AUAB PWS 5 April 12.pdf

Attachment 1

SOLICITATION NO: HTC711-11-R-R002

CONTRACT NO:

5 April 2012

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL AND GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

AL UDEID AB QATAR

1. DESCRIPTION OF SERVICES. The contractor shall provide Air Terminal and Ground Handling Services

(ATGHS) on behalf of the Air Mobility Command (AMC) in support of the Department of Defense (DOD) Airlift System to include but not limited to all US Government owned or operated aircraft, US sponsored foreign Government aircraft, Coalition Forces aircraft, commercial contract aircraft, and commercial tendered aircraft at Al Udeid Air Base (AUAB), Qatar. The contractor shall facilitate on-time aircraft departures and maintain the ability to provide sustained ATGHS for a working Maximum on Ground (MOG), as defined in Appendix A, capability of three (3) wide-body aircraft or the equivalent thereof.

1.1. Air Mobility Control Center (AMCC): The contractor shall perform three separate functions within the AMCC:

Command and Control (C2), Air Terminal Operations Center (ATOC), and Load Planning. The contractor shall monitor originating, terminating, or transiting airlift missions, relay mission information and ensure readiness of terminal resources required to receive, document, plan, and move passengers, cargo, and mail ensuring maximum aircraft utilization and aircraft on-time departure reliability. The contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Mobility Command Instruction (AMCI) 24-101, Vol. 7, Chapter 9

- AMCI24-101, Vol. 9, paragraphs 1, 5.3.1. – 5.3.1.2., 5.4. – 5.4.8., 5.5.,7. – 7.14., 10. – 10.6.2., and Sections C, D, E, Attachment 3, Attachment 5, and Attachment 6

- US Central Command (USCENTCOM) Aerial Port Letter of Instruction (LOI) paragraph 2.3. – 2.3.1.

- USCENTCOM Intra-Theater Airlift Letter of Instruction Chapter 1; paragraphs 2.1. – 2.7.; Chapters 4 and 7

- Global Air Transportation Execution System (GATES)

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, and directives

The contractor shall:

1.1.1.1. Provide relevant briefings and associated documentation to the aircrew.

1.1.1.2. Provide arrival/departure/load time information to agencies specified by the Contracting Officer Representative

(COR) and contractor work centers.

1.1.2. Provide detailed information concerning an actual delay or an abort to the appropriate Airlift Control Center, HQ

618 Air and Space Operations Center (Tanker/Airlift Control Center (TACC)) Global Operations Cell/Theater Direct

Delivery Cell (TDD) and the COR.

1.1.3. Each day update, publish, and provide daily mission schedules, which covers the next forty-eight (48) hour period to agencies specified by COR. Specific mission information shall not be given to Foreign Nationals any earlier than two

(2) hours prior to actual mission arrival.

1.1.3.1. Publish and distribute the initial daily mission schedule No Later Than (NLT) 0800 local time and provide updates, ( i.e., mission add-ons, cancellations, delays), as required to ensure readiness of terminal resources.

1.1.3.2. Include in each mission schedule (as a minimum) all scheduled flights, mission number, aircraft type, aircraft tail number, aircraft call-sign, scheduled or estimated arrival/departure times and payload information.

1.1.4. Notify the appropriate Airlift Control Center of aircraft landing, block-in, block-out, and take-off times.

1.1.5. Coordinate AMC C-17 Aerial Port Expeditor (APEX) aircraft loading/offloading requirements with the 8 EAMS

C-17 APEX Load Director, 8 EAMS Aircraft Maintenance, appropriate Airlift Control Center, and Aircraft Services.

1.1.6. Coordinate C-130 Engine Running On and Offload (ERO) requirements with the aircraft aircrew, 8 EAMS Aircraft

Maintenance, appropriate Airlift Control Center, Aircraft Services, and Passenger Services.

1.1.7. Develop a Human Remains (HR) Coordination Spreadsheet which includes but is not limited to the following information and any updates/changes : 618 TACC Point of Contact (POC), HR personal information, name of escorts, type aircraft, tail number, mission number, arrival/departure times, previous station notification and down-line station notification, inbound/outbound cargo and passenger payload information, and required notification of key personnel.

1.1.7.1. Provide arrival/departure/load times and HRs Dignified Transfer information to agencies specified by COR and contractor work centers. Provide an update when the aircraft departs the down-line station and fifteen (15) minutes prior to aircraft arrival/departure to include but not limited to date, Zulu/local arrival/departure times, parking spot, type aircraft and tail number, mission number, number of HRs and escorts, and the HR Ceremony sequence of events.

1.1.8. Provide C2 services utilizing Global Decision Support System II (GDSS), Integrated Management Tool (IMT)

System, Automated Computer Flight Planning (ACFP) system, and all locally developed C2 Controller Checklists IAW:

- AFI 10-206 Chapters 1, 2, Chapter 3 (except paragraph 3.7.; Figures 3.7. and 3.8.) and Chapter 6

- AFI 10-206 AMC Sup 1, Chapter 2, paragraphs 2.1.2.8, 2.1.2.9, 2.1.3, attachments 2, 3 and table A3.2.

- AFI 10-207 Chapter 6 paragraphs 6.1 through 6.8.7. and Chapter 10

- AFI 10-207 AMC Sup, paragraph 1.3.2.2.1

- AMCI 10-202, Vol. 6

- AMCI 11-206, paragraphs 10.1 – 10.10.1.1.3

- HQ AMC/A3O, HQ AMC/DOC policy, messages, memorandums, and directives

- AF, Air Force Central Command (AFCENT) and AMC Controller Information File (CIF) message

1.1.8.1. Coordinate mission planning, control, and execution with, but not limited to, the 618 TACC, C-17

Operations/Mission Operations Center, KC-135 Operations/Mission Operations Center, AFCENT Air Mobility Division

(AMD), Joint Task Force Southwest Asia (JTF-SWA)/J4, 379 AEW Airfield Operations, Tower, Air Evacuation

Squadron, Transient Alert, 8 EAMS Maintenance Operations Center (MOC), and ATOC. The contractor shall:

1.1.8.1.1. Perform pre-flight, in-flight, and post flight coordination, direction, and reporting necessary to ensure successful mission accomplishment for all tasked missions.

