PORTS_IT_Services-SURGE_PWS_FINAL.pdf

PERFORMANCE WORK STATEMENT IT SERVICES (PWS)

FOR PORTSMOUTH NAVAL SHIPYARD

1.0 OBJECTIVE

The objective of this requirement is to provide on-site IT services to maintain the PNS infrastructure, systems and applications for the shipyard user community at Portsmouth Naval Shipyard (PNS), Kittery, Maine and other PNS remote geographic locations to include, but not limited to --Electric

Boat, Groton, CT., New London, CT, Pearl Harbor, HI, Newport News, VA, and San Diego, CA. See section 6.1.

The contractor shall be prepared to provide support for unanticipated surge requirements for all identified functions within the Performance Work Statement (PWS). These surge requirements will be issued as separate task orders. The contract services will supplement the Government work force during times when the workload requires additional manpower. It is estimated to be approximately twelve (12) surge requirements per year.

This PWS includes requirements to work with users and systems in the Navy and Marine Corps Intranet

(NMCI), and like environments. The PNS applications include corporate and local software. The PNS networks are the Local Area Network(s) (LANs), wireless networks (WLANs), private networks, video teleconferencing, broadband infrastructure, and the classified networks. The Government anticipates this requirement to include any process that maintains and keeps the systems updated during the life of the contract. It is understood that administrative privileges are subject to change based on DoD requirements, Navy and NMCI agreements.

2.0 PERFORMANCE REQUIREMENTS:

Use of Performance Standards and Performance Measures. The contractor shall be contractually obligated to perform every requirement in this Performance Work Statement. When a performance standard or measure is specified, it may be used to achieve a variety of objectives. Such objectives include, but are not limited to, collection of data to test the practicality of a performance standard, the identification of performance when the standard requires less than 100 percent compliance, emphasis on the most critical performance requirements, the collection of data to support quality assurance, assessment of remedies and documenting performance for inclusion in a past performance information database. See Section 12.0

3.0 FULLTIME TASKING

Cable Plant Support - Outside Plant/Inside Plant (OSP/ISP) at PNS, Kittery, ME

This tasking will be performed at PNS in buildings that span several centuries of growth and expansion, dating back to the late 1700’s. Many of the structures are considered historical sites and may require special approvals by the COR prior to modification and equipment installations. Dust, mold and asbestos affect some of the buildings/areas. Working in these areas will require specialized safety equipment. In addition to having old buildings and heavy industrial facilities there are portable buildings and barges that will require network services for the shipyard’s mission. Many of the manholes and duct banks are very crowded and often become flooded and/or gaseous.

3.1 FULLTIME TASKING SPECIFICS-CABLE PLANT

SUPPORT

3.1.1 The contractor personnel shall perform site surveys of PNS, in accordance with BICSI industry standards and Unified Facilities Criteria for the infrastructure not supported under the Navy's NMCI contract. The contractor personnel shall provide recommendations and designs on proposed Outside Plant

(OSP) and Inside Plant (ISP) cable infrastructure implementations.

3.1.2 The contractor personnel shall install, label, test, and certify to BISCI industry standards, maintain and repair all cable plant facilities to operational requirements. Documentation such as cable plant design documentation, cable plant upgrade design drawings, cable plant as-built drawings, maintenance and repair status reports, copper and fiber optic cable installation test results.

3.1.3 The contractor personnel shall install and maintain PNS RFID, Digital Signage, IP CCTV, CATV system to include RG-6 and hard line cable as well balancing of amplifier equipment.

3.1.4 The contractor personnel shall support ongoing submarine/support barge moves to include the installation, removal, and reinstallation of copper and fiber optic cabling from pier side locations to designated communications points on the submarine/barge. Installation of copper and fiber optic cable for required data drops within the barge.

3.1.5 Cable plant support is required eight (8) hours per day, five (5) days per week (M-F) for contractor personnel. Additional hours outside of the standard 40 hour work week may be required for particular evolutions dependent upon PNS requirements. The contractor shall transport equipment to required PNS locations. Overtime for cable plant support will be less than 10% and would be provided for under a separate CLIN and approved by the CO.

3.1.6 On occasion, at the discretion of the COR and approval of the CO, contractor personnel for this task may be required to travel to remote sites to augment local contractor personnel working at those sites.

