ID05180024_Section_J_Attach_1_-_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Introduction This QASP has been developed in accordance with FAR 46.4 and requiring agency instructions and regulations, i.e., Air Force Instruction 63-124.

This QASP has been developed to provide an effective and systematic method for monitoring, evaluating, and documenting contractor performance of the requirements in the Performance Work Statement (PWS). The government will monitor contractor performance to assess the acceptability of the services provided and not the details of how the contractor accomplishes the work.

The Government retains the right to inspect all services and supplies furnished under this contract in accordance with the provisions of the contract regardless of their inclusion on the attached Performance Evaluation Report. (Ref. Inspection—Time-and-Material and Labor- Hour, March 2005, FAR 52.246-6) and (Ref. Inspection of Services—Fixed Price) March 2005, FAR 52.246-4) and (Ref. Inspection of Supplies—Fixed Price) March 2005, FAR 52.246-4)

Contractor Responsibility The contractor, and not the government, is responsible for managing work, ensuring that performance is satisfactory and compliant with contract provisions, and performing quality control and quality assurance functions to ensure that products and/or services meet contract requirements. Additionally, the Contractor is responsible for taking all actions necessary to correct unsatisfactory, deficient, or non-compliant work.

Surveillance Monitoring

Contractor performance under this delivery order will be monitored by the GSA Contracting Officer’s Representative (COR) and by the Headquarters, United States Special Operations Command, J65 CIO Support Division, Sensor Data Transport assigned Quality Assurance Person(s) (QAP).

Surveillance methods will include review and analysis of end items, monitoring timeliness of deliveries, and observance of management practices and professionalism exhibited by Contractor employees. The specific performance expectations are listed and described in the attached Surveillance Objectives, Measures, and Expectations.

Responsibilities of the Contract Monitors

A. The COR and the QAPs are responsible for monitoring, evaluating, and documenting Contractor performance. They shall work jointly to perform the following functions.

1. Discuss performance requirements with the Contractor during the pre-performance conference.

2. Establish a schedule for routine monitoring events.

Section J Attachment 1 - Quality Assurance Surveillance Plan (QASP)

ITSS Solicitation # ID05180024 Department of Defense (DOD) Intelligence, Surveillance, and Reconnaissance (ISR)

Tactical, Deployable Sensor Data Backhaul QASP Page 2 of 4

3. Review, monitor, and evaluate all items (services performed, work products, and/or delivered items) as listed on the Performance Evaluation Report in accordance with the stated performance measures. The evaluator shall determine the performance level to which the Contractor’s performance meets the established performance measures.

4. Verify timeliness of deliveries.

5. Hold performance assessment meetings with the COR and/or the QAP.

6. Complete and/or compile performance documents. These documents include:

a. The Contractor’s Quarterly Funds Status Reports, if applicable.

b. The Contractor’s Monthly Funds and Man-Hour Expenditure Report, if applicable.

c. The Performance Evaluation Reports - The Performance Evaluation Report should be completed by the QAP as required. The Performance Evaluation Report is to include the following information.

(1) Contract or Order number.

(2) Dates of the evaluation period.

(3) Cite or reference the Contractor’s documentation and or contract location page and paragraph where the standards and measures used to make performance evaluations of “does not meet requirements”. Only used in the event that Performance Objective is not meet. “Does not meet requirements” implies deficiencies or non-compliance with unsatisfactory, unacceptable, deficient, non-conforming, or non-compliant performance contract provisions and or PWS requirements.

(4) Input from the QAPs, to including notation of deficiencies or non-compliance with contract provisions, PWS requirements. These notations will include a narrative describing the deficiencies or non-compliance, a reference to the contractual provisions related to the deficient or non-compliant performance, and date the deficiency or non-compliance was discovered or became known.

(5) Observations of performance (received, does not meet requirements, meets requirements, or exceeds requirements) by the COR and or QAP.

(6) The date and signature of the COR and or QAP on each entry.

d. Documentation of the date and time the Contractor is notified of any deficiency.