1.1.8.1.1.1. Develop daily, weekly, and monthly checklists of recurring requirements IAW AFI 10-207 paragraph 5.3.

through 5.3.5. and Attachment 5.

1.1.8.1.2. Create 816 Expeditionary Airlift Squadron (816 EAS) C-17 flying schedule to provide visibility of local C-17 arrivals/departures and crew alerts.

1.1.8.1.2.1. Reference GDSS for local mission departures and annotate the following, at a minimum, on the daily flying schedule: mission number, drop zone or hazardous material movement (if applicable), tail number, call sign, aircraft commander, aircrew alert time, scheduled departure and arrival times.

1.1.8.1.2.2. Coordinate the schedule with the 618 TACC Theater Direct Delivery (TDD) Cell, 816 EAS C-17 Operations, 8 EAMS MOC, and ATOC.

1.1.8.1.3. Create standardized Mission Movement and Aircrew Management forms/checklist to track inbound/outbound aircraft, to include but not limited to: mission number; aircraft tail number; call sign; maintenance status; parking spot;

departure time; aircrew legal for alert time/legal for Bravo/Charlie/window IAW AMCI 11-206, paragraphs 10.1 –

10.10.1.1.3.; deadhead aircrew members, local stage posture; fuel, cargo, passenger, payload information; DV information; airfield status; and , air refueling track.

1.1.8.1.4. Maintain all AF, AMC, and AFCENT CIFs and ensure C2 controllers review and initial all CIF entries prior to assuming shift controller responsibilities.

1.1.8.1.4.1. Ensure all CIF entries are removed and filed/destroyed IAW AFI 10-207, paragraph 5.5 through 5.5.4.3.3.

1.1.8.1.5. Receive and disseminate local weather condition notifications (extreme temperatures, advisories, watches, warnings, adverse weather conditions, etc.) to aircrews and other agencies identified by the COR.

1.1.8.1.6. Notify the COR immediately when mission requirements cannot be met.

1.1.8.2. Manage transient and tenant AMC aircraft operations.

1.1.8.2.1. Coordinate aircraft parking spots with the 8 EAMS MOC, Airfield Operations, and Transient Alert.

1.1.8.2.1.1. Coordinate with 618 TACC and 8 EAMS MOC when MOG exceeds allotted aircraft parking spots.

1.1.8.2.2. Distribute 8 EAMS Aircrew Brochures to transient aircrews, which include Mission Setup, Commanders

Welcome Letter, Telephone Dialing Procedures, Key Phone Numbers, General Order 1B Information, Post-Arrival

Processing, Dining Facilities, Pre-flight Processing, Local Information, Aircrew Survey, and Crew Notes. Brochures will be provided to the contractor by the COR.

1.1.8.2.2.1. Completed Aircrew Surveys shall be turned over to the COR.

1.1.8.2.3. Provide transient aircrews with one cell phone/pager (single gender aircrews) or two cell phones/pages (mixed gender aircrews).

1.1.8.2.3.1. Maintain, distribute, and account for aircrew cell phones/pagers.

1.1.8.2.3.2. Ensure the responsible aircrew member is provided the informational 8 EAMS Cell Phone Usage

Memorandum provided by the COR.

1.1.8.2.4. Brief transient aircrews on the availability of classified material storage, pro-gear and mission essential baggage storage, and requirements to store all weapons in the Armory, before they process through immigrations and customs.

1.1.8.2.4.1. Maintain AF Forms 1297, Temporary Issue Receipt, for seven (7) calendar days after aircrew departures to acknowledge receipt of and responsibility for classified material storage.

1.1.8.2.5. Coordinate aircrew transportation to/from the aircraft, AMCC, immigrations/customs, Personnel Support for

Contingency Operations (PERSCO), 816 EAS, Armory, lodging, and any agency deemed necessary by the aircraft commander for mission accomplishment.

1.1.8.2.6. Coordinate tenant C-17 mission requirements, maintenance status, deviations, and aircrew alerts with the 618

TACC Theater Direct Delivery (TDD) Cell, 816 EAS/C-17 Operations, MOC, and ATOC.

1.1.8.2.7. Establish a network connection which is capable of rapidly (goal is 10 minutes) convening a CONFERENCE

HOTEL with a minimum of the conferees IAW AFI 10-207 AMC Sup paragraphs 6.8.1.1.1 – 6.8.1.1.5.

1.1.8.2.7.1. Act as the single point of contact between conferees and the aircrew.

1.1.8.2.7.2. Exercise CONFERENCE HOTEL procedures a minimum of once a month.

1.1.8.3. Communicate with aircraft via Desktop Dispatch System, (UHF/VHF radios) to relay/obtain arrival information, limited to ETA (+/- schedule arrival time), maintenance status, Air Evacuation patient load, and any other operational information that will reduce ground time or enhance ground handling activities.

1.1.8.3.1. Obtain the following information from AMC commercial airlift contract flights: mission number and Federal Aviation

Administration (FAA) aircraft registration number (tail number).

1.1.8.4. Ensure contractor personnel are fully qualified to perform GDSS data inputs, updates, and retrievals; and, maintain technical knowledge of mission movement and execution procedures to facilitate mission adaptations and relevant communications via computer or phone.

1.1.8.4.1. Provide a GDSS Unit Program Account Manager.

1.1.8.4.1.1. Appoint an individual to be the Unit Program Account Manager to validate and submit GDSS 2 user account requests for approval, modification, or deletion.

