ICIDS PWS 4FEB26 (DRAFT).pdf

4 February 2026

Performance Work Statement (PWS) for Integrated Commercial Intrusion Detection System (ICIDS)

Monitoring, Maintenance, Repair, Administration, and Survey, at Joint Base Lewis- McChord (JBLM), to include Yakima Training Center (YTC), McChord Field (MF), and Camp Murray (CM), WA.

INDEX

• 1.0 Introduction

• 1.1 Description of Services

• 1.1.1 ICIDS V

• 1.2 Background

• 1.3 Scope

• 1.4 Period of Performance

• 2.0 Additional Information

• 2.1 Quality Control

• 2.2 Contract Officer Representative (COR)

• 2.3 Quality Assurance

• 2.4 Government Remedies

• 2.5 Hours of Operation

• 2.6 Place of Performance

• 2.7 Invoices

• 2.8 Interruption of Utility Service

• 2.9 Equipment Delivery and Secure Storage

• 2.10 Removal of Maintenance, Repair, and Survey Debris

• 2.11 Software Requirement

• 2.12 Warranty Coverage

• 3.0 Security Requirements

• 3.1 Physical Security

• 3.2 Key Control

• 3.3 Access to Locked Areas

• 3.4 Directorate of Emergency Services (DES)

• 3.5 Limited Access and Special Areas

• 3.6 Restricted Areas

• 3.7 Secret Compartmented Information Facilities (SCIF) Areas

• 4.0 Vehicle and Equipment Operation

• 4.1 Licensing

• 4.2 Contractor Out brief at Contract Completion

• 4.3 Contract Extension

• 4.4 Vehicle Identification

• 4.5 Removal of Vehicles

• 4.6 Use of Government Repair Facilities

• 5.0 Compliance

• 5.1 Interface with Government Operation

• 5.2 Fraud, Waste, and Abuse Fire Protection

• 5.3 Fire Protection

• 5.4 Accident Reporting

• 5.5 Safety

• 5.6 Smoking/Eating

• 6.0 Management and Administration

• 6.1 Files

• 6.2 Disclosure of Information

• 6.3 Interface with Government Operation

• 6.4 Contract Phase in/Phase Out Plan

• 6.5 Order of Precedence

• 7.0 Contractor Personnel

• 7.1 Hiring Actions

• 7.2 Termination of Employment

• 7.3 Standards of Conduct

• 7.4 Conflict of Interest

• 7.5 Conduct of Personnel

• 7.6 Installation Security Requirements

• 7.7 Search and Seizure

• 7.8 Personal Appearance

• 7.9 Special Qualifications

• 7.10 Project Manager (PM)/Site Supervisor (SS)

• 7.11 Systems Administrator (SA)

• 7.12 Maintenance and Repair Technician

• 7.13 Monitors

• 7.14 Alternate Project Manager/Site Supervisor

• 8.0 Meetings and Reports

• 8.1 Post Award Conference/Periodic Progress Meetings

• 8.2 Identification of Contractor Employees

• 8.3 Performance Evaluation Meetings

• 8.4 Contract Discrepancy Report

• 9.0 Performance Requirements Summary (PRS)

• 10.0 Positions and Personnel Requirements Matrix

• 11.0 CCTV Requirements

• 12.0 System Administration & Support of Monitors and Field Technicians

• 13.0 Mission Support Property, Equipment, and Services

• 13.1 General

• 13.2 Equipment

• 13.3 Utilities

• 13.4 Facilities

• 13.4.1 Access to Facilities

• 14.0 Contractor Furnished Items and Services

• 14.1 General

• 14.2 Facility Clearance

• 15.0 Contract Objective

• 16.0 Monitoring Services

• 16.1 Duties for Monitoring Personnel

• 17.0 Preventive Maintenance (PM) and Repair

• 17.1 End of The Month Deliverables

• 17.2 Regular Site Visits

• 17.3 Documentation of Site Conditions

• 17.4 Administrative Services

• 17.5 Risk Management Framework (RMF) Requirements

• 17.6 Electronic System Test and Laboratory (ESTL)

• 17.7 Maintenance & Repair Reports

• 17.8 Spare Parts Inventory, tools, instruments

• 18.0 After Hours Repair (Unscheduled)

• 18.1 ICIDS After Hours Failure – Response Time

• 18.2 IDS malfunctions

• 18.3 CCTV malfunctions

• 18.4 Time to Repair

• 18.5 Credit for system down time/unavailability

• 18.6 Contract Service Order Reports

• 18.7 Replaced Equipment Report

• 19.0 Survey and Site Design Services

• 20.0 Scheduled Maintenance or Repair Time

• 20.1 Architecture Standards Compliance

• 21.0 System for Award Management (SAM)

• 22.0 Deliverables Schedule

• 23.0 Antiterrorism/Operations Security

• 23.1 Antiterrorism Level I Training

• 23.2 Access and General Protection/Security Policy

• 23.3 For contractors requiring Common Access Card (CAC)