4.0 SURGE CAPACITY TASKING SPECIFICS

ISP/OSP Cable Plant Support (in addition to the two cable pullers @ PNS) Management Analyst Services

Systems Administration

Network Administration/ Network Maintenance

Radio Frequency

Customer Support/Computer Operations

Waterfront Support

Program Management

Windows Systems Administration

Unix Systems Administration

Application Engineering and IT Solutions Support

MS Office 2010 Migration

Database Administration (Oracle, SQL Server) Application Development and Administration

SharePoint Administration and Web Server Administration

BIG IP F5 Administration

Information Assurance

4.1 MANAGEMENT ANALYST SERVICES:

4.1.1 The contractor personnel shall perform technical and analytical tasks required in the execution of assigned work and provides facts and recommendations for new or improved management practices to the Project Leader.

4.1.2 The contractor personnel shall perform systems and procedural studies to optimize management information flow patterns, to improve source document processing and to maximize exception-reporting techniques.

4.1.3 The contractor personnel shall monitor automated data processing systems to ensure user compliance.

4.1.4 The contractor personnel shall conduct feasibility studies for ADP applications and assists in the development of data systems to become NMCI applications.

4.1.5 The contractor personnel shall assist users in completing DADMS and IT registration documentation.

4.1.6 The contractor personnel shall monitor, analyze and maintain application, user or IT equipment inventory/requirements.

4.1.7 The contractor personnel shall develop guidelines and procedural documents, implementation transition plans or data flow diagrams pertaining to the project task assigned.

4.1.8 The contractor personnel shall provide statistical and status reports as required.

4.1.9 The contractor personnel shall perform industrial medium and long-range studies initiated by the

Shipyard or requested by higher authority dealing with the role of the Shipyard; proposals for improvement of current systems or the development of totally new concepts.

4.2 SYSTEMS ADMINISTRATION

4.2.1 The contractor personnel shall provide system administration and support consisting of the planning and coordinating installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. Implement secure procedures and tools. Maintain configuration documentation of systems and equipment. Perform data backup and recovery. Perform system backup functions on daily, weekly, and monthly basis as required.

4.3 NETWORK ADMINISTRATION

4.3.1 The contractor personnel shall perform and support the following functions necessary to ensure that the Navy's IT systems and all network devices at PNS are operational and available to the PNS users.

Activities shall include operational, maintenance, and administrative tasks.

4.3.2 The contractor personnel shall provide implementation, configuration, maintenance and support of network hardware to include: network routers, switches, media converters, firewalls, wireless access

Points (AP), Intrusion Detection Systems (IDS), Wireless IDS (WIDS) Virtual Private Network (VPN) equipment, Digital Signage equipment, Radio Frequency Identification (RFID) systems, and related network software.

4.33 The contractor personnel shall install and label required network copper and fiber optic patch cable.

4.3.4 The contractor personnel shall implement and monitor Navy security policies.

4.3.5 The contractor personnel shall provide network architecture and design drawings.

4.4 RADIO FREQUENCY

4.4.1 The contractor personnel shall conduct maintenance of transmitting equipment and maintain a history of system behavior and performance. The contractor personnel shall conduct operational tests with a test analyzer on radios and antennas. Monitor and test Wireless Intrusion Detection System (WIDS).

Analyze cooling systems to ensure that all air sources are clean per contractor specification and when operating at high power. Check regularly air filters and any other air intrusion systems. Conduct performance tests to validate if radio, antenna and system devices are operating according to design requirements and antenna installation specifications. Design radio systems per the customer performance standards. Test electrical interface power periodically. Ensure that each unit is capable of starting up when power is removed, validate that the power source will carry the exact range of limits loads and be capable of operation using the UPS with no break while transferring from utility to generator power.

Create plans on how to operate equipment or operate units over a full range of design specifications. The contractor personnel shall provide support to Code 1230 management as requested for all relevant instructions, process instructions, technical manuals, technical directives, and various other documents.

Verify Radio Equipment complies with Military Directives and US Code. Program all Radio Assets, Radio servers, switches, routers and mix units to operate per the Customer's Requirements for FCC and

NT1A Guidelines.

