ICC_CodeOfConduct_2025_ENG.pdf

This file is a Customer Code of Conduct document for the Big Blue Bus, the public transit system serving Santa Monica, California. The code of conduct establishes behavioral expectations for all riders using the bus service, including maintaining safety around the driver by staying behind the yellow line, respecting seating reserved for seniors and individuals with disabilities, paying the correct fare, maintaining personal hygiene standards, and prohibiting consumption of food, beverages, and tobacco products on board. Additional conduct requirements include maintaining reasonable noise levels, securing pets in carriers, and treating other passengers and staff with consideration and respect. The City of Santa Monica has authorized enforcement of these conduct standards pursuant to SB 1417, with potential suspension of riding privileges for violations.

The code of conduct serves as a foundational policy document for print production materials that the City of Santa Monica is seeking from a qualified vendor. This document would be reproduced and distributed on Big Blue Bus vehicles and at transit stations to communicate rider expectations clearly to the public. The code is available in English and can be accessed at 310.451.5444 and bigbluebus.com/CodeOfConduct for riders requiring additional information or alternative language versions.