• 23.4 iWATCH Training

• 23.5 Army Training Certification Tracking System (ATCTS)

• 23.6 OPSEC Standing Operating Procedure/Plan

• 23.7 Operations Security (OPSEC) Training

• 23.8 Information Assurance/Information Technology Training

• 23.9 Requirements for Handling or Access to Classified Information

• 23.10 Threat Awareness Reporting Program (TARP)

• 24.0 Technical Exhibit List

• 25.0 References

• 26.0 Definitions

• 27.0 Acronyms

1.0 Introduction

1.1 Description of Services

The contractor shall provide all personnel, equipment, tools, labor, materials, supervision, other items and non-personal services necessary to monitor, maintain, repair, replace, survey and manage the current Joint Base Lewis- McChord (JBLM) Integrated Commercial Intrusion Detection System (ICIDS V) Architectural Platform system at 100% operational status. To meet the 100% operational status, contractor shall provide monitoring, maintenance, repair and administrative support for hardware and software associated with Commercial Off-The-Shelf (COTS) equipment including interior and exterior sensors, Audio Recording Systems, Security Virtual Local Area Network (vLAN) connection and Closed Circuit TV (CCTV), COBRA Automatic Number Plate Recognition System, equipment exclusive of all Millennium Access Control Systems (not covered under this PWS), as defined in this PWS except as specified in section 3.0 as Government-furnished property. In addition, the contractor shall provide surveys and cost estimates, to include labor, materials, designs, and programming for new accounts, installation and removal of obsolete security system components. These services are to cover all security zones in the Monitoring, Maintenance and Repair (MM&R) ICIDS V baseline contract, and all security zones determined to be above the baseline of the Monitoring, Maintenance and Repair (MM&R) contract, as depicted in the Technical Exhibits (TE) 20 & 21.

1.1.1 ICIDS V

DAQ is the hardware platform manufacturer and StarWatch SMS is the command and control operating system for ICIDS V. All installation and service must be completed by a DAQ certified integrator. Contractor shall provide and install an Intrusion Detection System (IDS) to include but not limited to Passive Infrared Sensors (PIRS), Remote Area Data Collector (RADC), Balance Magnetic Switches (BMS) for the doors, and any other required equipment to provide a complete and usable Intrusion Detection System for the covered area. All new equipment shall be compatible with the existing ICIDS V system on JBLM. All IDS equipment shall meet UL 2050 and comply with an Extent 3 installation as referenced in UL 2050. All ICIDS V equipment must meet AR 380-5 and AFI 31-101. All ICIDS V equipment and programming must be installed and completed by an ICIDS certified integrator.

1.2 Background

This Performance Work Statement (PWS) applies to JBLM; which consists of JBLM- Main, JBLM-North, JBLM-McChord Field, and YTC. Services to be performed under this PWS are limited to JBLM-Main, JBLM-North, JBLM-McChord Field, Yakima Training Center (YTC), and Camp Murray (CM). A complete list of facilities to be supported is included as Technical Exhibit TE-U.

1.3 Scope

The contractor shall provide all necessary personnel, services, and equipment required for monitoring, maintaining, repairing, administering, surveying, and installation of all Intrusion Detection Systems/Electronic Access Control Systems (IDS/EACS/CCTV) components exclusive of all legacy Access Control Systems (not covered under this PWS), Security VLAN connected and Closed-Circuit Television (CCTV) components, including Integrated Commercial Intrusion Detection System (ICIDS) components, sensors, connections, system wiring, control units, and conduit that are an integral part of the current JBLM Integrated Commercial Intrusion Detection System (ICIDS V) Architectural Platform, (ICIDS) with 3D Graphic map (750+ accounts) at JBLM. Any additional requirements may increase quantity of work or the number of positions. Any increase or decrease in the number of accounts with 10% shall not change the scope as to tasks performed.

The contractor shall administer, monitor, repair, and maintain the entire IDS/EACS/Security VLAN connected & CCTV/Badging/Guard Tour/Bio-metric & Audio systems in a fully operational state. Contractor shall provide all necessary manpower and material required to perform replacement of components, scheduled maintenance, adjustments, testing, trouble shooting and repair or other scheduled or non-scheduled work. Contractor is responsible for ensuring the ICIDS primary and secondary redundant (backup) monitoring workstations are maintained operational throughout the base and awarded option years. Contractor shall not add or remove any accounts to include material, power, or communication path, regardless of contract execution office, (i.e., Military Construction Army (MCA), Unspecified Minor Military Construction Army (UMMCA) other directorates, agencies, or departments without prior approval in writing from the COR. Personnel performing services under this contract shall not be used to support, troubleshooting, testing, installation, repair or programming for Military Construction Army (MCA) or Unspecified Minor Military Construction Army (UMMCA) work. Exceptions may be permitted and shall be authorized by the COR in advance.

