IDVRS RFI.pdf

DEPARTMENT OF HOMELAND SECURITY`

Request for Information

Body-Worn Cameras and Associated Hardware and Software Synopsis: Department of Homeland Security (DHS) is conducting market research to assess industry capabilities.

This is a request for information (RFI) only, released pursuant to RFO 15.101(c). This RFI is solely for information, planning purposes, and market research; it does not constitute a Request for Proposal (RFP), Request for Quotation (RFQ), or a promise to issue an RFP or RFQ. This RFI does not commit the Government to contract for any supply or service.

Respondents are advised that the government will not pay for any information or administrative costs incurred in response to this RFI. All costs will be solely at the interested party's expense.

Not responding to this RFI does not preclude participation in any future RFP or RFQ. If DHS does release a solicitation, it will be posted on the SAM.gov website. DHS advises interested parties to monitor this website for any updates or information related to this RFI. The information provided in this RFI is subject to change and is not binding on the Government. All responses become the property of the Government upon submission and will not be returned to vendors.

All submitted information will be held in close confidentiality by cleared DHS personnel only with a need to know. Information marked as “Client Proprietary” will be secured as such. DHS may share the findings of this research with other DHS components as appropriate.

Purpose: This RFI seeks to obtain information regarding the current status of industry capabilities related to body-worn cameras (BWC) and their supporting technologies, vehicle-mounted cameras / vessel-mounted cameras, digital evidence management software (DEMS) licenses, cloud storage, and additional technologies to support the operational needs of various DHS components.

Background: DHS’s mission is to safeguard the American people, our homeland, and our values.

The six overarching homeland security missions for DHS include: Counter Terrorism and Homeland Security Threats; Secure U.S. Border and Manage Safe, Orderly, and Humane Immigration Processes; Secure Cyberspace and Critical Infrastructure; Preserve and Uphold the Nation’s Prosperity and Economic Security; Strengthen Preparedness and Resilience, and;

Champion the DHS Workforce and Strengthen the Department.

Current Status: DHS is researching the market capabilities to provide BWCs, vehicle-mounted cameras, vessel-mounted cameras, DEMS, and additional technologies to various DHS components in support of the missions mentioned above.

Request for Information: DHS requests that vendors explicitly address the following questions in their response, which should be submitted in accordance with the instructions provided below.

Note: The capabilities listed in this RFI do not constitute explicit DHS or DHS component requirements and may be adjusted prior to a potential future RFQ. Additionally, the quantities listed and other details are notional and do not constitute potential RFP quantities. The listed capabilities are for informational purposes only.

mailto:https://sam.gov/

Questions from the Government Respond to the following topics and questions from DHS regarding the vendor’s capabilities.

All questions are optional. However, for a vendor’s response in Section B to be considered, DHS requires that vendors submit at least one past performance qualification in Federal, state, local, tribal, or territorial government in both parts of Section A. In addition, for a vendor’s response in Section C to be considered, DHS requires that vendors respond to all questions in Section B. Vendors should assume that DHS may contact the customers listed to inquire about the vendor’s performance and to validate the information provided.

Page limits: There is no page limit for responses in Section A. Responses to questions in Section B must be limited to no more than one page per question (e.g., maximum of one page response to #1, maximum of one page for #2, etc.). Responses to the feedback requested in Section C must be limited to no more than one page.

Section A Instructions:

• Vendors must complete both parts of Section A for the government to consider their responses to Section B.

• There is no page limit for responses in Section A.

• Provide at least one past performance example in Part II. If the vendor has more than one past performance, replicate the table in Part II and share details. The vendor may share up to three total past performance examples.

Part I: Vendor Demographics Provide the following information about the vendor:

• Vendor name,

• Vendor address,

• Primary Point of Contact (POC) information, and

• Annual revenue related to the sales of BWCs, vehicle-mounted and/or vessel-mounted camera, and/or DEMS. Make sure the revenue is broken by each cost component.

Part II: Past Performance (provide at least one example)

Department, Agency, or Locality

Customer POC information

Name

Title

Email Address

Phone Number

Size of contract ($)

Period of performance

Number of units sold

Clarify the type of units delivered (i.e., BWC, vehicle-mounted and/or vessel-mounted camera, DEMS, etc.)

Additional services provided

Number of FTE staff assigned to support contract

Customer feedback provided to vendor (if available) If Federal, CPARS will suffice

Section B Instructions:

• Vendors must complete Section A for the government to consider the responses in Section B.

• Responses to questions in Section B must be limited to no more than one page per question (e.g., maximum of one page response to #1, maximum of one page for #2, etc.). Section C will be considered even if vendors respond “N/A” in Section B for products not applicable to the vendor (e.g., if a vendor does not produce vessel mounted cameras, an N/A response will suffice).

• The government references the draft Statement of Work (SOW) for the questions listed below.

• The response may include attachments to support any answers to the below questions.

Reference attachments in the response(s) for ease of traceability.