1.1.8.4.2. Relay information directly to the 618 TACC and any down-line stations if a system degradation/outage occurs preventing local data input.

1.1.8.4.3. Comply with all security instructions concerning access, use, and maintenance of GDSS.

1.1.8.5. Utilize GDSS as the primary system of record to perform flight-following processes IAW AMCI 10-202, Vol 6 except Chapter 2 and Chapter 4, paragraph 4.5.

1.1.8.5.1. Enter aircraft arrival messages into GDSS within 5 minutes, but not later than (NLT) 15 minutes, after aircraft block-in.

1.1.8.5.2. Enter mission advisory messages into GDSS immediately after it is known that the mission will not depart at scheduled departure time or delay start time. Advisory messages may be transmitted to relay any other pertinent information to down-line stations.

1.1.8.5.2.1. Voice report 618 TACC/XOCG or flight manager prior to submitting an advisory which changes the ETD or

ETA.

1.1.8.5.3. Enter mission departure messages into GDSS within 5 minutes, but NLT 15 minutes, after aircraft departure.

1.1.8.5.4. Enter mission deviation messages into GDSS as soon as possible, but NLT 2 hours after a mission departs in delay.

1.1.8.5.4.1. Fully research the reason for deviation and selectively choose the deviation code which most accurately reflects the cause of mission deviation.

1.1.8.5.4.2. Provide detailed information concerning mission deviations to the 618 TACC.

1.1.8.5.4.3. Review/validate all assigned deviation information within 24 hours after mission departure time or before mission termination, whichever occurs first; reconcile any disputed deviation and if needed assign a new deviation code.

1.1.8.6. Develop C2 Controller Basic Checklists (CBC) to address routine recurring subjects which are not time sensitive in nature, including but not limited to, shift and changeover checklists; and, Controller Quick Reaction Checklists (QRC) to save lives, protect resources, and rapidly disseminate time sensitive information based upon mission requirements

IAWAFI 10-207, Chapter 5, paragraph 5.3.3. through 5.3.3.3. and paragraph 5.3.7.

1.1.8.6.1. Maintain required checklists, IAW AFI 10-207, paragraphs 5.3.3. through 5.3.3.3. and 5.3.4.thorugh 5.4.3.7.5.

1.1.8.6.2. Develop Operating Instructions (OI) IAW AFI 10-207 paragraphs 5.2. through 5.2.3.11., when a QRC is inappropriate.

1.1.8.6.3. Coordinate C2 QRCs and OIs with the COR prior to initial implementation.

1.1.8.6.4. At a minimum, review/update QRCs and OIs semi-annually, January and July each year, and forward a copy to the COR.

1.1.8.7. Document the results of the daily Secondary Crash Net test procedures in the daily events log, when initiated by

Airfield Management, IAW AFI 10-207, paragraph 4.1.9.

1.1.8.8. Immediately notify 379 AEW/CP of any event/incident which potentially requires Event/Incident Reports

OPREP-3 PINNACLE or BEELINE IAW AFI 10-206, 3.2.1. through 3.2.1.4., 3.2.12., 3.3.1., Attachment 2, and

Attachment 3; AFI 10-206 AMC Sup 1, paragraph 1.5.6.1. -1.5.6.6.

1.1.8.8.1. Provide 379 AEW/CP with information required to complete OPREP-3 PINNACLE or BEELINE reports

IAW:

- AFI 10-206 Chapter 3 except paragraph 3.7.

-521 AMOW/CC and 8 EAMS/CC reporting guidance, as required.

1.1.8.9. Submit Significant Event reports IAW AMC C2 CIF# 11-005 and AMC SER Matrix.

1.1.8.9.1. Transmit all reports via Secure Internet Protocol Router Network (SIPRNET) using synchronous reporting methods SIPRNET Defense Connect Online Chat (JABBER) and courtesy copy 8 EAMS/CC, 379 AEW/CP, Combined

Force Air Component Command (CFACC) Watch, 521 AMOW/CC, and the aircraft‟s home station as appropriate.

1.1.8.10. Organize, plan, direct, and control originating or in-transit Stage missions, in the absence of AMC Stage

Missions Managers.

1.1.8.10.1. Coordinate AMC Stage Management requirements with 313 EOSS/AMCC Ramstein AB Germany and other

Stage Crew Managers as required.

1.1.8.10.2. Mission monitor aircrews within the Stage upon notification from the respective Stage Crew Managers of inbound/outbound aircrews.

1.1.8.11. Provide Prime Knight services for all AMC aircrews operating under AMC Command and Control to include, but not limited to, coordinating aircrew transportation during arrival/departure sequences and aircrew lodging, transmitting aircrew orders to the next crew rest location C2 function and verifying receipt.

1.1.8.11.1. Maintain aircrew and additional crew members travel orders for up to seven (7) days after aircrew departures.

1.1.8.12. Provide Controlled Area Monitors (CAM) IAW AFI 31-101, paragraph 5.5. – 5.5.1.4.

1.1.8.12.1. Perform all CAM related duties IAW AFI 31-101, 8.3.3. – 8.3.3.8 and 379 AEW Resource Protection

Program.

1.1.8.13. Conduct shift change security check using Standard Form (SF) 701, Activity Security Checklist, IAW 31-401, paragraph 5.10., prior to assuming C2 controller responsibilities, to include but not limited to ensuring security containers, all entrances, and all classified materials (disks, drives, working papers, etc.) are secure or properly destroyed .

1.1.8.14. Maintain SF Form 702 Security Container Check Sheet, IAW AFI 31-401, paragraph 5.9.1.3.

1.1.8.15. Maintain AMCC entry control procedures, provide adequate protection of information and eliminate unnecessary personnel traffic IAW AFI 31-101, paragraphs 6.2.5.2, 6.6.1.2.1, 6.6.2.2 6.6.3.1. and 379 AEW Resource

Protection Program.