Regardless of contracting or project execution agency, NO account or device is to be added or removed without submission and acceptance by the Contract Officer’s Representative (COR) of (TE-K, TE-P, TE-Q TE-R and TE-T) as applicable. Those submissions approved for addition or removal shall be updated in the software and approved via COR signature authority on the appropriate TE.

1.4 Period of Performance

The period of performance shall be for a 1-year base period and four 1-year option periods.

2.0 Additional Information

2.1 Quality Control

The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with (IAW) this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which he assures himself that his work complies with the requirements of the contract. The contractor shall implement a complete QCP that identifies potential and actual problem areas in providing requirements of the contract as specified, and results in corrective action throughout the life of the contract. The contractor's designated representative or lead quality control person shall be responsible for implementing and supervising all aspects of the plan. The contractor shall develop and submit a Quality Control Plan (QCP) to Contracting Officer (KO) within ten (10) working days after award of the contract. If any changes are made to the QCP, it shall be submitted to KO not later than five (5) working days prior to the effective date of the change. The basic tenet of the plan is that the contractor is responsible for quality. All methods, procedures, and forms shall support this concept. The QCP shall:

• Be structured to assure the Quality Control personnel have independence from any other parts of the contractor's organization.

• Identify that the Quality Control personnel have direct accountability to the contractor's top management.

• Address overall project management and administration.

• Be a comprehensive program to plan and deliver quality services to the

Government.

• Cover all services described in this contract, prioritize services, and concentrate on the most important services as determined be Contracting Officer Representative (COR) or Contracting Officer (KO).

• Describe a method acceptable to the Government for identifying deficiencies in the quality of service performed under this contract before the level of performance becomes unacceptable and address processes for corrective actions without dependence upon Government direction.

• Establish an inspection system covering all services required by this contract.

• The Preventive Maintenance Schedule (PMS) and plan shall specify areas to be inspected on a scheduled and recurring annual cycle IAW this PWS.

• Contain specific quality control techniques for contract services identified in the

Performance Requirements Summary (PRS) list. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP.

• Include a customer complaint feedback system for correction of validated complaints and inform the customer of corrections. The QCP shall describe how users or other interested parties may identify problem areas or situations to the contractor. The customer complaint program shall be compatible with the reporting and communication systems of the QCP.

• Require documentation of all contractor quality control inspections, corrective actions, and maintain such documentation by the contractor throughout the term of this contract. Inspection documents shall be made available to the KO or designated representative.

• The contractor shall be available M-F, 0730 – 1530 to meet with the COR for scheduled or unscheduled meetings as required in the maintenance, repair and sustainment of the ICIDS.

2.2 Contracting Officer’s Representative (COR)

The Government will provide a Government POC available twenty-four (24) hours per day, seven (7) days per week, 365 days per year (24/7/365) to oversee contract execution and interact with contractor in the performance of all contact requirements.

This position will be identified as a COR/ alternate COR and will be limited in the responsibility as stated in the Designation of Contracting Officer’s Representation Letter.

2.3 Quality Assurance

The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s). However, the Government reserves the right to revise the QASP throughout the life of the contract. The contractor is cautioned that additional costs to re-inspect work caused by unsatisfactory work or nonperformance by the contractor may be charged to the contractor in accordance with the Federal Acquisition Regulation (FAR) Clause 52.212-4, Contract Terms and Conditions – Commercial Items.

2.4 Government Remedies

The KO will follow FAR 52.212-4, “Contract Terms and Conditions – Commercial Items” or 52.246-4, “Inspection of Services – Fixed Price” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

2.5 Hours of Operation

The contractor is responsible for conducting monitoring services 24/7/365. All other services with the exception of unscheduled maintenance and repairs shall be between the hours of 0730-1530 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this performance work statement when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Hours of Operation for Special Projects will be identified in individual service orders.

2.6 Place of Performance

The contractor shall perform monitoring services at JBLM-Main at the location designated by the COR. All other services shall take place as identified herein.

Service Days Hours

Monitoring Mon-Sun 24/7/365

Maintenance Mon-Fri 0730-1530

Repair (Unscheduled) Mon-Sun 24/7/365

Survey Mon-Fri 0730-1530

JBLM-Main JBLM-North JBLM-McChord Field Yakima Training Center (YTC), Yakima Washington. Camp Murray (CM).

