Solicitation Amendment HT941026QE0020003 SF 30.pdf

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11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

Previous edition unusable STANDARD FORM 30 (REV. 11/2016) Prescribed by GSA FAR (48 CFR) 53.243

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE PAGE OF PAGES

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X) 9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBE

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

Description/Specifications/Statement of Work

Header Miscellaneous Text (Modified):

PERFORMANCE WORK STATEMENT FOR COURIER SERVICES AT BRIAN D. ALLGOOD ARMY COMMUNITY HOSPITAL (BDAACH) DEPARTMENT OF

PATHOLOGY AND PHARMACY

TABLE OF CONTENTS

SECTION TITLE

1.0 INTRODUCTION

2.0 BACKGROUND

3.0 SCOPE OF WORK

4.0 PERFORMANCE REQUIREMENTS SUMMARY

5.0 POSITION DESCRIPTIONS

6.0 APPLICABLE TECHNICAL ORDERS, SPECS, REGULATIONS, AND MANUALS

7.0 ACRONYMS AND DEFINITIONS

1.0. INTRODUCTION.

1.1. The contractor shall provide the non-personal services of Courier Service pickup and delivery of clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork to and from the Brian D. Allgood Army Community Hospital (BDAACH), Department of Pathology and Department of Pharmacy which shall contribute to a stable workforce tasked with providing quality health care services to a diverse beneficiary population. Services shall be in accordance with the established principles, practices and ethics of the laboratory and pharmacy profession.

1.2. All services shall be provided in accordance with established standards, principles and ethics of the profession and applicable professional specialty organizations, The Joint Commission (JC) standards, applicable Department of Defense (DoD) and Army specific regulations, directives, and policies, and military treatment facility (MTF) specific policies, procedures, and job descriptions.

1.3. RESERVED

1. 4. This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract's terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

2.0 BACKGROUND.

2.1. The mission of the military healthcare system (MHS) is to ensure the nation has available at all times a healthy military force supported by a combat ready healthcare system. Health care services for eligible MHS beneficiaries are provided at military treatment facilities (MTFs) located on or near military installations or posts. The military treatment facility may be a clinic, Hospital, or Medical Center. Clinics are outpatient facilities offering primary care or simple specialty care (routine exams, tests, treatments). The Clinic may be a stand-alone site or a satellite of a larger Clinic, Hospital, or Medical Center.

2.2. Brian D. Allgood Army Community Hospital (BDAACH) is located in Pyeongtaek, Kyonggi-Do, Republic of Korea. Our hospital provides inpatient, OR, General Surgery, outpatients and specialties clinics (ER, ICU, Internal Medicine, PICU/NICU, Immunizations and Adolescence clinic). We are the central hospital for 7Army clinics throughout the Korea Peninsula, Camp Casey Patient Centered Medical Home (PCMH) (DongDuChun), K-16 Health Clinic (Sungnam), MSG Henry L.

Jenkins Patient Centered Medical Home (PCMH) (Pyeongtaek), and SGT Shin Woo Kim Soldier Center Medical Home (SCMH) (Pyeongtaek) at USAG- Humphreys, Suwon Aid Station Pyeongtaek), Camp Walker (Daegu), and Camp Carroll Health Clinic (Waegwan).

3.0 SCOPE OF WORK.

3.1 The courier shall pick-up and deliver clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork to and from identified areas in this PWS and deliver to and from Department of Pathology and Department of Pharmacy at BDAACH; daily Monday through Friday. If BDAACH has items to deliver to each location, the courier shall pick up from BDAACH and deliver to specific location the following day.

3.2 ADMINISTRATIVE.

3.2.1. Contractor Representative. The Contractor shall designate, in writing, a primary point of contact for contract coordination and implementation not later than five business days after receiving notice of contract award. Changes in the primary point of contact (POC), at any time, shall require the Contractor to notify the Contracting Officer (KO) of the new representative at least five working days prior to the change. This notification shall be in writing and shall state the name and contact information for the new point of contact.

