IA02 PWS_Revised_W9124D25R0002_High Speed Internet_12 Feb 2025_Revised.pdf

PERFORMANCE WORK STATEMENT (PWS)

United States Army Recruiting Division (USARD)

Commercial Wireless Internet Service

February 5, 2025

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide commercial wireless internet service. The Government shall not supervise or control the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor, who, in turn, is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide commercial wireless internet service at 2Gbps unlimited data speeds. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to provide commercial high-speed wireless internet service as defined in this Performance Work Statement except for those specified as Government-furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: The current WIFI system has been in place for three years, fully integrated into the USARD infrastructure, and provides wireless coverage over 100,000 sqft on four floors. The following Meraki equipment and devices are: (1) MS40-16 port Aggregation switch, (1) MS250-24 POE switch, (11) MS120-8F POE switch, (61) MR36 Wireless APs, and (1) MR76 Outdoor AP. This is further outlined in (5.3.7-5.3.10)

1.3. Scope: Provide wireless commercial high-speed internet service at 2GB unlimited data speed to 63 designated locations covering 62 offices and the parade field at building 1307 in Fort Knox, KY.

1.4. Reserved

1.5. Quality Control (QC): The contractor shall be responsible for the quality of products and services provided under the terms of this contract, including those provided by its subcontractors. To this effect, the contractor shall develop, maintain, and execute an approved QC program and processes to monitor contractor performance at all places of performance and to ensure compliance with regulatory guidance and the requirements of this order. The contractor’s quality control plan shall delineate procedures to identify, prevent, and ensure non-recurrence of defective services. This established quality control program shall ensure services are performed IAW this procurement’s requirements. The contractor’s quality control program ensures that all work performed complies with the requirements of this procurement. At a minimum, the contractor shall develop quality control procedures that address the areas identified in the PRS described in this PWS. This includes appropriate lower-level quality control metrics proposed by the contractor to track progress toward accomplishing all performance objectives and standards. Furthermore, the contractor's QCP shall explain how the contractor shall ensure all contract requirements are being accomplished, IAW specifications of this contract, and industry standards. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program ensures that work complies with all contract requirements. The Contractor shall deliver a Quality Control Plan within 5 days of contract award. After acceptance of QCP the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the quality of the QCP.

1.5.1. Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.2. Recognized Holidays: The contractor is not required to perform services on the following holidays.

New Year’s Day 1st day of January Martin Luther King Jr.’s Birthday 3rd Monday of January President’s Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving 4th Thursday of November Christmas 25th day of December

1.5.3. Hours of Operation: The contractor shall conduct business between 8:00 AM and 4:30 PM local time Monday through Friday except on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Other than firm-fixed-price contracts, the contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in that the stability and continuity of the workforce are essential.

1.5.4. Place of Performance: This contract will be performed at specified locations within the Government facility at 1307 3rd Ave. Fort Knox, Ky 40121.

1.5.5. Type of Contract: The Government will award the Firm a fixed-price contract.

1.5.6. Post-Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. As appropriate, the contracting officer, Contracting Officers Representative (COR), and other Government personnel may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will appraise the contractor of how the Government views the contractor's performance, and the contractor will appraise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve the outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.7. Contracting Officer Representative (COR): A separate letter will identify the (COR). The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of Government furnished property, and provide site entry of Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.5.8. Key Personnel: The following personnel are considered key personnel by the Government: The contractor shall provide a contract manager who shall be responsible for the performance of the work. This person's name and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate shall be available between 8:00 AM to 4:30 PM local time, Monday through Friday, except for Federal holidays or when the Government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below: must be well versed in the contract. Must be able to dispatch employee(s) to designated locations where repair is needed.

1.5.9. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, including the source codes of any software produced under this contract, shall be Government-owned and are the property of the Government, with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.5.10. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be deemed acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.11. Phase-In Period: To minimize disruption to the Government’s operations, the Contractor shall have a sixty (60) day phase/phase period to ensure any coordination, permits, digging, installation, and onboarding are completed. During phase-in the contractor shall ensure that the installation, onboarding, and integration of commercial internet services within the current USARD infrastructure will cause minimal or non-disruption service to Government operations and no service degradation during or after the transition.

The Contractor shall outline its approach to identifying and providing support services in coordination with the outgoing contractor and government personnel to facilitate the transfer of knowledge and system support requirements from the incumbent contract. During the transition period, the Contractor shall conduct weekly status meetings to maintain effective communication and coordination with the outgoing contractor and Government personnel, ensuring a seamless and comprehensive handover of responsibilities.

The Contractor shall ensure that all employees possess the necessary certifications and that all required security clearance documentation is submitted accurately and promptly. This will enable the Government to issue the appropriate credentials before transition activities commence.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS:

2.1. DEFINITIONS:

2.1.1 Contract Administrator: The official government representative delegated authority to the contracting officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical and contractual matters.