4.5 CUSTOMER SUPPORT/COMPUTER OPERATIONS.

4.5.1 The contractor personnel shall provide Data Center Operations support. This shall include the operation of all computer equipment and associated devices in accordance with manuals, procedures and operating schedules provided by the Government.

4.5.2 The contractor personnel shall oversee the operation of computer hardware systems ensuring that the schedule is executed as planned and problems that arise during any shift are reported according to established procedures. The contractor personnel shall create setup, enter and validate program designators in accordance with established programming procedures and guidance. Designators are used to setup and execute batch processing. The contractor personnel shall work with personal computers, storage area networks, tape libraries and servers. The contractor personnel shall work with operating systems, including Windows, Unix and Linux.

4.5.3 The contractor personnel shall perform and monitor routine tasks, such as tape backups, batch updates, file transfers, application checking, virus checking and basic maintenance. The contractor personnel shall load equipment with tapes, disks, and paper, as needed. The contractor personnel shall monitor the control console and responds to operating and computer messages. Messages indicate the individual status of each job being run, hardware functionality or performance.

4.5.4 The contractor personnel shall maintain logbooks and/or operating records that list each job run and events that occur during their shift, such as errors and malfunctions. The contractor personnel shall generate and distribute to the COR a "Report of Events" at 0200, 0800, 1400 & 2000 in accordance with Government procedures.

4.6 WATERFRONT SUPPORT

4.6.1 The contractor personnel shall support waterfront computer operations with personnel that will be able to transport new computer hardware to the worksite, technically evaluate and fix existing computers.

This shall include diagnosing and correcting input errors, software malfunctions and printer issues.

Contractor personnel will need the MCDST (Microsoft Certified Desktop Administrator). The contactor personnel will need to be able to walk from point to point to visit various worksites, walking distance may be up to one-half mile.

4.6.2 The contractor personnel shall help programmers and systems analysts test and debug new programs.

4.6.3 The contractor personnel shall monitor/control environmental conditions/temperatures of designated spaces. Necessary measures (in accordance with Government provided procedures) will be implemented to maintain the environment and preserve the integrity of the equipment in the computing centers when disastrous weather conditions are forecasted. All power outages and adverse environmental changes will be reported to the Government point of contact.

4.6.4 The contractor personnel shall perform routine system inspections and annotate system logs.

4.6.5 The contractor personnel shall accomplish degaussing and disposal of data retention equipment or media in accordance with PNS procedures.

4.6.6 The contractor personnel, as a secondary function, shall provide Customer Support to all users. The contractor personnel shall provide basic technical assistance, support and advice to customers and users. This support shall cover minor hardware, software and systems problems.

The contractor personnel shall respond to telephone calls and e-mail messages from customers seeking resolution of computer problems. The contractor personnel shall analyze the problem to determine if the problem is with the network, a system, an application, or the user's workstation.

The contractor personnel shall work with the customer to resolve the problem (providing step-by-step instructions), if possible. In some cases, site visits to the customer/user will be necessary. If the problem cannot be resolved, the contractor shall forward the request to the responsible

Government personnel for resolution. In some cases, the contractor shall have to provide support via phone between the customer/user and the National Helpdesk for hardware and software. The contractor personnel shall be expected to follow-up to ensure the problem has been corrected.

4.6.7 The contractor personnel shall provide technical assistance and support during technical refresh of network hardware and software. The contractor shall be responsible for installation and configuration of new computers as well as moving existing computers from one location to another. Tech refresh responsibilities shall be required to be done during all hours of the day and may require that extended shifts up to 12 hours per day.

4.7 PROGRAM MANAGEMENT

4.7.1 The contractor personnel shall provide program management support under this Performance Work

Statement (PWS). This includes the management and oversight of all activities performed by contractor personnel, to satisfy the requirements identified in specific Task Orders. The contractor shall identify a

Program Manager (PM) by name, to provide management, direction, administration, quality assurance, and leadership of the execution of specific Task Orders. Manage program/project tasks, deadlines, deliverables, resource management/allocation, and milestones using Microsoft Project or other project management software tools. The contractor personnel shall report program/project status as required by specific Task Orders.

4.8 WINDOWS SYSTEMS ADMINISTRATION

4.8.1 The contractor personnel shall provide expertise, and experience in planning, designing, installing, configuring, repairing, recovering, system monitoring, and performance tuning for all hardware and software for the current configuration environment.