This documentation shall include a copy of the written deficiency notification sent to and acknowledged by the Contractor. This written deficiency shall be an e-mail addressed to the Contractor’s PM and APM, CM, COR and all QAPs assigned to the contract.

e. Documentation of the date and time the contracting officer is notified of any Contractor deficiency.

f. Documentation of the action(s) or inaction(s) taken by the Contractor to correct any deficiency.

g. Documentation shall be made on the Performance Evaluation Report.

7. Ensure that the narrative of all observations is accurate and factual in every respect.

The narrative shall be legible and provide the evaluator’s observations, evaluation, and

Tactical, Deployable Sensor Data Backhaul QASP Page 3 of 4 conclusions in precise descriptive language. Generalities, personal opinions and vague or ambiguous statements are not acceptable.

8. Meet with the Contracting Officer to—

a. Report the results of Contractor surveillance.

b. Report the requesting agency’s acceptance of services.

c. Determine the government’s plan of action in the event of unacceptable, unsatisfactory, deficient, or non-compliant Contractor performance.

9. Recommend needed changes to the QASP to the Contracting Officer.

B. The QAP shall promptly notify the COR should any significant Contractor performance problem arise or become known between scheduled evaluation events.

C. The contract monitors are to be objective, fair, and consistent in evaluating Contractor performance.

D. Upon completion of the contract services, all surveillance documentation shall be included in the contract file along with all other contract documents, i.e., PWS and addenda, meeting reports and minutes, correspondence pertaining to this contract or order, etc.

E. Contractor performance and surveillance documentation can be used to complete Contractor performance evaluations that are submitted to the past performance data base.

Taking Corrective Actions The Government will promptly notify the Contractor of any unsatisfactory, unacceptable, deficient, non-conforming, or non-compliant Performance Objective with an email with a subject line, “Written Deficiency”. The Contractor shall have the opportunity to review the Government’s determination and provide comments. The Contractor’s response shall be addressed to the Contractor’s PM and APM, the CO, COR and all QAPs assigned to the Task Order.

Any Contractor performance problems that result from the failure of the Government to fulfill any of its obligations under the contract or order, upon which Contractor performance is dependent, will not be assessed and documented as Contractor deficiencies or non-compliance, to the extent of Government liability.

The Contractor shall be responsible for correcting all unsatisfactory, unacceptable, deficient, or non-compliant performance. For firm fixed-price contract items, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be the sole responsibility of the Contractor. For T&M/Labor-Hour contract items, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be reimbursed at the approved labor hour rate less an amount for profit, as prescribed by paragraph (f) of the clause entitle Inspection— Time-and-Material and Labor-Hour (May 2001)(FAR 52.246-6), which is included in this contract.

Disputes between the Contractor and the COR / QAP regarding surveillance results should be referred to the Contracting Officer.

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Failure of the Contractor to take appropriate and timely corrective action will result in the Government’s issuance of cure or show-cause notices or pursue other remedies set forth in the provisions of the contract or as provided by law.

When unsatisfactory work is not corrected or unacceptable work is not re-performed to the Government’s satisfaction, in addition to other available remedies, the Government may reduce the contract price to reflect the reduced value received. Price reduction limits are set forth in the attached Performance Evaluation Report. Additionally, the Government reserves the right to include any incidents of unsatisfactory, unacceptable, deficient, or non-compliant performance, especially if uncorrected, in the contractor’s past performance record.

Revisions to this QASP This QASP and its accompanying Surveillance Objectives, Measures, and Expectations and Performance Evaluation Report shall remain unchanged during the life of this contract or Task Order unless modified to provide clarification or to reflect changes in the PWS or other contractual provisions. All modifications will be implemented by a modification signed by the Contracting Officer (and the Contractor, as applicable). Revisions to this QASP are the joint responsibility of the Contracting Officer, COR, and QAPs.

