Contractor_Performance_Report.doc

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Portsmouth Naval Shipyard (PNS) IT Services
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ID01130023
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Performance Report

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Contractor Past Performance Report

This report is to be completed by the referring client/ordering activity and submitted by the offeror with the proposal. This report may be substituted with CPARS. Convert to PDF after completion.

Section A (to be completed by offeror):

Offeror: _________________________________

POC: ____________________________

POC phone: ___________________ Referring Contract Data:

Title/Description: ___________________________________________________________

Contract Number (or n/a): ____________________________ Contract Value $_____________

Date Contract Awarded: ____/____/____ Expiration ____/____/____ # of Options: ________

Service(s) provided by the Contractor: (check all that apply)

____ Professional Services

____ Other, specify: __________________________________________ Section B (to be completed by referring client/ordering activity):

Client/Ordering Activity: ____________________________

POC: ___________________

POC Signature: ____________________________________ Date: ___________________ Rating Guidelines Please rate the Contractor’s performance by circling the letter that corresponds to the rating for each factor specified. Use the following scale*:

E – Exceptional

A – Acceptable

M – Marginal

U – Unacceptable

*see page three for additional guidance.

Section B (client/reference POC completes):

Factors
Key Factors
Comments:

(continue on additional sheet if needed) Rating

Timeliness of

Performance

1. Contractor’s ability to deliver the required service on time.

E A M U

Quality
2. Contractor’s conformance with contract quality standards.

E A M U

3. Contractor’s internal quality control or review systems in place from the onset of the contract.

E A M U

4. Did the Contractor recommend any process changes to management (e.g., cost, milestones, reporting, and methodology)? If so, were the changes implemented successfully?

YES

NO

E A M U

NA

Cost Control:
5. Did the Contractor provide the particular service at a competitive cost based on your experience? Please explain why or why not.

YES

NO

6. Contractor’s dealing with major fluctuations in estimated costs.

E A M U

7. Contractor’s handling of both modifications and changes in price.

E A M U

NA

Business Conduct:
8. Contractor’s ability to resolve problems without extensive guidance.

E A M U

Customer Satisfaction:
9. Contractor’s general responsiveness and cooperation.

E A M U

10. Contractor’s willingness to work with your personnel to address special requirements?

E A M U

11. Contractor’s cooperation dealing with an urgent requirement.

E A M U

12. General satisfaction with the effectiveness of their performance?

E A M U

Overall Satisfaction:
13. Would use the Contractor again, and why?

YES

NO

Rating guidance

Timeliness
Quality
Cost
Business Relations
Customer Satisfaction
EXCEPTIONAL
Most, if not all, tasks routinely completed ahead of schedule.
Quality regularly exceeds expectations.
Contractor gives detailed indication of controls/limits on cost.
Response to inquiries and issues is pro-active or quick, effective and responsive.
Contractor is always perceived by end users as pro-active, thorough, cooperative, responsive and effective.
ACCEPTABLE
No delays.
No quality issues.
Contractor gives adequate indication of controls/limits on cost.
Response to inquiries and issues is effective and responsive.
Contractor is usually perceived by end users as cooperative, responsive and effective
MARGINAL
Delays do not impact achieving contract requirements but requires minor internal resources to ensure meeting contract requirements.
Nonconformance does not impact achieving contract requirements but requires minor internal resources to ensure meeting contract requirements.
Contractor gives inadequate indication of controls/limits on cost and requires revisions.
Response to inquiries and issues is often ineffective and/or not responsive.
Contractor often requires excessive guidance and correction.
UNACCEPTABLE
Delays are compromising achieving the contract requirements despite use of significant internal resources.
Nonconformance compromises achieving contract requirements, despite use of significant internal resources.
Contractor gives no indication of controls/limits on cost.
Response to inquiries and issues is usually ineffective and/or not responsive.
Contractor is often disengaged and regularly requires remedial actions and excessive oversight.

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