4.8.2 The Microsoft environment includes Citrix Terminal Server, Microsoft Internet Index Server (IIS), Windows Server, Net appliance devices, virtualization and wireless. This includes providing Windows systems administration including installing system security patches, hot-fixes, Information Assurance

Vulnerability Action (JAVA) directives, Security Technical Information Guides (STIGs), Backups, Network Attached Storage (NAS), and desk-side problem solving. This includes the migration, update and changes to new software and devices in the future to meet PNS/Navy initiatives.

4.9 UNIX SYSTEMS ADMINISTRATION

4.9.1 The contractor personnel shall provide expertise, and experience in planning, designing, installing, configuring, repairing, recovering, system monitoring, and performance tuning for all hardware and software for the current configuration environment

4.9.2 The contractor personnel shall support the Oracle Server/NetApp storage Administration including installing/configuring operating systems and updating UNIX Domain Name Servers, applying system/security patches, hot fixes and hardware/software troubleshooting, Information Assurance

Vulnerability Action (IAVA) directives, Security Technical Information Guides (STIGs)/Security

Readiness Review Evaluation Scripts (SRRs), Backups, Network Attached Storage (NAS), and desk-side problem solving. This includes the migration, update and changes to new software and hardware devices in the future to meet PNS/Navy initiatives.

4.10 APPLICATIONS ENGINEERING AND IT SOLUTIONS

4.10.1 The contractor shall provide personnel to support ORACLE Database Administration, Application

Development, Maintenance and Implementation for COTS (Commercial Off The Shelf) and GOTS

(Government Off The Shelf), support of SharePoint Development, Application Server Administration and support of RFID implementations.

4.10.2 The Database Administration functions support the planning, development, implementation, and administration of DBMSs at the shipyard, specifically the Oracle Database Management software

DBMS.

4.11 DATABASE ADMINISTRATION (Oracle, SQL Server)

The contractor personnel shall support Database Administration functions for the planning, development, implementation, and administration of DBMSs at the shipyard, specifically the Oracle Database

Management 11G software or the Microsoft SQL Server 2008/2012 DBMS.

4.12 APPLICATION DEVELOPMENT AND ADMINISTRATION

There are two major categories of GOTS (Government Off The Shelf) applications management personnel at the shipyard. The first category is personnel that provide support to shipyard enterprise applications. Also known as corporate applications, they are developed by a central design agent for all shipyards to locally manage and operate. The second category is personnel that provide support to locally developed and maintained applications. Technology for locally developed applications include, but are not limited to, Microsoft .NET (dot net) Framework , ColdFusion, SharePoint (WSS/MOSS), Visual Studio, C#, CSS, Oracle and SQLServer RDBMS, SharePoint Designer, Infopath, Javascript, Ajax, etc. The contractor shall apply analytical processes to the planning, design and implementation of new and improved information systems to meet the business requirements of shipyard customer organizations.

4.13 SHAREPOINT ADMINISTRATION AND WEB SERVER ADMINISTRATION

The contractor personnel shall provide system administration and support for planning and coordinating installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.

4.14 BIG IP F5 ADMINISTRATION

The contractor personnel shall provide administration of Big IP F5 Switches support to apply updates to the Big IP F5 equipment, first in development, then in production and resolve performance and functionality issues.

4.15 INFORMATION ASSURANCE

The contractor personnel shall review existing PNS security policies and procedures, whether formal or informal. The contractor personnel shall work closely with the PNS Information Assurance Manager

(IAM) and staff to develop formal policies and procedures to facilitate the protection of U.S.

Government sensitive unclassified and classified information and the security of the various PNS information systems and networks. The contractor personnel shall review existing PNS, Naval Sea

Systems Command (NAVSEA), Department of Energy (DoE) and Department of Navy (DoN) policies, procedures and guidelines and shall draft appropriate policy documents for implementation across the

PNS enterprise as directed by the IAM. The contractor personnel shall assist appropriate Government personnel in determining Information Assurance (IA) requirements, aid in the development of policies and procedures for implementation, assist with preparing DIACAP Certification & Accreditation (C&A) documentation, eMASS, utilize standard DoD software scanning tools, assist with remediation, and provide support in implementing mechanisms and processes to ensure that the IA policies can be enforced. This includes Information Assurance Vulnerability Alert (IAVA) tracking, IA awareness training, System Administrator certification, and all other activities such as auditing, technical research, incident resolution, NNPI training, and investigations that contribute to the successful implementation of the full range of IA policies, procedures, and guidelines.