3.2.2. The Contracting Officer's Representative (COR) will be the KO's authorized representative in administering the contract at the MTF level. The Contractor's representative shall be available to discuss any problems that the Contractor's personnel may be experiencing during the performance of this contract. Problems experienced by the Government with the Contractor's performance will be discussed and resolved. Unresolved problems will be referred to the KO for resolution.

3.2.3. Contractor shall not include or use non-compete provisions with respect to the performance of Government medical service contracts in its employment, consultant, or third party contract agreements (hereafter agreements) with its contract personnel which are effective beyond the period of contract performance.

Non-compete provisions shall not prevent contract personnel from being interviewed, employed, or accepting offers of employment or making other arrangements with potential competitors for follow-on contracts. Additionally, non-compete provisions shall not prevent contract personnel from accepting offers of employment or making other arrangements with any contractors who provide services to the Government, or from accepting offers of employment with the US Government, following the period of contract performance. Inclusion of such non-compete or similar conditions in agreements with contract personnel will result in an offeror's proposal being determined unacceptable, and may be grounds for termination of any awarded contract or task order. Preventing contract personnel from accepting

HT941026QE0020003

these offers will hinder the Government's ability to accomplish the mission of providing medical care to its beneficiaries.

3.2.4. The Contractor and contract personnel shall abide by all MTF standards, rules, and procedures including requirements for any licensure, credentialing and quality assurance requirements. Such regulations include, but are not limited to, general safety, fire prevention, waste disposal, infection control, JC, and patient safety initiatives.

3.2.5. Media and Other Inquiries. The Contractor shall not respond to any media inquiries. Any inquiries from the media, third parties, or public agencies shall be immediately relayed to the COR, who will relay them to the MTF Public Affairs Officer or, after duty hours, to the Administrative Officer of the Day (AOD). There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Director. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the COR.

3.2.6. Emergency health care for contract personnel. The MTF will provide emergency healthcare for injuries or life threatening medical emergencies occurring while on duty at the MTF. The Contractor shall reimburse the Government for such services as billed by the MTF.

3.3. CONFLICT OF INTEREST.

3.3.1. The Contractor or contract personnel shall not bill the patient for services rendered under this contract. The Contractor or contract personnel shall not request or accept compensation of any kind for patients treated, procedures performed, or any other actions performed, except under the terms and conditions of this contract, at the rate specified.

3.3.2. The Contractor or contract personnel shall not, while performing services under this contract, advise, recommend, or suggest to persons eligible to receive medical care at Government expense that such persons should receive care from the Contractor or contract personnel or from any third party at any place other than as designated under this contract.

3.3.3. Confidentiality of Information. Unless otherwise specified, all financial, statistical, personnel, and/or technical data which is furnished, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of healthcare services under this contract. The Contractor shall not release any of the above information without prior written consent of the KO. The Contractor/contract personnel shall not use patient care rendered pursuant to this contract as part of a study, research project, or publication. The contract personnel shall prepare medical records, forms and documents as required, in accordance with the regulations and established guidelines listed in the contract.

3.3.4. The Contractor shall abide by federal employment statutes and the Federal ethics regulations in the selection and hiring of contractor personnel.

3.3.5. The Contractor or contract personnel shall not use Government facilities, supplies, or equipment in private practice or for any purpose other than providing the healthcare services required under this contract.

3.4. SECURITY.

3.4.1. Security Identification Badges. The Contractor and contract personnel shall comply with the local installation and MTF personnel identification and access requirements while on site.

3.4.1.1. While on site, contract personnel shall wear a visible security badge identification, provided by the military installation or the MTF, on the front of his/her outer clothing. The badge must show the full name, title and if required by the Military the word "Contractor" in front. The COR will provide the paperwork to request identification badges.

3.4.1.2. The Contractor is responsible for absences of contract personnel due to expired identification and access documents. Such absences shall not relieve the Contractor of its obligation to perform the services required under this contract. The Contractor shall ensure to replace any personnel who lose access in a reasonable amount of time and avoid major impact on the facilities operations Contractor shall ensure to have continued access to base and not request the facilities personnel to meet them at the gate.

