Equipment Part # Description

1 POS terminal with integrated barcode scanner and power cord

Y4E28US#ABA HP RP2 Touchscreen Retail System, Model 2030, Windows 10 Professional Retail 64bit

OS US, 4GB DDR3 SDRAM, 500GB SATA

HDD, HP Retail Integrated Barcode Scanner-Left, HP RP2 with Stand, HP RP2 Retail System Country Kit US.

2 V7 Keyboard and

Mouse KU100US USB connected keyboard and mouse, black.

3 License printer

EA2-U9-0J0A5A00

Datamax-O'Neil, E-4205a Mark III, desktop printer, direct thermal, serial/parallel/USB/ethernet, 203dpi, 5ips, 64mb flash/16mb dram, US power.

4 Zoom Telephonics modem 3095-00-00G Miniature modem with built-in USB cable port powered for Windows/Mac/Linux and RJ11 phone cord.

5 Power adapter

WDS060240

Power adapter for Datamax printer.

6 USB high speed cable

U022-006-BE 6FT USB high speed cable. Male/Male, USB 2.0 USB-A to USB-B, beige.

7 Molded patch cable N002-010-GY 10FT RJ45 patch cable, CAT5e, 350MHZ, Male/Male, gray.

8 Surge protector TLP606 Tripp-lite, surge protector/suppressor 6 outlets 6' cord 750 joules, holds 3 transformers, no battery backup.

9 Installation Guide N/A Installation documentation.

10 Terminal Quick

N/A Basic set-up instructions for RP2 terminal.

11 Printer Quick

N/A Basic set-up instructions for E-4205a

Mark III printer.

12 Return Label with instructions N/A Return equipment label and instruction letter.

13 Introduction Letter N/A Letter from Illinois DNR regarding equipment changes.

EQUIPMENT SETUP

This section covers the steps necessary to set up the terminal and printer. The first step is to plug the power strip into a wall outlet near where the terminal and printer will be stationed and turn the power strip on.

Install RP2 terminal

1. Tilt back the monitor until you see all available ports underneath the terminal’s screen.

2. Connect the terminal’s power adapter to the power port and then connect the plug to the power strip.

3. Plug the keyboard and mouse into USB ports.

4. If you are using an Ethernet cable to connect to the internet, connect one end of your

RJ45 patch cable to the RJ45 port and the other end to your Ethernet router/Ethernet switch/Ethernet port.

5. If you are using a dial-up modem for internet access, connect the miniature modem to one of the USB ports and use the RJ11 phone cord to connect the modem to your phone jack.

Install Datamax-O’Neil E-4205a Mark III printer

1. All available ports are on the back of the printer.

2. Connect the power adapter to the brick.

3. Connect the printer’s power adapter to the power port and then connect the plug to the power strip.

4. Connect the small end of the high-speed USB cable to the printer and the large end into one of the USB ports on the terminal.

Turn on terminal and printer

1. The power button is underneath at the bottom-right of the terminal.

2. Hold the terminal’s power button for approximately 2-3 seconds for the screen to turn

on. Tilt the screen to a comfortable viewing angle.

3. The power button is on the right side of the printer. Press the ‘I’ on the power button to turn on the printer.

Install paper in printer

1. Slide media guides and media hangers outward.

2. Insert the roll media as shown. Allow the Media hangers to retract and grasp the media roll.

3. Pull out enough media to exit the front of the printer. Adjust the Media Guides so they are lightly touching the edge of the media.

4. Close the printer Cover and press downward until latched.

5. Press the button several times to advance the media (if the Red Error LED is lit, see “Tips and Troubleshooting” section of this document).

WebPOS Agents: skip to page 21 if you just received a printer replacement.

BARCODE SCANNER OPERATION

Barcode scanner is pre-installed on the terminal and can be manually adjusted to the user’s needs.

The scanner can be activated by simply holding the document’s barcode under the scanner light. Once the document is scanned the scanner will beep.

NOTE: To avoid eye injuries, do not look into or point the red light into another person’s eyes.

LOGIN TO THE IDNR PC AGENT SALES SITE

1. Click Sign In on the terminal login screen.

Ethernet connection instructions

2. Click on the Illinois DNR License Sales Site shortcut on the desktop. Or open your Internet Explorer browser and type the following URL in the browser window.

https://www.il.wildlifelicense.com/webpos.php?action=login

3. Enter your User ID, Password, and Location ID to login.

NOTE: Your login credentials will be sent to you separately. If you have not received them yet, please stop installation here and start again at this location when your credentials are received.