4.16 SHIPYARD REMOTE FACILITY ON-SITE IT SUPPORT

Remote facility on-site IT support may be needed for any of the tasks listed in Section 4.0 Surge

Capacity Tasking Specifics.

The contractor personnel shall be responsible to plan, participate, and implement corporate initiatives. All technical direction for the contractor shall come from PNS through the contractor's program manager. The contractor shall provide technical guidance to all PNS Automated Information System (AIS) users. This includes all PNS personnel working at remote sites such as Electric Boat facilities; Norfolk, VA;

Bremerton, WA; Newport News, VA; Groton, CT; New London, CT; San Diego, CA; and/or Pearl

Harbor, HI; and/or future remote sites under PNS deployment. The contractor shall be responsible for answering and resolving issues at these remote sites. Hours may need to be adjusted or extended based on fluctuating workload and project needs.

5.0 DELIVERABLES

The contractor shall provide the deliverables listed below.

5.1 WEEKLY TIME SHEETS (WTS) The Contractor shall provide weekly signed time sheets to the

Technical point of contact. This shall include a weekly accounting of the hours worked by the consultant on behalf of PNS. The time sheet shall indicate the actual start and stop of daily work hours along with the daily total and weekly total hours worked.

5.2 WEEKLY WORKLOAD STATUS REPORTS (WWTR) The Contractor shall provide weekly workload status reports, in a format provided by the customer, to the TPOC.

5.3 MONTHLY PROGRESS REPORT (MPR) The Contractor shall provide a written Monthly

Progress Report (MPR) no later than the tenth (10 th ) calendar day of the following month to the TPOC and the Contractor's Officer Representative (COR). The MPR shall include both a technical update on current status, progress, problems encountered, resolutions and a funding profile showing hours expended by labor category for the month. The report shall include a forecast for the next month.

5.4 INFRASTUCTURE PLAN UPDATES (IPU) The Contractor shall provide updated plans for all infrastructure additions/alterations/removal, in a format provided by the customer, within Five (5) days of completion of the infrastructure updates.

5.5 IT CERTIFICATIONS

The contractor shall provide copies of required certifications (refer to sections 7.2 and 11).

5.6 DELIVERABLE SCHEDULE The Contractor shall provide the deliverables to the COR and CO in accordance with the following schedule:

DELIVERABLES FREQUENCY

WTS• Weekly

WWTR Weekly

MPR Monthly (10 th

IPU On Occurrence

IT Certification Upon Completion

6.0 PERIOD OF PERFORMANCE

The Base Period of Performance is one year from date of award. Each demand-based engagement will vary in duration within the same initial or "base" Period of Performance. The Government has a unilateral option for four additional one year periods of performance.

6.1 PLACE OF PERFORMANCE

The primary place of performance is Portsmouth Naval Shipyard, Kittery, ME.

Surge support for any of the tasks listed in Section 4.0 Surge Capacity Tasking Specifics may be required at the following remote sites along with an estimated number of surge requirements:

Electric Boat, Groton, CT - 1

New London, CT - 1

Pearl Harbor, HI -1

Newport News, VA - 1

San Diego, CA – 1

PNS, ME - 7

It is the expectation of the Government that the contractor will staff task orders with local personnel.

On occasion, at the discretion of the Government, contractor personnel working at PNS may be required to travel to remote sites to augment the local staff working at the remote site.

7.0 INFORMATION ASSURANCE

7.1 252.239-7001 Information Assurance Contract or Training and Certification. (Jan 2008) (a) The Contractor shall ensure that personnel accessing information systems will obtain, within Six (6) months of hire any Information Assurance certifications to perform information assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program. The

Contractor shall meet the applicable Information Assurance certification requirements, including—

(1) DoD-approved Information Assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and

(2) Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01-M.

(b) Upon request by the Government, the Contractor shall provide documentation supporting the

Information Assurance certification status of personnel performing information assurance functions.

(c) Contractor personnel who do not have proper and current certifications shall be denied access to

DoD information systems for the purpose of performing information assurance functions.

