Contractor_Performance_Report.doc
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- Portsmouth Naval Shipyard (PNS) IT Services
- Solicitation number
- ID01130023
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GSA Federal Acquisition Service
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Performance Report
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| File | Type | Posted |
|---|---|---|
| Q1v2.doc | DOC document | |
| Q1.doc | DOC document | |
| RFP.pdf | ||
| PORTS_IT_Services-SURGE_PWS_FINAL.pdf |
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Contractor Past Performance Report
This report is to be completed by the referring client/ordering activity and submitted by the offeror with the proposal. This report may be substituted with CPARS. Convert to PDF after completion.
Section A (to be completed by offeror):
Offeror: _________________________________
POC: ____________________________
POC phone: ___________________ Referring Contract Data:
Title/Description: ___________________________________________________________
Contract Number (or n/a): ____________________________ Contract Value $_____________
Date Contract Awarded: ____/____/____ Expiration ____/____/____ # of Options: ________
Service(s) provided by the Contractor: (check all that apply)
____ Professional Services
____ Other, specify: __________________________________________ Section B (to be completed by referring client/ordering activity):
Client/Ordering Activity: ____________________________
POC: ___________________
POC Signature: ____________________________________ Date: ___________________ Rating Guidelines Please rate the Contractor’s performance by circling the letter that corresponds to the rating for each factor specified. Use the following scale*:
E – Exceptional
A – Acceptable
M – Marginal
U – Unacceptable
*see page three for additional guidance.
Section B (client/reference POC completes):
| Factors |
| Key Factors |
| Comments: |
(continue on additional sheet if needed) Rating
Timeliness of
Performance
1. Contractor’s ability to deliver the required service on time.
E A M U
| Quality |
| 2. Contractor’s conformance with contract quality standards. |
E A M U
3. Contractor’s internal quality control or review systems in place from the onset of the contract.
E A M U
4. Did the Contractor recommend any process changes to management (e.g., cost, milestones, reporting, and methodology)? If so, were the changes implemented successfully?
YES
NO
E A M U
NA
| Cost Control: |
| 5. Did the Contractor provide the particular service at a competitive cost based on your experience? Please explain why or why not. |
YES
NO
6. Contractor’s dealing with major fluctuations in estimated costs.
E A M U
7. Contractor’s handling of both modifications and changes in price.
E A M U
NA
| Business Conduct: |
| 8. Contractor’s ability to resolve problems without extensive guidance. |
E A M U
| Customer Satisfaction: |
| 9. Contractor’s general responsiveness and cooperation. |
E A M U
10. Contractor’s willingness to work with your personnel to address special requirements?
E A M U
11. Contractor’s cooperation dealing with an urgent requirement.
E A M U
12. General satisfaction with the effectiveness of their performance?
E A M U
| Overall Satisfaction: |
| 13. Would use the Contractor again, and why? |
YES
NO
Rating guidance
| Timeliness |
| Quality |
| Cost |
| Business Relations |
| Customer Satisfaction |
| EXCEPTIONAL |
| Most, if not all, tasks routinely completed ahead of schedule. |
| Quality regularly exceeds expectations. |
| Contractor gives detailed indication of controls/limits on cost. |
| Response to inquiries and issues is pro-active or quick, effective and responsive. |
| Contractor is always perceived by end users as pro-active, thorough, cooperative, responsive and effective. |
| ACCEPTABLE |
| No delays. |
| No quality issues. |
| Contractor gives adequate indication of controls/limits on cost. |
| Response to inquiries and issues is effective and responsive. |
| Contractor is usually perceived by end users as cooperative, responsive and effective |
| MARGINAL |
| Delays do not impact achieving contract requirements but requires minor internal resources to ensure meeting contract requirements. |
| Nonconformance does not impact achieving contract requirements but requires minor internal resources to ensure meeting contract requirements. |
| Contractor gives inadequate indication of controls/limits on cost and requires revisions. |
| Response to inquiries and issues is often ineffective and/or not responsive. |
| Contractor often requires excessive guidance and correction. |
| UNACCEPTABLE |
| Delays are compromising achieving the contract requirements despite use of significant internal resources. |
| Nonconformance compromises achieving contract requirements, despite use of significant internal resources. |
| Contractor gives no indication of controls/limits on cost. |
| Response to inquiries and issues is usually ineffective and/or not responsive. |
| Contractor is often disengaged and regularly requires remedial actions and excessive oversight. |
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