3.4.1.3. The contract personnel shall immediately report any lost or stolen badges to the COR.

3.4.1.4. The contract personnel shall turn in all identification badges to the COR, or his/her designated representative upon termination of their services under this contract.

3.4.2. Vehicle Registration and size. The MTFs are located on restricted access military installations. The Contractor/contract personnel shall comply with the local installation requirements for vehicle registration and operation on the military installation. Vehicles shall be capable of containing multiple boxes sizes of at least Length x Width x Height: 20 x 19 x 16. Contractors shall be flexible in moving any size and weight.

3.4.2.1. All vehicles are subject to search. Contract personnel may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The Government will not reimburse the Contractor for time spent at installation checkpoints. Contract personnel must plan accordingly and report to work at their scheduled duty time, at their appointed place of duty within the MTF.

3.4.3. Keys. The Contractor shall be responsible for any keys issued by the Government to contract personnel for use in the MTF. The keys shall not be duplicated.

The Contractor shall be financially responsible for the replacement of any lost keys and any associated locks. Lost keys and/or locks shall be reported to the issuing party, Department Chief, or COR immediately upon recognition of the loss.

3.4.4. Safeguarding Material. The contract personnel shall be responsible for safeguarding all Government property. The Contractor shall safeguard information of a confidential or sensitive nature. All patient related information is considered confidential and sensitive. If working remotely, Contractors are prohibited from reproducing patient information in any way. This includes printing. Neither the Contractor nor any of its contract personnel shall disclose or cause to be disseminated any information concerning the operation of the MTF that could result in or increase the possibility of a breach in security or interrupt the continuity of operations or which breach the requirements of the Federal Privacy Act of 1974. However, the Contractor may be required to provide testimony or disposition in cases of due process action.

3.5. ORIENTATION AND TRAINING.

3.5.1. RESERVED

3.5.2. RESERVED

3.5.3. RESERVED

3.5.4. RESERVED

3.5.5. RESERVED

3.5.7. AT/OPSEC REQUIREMENTS

3.5.7.1. AT Level I training. All contractor employees, including subcontractor employees, requiring access to DHHQ, Direct Reporting Markets (MTFs), Small Markets and Stand Alone (SSO) facilities and controlled access areas, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http:// jko.jten.mil.

3.5.7.2. Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, DHHQ and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3.5.7.3. For contractors that do not require CAC but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

3.5.7.4. AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language requires U.S.-based contractor employees and associated subcontractor employees to make available and to receive Government-provided area of responsibility (AOR) -specific AT awareness training as directed by DHA- AI 078. Specific AOR training content is directed by the combatant commander, with the unit ATO being the local point of contact.

3.5.7.5. For contractors authorized to accompany the force. DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize contractor personnel to accompany US Armed Forces deployed outside the US in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

3.6. MTF HOURS OF OPERATION

3.6.1. ACH's and MEDCEN's provide services 24 hours a day, 365 days a year (366 days during leap years) including holiday. Clinics have designated operating hours.

3.6.1.1. Department of Pathology provides services 24 hours a day, 365 days a year (366 days during leap years) including holidays.

3.6.1.2. Department of Pharmacy provides services Monday to Friday, 0730 - 1930 hours.

3.6.2. Holidays. The following is a list of legal federal holidays. Any of the federal holidays falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday. Contract personnel may be required to work on legal holidays as determined by the COR.

New year's Day, January 1st Martin Luther King's Birthday, 3rd Monday in January President's Day, 3rd Monday in February Memorial Day, Last Monday in May Juneteenth Independence Day, June 19th Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran's Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

NOTE 1: Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to the holiday and the employee is not required to report in, payment will not be made for those hours.

Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

3.6.3. Contract personnel shall report to work as scheduled during emergencies, disasters or during adverse weather conditions. Contract services are still required during these situations.

