ILD RFI Instructions.docx
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About this file
This is a Request for Information (RFI) and Sources Sought Request (SSR) instructions document issued by the Department of Homeland Security, Customs and Border Protection (CBP), for the ILS Maintenance pre-solicitation opportunity. The RFI is for informational and market research purposes only and does not constitute a commitment to issue a formal solicitation, RFP, or IFB. No reimbursement will be provided for response costs, and no questions will be addressed during this phase.
CBP seeks information regarding systems administration and maintenance services for numerous technology systems deployed across U.S. and international locations supporting border protection operations. The requirement centers on supporting a 24/7 Maintenance Dispatch Center (MDC) that responds to service calls from CBP sites and records maintenance requests in CBP databases, specifically ServiceNow and MAXIMO (Integrated Logistics Support System). The MDC issues requests for repair and maintenance services across the enterprise. This pre-solicitation phase is designed to gather market intelligence on contractor capabilities and availability to support these ongoing maintenance and systems administration functions. Interested vendors should prepare to respond to future formal solicitation documentation as it develops.
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Other files
| File | Type | Posted |
|---|---|---|
| RFI Questions Template NII OEM - Rapiscan.xlsx | XLSX spreadsheet | |
| Draft_ILD OEM Attachment 1 PWS Revised 06162026_Draft.docx | DOCX document |
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Text version
ILD RFI Instructions- Interested parties are encouraged to respond to this notice if they have the capability and capacity to provide the identified services. The RFI process is an important part of CBP’s market research as required by the Federal Acquisition Regulation (FAR). Among other things, to justify a small business or 8(a) set-aside procurement, CBP’s market research must demonstrate that there are at least two small businesses or 8(a) small businesses capable of performing at a fair and reasonable price that are likely to submit offerors. Respondents need to list their current contract vehicles and whether or not they are a small business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned Small Business, 8(a) small business, Women-Owned Small Business, or small disadvantaged business.
The due date and time for responses is no later than 2:00 PM EDT, October 27, 2026. The RFI responses shall be submitted via email to john.d.marschall@cbp.dhs.gov with the subject line "Integrated Logistics Division Maintenance and Logistics Support Services RFI".
All responses must adhere to the page limits of 10 pages total. The submission shall be logically assembled. Each response section shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name, date, and referenced number listed on the Notice in the header and/or footer.
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