2.7 Invoicing

The contractor shall submit previous month’s invoices for services no later than the 5th of each month. Contractor shall submit a Labor, Materials and Travel (LMT) estimate to the COR on CLIN 0003 Over & Above (Unforeseen Repairs) via verbal notification and must be approved by the COR prior to start of the unscheduled repair services. Repair efforts shall be considered complete once the contractor receives a signed Contract Service Order (CSO) from the COR. The contractor shall complete TE5, Contract Service Order (CSO), TE-F CSO Field Report, and TE-J, Labor, Materials, and Travel Estimate (LMT), within 3 working days of completing a repair. The CSO and field report shall be detailed and include all required information. The COR-signed CSO acceptance shall serve as the warranty start period. Contractor shall not be responsible for acts of vandalism or user abuse. For Surveys, TE-E, TE-F and TE-J shall be completed and submitted within 5 working days of final survey report. Completion means contractor has submitted the CSO to the COR and COR has accepted by signature. Contractor shall receive a signed CSO back from the COR as acceptance of the work and concurrence of the billed labor and material prior to submission of the monthly invoice. Contractor will provide an estimated cost list and parts list (CLIN 0002) on a CSO indicating damaged IDS equipment that needs replaced to the COR, who will approve and sign the CSO ensuring that the contractor can maintain the ICIDS system in a 100% operational status, but to never exceed the 10% overage of parts on hand. The COR will ensure that all CLINs are present on Contractor monthly Invoices and that correct quantity and dollar amounts are present on invoices and are within contract parameters.

2.8 Interruption of Utility Services

All scheduled interruptions of utility services shall be coordinated with the Government COR. The contractor shall make every effort to prevent any unintentional interruption of services.

2.9 Equipment Delivery and Secure Storage

The contractor shall be responsible for the preparation and delivery of all required installation materials and equipment, and shall perform loading, unloading, packing, unpacking, inventory, and inspection of said equipment at each site. The contractor shall also be responsible for proper (i.e., secure, weather protected) storage of all materials and equipment under its cognizance during performance of this contract. The purpose of this provision is to ensure that materials and equipment do not become unusable as a result of inadequate or inappropriate storage environments.

2.10 Removal of Maintenance, Repair, and Survey Debris

The contractor shall be responsible for the removal and disposal of all debris generated as the result of the maintenance, repairs, or surveys including removed equipment in accordance with the Service Order (SO).

2.11 Software Requirement

The maintenance, repair, or survey effort includes all software related and required changes/programming to operate, monitor and maintain the system as designed.

2.12 Warranty Coverage

Maintenance and repairs under this contract will not cover any devices, accounts or equipment covered under warranty from either the contractor or the manufacturer on another contract.

3.0 Security Requirements

The contractor shall have a current company security clearance of Secret. All contractor employees must hold a minimum of a secret level clearance. For specific security requirements refer to qualifications paragraph 1.10.9. Special Qualifications.

3.1 Physical Security

The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. This includes protection of both physical and technical information, drawings, blueprints, schematics, account information and protection of personal identifiable information (PII). Sensitive Compartmented Information Facilities (SCIF) information shall be treated as “Controlled Unclassified Information (CUI) and all related documents shall be embossed as “Original, Do Not Duplicate” and marked per AR 25-50, AR 380-5, ICD 705 and local requirements per COR.

3.2 Key Control

The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR. All ICIDS equipment keys shall be turned over to the COR immediately upon receipt of the new equipment. COR will issue, receive, and assign all JBLM ICIDS equipment keys on DA Form 2062.

• Lost/Duplicated Keys: In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the KO, re-key or replace the affected lock or locks. However, the Government has the option to either replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys locks, the total cost of re-keying or the replacement of the lock or locks will be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and deduct the total cost from the monthly payment due to the contractor.

3.3 Access to Locked Areas

The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

3.4 Directorate of Emergency Services (DES)

Directorate of Emergency Services is the ICIDS management and oversight Directorate.

DES provides the ICIDS COR responsibility for contract management and contractor oversight. Physical Security Office is available at Building 2007, Room 023, with work hours of 0700 to 1600, Monday through Friday. In addition, the COR and alternate COR are nominated by the KO and will be available by phone 24/7/365.

3.5 Limited Access and Special Areas

The contractor shall comply with the following restrictions:

3.6 Restricted Areas

The contractor and its employees shall comply with restricted area procedures and instructions when accessing JBLM designated Restricted Areas, In accordance with AR

190-11 & AR 380-5.

3.7 Secret Compartmented Information Facilities (SCIF) Areas

SCIF facilities are designated as controlled and restricted. Entrance requires agency SCIF badge if authorized, display badge on outer garment in plain sight, at all times while in the restricted area, sign in, and no portable electronic devices unless approved by the Cognizant Security Officer or Senior Intelligence Officer. Contractor shall require escort at all times when working in SCIF facilities. The contractor shall notify DES/Physical Security of the need for a Government representative escort to enter SCIF or other restricted areas as required, in accordance with DODM 5200-01, ICD-ICS 705 &

AR 380-5.

4.0 Vehicle and Equipment Operation

4.1 Licensing

Vehicles shall be properly licensed and registered with the State of Washington.

4.2 Contractor Out brief at Contract Completion

Upon completion of the contract, it shall be the contractor's responsibility to collect all Government provided Badges, ID Cards and Keys issued under the contract including those issued to employees. Badges and ID Cards shall be collected and provided with a consolidated list to the KO or COR. Any keys signed out shall be returned and hand receipted back to the KO or COR. Badges, ID Cards, and keys shall be returned to the KO or COR prior to final payment being made.