2.1.2. Contractor: A supplier or Contractor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer: A person with authority to enter, administer, and terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Contracting Officer's Representative (COR): An employee of the U.S. Government appointed by the contracting officer to assist in the administration of the contract. Such an appointment shall be in writing, and the scope of authority and limitations shall be stated. This individual has the authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the contract.

2.1.5. Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. Deliverable: Anything physically delivered may include non-manufactured things such as meeting minutes or reports.

2.1.7. Key Personnel: Contractor personnel evaluated in a source selection process may be required to perform a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best-value procurement, an offer can be rejected if it does not have a firm commitment from the people listed in the proposal.

2.1.8. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.9. Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10. Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11. Quality Control: All necessary measures taken by the Contractor to ensure that the quality of a product or service shall meet contract requirements.

2.1.12. Subcontractor: One that enters a contract with a prime contractor. The Government does not have the privity of a contract with the subcontractor.

2.1.13. Workday: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14. WORK WEEK: Monday through Friday, unless specified otherwise.

2.2. ACRONYMS AND ABBREVIATIONS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT-FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT-FURNISHED ITEMS AND SERVICES:

3.1. Facilities: The government will provide access to all locations where access is required. These locations include the following: The Local Area Network Closet (LAN) room numbers B054, B021, B008, 1030, 1053,1146, 2023 2056, 2115, 3023,3049,3085, and the Server room located in B026. All these rooms have electricity. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to clean vehicles and equipment.

3.2. Secret Facility Clearance: Contractors will report to the USARD Security Desk at the main entrance to obtain an escort badge and always accompany a Government official during the installation process.

3.4. Services: “RESERVED”.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain an escort badge issued by the Security Service Desk. The Contractor performing work supporting this contract shall wear an escort badge and always be accompanied by a Government official while work is performed inside the building.

4.3. Materials: The Contractor shall furnish any materials, supplies, and equipment necessary to meet the requirements under this PWS not covered in Part 3 of this PWS.

4.4. Equipment: The Contractor shall provide all network devices (Wi-Fi Access points, network switches, cabling, etc.) necessary for commercial high-speed internet service to be rendered.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor will ensure the Construction team completes the fiber installation and construction as follows: Place new enclosure along 12th Armored Division Ave, deploy new DWDM Mux pull fiber east 253' to riser pole. Riser Down, Enter the conduit and push 111' into the Server Room in the basement of the Venue. Pull 30' in the cable tray to demarcate it and terminate it in the rack provided by the Government.

5.2. Hardware/Software: The Contractor will provide all equipment required to deliver internet services throughout building 1307, including but not limited to modems, routers, and or modem router combinations, as well as all needed accessories such as Fiber Optic Cables, Power Cables, and Ethernet Cables.

5.3. Installation: The Contractor will install internal wiring/fiber and network cabling from fiber equipment in the basement to each Intermediate Distribution Frame (IDF) throughout building 1307. All network switches will be installed in the Intermediate Distribution Frames, and CAT6 network cabling will be run from the switches to 62 locations throughout building 1307 to place the Access Points.

5.3.1. Coverage: The Contractor will provide Fiber Wi-Fi coverage throughout all four USARD Headquarters building 1307 floors.

5.3.2. The Contractor will install an Omni Directional Antenna for wireless coverage of the USARD Parade Field. It is located across from the USARD main entrance of building #1307.

5.3.3. The Contractor will provide Fiber Internet at 2Gbps unlimited data speeds

5.3.4. The Contractor will provide one Static IP assigned to the Managed Services and supplied through the Fiber Internet Access.

5.3.5. The Contractor will provide one Managed Network Edge 2Gbps that provides Co-Managed firewall and security

5.3.6. The Contractor will provide a Managed Router Service Portal to allow network managers to more efficiently manage Access Point (AP) traffic flow and bandwidth utilization across their Wide Area Network (WAN). The web-based portal service includes end-user equipment, network design, installation, configuration, and updates with 24/7/365 tech support.

5.3.7. The Contractor shall provide one 11-managed 8-port PoE switch in each IDF and one 24-port switch to connect the Access Points throughout the building.

5.3.8. The Contractor shall provide one Network Aggregation Switch to allow full throughput to each access point throughout the 2G Fiber Internet access building.

5.3.9. The Contractor shall install and support 61 Managed Access Points throughout the building and install all cabling related to their installation.

5.3.10 The Contractor shall install and support one Omni Directional Antenna for the parade filed.

5.3.11. The Contractor will provide a limited co-managed firewall connected to the Fiber Internet Access for network security while end users are connected to the Wireless Network. This security service will be accessible by IT staff and Government officials for management, and Tech support will be available 24/7/365 for assistance.

5.3.12 The Contractor will ensure the wireless network is co-managed, and Tech support will be available 24/7/365 for assistance if needed.

