ICC_CodeOfConduct_2025_ENG.pdf

This is a Code of Conduct document for the Big Blue Bus transit system operated by the City of Santa Monica's SaMoDOT department in California. The document outlines behavioral expectations for transit riders, including requirements to remain behind yellow lines to avoid distracting drivers, respect seating reserved for seniors and individuals with disabilities, pay correct fares, maintain appropriate dress standards (shirts and shoes required), and refrain from drinking, eating, smoking, or vaping on board. Riders are expected to be considerate by maintaining low noise levels and keeping pets secured in carriers. Non-compliance with the Code of Conduct may result in suspension of riding privileges pursuant to SB 1417, with complete policy details available through the Big Blue Bus website at bigbluebus.com/CodeOfConduct or by contacting 310.451.5444.

This Code of Conduct serves as supporting documentation for the City of Santa Monica's Invitation to Bid for printed materials for the Big Blue Bus system, released December 8, 2025, with a submission deadline of December 18, 2025, at 3:00 PM Pacific Time. The code represents the customer-facing behavioral standards that must be communicated through the comprehensive range of printed materials and signage being procured under the ITB, which includes 155 line items of bus stop and facility signage, service change materials, onboard customer information, fleet graphics, and related collateral for the transit agency's 195-vehicle fleet serving a 58-square-mile service area.