Dial-up internet connection instructions

2. Follow these steps to configure your Zoom modem.

a. Click on the Network and Sharing Center icon at the bottom of the screen.

b. Select Set up a new connection or network.

c. Select Connect to the Internet.

d. Select Dial-up.

e. Enter the dial-up phone number, username, and password provided by your internet service provider and click Connect.

f. Once the configuration is completed, the screen should match the picture below. Click Close.

3. Click on the Illinois DNR License Sales Site shortcut on the desktop. Or open your Internet Explorer browser and type the following URL in the browser window.

4. Enter your User ID, Password, and Location ID to login.

NOTE: Your login credentials will be sent to you separately. If you have not received them yet, please stop installation here and start again at this location when your credentials are received.

INSTALL PRINTER DRIVERS

If you are a current WebPOS agent and just received a printer replacement, follow these instructions to upgrade your printer driver.

NOTE: VeriFone POS agents may skip to page 31 as printer drivers have been pre-installed on the new RP2 terminals.

1. Go to the IDNR PC Agent Sales Site and enter your User ID, Password and Location ID to login.

2. Click Printer Setup/Drivers from the Menu and choose Windows 10 as the operating system and click here to download the Seagull Scientific driver package Datamax- O’Neil_2017.1.exe. Choose Run.

3. Follow the steps below to unpack the new print driver.

Change the Installation Directory to C:\Seagull\2017.1 and click Next.

Select “I accept the terms in the license agreement” and click Next.

Make sure “Run Driver Wizard” option box is checked and click Finish.

The driver extraction window will appear. Once completed, the first screen in the next step will automatically appear.

4. Follow the steps below to remove the old printer and drivers and install the printer driver for the new Datamax-O’Neil E-4205a Mark III printer.

Select “Remove printer drivers” and click Next.

Confirm “Remove printers” is selected and click Next.

Make sure “Datamax E 4203[7.4.3]” option box is checked and

Make sure “Datamax E 4203” printers, drivers, and components will be removed and click Finish.

Once all the old printer components are removed click Install Printer.

The system will search for the Datamax-O’Neil E-4205a printer. Once the printer is connected via the USB port the program will automatically detect the printer and will start the Plug and Play Printer wizard.

Confirm the Printer name is “Datamax- O’Neil E-4205A Mark III” then select Share name and enter “p801” and

Confirm all the printer information is correct and click Finish.

If the Windows Security dialog box appears, click the box next to “Always trust software from …”, then click Install.

Click Close then follow the instructions for configuring the printer.

CONFIGURE AND TEST PRINTER

Current WebPOS and VeriFone POS agents must follow these instructions to configure the printer.

1. Make sure license stock has been loaded into the printer and the printer is on.

2. Right click the Windows Start icon, then from the menu select Control Panel.

3. Click View devices and printers.

4. Right click on the Datamax-O’Neil E-4205a Mark III icon and select Printer Properties from the menu.

5. Go to the Tools tab and click Configure to select Configure Printer from the drop-down list.

6. On the Media tab, change Width to 3.5 in. and Length to 2.25 in.

7. Click Configuration and select Send to Printer.

8. Wait 10-15 seconds for the LED on the printer to turn solid green then click OK to save the Media Dimension changes.

9. Go to the IDNR PC Agent Sales Site and select License Sales from the menu. Enter your test customer and select any license for purchase.

NOTE: You may also use the John T Smith test customer (CID: 999912348, DOB: 03/08/1946).

10. Complete the transaction and click Print License Document to confirm printer is properly configured. See page 36 for troubleshooting information.

TIPS AND TROUBLESHOOTING

This section outlines troubleshooting steps you may try before contacting the Agent Help Desk to resolve connection problems, hardware or touch-screen terminal issues.

The Agent Help Desk will function as an advanced technical support center and technical resource.

Before you contact the Agent Help Desk, please reboot your touch-screen terminal by powering the device off and then powering it back on to see if that fixes the problem.

To power-cycle the terminal from any screen:

• Hold in the Power button under the right side of the screen until the terminal shuts down.

