Attch_3_Kuwait_PP_Survey.doc

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Air Terminal and Ground Handling Services Abdullah Al Mubarak Airbase/Kuwait International Airport, Kuwait
Solicitation number
HTC711-17-R-CC02
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Kuwait Past Performance Survey

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PAST AND PRESENT PERFORMANCE SURVEY

When Filled In This Document is Source Selection Sensitive

Information IAW FAR 3.104 & 2.101

REQUEST INFORMATION BE TYPED TO ENSURE READABILITY

A. CONTRACT INFORMATION FOR PRESENT OR PAST PERFORMANCE EFFORT BEING

SUBMITTED FOR CONSIDERATION: (To be completed by Offeror) Offeror’s Company Name: ________________________________________________________________ Address:__________________________________ Telephone Number:____________________________

Offeror Point of Contact/Email Address:_____________________________________________________

Project Title:___________________________________________________________________________

Contract Number:_______________________________________________________________________

Annual Dollar Amount: $________________________________________________________________

Total Dollar Amount of Overall Effort (to include all options) $__________________________________

Place of Performance:___________________________________________________________________

Contract Start Date:_____________Contract End Date (to include all options) ______________________

Did the offeror perform services as the ____ Prime Contractor or as a ____ Sub-Contractor on the above referenced effort?

If performed as a Sub-Contractor, please provide a description of the tasks performed:

Annual Dollar Amount of Sub-Contracted tasks performed: $____________________________________ B. RESPONDENT INFORMATION (To be completed by Respondent) Note: If any of the information in Section A is incorrect, please make necessary changes.

Detailed Description of Services provided: (Must be completed by Respondent – not the Offeror)

Also, please provide a copy of the Performance Work Statement (PWS) or portion of the PWS you believe to be relevant to this acquisition:

Name of Respondent:______________________________________ Title:_______________________________________ Address:____________________________________________________________________________________________

DSN Telephone Number:_______________________________________________________________________________ Comm. Telephone Number:_____________________________________________________________________________

Fax Number:__________________________ Email Address:__________________________________________________

C. E-MAIL COMPLETED SURVEY FORM TO:

Maggie Bochtler – (618) 220-7145 or E-mail margaret.m.bochtler.civ@mail.mil

When Filled In This Document Is Source Selection Sensitive IAW FAR 2.101 and 3.104

NOTE: PPIRS may be reviewed. Although you may have filed a Contractor Performance Assessment Report (CPARS) for the contract listed, we would appreciate your response to this survey because some of the questions relate to areas not covered by CPARS.

D. PERFORMANCE INFORMATION: (Please circle response. Do not “highlight”)

The contractor:

1. Worked with established sequence of events checklist to facilitate on-time aircraft departures and tracked delays to determine the root cause.

YES

NO

N/A

2. Provided processing and handling for:

a. Passengers

(If yes, provide # of passengers per year ____________)

YES

NO

N/A

b. Baggage

N/A

c. Cargo and Mail (If yes, provide # of tons per year __________________)

YES

NO

d. Hazardous shipments

N/A

3. Load/unload cargo and passenger aircraft. (If yes, provide # of aircraft per year _______)

YES

NO

N/A

4. Communicated with aircraft, maintained airflow to allow effective utilization of resources, and developed a functional parking plan.

5. Maintained “customer furnished” materials, vehicles, and equipment.

N/A

6. Operated, maintained, and repaired “customer furnished” Material Handling Equipment

YES

NO

N/A

(MHE) and Aerospace Ground Equipment (AGE).

7. Maintained an adequate and effective safety and security program.

8. Completed transportation manifests for cargo/mail and passengers.

9. Completed reports and maintained records, both in terms of timeliness and accuracy.

NO

N/A

10. Followed written directives, instructions, and manuals in performance of the contract.

YES

NO

N/A

11. Provided quality control and/or inspection procedures to ensure performance requirements were consistently met.

N/A

12. Provided equipment, resources and personnel to meet contract start-up and performance requirements.

N/A

13. Hired, maintained, and replaced, if necessary qualified personnel during the contract period, ensuring attrition did not result in a degradation of services.

14. Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements.

15. Reacted to and overcame stressful situations caused by unforeseen events.

16. Provided timely resolution of contract discrepancies.

N/A

17. Was the contractor ever issued a cure or show cause notice under the referenced contract?

If yes, explain outcome below.

18. Would you award another contract to this contractor? If not, explain below.

UNSATISFACTORY
MARGINAL
SATISFACTORY
VERY GOOD
EXCEPTIONAL
NEUTRAL
Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.
Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.
Performance met contract al requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.
Performance met all contract requirements and exceeded some to the customer’s benefit. There were a few minor problems which the contractor resolved in a timely, effective manner.
Performance met all contract requirements and exceeded many to the customer’s benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.
No record of performance or the record is inconclusive.

USING THE ABOVE DEFINITIONS, PLEASE RATE THE FOLLOWING:

1. Contractor’s quality of service: _______________________________________________________

2. Contractor’s adherence to schedule: ____________________________________________________

3. Contractor’s business relations: _______________________________________________________

4. Contractor’s management of key personnel:______________________________________________

REMARKS:

PLEASE PROVIDE A NARRATIVE EXPLANATION SUPPORTING YOUR ABOVE RATINGS AND AN EXPLANATION OF ANY RATING OF MARGINAL OR UNSATISFACTORY. ADDITIONALY, PROVIDE YOUR RATIONALE FOR WHY YOU WOULD OR WOULD NOT AWARD A FUTURE CONTRACT TO THEM.

Evaluator’s Signature/Date

THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE!

ATTACHMENT 3

SOLICITATION HTC711-17-R-CC02

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