1.1.8.15.1. Update Entry Authorization Lists for the primary and alternate AMCC when personnel arrive/depart AUAB or when personnel no longer require access to perform official business.

1.1.8.16. Maintain displays to provide information necessary to lead, direct, execute, and report statuses of all assigned mission resources and keep them current, to include but not limited: 521 AMOW and 8 EAMS Key Personnel Location, AMC Distinguished Visitors, Navigational Aid Status chart, Base/Airfield Grid Map, Alert Conditions, Force Protection and Information Operations Conditions, IAW AFI 10-207, paragraph 5.7. through 5.7.2.9.

1.1.8.16.1. Maintain manual back-up displays if computer generated displays are used.

1.1.8.17. Conduct Secure Voice equipment communications checks with another unit once a week at a minimum.

1.1.8.18. Ensure AMCC clocks are checked a minimum of once a day to ensure all clocks are set to within one second of the U.S. Naval Observatory Master Clock.

1.1.8.19. Accomplish C2 personnel Changeover Briefings IAW AFI 10-207 paragraphs 5.6 through 5.6.13.

1.1.9. Maintain an ATOC and C2 events log, recording unique events and situations.

1.1.9.1. Create an electronic monthly Events Log, AF Form 4377, separated by calendar day, beginning at 0001 and ending at 2359 Zulu time.

1.1.9.2. Mark each Events Log at a minimum, “For Official Use Only” or “Classified” according to content.

1.1.9.3. Make the Events Log available to the COR.

1.1.10. Establish and maintain an alternate AMCC in the 379 AEW/CP.

1.1.10.1 Exercise alternate facility operations on a semi-annual basis at a minimum. Establish a semi-annual schedule and coordinate the date/time with the 379 AEW/CP Superintendent. Alternate facility exercises shall not disrupt host base operations.

1.1.10.2. Establish an AMCC Relocation Kit which includes, at a minimum, flashlights, one copy of all checklists and paper copies of required forms/publications, computers, computer hard drives, radios, cellular telephones and other materials deemed necessary for sustained ATOC and C2 operations.

1.1.10.2.1. Create a stow and go checklist identifying items used on a day-to-day basis which will be necessary to sustain

ATOC and C2 operations at the alternate AMCC.

1.1.11. Plan, select, sequence, and monitor each aircraft passenger, cargo and mail load IAW AMCI 24-101, Vol. 9, paragraphs 9. – 9.16.4.,USCENTCOM Aerial Port LOI paragraphs 2.3-2.5.1. and GATES.

1.1.11.1. The contractor shall validate load plans IAW DOD 4500.9-R, Part III, Chapter 303, paragraph B.2.e.(4) and

Figure 303-2.

1.1.11.2. Obtain passenger deviations when moving hazardous material IAW AMCI 24-101, Vol. 9, Attachment4.

1.1.12. Ensure cargo and passenger data is present in the Integrated Data Environment (IDE) Global Transportation

Network (GTN) Convergence (IGC) no later than sixty (60) minutes after aircraft departure

1.2. Aircraft Services. The contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, and aircraft loading and unloading IAW:

- AMCI 24-101, Vol. 11, except paragraphs 4, 11 - 11.2., 11.2.2.-11.2.3.3, 17, 74, 76-78, 81, 83, and 84

- AMCI 24-101, Vol. 11, Checklists CL-1and CL-5

- Department of Defense (DOD) 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5, 6, 7,and 8

- DOD 4500.9-R, Part III, Chapter 303, Section B, paragraphs 2e(4), Section C, paragraphs C 5 d (1) (c), C 2 d (3) (a) and

Figure 303-2

- Appendix J, paragraph B

- Appendix K

- Appendix M, paragraphs C.3. and D

- Appendix O

- Appendix P

- Appendix S, paragraph D

- Appendix U, paragraphs D and E

- Appendix V, paragraphs A and G-I

- Appendix X

- DOD 4515.13R, Chapter 7

- AFMAN 24-204(I);

- HQ AMC/A4T policy, messages, memorandums, and directives

- USCENTCOM Intra-Theater Airlift Letter of Instruction, Chapters 8, 9, and 10

- GATES

1.2.1. Load and unload cargo on and off Government owned or contracted surface conveyances.

1.2.2. Monitor the vehicle entrance to the cargo storage area IAW 379 AEW, 8 EAMS, and Qatar Installation

Instructions, Policies, and Programs.

1.2.2.1. Provide conveyance escorts within the perimeter of the cargo storage area to customers/personnel with the required personnel identification and/or restricted area badge.

1.2.3. Provide technical assistance for preparation of hazardous materials marking and labeling IAW AFMAN 24-204(I), along with applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24-204(I) before acceptance into the Defense Transportation System. Use the International Air Transportation Association (IATA)

Dangerous Goods Regulation as applicable.

1.2.4. Coordinate storage availability and facilitate on-ward movement of originating cargo/mail with the appropriate transportation control offices/representatives.

1.2.4.1. Process originating cargo/mail within six (6) hours of receipt or release from „frustrated status‟.

1.2.4.2. Provide assistance with obtaining Air Transportability Test Loading Agency (ATTLA) air certification letters, as required to facilitate on-ward movement.

1.2.5. Coordinate expeditious transportation for terminating cargo/mail, ensuring cargo/mail shipments are ready for pickup/release within six (6) hours after aircraft arrival (block time) or when letter of approval from Qatar GHQ or

Customs is made available.

1.2.5.1. Coordinate/complete all current Qatari Customs requirements.

1.2.5.2. Notify COR immediately if cargo/mail is not picked-up/released at the agreed upon/coordinated date and time.

1.2.6. Provide storage and security for all cargo/mail shipments until properly released to receiving agencies.

1.2.7. Support deploying/redeploying forces, to include but not limited to, validating load plans, inspecting cargo and documentation; and, loading/offloading aircraft.