7.2 The contractor shall be required to provide qualified personnel who hold current industry certifications, based on specific skills required for the task orders. All contractor personnel, regardless of skill, shall maintain a current CompTIA Security+ certification. Additional certifications, by skill, are:

7.2.1 Windows Systems Administration

Security + - CompTia Security Plus

MCITP - Enterprise SA — Microsoft Certified IT Professional Enterprise

Systems Administrator

7.2.2 UNIX Systems Administration

SCSA Parts 1 and 2 — Sun Certified System Administrator for Solaris

7.2.3 Network Administration/Network Maintenance

Security + CompTia Security Plus

CCNP — Cisco Certified Network Professional

7.2.4 Application Engineering and IT Solutions

OCA — Oracle Certified Associate

MCPD — Microsoft Certified Professional Developer

7.2.5 Web Services Administration/Support

Security + — Security Plus

MCITP-SA — Microsoft Certified IT Professional — Systems Administrator (Windows)

7.2.6 SharePoint Administration/Support

Security + - Security Plus

MCITP-SA — Microsoft Certified IT Professional — Systems Administrator (Windows)

MCITP-SP — Microsoft Certified IT Professional — SharePoint Administrator

7.2.7 Program/Project Management

PMP — Project Management Professional

PgMP — Program Management Professional

7.2.8 Database Administrator/Support - Oracle

OCA — Oracle Certified Associate

OCP — Oracle Certified Professional

7.2.9 Database Administrator/Support - SQL Server

MCITP-SQL — Microsoft Certified IT Professional SQL Server DBA

7.2.10 Radio Frequency Administration/Support

7.2.11 Information Assurance

CISSP — Certified Information Systems Security Professional

7.2.12 Water Front Support

MCDST — Microsoft Certified Desktop Administrator

8.0 ADMINISTRATIVE CONSIDERATIONS

8.1 Portsmouth shall inform Contracting Officer in writing of the technical surge requirements, sections

4.0-7.13 within this Performance Work Statement, for each demand-based engagement no less than twenty one (21) calendar days prior to the day demand-based support is expected to commence and have a task order issued. The Contractor shall provide personnel for each demand-based engagement that meet all Shipyard defined requirements for the period of time requested by the Shipyard.

8.2 After a task order is issued, any modifications/alterations, required by the Shipyard or Contractor, to the pre-determined demand-based engagement shall be fully documented and provided to the Contracting

Officer for modification to the task order.

8.3 Any changes to the hours of operation will be specified by the Government. Any requests for overtime must be approved, in writing, by the Contracting Officer.

8.4 Section 508 Compliance All electronic and information technology (EIT) procured through this

Performance Work Statement/Bill of Materials and any resulting contract, task order, task order, or purchase order must meet the applicable accessibility standards at 36 CFR 1194, unless an agency exception to this requirement exists. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of

1973, as amended, and is viewable at http://www.accessboard.gov/sec508/508standards.htm - Part 1194.

The contractor shall indicate for each line item in the schedule whether each product or service is compliant or noncompliant with the accessibility standards at 36 CFR 1194. Further, the proposal must indicate where full details of compliance can be found (e.g., vendor's website or other exact location).

8.5 Government Furnished Items (GFI). The Government will furnish office space and general office support equipment at the Portsmouth Naval Shipyard, NH (e.g. workstation computer, computer software, http://www.accessboard.gov/sec508/508standards.htm telephone, copier, fax, etc.) to the Contractor for performance of the tasks. The Contractor shall protect from unauthorized disclosure any materials or information made available by the Government, or that the contractor has access to by virtue of the provisions of this order, that are not intended for public disclosure. The materials and information provided to the contractor by the Government, or that the contractor had access to in completing work under this order, are the exclusive property of the

Government. Upon completion or termination of this contract, the contractor shall return all information and materials (copies included) that were provided to the contractor by the Government. Any other materials/information developed or delivered by the contractor in performance of this contract shall become the property of the Government.

8.6 Supervision of Contractor Personnel. The contractor personnel are employees of the contractor and under the administrative control and supervision of the contractor. The contractor, through its personnel, shall perform the tasks prescribed herein. The contractor shall select, supervise, and exercise control and direction over its employees under this order. The contractor shall not supervise, direct, or control neither the activities of Government personnel nor the employee of any other contractor. The Government shall not exercise any supervision or control over the contractor personnel in the performance of contractual services under this order. The contractor is accountable to the Government for the actions of its personnel.