4.3 Contract Extension

In the event of contract extension, it shall be the contractor's responsibility to provide a copy of the new contract and provide the Points of Contact (POC) for the new contract extension to the Vehicle Registration Section in Waller Hall to update the Contractor Access List (CAL).

4.4 Vehicle Identification

The contractor shall display the company name, city and telephone number on both sides of his vehicles and equipment. Magnetic signs are acceptable, however if magnetic signs are used, contractor shall maintain strict accountability for any lost or missing signs and report them immediately to the COR. Signs shall be easily readable from twenty (20) feet by persons with 20/20 vision.

4.5 Removal of Vehicles

Unacceptable vehicles and equipment shall be removed by the contractor within one calendar day after being notified by the COR or otherwise becoming aware that such vehicle or equipment is unacceptable. Unacceptable vehicles include no proof of Insurance, Registration, or ownership. Vehicles in poor repair or have been determined to be a safety hazard to employees, base community or present an environmental Hazmat to JBLM.

4.6 Use of Government Repair Facilities

The contractor shall not use Government property or Government equipment to perform maintenance or repair on contractor owned vehicles.

5.0 Compliance

5.1 Interface with Government Operation

Performance of work by contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

5.2 Fraud, Waste, and Abuse

The contractor shall be responsible for maintaining proper conduct and good discipline within contractor occupied work areas. Contractor shall maintain a vigilant ICIDS program oversight strategy, sufficient and robust enough to identify early on, any cost savings benefits, ensure timely and productive repair and maintenance efforts, and productive use of monitors’ time while on shift. ICIDS inventory storage shall allow technicians to quickly pull or return spare parts and tooling from inventory while maintaining an accurate inventory count.

5.3 Fire Protection

The contractor shall comply with JBLM Regulation 420-30 for fire protection and fire prevention.

5.4 Accident Reporting

The contractor shall maintain an accurate record of accidents resulting in traumatic injury or death and accidents resulting in damage to Government property, supplies, or equipment. Incidents involving traumatic injury, death of damage to government property shall be reported to the KO or COR as soon as possible. .

5.5 Safety

The contractor shall safeguard and maintain all Government property, as well as provide for the safety and well-being of personnel employed in the performance of this contract.

The contractor shall comply with the Occupational Safety and Health Act (OSHA), and any other applicable safety laws and regulations. Contractor personnel shall wear safety items required by OSHA during the performance of tasks requiring personal protective equipment (PPE) as required when performing work within a construction zone or hazardous work site. The contractor shall develop and implement a Safety Program for employees performing work under this contract. The contractor shall submit the Safety Plan to the Contracting Officer within ten (10) working days after award of the contract. Revisions shall be submitted at least seven (7) working days prior to the effective date of the change.

5.6 Smoking/Eating

The contractor shall comply with 41 CFR 102-74.315, which prohibits smoking in government facilities. Contractor shall provide lunch relief for the monitor if necessary for lunch breaks. Site supervisor shall ensure the monitoring station is never left unattended or restricted in any way from being actively monitored at all times.

6.0 Management and Administration

6.1 Files

The contractor shall maintain complete and accurate files of documentation, records, and reports required under the terms of this contract. The contractor shall not allow access to the files by any Government agency, non- Government agency, or individual unless specifically authorized by the KO. Files shall be made available to the KO or his/her designated representative upon request. All files will become the property of the Government and shall be turned over to the KO at the expiration or termination of this contract, and before receipt of final payment.

6.2 Disclosure of Information

Performance under this contract may require the contractor to access data and information proprietary to a government agency, another Government contractor, or of such nature that its dissemination or use other than as specified in this contract would be harmful to the interests of the Government or others. The contractor, including its employees, agents, or subcontractors, shall not disclose such information unless authorized in advance by the KO. Contractor shall notify the COR when new personnel are hired or current employees leave the company, regardless of reason.

6.3 Interface with Government Operation

Performance of work by contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

6.4 Contract Phase in/Phase Out Plan

Contractor shall provide proof of required Company Secret Security clearances, and Secret clearances for key employees identified under qualifications. Awarded company must provide proof that they are an authorized vendor/installer of ICIDS V equipment and have Certificate of Training on the JBLM current ICIDS (ICIDS V) Architectural Platform from the manufacturer, certificates of training with Honeywell CCTV systems and UL2050 certification. In addition, contractor may submit any additional CCTV systems certificates or proof of training and experience on Milestone Certified Integration Technician (MCIT) - Install, configure, and maintain XProtect VMS (Video Management System) Installations. Milestone Certified Integration Engineer (MCIE)- Administration Support, and Maintenance of XProtect VMS Storage, Management servers, and advanced configurations, Security + for IAT-II Requirement for Systems Administrators, certified in Microsoft SQL Server 2019 Database Administration, CCNA administrative support of CISCO network switches & Devices, AXIS Certified Professional-install, configure, and maintain Axis Camera Installations. Contractor shall submit to the COR, on company letter head, the names and contact numbers of employees assigned as site supervisor, system administrator, monitors and electronics technicians. This letter shall contain after-hours contact numbers for the site supervisor and system administrator, these employees shall be available by phone to the COR 24/7/365. If either are not available, an alternate shall be identified in advance. The letter shall include a detailed summary of the experience that will satisfy the experience requirements from section 1.10.7. to include contact information, location and dates work was performed.