1.2.7.1. Develop a Joint Inspection (JI) program to ensure a sufficient number of contractor personnel are JI certified to fulfill the requirements of this Performance Work Statement (PWS). Accomplish JI IAW DOD 4500.9R Part III.

1.2.7.2. Notify the deployed activity as applicable of frustrated cargo/equipment.

1.2.7.3. Provide movement requirements technical assistance to deploying/redeploying units when requested.

1.2.7.4. Transport deploying/redeploying cargo to/from the aircraft to designated staging areas or pre-coordinated conveyances at AUAB.

1.2.7.5. Provide load teams to meet all aircraft services requirements unless the applicable Troop Commander or

Transportation Representative has stated that load teams will be provided during mission coordination with the contractor.

1.2.8. Provide a six (6) person aircraft load team when HR upload/download operations require the use of a K-loader.

NOTE: Mortuary Affairs and the Honor Guard will transfer the HR to/from the K-loader. The aircraft load team shall properly secure the HR in-place on the aircraft or offload the HR from the aircraft and transfer the HR to the Honor Guard and Mortuary Affairs.

1.2.9. Coordinate AMC C-17 APEX Aircraft Loading requirements with 8 EAMS C-17 APEX Load Directors

1.2.9.1. Prior to commencing operations, receive and comply with 8 EAMS C-17 APEX Load Director safety and operational briefings prior to engaging in any APEX operations.

1.2.10. Manage Theater Express (Commercial Tenders) Operations based on current HQ AMC A4T and US Central

Command (USCENTCOM) policy and execution guidance.

1.3. Passenger Services. The contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1, 2.3, 2.4., 2.5, 2.6.,2.9., and 2.12.; Section B, paragraphs 3 and 19; Section C, paragraph 22.17.; Section D, paragraph 26.2. and 26.4.; Section E, paragraph 35.4, 39.1, 40.1.: Section

F paragraphs 48 - 55; Section G, paragraphs 59 and 62; Section H paragraphs 64 - 66; Section I, paragraphs, 70.7.3.1 and

73; Section K

- DOD 4515.13-R, Chapters 2, 6, and 10

- DOD 4500.54G

- DOD 4500.9-R, Part III, Chapter 303, Section B, paragraph B.2.e.(4) and Figure 303-2, Appendix M, paragraphs C.3.

and D; Appendix S, paragraph D; Appendix V, paragraph J

- HQ AMC/A4T policy, messages, memorandums, and directives

- USCENTCOM Aerial Port LOI, Chapter 3

- USCENTCOM Intra-Theater Airlift Letter of Instruction paragraphs 2.8. – 2.10.; Chapter 3, 5, 6, and 11

- 379 AEW Host Nation Coordination Cell (HNCC) Immigration Procedures

1.3.1. Coordinate with the HNCC and/or Personnel Support Contingency Operations (PERSCO) to ensure passengers remaining in Qatar for more than four (4) hours accomplish applicable Qatar Immigrations requirements.

1.3.1.1. Ensure inter-theater passengers have been out-processed by PERSCO and have the applicable PERSCO out-processing completion stamp prior to processing them for a flight.

1.3.1.2. Coordinate with HNCC to ensure deportees are afforded expedited processing and board the first available outbound flight.

1.3.1.2.1. Gate check deportees and provide an escort until boarded on their flight.

1.3.2. Facilitate Space Required passenger sign up at AUAB to include but not limited to verifying documentation and travel eligibility.

1.3.3. Ensure the AMC Commander‟s comment system is available to include: a current posted picture, ample supply of blank AMC Form 253 (Air Passenger Comments), and a locked receptacle. The contractor shall not accept the completed comment forms directly from passengers.

1.3.4. Advertise the Interactive Customer Evaluation (ICE) System and distribute cards provided by the COR to each passenger when feasible, making them available where customer service is provided.

1.3.5. Baggage Services. The contractor shall:

1.3.5.1. Ensure contractor personnel are knowledgeable of hazardous materials/dangerous goods that are acceptable/unacceptable to be carried by passengers in carry-on baggage and in checked baggage.

1.3.5.2. Upload/download baggage conveyances/aircraft and transport baggage to/from aircraft and the passenger terminal or other designated AUAB location; unless the applicable Troop Commander or Transportation Representative has stated load teams will be provided to upload or download baggage and they will transport baggage to/from the conveyances/aircraft and, as applicable to unit moves under DOD 4500.9R.

1.3.5.2.1. Separate bags destined for different locations and ensure they are clearly marked with the destination and flight or mission number, as appropriate.

1.3.6. Reweigh baggage as required or upon the request of the airline representative to ensure the documented weights are accurate.

1.3.7. Provide expeditious processing and movement of mishandled baggage.

1.3.8. Provide contractor personnel with Aerial Port of Debarkation (APOD) Badges to accomplish all required passenger escort requirements within the APOD Restricted Area.

1.3.8.1. Escort arriving passengers until escort responsibilities are transferred/assumed by other agency APOD escorts, e.g. PERSCO, Air Force Transient Reception Control Center (AFTRCC), Armory, and Expeditionary Theater

Distribution Center (ETDC).

1.3.8.2. Maintain positive control of passengers/personnel in the passenger departure gates until other agency APOD escorts assume responsibility or they are boarded on aircraft.

1.3.8.3. Escort passengers to/from temporary storage baggage bins located in the restricted AFTRCC.

1.3.8.4. Escort passengers to/from the Armory and ETDC within the AFTRCC to drop-off/pick-up weapons and/or

Individual Body Armor (IBA).