5.3.13. The Contractor will provide the ability to traffic and prioritize the network using Traffic shaping for network prioritization, allowing the local IT staff to set rules and policies concerning the network.

5.3.14. The Contractor will provide Wi-Fi throughout building 1307, accessible from Wi-Fi-enabled devices.

5.4. Technical Support: The Contractor shall provide on-site service by a vendor-certified technician to repair any commercial high-speed internet service equipment.

5.4.1. The Contractor will provide tech support during the listed hours of operation and provide a solution within four hours of notification. The Contractor shall provide a next-level response Point of Contact (POC) if the support mentioned above has failed to respond

5.4.2. The Contractor will provide vendor-certified technicians trained to understand internet technology, service, and error codes and equipped to diagnose problems accurately. These technicians will communicate necessary procedures and parts to the Contractor to ensure the quickest resolution possible and will be dispatched by the contractor. All repair services will include parts, labor, and transportation.

Furthermore, all replacement parts will be the same as the device installed or the upgraded equivalent.

5.4.3. The Contractor will continue to monitor its service records and repair performance. If required, the Contractor shall have a formalized process to address service issues quickly through a formalized escalation process to include product support via telephone, email, online

5.4.4. Next Business Day service will include service from 8:00 AM to 4:30 PM local time, Monday through Friday, excluding federal holidays and training holidays, if applicable.

5.4.5. The contractor shall automate the process of service repairs provided, create detailed monthly reports, and grant USARD access to view historical reports on all service repairs, locations, and serial numbers and notify of issues with commercial high-speed internet service.

5.4.6 The contractor shall provide monthly usage reporting for each router (e.g., data used) and a monthly summary of device service records and repair performance to address service issues.

5.4.7 The vendor shall provide a vendor-certified technician to complete on-site service repair of any equipment related to commercial high-speed internet service.

5.4.8 The vendor shall provide repair services, including all parts, labor, and transportation. All parts must be genuine manufacturer parts or equivalent.

5.4.9 The vendor shall provide technicians who can accurately diagnose device issues/problems and ensure the quickest resolution possible.

5.4.10 The vendor shall monitor device service records and repair performance to address service issues.

5.4.11 The vendor shall provide product support via telephone, email, and online.

5.4.12 The vendor shall provide next business day service from 8:00 am to 4:00 pm local time, Monday through Friday, excluding federal holidays or DOD facility closures.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. The government will determine whether the regulation applies to the contractor.

PART 7

TECHNICAL EXHIBIT

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

7.3. Technical Exhibit C – Quality Assurance Plan

7.4. Technical Exhibit H – USARHQ WAP Install Diagram.jpg.

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE 0BPERFORMANCE STANDARD PERFORMANCE

THRESHOLD

INCENTIVE /

DISINCENTIVE

Para 5.3 Provide installation services for fiber installs, network devices, and Access Points.

95% Provide trained technicians to diagnose and repair equipment related to the rendered commercial high-speed internet service.

Acceptable level of performance is to process customers service requests by the next business day

Contractor compliance to completed service requests per day will be monitored for CPARS reporting

Para 5.4.1 Provide an online system for customers to request device service; this includes a phone number, email, and website.

100% by completion of installation Acceptable level of performance is to process customers service requests by the next business day

Contractor compliance to 95% will be monitored for CPARS reporting

Para 5.4.7 Provide on-site repair service on Equipment related to commercial high-speed internet service at locations throughout CONUS. The technician must be trained and certified to perform any services necessary to maintain high-speed internet capabilities.

95% Provide trained technicians to diagnose and repair equipment related to the rendered commercial high-speed internet service.

If equipment is unserviceable, it will be reported to the Government POC within 24 hours

Contractor compliance will be monitored for CPARS reporting

Para 5.4.8 Provide repair service that will include all parts, labor, and transportation; all parts will be genuine manufactured parts or equivalent.

95% Complete all required services with genuine manufacturer or equivalent parts that meet necessary specifications. Provide all parts, labor, and transportation

Complete the repair service with next-day service between the hours of 8:00 am and 4:00 pm

Contractor compliance to completed service requests per day will be monitored for CPAR reporting

5.4.3 Monitor device service records

and track what repairs have been completed by equipment serial number, location, and date

95% Provide customer support daily between the hours of 8:00 am and 4:00 pm local time Monday through Friday, excluding federal holidays and DOD facility closures

Acceptable level of performance is to respond to the customer's request within 1 hour

Contractor compliance will be monitored for CPAR reporting

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Para 1.5 Quality Control Plan Delivered within 5 days of contract award

3 copies to the COR and KO

PDF format

Contracting Officer (KO) and Contracting Officer Representative (COR)

TECHNICAL EXHIBIT C

QUALITY INSURANCE SURVEILLANCE PLAN

7.3. “RESERVED”.

TECHNICAL EXHIBIT D

USARD ESTIMATED ACCESS POINT PLACEMENT DIAGRAM

7.4

PERFORMANCE STANDARD