In the event that the performance of assigned contractor personnel or any substitute(s) is determined by the

Contracting Officer to be unsatisfactory at any time during the life of the contract , the Government reserves the right to request and receive satisfactory personnel replacement within a reasonable time of receipt by the contractor of written notification. Notification will include the reason for requesting replacement personnel. Replacement personnel must have the same minimum qualifications, additional specialized or specific experience and meet any applicable security requirements identified in this order.

The Government will ensure there are qualified personnel to be available for resolution of problems not addressable by the contractor. Government will provide timely responses to requests for information.

8.7 Standards of Conduct and Restrictions. The contractor shall adhere to the same professional and ethical standards of conduct required of Government personnel. The contractor shall not:

Discuss with unauthorized persons any information obtained in the performance of work under this order;

Conduct business, other than that which is covered by this order, during periods paid by the Government;

Conduct business not directly related to this order on Government premises;

Use computer systems and/or other Government facilities for company or personal business; or

Recruit on Government premises or otherwise act to disrupt official Government business.

During the period of performance of this order, the rights of ingress to, and egress from, Government facilities for the contractor's personnel shall be made available as required. During all operations on

Government premises, the contractor's personnel shall comply with the rules and regulations governing the conduct of personnel and the operation of the facility. The Government reserves the right to require contractor personnel to "sign-in" upon entry and "sign-out" upon departure from the

Government facilities.

9.0 SECURITY

Contractor personnel shall have the appropriate level of investigation and/or security clearance for each site based on the following;

9.1 For data access:

9.1.1 If the contractor will be filling an IT-1 billet, they will need a started SSBI -single scope background investigation.

9.1.2 If the contractor will work on Secnet and have a secnet account, they will need a final adjudicated confidential clearance to access Confidential Restricted Data, be a US citizen and have a valid need to know.

9.1.3 If the contractor will work on SIPR and have a secret account, they will need a final adjudicated secret clearance to access Secret NNPI Data, be a US citizen and have a valid need to know.

9.1.4 Contractors cannot have a privileged DSAW account.

9.1.5 If the contractor will work on PORTSNET and have a PORTSNET account, they need to be a

US citizen and have a valid need to know.

9.2 For physical access:

9.2.1 For physical room access into NWA's, etc without the need for an escort:

The contractor will need a red badge and a final confidential clearance.

9.2.2 For physical room access into SIPRNet rooms without the need for an escort:

The contractor will need a red badge and a final secret clearance.

10.0 TRAVEL

Travel may be needed for any of the tasks listed in Section 4.0 Surge Capacity Tasking Specifics.

On occasion, at the discretion of the Government, contractor personnel working at PNS may be required to travel to remote sites to augment the local staff working at the remote site. Expenses for this authorized travel will be reimbursed in accordance with the the FAR and the Federal Travel

Regulations.

Remote sites include, but are not limited to, Electric Boat, Groton, CT., New London, CT, Pearl

Harbor, HI, Newport News, VA, and San Diego, CA.

11.0 REQUIRED QUALIFICATIONS

11.1 The Contractor shall provide full-time and surge tasking contractor personnel with the following qualifications. If for any reason the employee must be replaced, the Contractor shall provide a replacement with an equivalent skill set.

11.2 CABLE PLANT SUPPORT QUALIFICATIONS

11.2.1 The Contractor shall be experienced in the use of optical fiber fusion splicing equipment and techniques, mechanical splicing and optical architecture.

11.2.2 Contractor shall provide trained, qualified, certified Fiber Optic installation personnel with the appropriate Security Clearances to access Nuclear Work Areas at all contract locations. Confined space training, electrical safety training, certification and safety equipment is mandatory to work in many of these areas. Work permits are to be submitted by Code 1230 to NAVFAC and approved prior to any work being performed in areas that contain high voltage. Compliance to the following standards is required.