1.4. Fleet Service. The contractor shall provide fleet service to include, but not limited to accountability, maintaining, pick-up and delivery, loading and unloading fleet service equipment and supplies; aircraft latrine servicing; and aircraft interior sanitation and cleaning IAW:

- AMCI 24-101, Volume 10, 2.4., 2.5. – 2.5.3.6., 2.5.5. - 2.5.5.12., 8.1.2. – 8.1.2.2., 18. -18.1.4., 19. – 19.2.2.6., 21. –

21.2.2. and Attachment 6

- HQ AMC/A4T policy, messages, memorandums, and directives

1.4.1. Maintain adequate stock level for expendable items listed in Appendix C-1.

1.4.2. Inventory and replenish passenger service expendable supplies to include but not limited to, aircraft lavatory supplies, large trash bags, disposable earplugs, and human waste clean-up kit(s).

1.4.3. Remove all trash and provide lavatory servicing for all aircraft. NOTE: Cleaning and catering of commercial aircraft is the responsibility of the carrier not the contractor.

1.4.3.1. Provide trash removal and lavatory services upon arrival and as requested.

1.4.4. Maintain a trash disposal program IAW local base policy.

1.4.5. Ensure waste from the lavatory service trucks is dumped at designated and certified waste disposal sites.

1.5. C-17 Palletized Passenger Seating System.

1.5.1. The contractor shall off-load/load clean, store, and inventory C-17 palletized passenger seat kits, IAW HQ AMC

Concept of Operations for AMC‟s C-17 Palletized Passenger Seating System and USCENTCOM Aerial Port LOI paragraph 1.15.

1.6. Records, Reports, and Electronic Data Interchange.

1.6.1. The contractor shall create, maintain, reconcile, dispose, and stage or archive Government-required records IAW:

- AF Records Information Management System (AFRIMS), Records Disposition Schedule Table 24-01, 24-02, 24-03

- AMCI 24-101, Vol. 6, paragraphs 10. through 10.4.2.

- HQ AMC/A4T policy, messages, memorandums, and directives

1.6.1.1. Perform post flight procedures within twenty-four (24) hours of aircraft departure.

1.6.1.2. Complete and file all flight transactions and related documentation within forty-eight (48) hours of aircraft departure.

1.6.1.3. Provide the original record or a reproducible copy of any such record within three (3) working days of receipt of the request.

1.6.1.4. Research disputed billing requests and forward one (1) copy of the movement documents to the requester within forty-eight (48) hours of receipt of the request.

1.6.1.5. Research documentation retained by the contractor and prepare reports (i.e., special account handling, duplicate bookings, cargo/passenger movement statistics, etc.) within forty-eight (48) hours of request. Maintain a copy of all research requests for a period of ninety (90) calendar days.

1.6.2 Prepare and submit the following reports within the time frames stated below or IAW the specified publication. A copy of all reports identified with an asterisk (*) shall be provided to the COR.

1.6.2.1. *Monthly Station Traffic Handling Report, RCS: HQ AMC-A4T (M&Q) 7107 IAW AMCI 24-101, Vol. 6, paragraph 17. Include total tons of thru-load cargo as well as Theater Express data to include but not limited to total number of aircraft, originating and terminating short tons, in the remarks.

1.6.2.2. *Daily Offshore Station On-Hand Report RCS: HQ AMC-A4T (AR) 7115 twice daily or as required, to facilitate on-ward movement of cargo and mail, to the Theater Air Movement Division and 618 TACC, IAW AMCI 24-

101, Vol.6, paragraph 22.

1.6.2.3. Short , Lost, Cannot Locate, and Pilfered Shipment Report IAW AMCI 24-101, Vol. 6, paragraph 16.

1.6.2.4. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraph 15.

1.6.2.5. *AMC Key Asset and Equipment Report, RCS: HQ AMC-A43 (M) 8001 IAW AMCI 24-101, Vol. 6, paragraph

23 and Global Asset Reporting Tool (GART) requirements. Provide a copy to the AFFOR A4 Pallet and Net Manager.

1.6.2.6. *Vehicle and equipment mishap reporting shall be submitted to HQ AMC/A4TR at the following web site https://private.amc.af.mil/A4/conf/mhe_mishap/registration_form.asp. All vehicle and equipment mishap data must be submitted to HQ AMC/A4TR and 521st AMOW within 5 calendar days.

1.6.2.7. Mishandled Baggage Summary, (AMC Form 134a) IAW AMCI 24-101, Vol. 14, paragraphs 74.1 through 74.5.

1.6.3. The contractor shall audit and correct all errors and discrepancies within twenty-four (24) hours of discovery or notification.

1.7. Communications Management and Information Systems. The contractor shall interface with the 8 EAMS

Computer Systems Administrator, as required to manage the air terminal communications and computer systems, as well as monitor all required upgrades and repairs of communication systems. The contractor shall ensure all Government provided operating systems, hardware and software updates are installed on all Government furnished computers in a timely manner.

1.7.1. GATES Sybase Assistant, IAW GATES Manual. The contractor shall:

1.7.1.1. Provide a letter with the name of the GATES Sybase Assistant and alternate(s) to the CO and COR fifteen (15) calendar days before the start of the contract. Submit an updated appointment letter as required.

1.7.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, and notify the

COR of software and hardware related problems within forty-eight (48) hours of the request for assistance.

1.7.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.7.1.3.1. Notify COR when a loss of GATES functionality occurs and cannot be restored within thirty (30) minutes.

1.7.1.3.2. Conduct a test of manual processing procedures periodically and document the results.

1.7.1.3.2.1. Update GATES in conjunction with manual processing and complete GATES updates prior to mission departure.

1.7.1.4. The Government shall ensure the roles/privileges assigned to contractor personnel on the Government computing platforms are limited to the roles/privileges essential to that individual‟s performance of his/her assignments. The

Government may limit or revoke these roles or privileges for any reason.