Body-Worn Cameras (BWC)

1. Describe how the BWC meets the requirements listed in Section 4.1.1 and 4.1.2 of the SOW.

2. Describe the various options the system can apply to assign and reassign BWCs.

3. Describe the minimum information technology (IT) requirements for the BWC footage offload solutions.

Vehicle-Mounted and/or Vessel-Mounted Cameras If the vendor does not offer vehicle-mounted or vessel-mounted cameras, indicate so by responding “N/A” to Questions 4-8.

4. Describe the technical specifications of the vehicle-mounted cameras that would allow the solution to operate in DHS operational environments. Key specifications that should be addressed include, but are not limited to:

a. Battery/Charging

b. Size/Weight

c. Mounting options

d. Durability

e. Footage/data offload options

5. Describe the installation process for the vehicle-mounted cameras including responses to the following questions:

a. Who would install the vehicle-mounted cameras?

b. Is there wiring or does the system function wirelessly?

c. Does installation require permanent alterations to the vehicle (e.g., drilling holes, etc.)?

d. What are the minimum IT requirements for installation (including device interface requirements)?

6. Describe the technical specifications of the vessel-mounted cameras that would allow the solution to operate in DHS operational environments. Key specifications that should be addressed include, but are not limited to:

a. Battery/Charging

b. Size/Weight

c. Mounting options

d. Durability

e. Footage/data offload options

7. Describe the installation process for the vessel-mounted cameras including responses to the following questions:

a. Who would install the vessel-mounted cameras?

b. Is there wiring or does the system function wirelessly?

c. Does installation require permanent alterations to the vessel (e.g., drilling holes, etc.)?

d. What are the minimum IT requirements for installation (including device interface requirements)?

8. Describe the processes for assigning and reassigning vehicle-mounted and/or vessel-mounted cameras to specific users or groups of users.

Digital Evidence Management System (DEMS)

9. Describe how the DEMS solution meets the requirements listed in Section 4.1.4 and 4.1.5 of the SOW.

10. Describe the DEMS’s capability to:

a. Translate camera audio and transcriptions

11. Describe the DEMS’s capability to support both:

a. Incident reporting

b. Records management

12. Describe the DEMS’s capability to support all of the following:

a. Real-time video and audio streaming

b. Real-time camera monitoring

c. Artificial intelligence for video analytics

d. Biometric recognition

13. What key metrics does the DEMS track to provide insights into camera usage, camera health, evidence status, and other helpful operational details?

14. What reports can be run in and exported from the DEMS?

a. Does the DEMS provide customization of reports? Describe.

b. Does the DEMS provide visualizations and customized visualizations for data analytics? Describe.

Mobile Applications

15. Describe how the mobile application(s) meets the requirements listed in Section 4.1.9 of the

SOW.

Interoperability

16. If applicable, describe how the hardware solutions can interoperate with any other vendors’

Federal Risk and Authorization Management Program (FedRAMP) authorized moderate or higher DEMS solution as outlined in Section 4.1.5 of the SOW.

17. If applicable, describe how the FedRAMP moderate or higher authorized DEMS solution can interoperate with any other vendors’ hardware solutions as outlined in Section 4.1.5 of the

SOW.

18. Describe all the systems’ abilities to transfer data to/from the DEMS using Application Programming Interfaces (API) or other automated technologies as outlined in Section 4.1.5.4 of the SOW.

Data Transition

19. Describe how the DEMS and the vendor meet the requirements outlined in Section 4.1.6 of the SOW.

20. Detail any estimated labor fees to be charged for extracting or importing data, and the basis of that cost (i.e., flat rate per person or variable rate per TB of data, etc.). If there are no labor fees charged for data extraction or import, confirm so in writing.

Management and Logistics

21. Describe the timeframe required to fulfill delivery requests for BWCs and associated BWC equipment from RFQ to award to delivery (docking station, cameras mounts, etc.) in quantities of up to 10,000 units at a time. Additionally, explain how the vendor meets all requirements listed in Section 4.1.11 of the SOW.

22. Describe the vendor’s supply chain, including the countries of origin for components and the location of final assembly, considering Executive Order 14392, Ensuring Truthful Advertising of Products Claiming to be Made in America.

a. Describe the vendor’s risk and mitigation management strategy for supply chain disruptions.

23. Describe the warranty coverage options, as well as the procedures for hardware replacement and hardware refreshes.

Personnel Support

24. Describe the vendor’s personnel support services including helpdesk, engineering, implementation, training, etc.

a. Specify the types of services the vendor can provide on-site.

b. Specify the types of services the vendor can provide remotely or virtually.

Pricing

25. Provide cost estimates for personnel support for services associated with any hardware and software contracts outlined in Question 24 of this RFI.

26. Provide cost estimates for the following items, including scalable discounts for large quantity purchases over the life of the contract. The features included in DEMS Basic licensing and each DEMS Pro licensing options are defined below:

• DEMS Basic Licensing: Access to view a single user’s evidence and ability to edit metadata.

• DEMS Pro Licensing Option 1: Access to view their and other users’ footage, evidence sharing (both external and internal), video transcription, and document/video redaction.

• DEMS Pro Licensing Option 2: All features included in Option 1 in addition to real-time audio translation, and Artificial Intelligence for video analytics.