• Once the screen is completely black, press the button again to power it on.

Screen turns black after a certain period of time

Every touch-screen terminal has a power saving mode that turns the screen off when the terminal is not in use for 4 hours. Move the mouse, click the keyboard, or touch the screen and the image will re-appear.

Print Head cleaning (clean after every roll of media)

1. Turn off the printer and wait briefly for the printhead to cool. Open up the printer.

2. Use a Cotton Swab moistened (not soaked) with isopropyl alcohol, thoroughly cleaning the Printhead.

The printer indicator lights are red or orange

Two LED indicator lights provide a quick visual reference of printer operations and conditions, as defined below:

How can I cancel a batch, resume printing, or perform a quick media calibration?

Use the Multi-Function Button ( ) to perform the tasks outlined in the chart below.

Received “VBScript Printing Error!” or “Unable to Scripting File System Object” message

Receiving either of the error screens shown below means Trusted Sites and ActiveX configuration has not been completed on your system. Follow these steps to properly configure both settings.

1. Add http://*.wildlifelicense.com to the Internet Explorer list of trusted sites:

a. Open Internet Explorer and click Tools.

b. Click Internet Options and then click the Security tab.

c. Click Trusted sites and then click Sites.

d. Uncheck box “Require server verification (https:) for all sites in this zone”

e. Enter http://*.wildlifelicense.com in the “Add this website to the zone” field.

f. Click Add and then Apply changes before clicking Close.

2. Configure ActiveX controls:

a. On the Trusted sites Security Tab click Custom level.

b. Select Low from the Reset custom settings dropdown list and click Reset

c. In the Settings box, scroll down to ActiveX controls and plug-ins and set everything under this section to Enable. If some options are not editable just skip and ignore.

d. Apply changes

e. Click OK to leave the Security Settings pop-up and OK to leave Internet

Options.

3. Retry printing a license/permit. If the same error message appears, please contact the Agent Help Desk (1-800-656-2155) for technical assistance. Please have your Location ID ready for the representative prior to calling. You can find it in red on the PC Agent Sales Site home screen.

Received “Error Code: 1050” message

Receiving the error screen shown below means ActiveX configuration has not been completed on your system. Follow these steps to properly configure the ActiveX settings.

1. Configure ActiveX controls:

a. Open Internet Explorer and click Tools.

b. Click Internet Options and then click the Security tab.

c. On the Trusted sites Security Tab click Custom level.

d. Select Low from the Reset custom settings dropdown list and click Reset

e. In the Settings box, scroll down to ActiveX controls and plug-ins and set everything under this section to Enable. If some options are not editable just skip and ignore.

f. Click OK to leave the Security Settings pop-up and OK to leave Internet Options.

2. Retry printing a license/permit. If the same error message appears, please contact the Agent Help Desk (1-800-656-2155) for technical assistance. Please have your Location ID ready for the representative prior to calling. You can find it in red on the PC Agent Sales Site home screen.

Unable to see items in a drop-down list

This issue can happen for WebPOS agents who are using a regular computer instead of the RP2 terminals. The solution is to remove ‘wildlifelicense.com’ from the Internet Explorer Compatibility View settings.

1. Log out of the PC Agent Sales Site application.

2. Click the Internet Explorer Settings icon and select Compatibility View settings from the drop-down list.

3. Click on ‘wildlifelicense.com’ in the Websites you’ve added to Compatibility View box and click Remove.

4. Click Close.

Blank page displays when printing or nothing prints when the screen says something is printing

This issue can happen for WebPOS agents who are using a regular computer instead of the RP2 terminals. The solution is to remove ‘wildlifelicense.com’ from the Internet Explorer Compatibility View settings.

1. Log out of the PC Agent Sales Site application.

2. Click the Internet Explorer Settings icon and select Compatibility View settings from the drop-down list.

3. Click on ‘wildlifelicense.com’ in the Websites you’ve added to Compatibility View box and click Remove.

4. Click Close.

CONTACT INFORMATION

Questions regarding technical issues such as equipment troubleshooting and connection problems will be handled by contacting:

Agent Help Desk: 1-800-656-2155 Issues with individual customer records, regulatory, or enforcement questions, will be handled by contacting Illinois Department of Natural Resources: 217-782-2965.