1.8. Government-Furnished Materials Handling Equipment (MHE) and Vehicles/Equipment Operation and

Maintenance. The contractor shall operate and maintain all MHE and Vehicles/Equipment listed in the PWS to ensure maximum availability and utilization IAW:

- AFJMAN 24-306, Chapter 15

- AFI 23-302, Chapter 7, Section 7B, paragraphs 7.12 - 7.17

- Equipment Technical Orders, Instructions, and Operational Orders

- 379 AEW Vehicle/MHE programs and policies

Any difficulty in acquiring required instructions/manuals/regulations/TOs shall be brought to the immediate attention of the COR. The contractor shall:

1.8.1. Coordinate all required maintenance, repairs, and delivery/pickup of MHE and Vehicles/Equipment with 379 AEW

Vehicle Maintenance Function.

1.8.1.1. Deliver/pickup MHE and Vehicles/Equipment to/from 379 AEW Vehicle Maintenance Function.

1.8.2. Operate all MHE and Vehicles/Equipment a minimum of once per month for the purpose of determining the operational and material condition.

1.8.2.1. Operate MHE and Vehicles/Equipment IAW applicable TOs and Manufacturer Operating Instructions.

1.8.2.2. Perform operator inspections on all MHE and Vehicles/Equipment using current inspection forms.

1.8.2.2.1. Accomplish operator maintenance IAW AFI 23-302 paragraphs 3.13.1. – 3.13.1.4. and 3.13.1.7.

1.8.2.2.2. Ensure sufficient fluids, spares, and tools are available at all times to ensure maximum availability and utilization.

1.8.2.3. Balance the use of K-loaders, spreading usage based on operating hours and mission requirements.

1.8.3. Maintain the appearance of MHE and Vehicles/Equipment. Cleaning and washing of MHE shall include their undercarriages.

1.8.4. Comply with and participate in the 379 AEW Vehicle Control Program.

1.8.5. Inspect and clean heavy-duty highline docks once a month as required. This shall be included under the basic monthly service CLIN.

1.8.5.1. Accomplish reimbursable heavy-duty highline docks repairs, excluding contractor labor costs which are included under the basic monthly service CLIN. Repairs that are estimated to exceed $250.00 or 50% of the replacement value shall be reported to COR, and the contractor shall comply with repair or disposition instructions. All estimates and reimbursements for repairs performed require proof of service required or rendered to include invoices and receipts.

1.9. Custodial and Grounds Maintenance Services. The contractor shall clean and maintain all Government Furnished

Facilities (GFF), except latrines and/or external latrine cadillacs, at frequencies determined by the contractor to ensure these areas present a neat, clean, professional, and safe working environment. The contractor shall:

1.9.1. Clean the assigned vehicle and equipment parking areas, the originating and terminating cargo storage areas, and

APOD restricted area to ensure these areas are clean, free of debris, and present safe working environments.

1.9.2. Coordinate United Service Organization (USO) lounge cleaning and maintenance requirements with the USO

Lounge Representative.

1.9.3. Notify the COR when the passenger terminal (bldg. 3976) latrines and/or external passenger terminal latrine cadillacs require cleaning.

1.9.4. Provide documentation, such as cleaning frequency schedule or quality control inspection sheets, to the

Contracting Officer (CO) upon request.

1.10. Environmental, recycling, resource recovery, and pollution prevention programs. The contractor shall:

1.10.1. Comply with 379 AEW, Qatar Installation, and host nation environmental, recycling, resource recovery, pollution prevention and hazardous materials programs.

1.10.1.1. Manage and control hazardous materials/waste as well as ensure the proper storage of any hazardous material used by the contractor.

1.10.1.2. Clean-up and properly dispose of hazardous materials/waste IAW 379 AEW regulations, instructions, policies, and management plans.

1.11. Cross Servicing and Mutual Logistic Support. The contractor shall:

1.11.1. Coordinate and provide services, equipment, and support to the Qatari Air Force IAW the Implementing

Arrangement (CC-QA-01) between the DoD of the United States of American and the Ministry of Defense the State of

Qatar.

1.11.2. Utilize Standard Order/Receipt for Reimbursable International Support Transactions Form to accept orders and document services.

1.11.2.1. At the end of the month complete a Reimbursable International Support Transactions Form totaling all reimbursable costs, scan and e-mail to the 379 ELRS/LGRDX Not Later Than the 5th calendar day of the following month.

2. SERVICE DELIVERY SUMMARY. The Service Delivery Summary (SDS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The contractor is fully expected to comply with all Performance Work Statement (PWS) requirements; however, the

Government‟s assessment of contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected and adversely affects the safety and/or security of personnel and/or resources; cannot be corrected without mission impact; or adversely affects another Government agency‟s ability to accomplish their mission.

2.2. Minor nonconformance - nonconformance which cannot be corrected but is not likely to materially reduce the usability of the services for their intended purpose.

Performance Objective PWS

Paragraph(s)

Performance Threshold

1. Facilitate on-time aircraft departure. 1. No more than 3 delayed missions caused by the contractor each month.

2. Manage information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization.

1.1. thru 1.1.7.1., 1.1.9.thru 1.1.9.3. and

1.1.12.

No critical nonconformance and less than 7 minor nonconformances each month.

3. Provide Air Mobility Command and Control services. 1.1.8. thru

1.1.9.3.

No critical nonconformance and less than 9 other minor nonconformances each month.

4. Plan, select, sequence, and monitor each aircraft passenger, cargo and mail load.

1.1.11. thru 1.1.11.2. No critical nonconformance and less than 4 minor nonconformances each month.

5. Provide aircraft services. 1.2. thru 1.2.2.1. and

1.2.4. thru 1.2.10.

No critical nonconformance and less than 10 minor nonconformances each month.