• Prior to Phase-In, Required Documents: Contractor shall provide proof of required clearances, that they are an authorized vendor/installer of ICIDS and have Certificate of Training on the JBLM current ICIDS (ICIDS IV-V) Architectural Platform, certificates of training with Honeywell CCTV systems and UL2050 certification. In addition, contractor may submit additional CCTV systems certificates or proof of training and experience. Contractor shall submit to the COR, on company letterhead, the names and contact numbers of employees assigned as site supervisor, system administrator, monitors and technicians.

This letter shall contain after-hours contact numbers for the site supervisor and system administrator, these employees shall be available by phone to the COR 24/7/365. If either are not available, an alternate shall be identified in advance.

The letter shall include detailed summary of the experience that will satisfy the experience requirements from section 1.10.7. to include contact information, location and dates work was performed.

Required Documents – Within 90 Days of Award:

• Within 24 Hours of Award:

Contractor shall provide, on company letter head, any updated or revised names, positions, assignments, and contact information from section 1.9.4.1. for all employees and their positions. In addition, provide a primary and secondary after-hours notification number for the site supervisor and system administrator, these employees shall be available by phone to the COR 24/7/365, if either are not available an alternate shall be provided in advance. All employees shall have signed a letter of understanding, as an example; “As the Site Supervisor for contract # XXXXXXXXXXX and working for COMPANY X, I understand the contract requirements and that upon any discrepancy, conflict or requirements interpretation the site supervisor shall be immediately contacted for additional guidance or resolution.” Letter shall be signed and dated by the POC listed in block 17a of SF 1449. Letter shall be rescinded upon employment termination or signed by new employees upon hiring.

• Contractor will be provided facilities in a secure location, containing a minimum of three administrative offices, test lab surveillance facilities and a secure facility for storage.

• The storage location will be suitable in size to contain the protected storage of the existing ICIDS inventory that includes, ICIDS material for both JBLM ICIDS system and various other pending ICIDS projects, CCTV equipment and various misc.

• The administrative, lab and CCTV surveillance location shall contain areas suitable for badging, access control and CCTV surveillance.

• Within 30 Days of Award:

Contractor shall provide COR with the annual Preventative Maintenance Schedule, by month, to include at a minimum all maintenance points/devices per TE-U. TE- U is available prior to the award. TE-U provides the required information for identifying the number and type of accounts and devices. Contractor shall submit on company letterhead a personnel roster with the names of all employees, position, contact number and level of security clearances, include date of investigation completed, interim granted and date eligibility granted.

Personnel roster and all requirements are required to maintained current and up to date thru the contract period of performance. Along with the personnel security roster, the COR will be required to obtain PII information from the Contract companies ISO so that contract employee security clearances can be verified by the Government for work on this contract and for base security access rosters.

• Within 45 Days of the Award: Contractor shall provide the COR with a verified and updated ICIDS system topography showing the entire system and path from the building communication switch back to the monitoring station via the server(s).

Contractor shall identify each communication switch by the line number, supported account number and type account (i.e. AA&E, SCIF, COMSEC, and CDC). Block legend at the communication switch shall identify total of device locations by room# or room identification if no room number. Upon acceptance contractor shall update daily as needed.

• Within 90 Days of Award: Contractor shall complete a materials inventory by nomenclature, part number, serial number (when required), firmware/software/hardware version (when required), quantity, condition found (serviceable, unserviceable, but repairable or unusable and delete from inventory), location (building and room number) of all major components in service or in inventory with the Government. The contractor shall submit results via a single report titled, “JBLM ICIDS and ESS Inventory” that is digitally signed by the site supervisor and COR. Document shall be living and updated thereafter, as revisions are made contractor shall submit updated inventory to the COR.

6.5 Order of Precedence

In the event of a conflict between the text of this document and the references cited herein, the text of this document (PWS) takes precedence followed by ICIDS Performance Specifications, Site Specific Design (SSD), and associated drawings.

Nothing in this document, however, supersedes applicable laws and regulations unless a specific exemption has been obtained.

7.0 Contractor Personnel

The contractor shall provide a work force possessing the certifications, accreditations, skills, knowledge, and training to satisfactorily perform the services required by this contract. Documentation of certifications and training shall be maintained on file at the contractor’s corporate office. The contractor shall meet all requirements, shift schedules, and changes as may be required to assure prompt response to the requirements of the contract. All personnel utilized in the performance of the contract shall be employees of the contractor and shall not be construed to be employees of the

Government. Contractor employees shall wear identification badges during the course of conducting any work under this contract; badges shall be worn such that they are always visible. Any contract employee issued a Government Common Access Card, (CAC), for logical access to Government logic systems shall be required to complete any required training associated with CAC access and provide the COR with proof of completion. Requirements are recurring and it shall be the responsibility of the contractor’s security manager to ensure the annual requirement is met.