11.2.3 Confined space certified/trained.

11.2.4 Fall protection training and certification.

11.2.5 Certified in calibrated gas monitoring equipment for access to manholes and cable vaults.

11.2.6 At least one on-site cable technician at a minimum will be BICSI certified installers.

11.2.7 Safety Standards

11.2.7.1 NFPA (National Fire Protection Association) 70E - Standard for Electrical Safety in the workplace.

11.2.7.2 OSHA (Occupational Safety and Health Standards) 29-CFR Part 1910.332 —

Training.

11.2.73 OSHA (Occupational Safety and Health Standards) 29-CFR Part 1910.333 —

Selection and use of work practices.

11.2.7.4 OSHA (Occupational Safety and Health Standards) 29-CFR Part 1910.335 — Safeguards for personnel protection.

11.2.7.5 EM 385-1-1 Safety and Health Requirements manual.

11.3 WINDOWS SYSTEM ADMINISTRATOR QUALIFICATIONS:

11.3.1 The contractor personnel shall maintain current Microsoft Certified System Engineer and Certified

Information Systems Security Professional Certificate for all windows positions to meet the customer's current environment and certification will be kept current to environment upgrades.

11.3.2 The contractor, personnel shall hold a Citrix Certified Administrator certificate to meet the customer's current environment and certification will be kept current to environment upgrades.

11.3.3 The contractor personnel shall hold a Microsoft Exchange trained to the latest certification standard. Training will be kept current to software upgrades.

11.3.4 The contractor personnel shall hold a VMWare Certified Professional certification that includes configuration and administration.

113.5 The contractor personnel shall hold a holds any of the above qualifications shall also hold a

NetApp Certified Data Management Administrator Certificate.

11.3.6 The contractor personnel shall demonstrate acceptable prior experience planning and implementing DoD Information Assurance Security Directives, upgrades, and similar functions such as

IAVAs, STIGS, and SRRs at DoD installations of a similar size and composition.

11.4 UNIX SYSTEM ADMINISTRATOR QUALIFICATIONS:

11.4.1 The contractor shall maintain current knowledge of Veritas Storage Manager, Ver. 5.0 or above.

11.4.2 The contractor shall be knowledgeable of SAN requirements and able to provide IBM SAN systems administration support to maintain the IBM SAN operating system hardware/software including

TSM Ver 5.4 or above as well as installed client software.

11.4.3 The contractor shall be Sun Server/IBM SAN and Solaris 9/10 trained to the latest version.

Training shall be kept current to software upgrades.

11.4.4 The contractor shall be knowledgeable of the configuration of SAN fiber channel environment including Brocade/McData switches, IBM Tape storage, and Tivoli management systems.

11.4.5 The contractor shall be knowledgeable of the SUN hardware/software environment including the writing of scripts, configuration of RAID arrays and other new devices.

11.4.6 The contractor shall demonstrate acceptable prior experience planning and implementing DoD

Information Assurance security directives, upgrades, and similar functions such as IAVAs, STIGS, and SRRs at DoD installations of a similar size and composition.

11.4.7 The contractor shall maintain training for the support of new technology to include storage, wireless, virtualization, fiber channel switches and Secure Socket Layer SSL accelerators.

11.5 INFORMATION ASSURANCE

11.5.1 Global Information Assurance Certification (GIAC) for IAM Level 2 or 3.

11.5.2 Security+ Certification (CompTIA) for only IAM Level 1.

11.5.3 Certified Information Systems Security Professional (CISSP) for IAM Level 2 or 3.

12.0 PERFORMANCE STANDARDS AND MEASUREMENTS

SECTION PERFORMANCE STANDARD PERFORMANCE

MEASUREMENT

3.1.1-3.1.5 BISCI certification standards are adhered to, required training/certification are current.

Certifications will be submitted to the COR POC for review

4.2-4.3 Use of all hardware and software components on the network is seamless.

Operational monitoring by use of system statistics and logs.

4.5-4.6 Use of all hardware and software components on the network is seamless.

Requests for service shall be efficiently logged and tracked and completed within 5 work days after receipt of request

Operational monitoring by use of system statistics and logs.

Random sampling of request for service, customer feedback/complaints.

Operational monitoring by use of system statistics and service logs.

4.8-4.15 Functionality of the system architecture and processing capabilities is met.

Review documents developed, perform functional acceptance testing, obtaining feedback from end users through limited validated customer complaints.

Operational monitoring will be performed by use of system statistics and logs.