6. Inspection, processing, and movement of hazardous materials.

1.2. and 1.2.3. Inspected, processed, and moved with 100% accuracy.

7. Provide a complete range of passenger processing and baggage services.

1.3. thru 1.3.9. No critical nonconformance and less than 10 minor nonconformances each month.

8. Manage accurate and auditable records and reports.

1.6. thru 1.6.3. No critical nonconformance and less than 6 minor nonconformances each month.

9. Operate and maintain all MHE and vehicles.

1.8. thru 1.8.5.1. No critical nonconformance and less than 9 minor nonconformances each month.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND TRAINING.

3.1. Government-Furnished Materials. Government-Furnished Materials (GFM), Appendix C-1, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory the initial stock of GFM not later than five (5) calendar days before the contract performance start date. Any missing items shall be annotated on the inventory and the CO notified in writing. The contractor shall sign a receipt for all materials provided by the Government.

3.1.1. The contractor shall request additional materials by providing a written request to the COR at least ninety (90) calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment. Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory

GFE NLT five (5) calendar days prior to the contract performance date and annually thereafter NLT ten (10) calendar days before completion of the contract period, including any option periods. The contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be notified in writing when equipment is missing or not in working order. The contractor shall sign a receipt for all equipment provided by the Government. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The contractor shall submit requests for additional or replacement GFE to the COR. Such requests shall specify the reason for the replacement request. The contractor shall turn in GFE approved for replacement or repair.

3.3. Government-Furnished Facilities. Government-Furnished Facilities (GFF), Appendix C-3, have been inspected by the Government. The Government will correct hazards according to approved plans of abatement taking into account safety and health priorities should a hazard within a GFF be identified. The Government will provide dedicated Defense

Switching Network (DSN) telephone lines and appropriate computer network connections. The Contractor shall ensure that telephones and computers are only used for “Official Government Business”.

3.3.1. The contractor shall furnish the CO and COR documentation describing, in detail, any modification requested before any modification of the GFF is performed by the contractor at their expense. No alterations to the facilities shall be made without specific written permission from the CO. The contractor shall return the GFF to the Government in the same condition as received, fair wear and tear and approved modifications excepted. GFF shall only be used in performance of this contract.

3.3.2. The contractor shall make sure contractor personnel practice utilities conservation to include water, electricity, and resources in all facilities as well as ensure that telephones are only used for “Official Government Business”.

3.4. Government-Furnished Services. The following Government-Furnished Services will be provided to the contractor for the duration of the performance period of this contract.

3.4.1. Dining Facility. Includes reimbursable meal services.

3.4.2. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies, contingencies, and wartime operations.

3.4.3. Emergency Medical Services. Includes emergency medical services involving life, limb or eyesight. All costs associated with the treatment and transportation of contractor personnel to the selected civilian facility shall be reimbursable to the Government and shall be the responsibility of the contractor, contractor personnel, or their health care provider. The Government will not furnish primary care for contractor personnel.

3.4.4. Environmental Compliance. Includes operation of 379 AEW recycling and resource recovery programs, pollution prevention programs, environmental compliance programs, and other programs aimed at management and control of hazardous materials/waste.

3.4.5. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.6. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.4.7. Grounds Maintenance. Except as identified under PWS paragraphs 1.9. through 1.9.3.

3.4.8. Law Enforcement Services. Includes maintaining law and order.

3.4.9. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail to/from AUAB. This does not include personal mail services.

3.4.10. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.11. Safety Services. Includes operation of 379 AEW safety programs, educational support, and promotional efforts.

3.4.12. Telephone and Computer Services. Includes connectivity and maintenance of Government-Furnished telephones and computers.

3.4.13. Test Control Officer. Qualified person who administers a test within a controlled environment located at AUAB.

3.5. Government-Provided Training.

3.5.1. Government personnel will provide initial familiarization training at AUAB to contractor personnel for the first sixty (60) days of the contract performance period. The contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS as of the contract performance start date. Training will include, but not be limited to, such things as AMC/CENTCOM operating procedures; documentation requirements; cargo/mail/ in-check, processing, preparation for airlift; passenger/baggage processing; JI processes; aircraft loading/unloading; APEX and ERO operations; records and reports requirements;

GATES; maintenance/operation of vehicles and equipment; and facilities maintenance.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 60 days if agreed to in writing by the Contractor and Government.

3.5.2. Within seven (7) calendar days after the Post Award conference, the contractor shall designate in writing to the CO and COR contractor personnel performing as joint-inspectors, hazardous materials inspectors, capability forecasters and/or load planners, and shall provide the CO and COR a current certificate of completion of the Transportation of

Hazardous Materials Preparer‟s Course or the Air Transportation of Hazardous Materials Inspector Course. For those contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of contractor personnel identified as JI, hazardous materials inspectors and/or load planners. The course duration is five (5) academic days and is currently held at Ft Lee, VA and may be held at other locations world-wide.

3.5.2.1. A sufficient number of contractor personnel shall complete via Web-based Training (WBT) the Air

Transportation Hazardous Inspectors Course to maintain required certification to fulfill the requirements of the PWS for the duration of the contract. The COR will coordinate required course registration. Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time will be coordinated with the COR.

The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials

Preparer‟s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.3. Contractor personnel shall satisfactorily complete hazardous material handler training IAW AFMAN

24-204(I) prior to the start of the first contract period. The contractor shall designate hazardous materials handlers in writing to the CO and COR.

3.5.4. Within seven (7) calendar days after the Post Award conference, the contractor shall designate in writing to the CO and COR personnel performing as Aircraft Load Planners. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AMCI 24-101, Vol. 22, Attachment 5, paragraphs A5.1.2.

through A5.1.18. The prerequisite for this course is successful completion of the in-residence Transportation of

Hazardous Materials…