Attachments Surveillance Objectives, Measures, and Expectations Performance Evaluation Report

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QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

SURVEILLANCE OBJECTIVES, MEASURES, AND

EXPECTATIONS

PERFORMANCE OBJECTIVE

This requirement includes the delivery of fully integrated, small form factor tactical suites with the ability to support Wideband Global SATCOM (WGS) backhaul of sensor data (specifically full motion video) through a DISA Gateway for follow on distribution to the Unified Video Dissemination System (UVDS) and Global Broadcast System (GBS) through the Defense Enterprise Computing Centers (DECCs) supporting UVDS and GBS. In addition, Contractor will provide necessary user, training and operational manuals;

identify/recommend/deliver bench stock, spare and consumable kits; facilitate/provide pre-deployment training; and secure/offer knowledgeable world-wide deployable field service representatives (FSRs) and engineering support.

PERFORMANCE MEASURES

Contractor performance will be evaluated using the following measures.

Completeness of Work: Using this measure, the Government will assess the degree to which the Contractor identifies, includes, addresses and/or performs all pertinent aspects of the work or all pertinent elements of delivered items, data, or services. Using this measure, the Government will also assess the degree to which the Contractor performs all stipulated or planned activities and captures the results of those activities in the various documents that are to be delivered.

Effectiveness: Using this measure, the Government will assess the degree to which the Contractor’s resources, methods, best practices, techniques, and/or tools are successful in meeting all goals and objectives established in the PWS. Effectiveness includes the Contractor’s ability to ensure that all team players perform as expected and that all efforts are appropriately coordinated to ensure that the work is performed as planned and prescribed in the PWS.

Format & Clarity: Using this measure, the Government will assess the design, flow, matrix, and/or layout used by the Contractor to present data (whether presented physically, orally, or electronically). This assessment will focus on the degree of clarity and logical organization with which the data is presented and whether or not the format facilitates easy review and use of the material. Using

Tactical, Deployable Sensor Data Backhaul QASP OEM Page 2 of 3 this measure, the Government will assess the degree to which material presented in documents (narrative, tables, diagrams, footnotes, photographs, etc.) are easy to understand by the intended audience.

Quality: Using this measure, the Government will assess the degree to which the work performed and items or documents delivered achieve a standard of excellence or adhere to rules established by a recognized authority as a standard of performance. For example, documents will be assessed to determine the degree to which they are technically sound and free of typographical, grammatical, mathematical, and conceptual errors. Using this measure, the Government will also evaluate the degree to which the required document(s) is suitable for assessing the impacts of all reasonable alternatives and how well the recommended system will meet its intended purpose. Using this measure, the Government will assess the level of professionalism exhibited by the Contractor staff in interactions with Government and other personnel in connection with work being performed under this task order.

Reliability: Using this measure, the Government will assess degree to which the Contractor furnished systems or services are or remain fully functional during the period of times specified in the task order. This assessment will include the degree to which the Contractor is able to produce continuous output or service support, minimizing down-time and service interruptions.

Timeliness: Using this measure, the Government will assess degree to which the Contractor meets or exceeds the delivery schedule.

Viability: Using this measure, the Government will assess the degree with which the Contractor’s recommendations apply to Government’s needs, solve the Government’s problems, are appropriate to the situation, or meet government’s requirements.

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PERFORMANCE EXPECTATIONS AND EVALUATION

The COR or other Government representative responsible for evaluating Contractor performance shall provide their evaluation on the PERFORMANCE EVALUATION REPORT.

Performance Requirement / Objective PWS Reference Performance Standard Acceptable Quality Level (AQL)

Surveillance Method

Date Checklist Completed

Initials of Individual Completing Checklist

Record of Observation. Satisfactory performance IAW the established AQL shall be documented by e not meet, (2) Meets, or (3) Exceeds Acceptable Performance. Provide a short narrative explaining indicates that services were not required for the period. The initials of the individual completing the ch checklist was completed shall be identified for each inspection period.

ID05180024 - Performance Evaluation Report / Surveillance Checklist