7.1 Hiring Actions

Contractor application for employment shall ask potential candidates to disclose date, location, and circumstances of any documented mental illness, domestic violence, traffic violation(s), misdemeanor or gross misdemeanor or felony convictions that have occurred in the past 5 years. Contractor shall conduct initial identity vetting prior to employment offer. Vetting and verification of employee address, name, DoB and SSN is considered acceptable if no derogatory findings from all three of the following sources.

• National Crime Information database check

• Terrorist Screening Database

• Department of Homeland Security (E-Verify)

Any derogatory finding shall be documented and provided to the COR. The COR will discuss with the contractor any concerns regarding future employment and potential impact to employee eligibility to receive a security clearance. The contractor shall complete and have employee sign the SF 312, Classified Information Non-Disclosure Agreement, upon hire, and provide a copy to the COR. In addition, the contractor shall initiate the required documents to obtain the required level of security clearance for the position(s) and complete and issue security clearances prior to conducting work at the required level of clearance. If derogatory information is found that precludes issuance of an interim clearance and/or ultimately final denial of a clearance, contractor shall ensure the employee is excluded from performance under this contract. Security clearance exceptions shall be permitted at the discretion of the COR for a period not to exceed 90 days. All company employees are subject to annual or periodic criminal records check conducted by the Government.

7.2 Termination of Employment

Upon termination of employment, contractor shall verbally notify the COR and within 3 working days of termination, submit formal notice to the COR via company letterhead with SF 312 attached. Letter shall indicate the following information.

• Reason for termination

• Date effective

• Debriefing conducted

• Collection of identification badge, keys, access cards or any other Mission

Support provided equipment.

• Deletion of associated usernames and passwords or codes to all physical or intellectual information.

Any stated lost key or access card shall be individually noted, and contractor shall take necessary mitigating measures to ensure no compromise can occur after termination.

7.3 Standards of Conduct

The contractor acknowledges that DoD personnel are required to comply with all provisions of DoD Regulation 5500.7-R, Joint Ethics Regulation (JER). This regulation restricts Government employees from engaging in a number of activities that create an appearance of impropriety or otherwise violate the law, including certain activities involving interaction with contractors and their employees. The contractor shall use its best efforts to prevent its employees from taking any action which constitutes or could be construed as soliciting, encouraging, assisting, aiding, or abetting any DoD employee to violate any provision of the JER.

The contractor shall provide a copy of the JER to all of its employees assigned to work under this contract in any Government owned or leased facility (available at no cost at http://www.dod.mil/dodgc/defense_ethics/ethics_regulation/) and require such employees to complete annual Government-furnished on-line training on the JER or Government Employee Standards of Conduct. The contractor shall furnish certificates of completion for its employees who have completed the required on-line training to the COR within 90 days after the contract start date and annually thereafter.

7.4 Conflict of Interest

The contractor shall not employ any employee of the United States Government, either military or civilian, if such employment would create a conflict of interest, nor employ any of their relatives or individuals with whom the Government employee has a covered relationship, if such employment would result in a violation of the Joint Ethics Regulation (JER).

7.5 Conduct of Personnel

The JBLM Garrison Commander has the authority to bar individuals from the installation for misconduct. The KO will bar any contractor employee from the work site in the interest of security, safety, or other legitimate Government concern. The barring of an employee from the job site or from the installation shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this contract.

https://www.google.com/url?q=http%3A%2F%2Fwww.dod.mil%2Fdodgc%2Fdefense_ethics%2Fethics_regulation%2F

7.6 Installation Security Requirements

Contractor personnel or any representative of the contractor entering any of the JBLM sites shall have situational awareness of all security regulations, requirements, and restrictions in the execution of this contract in accordance with JBLM Regulation 190- 13, AR 190- 13, AR 190-11, AR 190-51, JBLM 190-11, and Air Force Instruction 31-101.

7.7 Search and Seizure

Contractor personnel and property shall be subject to search and seizure upon entering the confines of JBLM, Washington, and upon leaving the confines of JBLM, Washington.

7.8 Personal Appearance

Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean, neat appearance while on duty performing any work under this contract. Contract office personnel i.e., monitors and site supervisors shall wear a collared shirt and field technicians shall wear, either a collared or non-collared shirt with the company logo/name embroidered on the front. ID badge shall be visible at all times with exception when required for safety reasons.

7.9 Special Qualifications

The successful contractor shall have a minimum- security clearance of Secret for all employees on this contract. The Site Managers, System Administrators and Level II ICIDS Engineers shall have a Top-Secret clearance, or interim Facility Top-Secret clearance is acceptable at time of proposal submission.