• DEMS Pro Licensing Option 3: All features included in Option 2 in addition to real-time video streaming, and real-time camera monitoring/diagnostics.

500 units 5,000 units 10,000 units 20,000 units 50,000 units Body-worn camera BWC multi-bay charging station/dock

Vehicle-mounted camera (if applicable)

Vessel-mounted camera (if applicable)

DEMS Basic licensing DEMS Pro Licensing Option 1 DEMS Pro Licensing Option 2 DEMS Pro Licensing Option 3

27. Provide separate cost estimates for both unlimited storage and per Terabyte (TB) storage

(vendors may provide any other applicable data storage tiers).

28. Provide a cost estimate for data transition services in alignment with the requirements listed in Section 4.1.6 in the SOW.

Cyber / Information Security and Resiliency

29. Describe how the vendor meets the requirements in Sections 4.1.7. Provide attachments to support the response, if applicable.

a. Does the vendor hold FedRAMP moderate or higher authorization, or does the vendor partner with another vendor that maintains a FedRAMP moderate or higher boundary?

b. If not, describe how the vendor secure BWC data in the cloud.

c. If yes, provide the partner’s FedRAMP authorization level (low, moderate, or high), authorization date and Agency Sponsor Name, and Agency Sponsor POC.

30. Use the table listed in the Appendix section at the bottom of the RFI to state whether each

BWC-related device / product feature / application is currently in the / the partner’s FedRAMP boundary.

31. Describe the vendor’s processes for securing Bluetooth and wireless device connectivity.

a. If the devices utilize Bluetooth connectivity, how does the vendor protect against sniffing and other types of Bluetooth-focused attacks?

b. If the devices are capable of wireless data transfer over Wi-Fi, do they use Wi-Fi positioning? How does the vendor secure data transfer?

c. If the devices are capable of wireless data transfer over cellular networks, do they leverage law enforcement networks (e.g., FirstNet)?

d. Do the devices attempt to connect to any Wi-Fi or cellular network they encounter?

32. Describe the cyber resiliency techniques /design principles that the solution employs to prepare for, prevent and/or avoid any adverse situations or events (e.g., diversity, non-persistence, privilege restriction, etc.), to limit damage that can be done by an adversary, and to ensure the reconstitution of the system back to a known trustworthy state.

Section C Instructions:

• Responses to the feedback requested in Section C must be limited to no more than one page.

• Vendors must complete Section A and Section B for the government to consider the responses in Section C.

Drafted Requirements Review Provide feedback and comments to the attached draft SOW. Questions and suggestions are preferred, rather than providing new requirements (quantitative or qualitative).

Questions for the Government Questions for the government regarding this RFI may be submitted prior to 5:00 pm ET on Wednesday, May 6, 2026, at idvrs@cbp.dhs.gov.

The government will respond to appropriate questions prior to 5:00 pm ET on Friday, May 8, 2026. Responses from the government to industry may be batched with similar questions from other vendors for consistency of information.

DHS will neither extend the deadline for response submission nor respond to requests for extensions. DHS will not respond to any media or other unrelated inquiries sent to the inbox.

Submission Instructions Interested vendors must submit responses prior to 5:00 pm ET on Wednesday, May 13, 2026, following the process described below.

Send an email response to idvrs@cbp.dhs.gov with the following four (4), separate, individual attachments:

1. A Microsoft Word document including Section A vendor demographics and past performance example(s) (no page limit);

2. A Microsoft Word document including Section B responses (no longer than one page per question and no smaller than 10 pt. font);

3. A Microsoft Word document including Section C feedback to the SOW either in-line as comments or a separate list of questions; and,

4. A zip file with any applicable attachments to support responses across any of the three Sections (no page limit).

Note: All submitted information will be held in close confidentiality by cleared DHS personnel only with a need to know. Information marked as “Client Proprietary” will be secured as such.

DHS may share the findings of this research with other DHS components as appropriate.

mailto:idvrs@cbp.dhs.gov https://cbpgov.sharepoint.com/sites/Incident-DrivenVideoRecordingSystems-IDVRSPMO/Shared%20Documents/IDVRS%20PMO/Procurement%20&%20Acquisition/Procurement%20Documentation/2026%20IDIQ%20Solicitation/Vendor%20RFI/idvrs@cbp.dhs.gov

Appendix FedRAMP Boundary Status of BWCs and Related Products/Features

Device / Software Feature (add rows for any additional products or features if offered)

In FedRAMP Boundary?

(yes/no)

Target Date for Inclusion in FedRAMP Boundary (if any)

Body-Worn Camera

Body-Worn Camera Docking Station

Vehicle-Mounted Camera

Vessel-Mounted Camera

Automatic Activation Device(s)

Video Redaction

Video Transcription

Video Transcript Redaction

Other Text Redaction

Third Party Video Upload

Video Sharing to State & Local Partners

Video Sharing to Federal Partners

Real-time video and audio streaming

Real-time camera monitoring

Artificial intelligence for video analytics

Biometric recognition

Real-time video translation

Desktop software applications (one row for each application)

Mobile software applications (one for each application)