The successful contractor shall be a certified DAQ SMS Starwatch Distributorship/Integrator. In addition, the contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. The contractor shall meet all requirements, shift schedules, and changes as shall be required to assure prompt response to the requirements of the contract. All personnel utilized in the performance of the contract shall be employees of the contractor and shall not be construed to be employees of the Government; and all employees shall be legal residents of the United States. Contractor shall maintain security vigilance and awareness over all aspects of work covered under this contract.

Aspects of work include, but are not limited to, protection of material in transit or storage, during any repair or replacement or at any other time prior to being placed on the live system. Protection means, to defend against the unintended/unauthorized disclosure, or exposure of any drawing, specification, or program language associated with a component, sub-system, system, software, or hardware that would potentially pose a security threat to the system or the protected asset. Those personnel identified as possessing the required minimum qualifications shall be the personnel who provide the work or services specified in this contract. The awardee shall provide personnel to fulfill the following positions and responsibilities to include, but not limited to, the following qualifications and performance requirements:

7.10 Project Manager (PM)/Site Supervisor (SS)

The contractor shall provide an onsite project manager who shall be available during normal duty hours, Monday – Friday, 0730-1530 for JBLM business and Monday - Sunday after hours by phone or in person as necessary, to conduct program management, coordination, repairs and troubleshooting with monitors, technicians, COR, and other agencies that provide support or require support of the current JBLM Integrated Commercial Intrusion Detection System (ICIDS V) Architectural Platform PM/SS shall have a minimum of five (5) years’ experience in monitoring, maintenance, supervision, and management on systems approximately equal in size, type and complexity to the JBLM system (500+ accounts). After hours, the PM shall be available by phone. The contractor’s project manager shall be the POC with the Government and shall have the authority to act or make decisions for the contractor on all matters pertaining to this contract. The Alternate Project Manager (APM) shall be on call during all other times.

Requirements, Responsibilities and Qualifications:

Oversees all program aspects and manages day-to-day operations. The site supervisor’s normal place of employment shall be JBLM-Main, WA, unless on company approved vacation or training. In his/her absence, the company shall ensure the position is covered by selecting an interim site supervisor and informing the Contracting Officer or their representative within 2 working day prior. Responsibilities and Qualifications include, but are not limited to, the following:

• Required to have a Secret (S) security clearance.

• Required to be designated as IT-I per AR 25-2.

• Required to be an Integrated Commercial Intrusion Detection System (ICIDS V), Certified Installer/Programmer/Integrator-Certifications must be kept current and provided to the Government upon request.

• Required to oversee troubleshooting, repair and maintenance of the ICIDS and various CCTV systems and sub-systems software and hardware per TE-U, in support of system architecture to include but not limited to:

• Microsoft (MS) Windows 10 operating environment

• MS Office products

• Legato Software

• Sequel Software

• EMC Auto Start

• Network systems

• CISCO Server Systems

• Dell Server Systems

• HP Server Systems

• Various UPS and power systems equipment

• Have at minimum 5 years’ experience in managing an electronic security system having 500+ accounts. Areas requiring experience of management and oversight include as a minimum but are not limited to: 24/7/365 monitoring, troubleshooting, repair, maintenance, installation of replacement components;

and system programming, application, and logging of Security Technical Implementation Guides (STIG) Gold Disk vulnerability status scans; correct vulnerabilities; and have a good working knowledge of all training outlined in Section 1.10.6.

• Must be available to respond to inquiries from COR for information 24 hours per day, 7 days per week, and 365 days per year. This role can be temporarily delegated to the Systems Administrator or other alternate employee that can respond to requests for information.

• Provides immediate notification to COR of system/account failures over 5 minutes for SCIFs, 20 minutes for AA&E Cat I & II.

• Tracks and ensures invoicing and billing are submitted per billing and invoicing instructions within this contract at 1.5.7.

• Ensures all monitoring, maintenance, repair, and survey efforts are responded to and completed within required timelines per section 5 of this PWS.

• Maintains close surveillance of all services to ensure personnel performing services using good time management and controlling costs. In addition, ensure administrative actions are completed and reported in a format similar to TE-E, TE-F, TE-J, TE-U & TE-V upon award.

• Ensures maintenance is on schedule, any disruptions, or delays in keeping within the current cycle are disclosed, and corrective actions are identified to the COR daily.

• Monitors the activity of the monitoring station and the monitor. At any time, the monitor appears overwhelmed, unable to conduct alarm-monitoring duties, or has customers waiting longer than 10 minutes the site supervisor shall take necessary steps to provide additional help.

• Schedules and oversees all monitoring, maintenance, repair, surveys, and day-to-day requirements for overall contract compliance.

• Ensures all personnel Certifications, Qualifications, Training & Clearances are conducted, up to date and copies are provided to the COR prior to assuming duties.

• Responsible for maintaining the current level of system certification and accreditation efforts, MAC II Sensitive per DoD. Ensures that all systems are evaluated for risks presented to the DOT&E / OTAs.