3.6.4. Closures. During anticipated closure of the facility due to Command declared training holidays or during unplanned closure of the facility due to natural disasters, military emergencies, severe weather, or otherwise, the contractor shall not invoice the Government for services not performed and the Government will not be liable to the contractors for any such closures.

3.7. HOURS OF PERFORMANCE.

3.7.1. Scheduling process

3.7.1.1. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinic locations of Area I, specified in paragraphs 5.1.4.9.1, approximately 11:00 - 13:30 and deliver to BDAACH no later than 17:00 PM the same day and vice versa. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.2. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinic locations of Area II, specified in paragraphs 5.1.4.9.2 - 5.1.4.9.4, approximately 14:30 - 16:30 and deliver to BDAACH no later than 09:00 AM the following morning and vice versa. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.3. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinic locations of Area III - Clinics, specified in paragraphs 5.1.4.9.5 -

5.1.4.9.6, approximately 14:30 - 15:00 and deliver to BDAACH no later than 15:30 same day and vice versa. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.4. Pick up monthly; 12 times a year, Thursday or Friday of 1st week (except for US and Korean Holidays) from the clinic locations of Area III - Clinics, specified in paragraphs 5.1.4.9.8, on Thursday afternoon or no later than Friday morning and delivery to the SCL (Seoul Clinical Laboratories)/ SHC (SCL Healthcare) no later than 14:00 same day. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.5. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinic locations of Area III, specified in paragraphs 5.1.4.9.7, from Korean Red Cross, Gyeonggi Blood Center, approximately 13:00 - 13:30 and deliver to BDAACH no later than 15:30 same day and vice versa for empty containers that needs to be returned to Korean Red Cross, Gyeonggi Blood Center.

3.7.1.6. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinic locations of Area IV, specified in paragraphs 5.1.4.9.9 - 5.1.4.9.10., approximately 14:30 - 16:30 and deliver to BDAACH no later than 09:00 AM the following morning and vice versa. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.7. Pick up Emergent/ non routine for blood and blood products: Monday thru Sunday (including US and Korean Holidays) from Korean Red Cross, Gyeonggi Blood Center, specified in paragraphs 5.1.4.9, approximately 00:00 - 23:59 and deliver to BDAACH no later than 2 hours from time of request same day.

3.7.1.8. Pick up Emergent/ non routine from the Clinics specified in paragraphs 5.1.4.9: Monday thru Sunday (including US and Korean Holidays, approximately 00:00 - 23:59 and deliver to BDAACH in a same day.

3.7.1.9. If the Contractor cannot pick up or deliver clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork as scheduled, the contractor shall re-schedule with the MTF POCs in advance.

3.7.1.10. The COR or the government designated personnel will be responsible for communicating with the Contractor regarding scheduling issues.

3.7.1.11. Contract personnel shall report to work as scheduled during emergencies, disasters or during adverse weather conditions. Contract services are still required during these situations.

3.7.1.12. Closures. During anticipated closure of the facility due to Command declared training holidays or unplanned closure of the facility due to natural disasters, military emergencies, severe weather, or otherwise, the Contractors will only be paid for the services actually rendered.

3.7.2. RESERVED

3.7.3. RESERVED

3.8. RESERVED

3.9. CONDUCT.

3.9.1. Contract personnel shall comply with MTF policies regarding personal appearance and conduct.

3.9.2. Contract personnel shall abide by federal, state, and local MTF regulations and requirements concerning the nature of limited privileged communication between patients and the contract personnel as may be necessary for security and personnel reliability programs. They shall also abide by federal, state, and local MTF regulations concerning the confidentiality of patient records, as embodied in federal statutes including the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act (HIPAA) of 1996. All medical records and reports will remain the property of the Government.

3.10. Health and immunization requirements. All contract personnel performing services under this contract shall comply with the health and immunization requirements as stated in the Health Requirements clause. Backup/replacement contract personnel shall meet the same health and immunization requirements.

The expense to comply with the health and immunization requirements shall be borne by the Contractor at no additional cost to the Government.

3.11. Criminal History Background Check Requirements. Contract HCPs involved in the delivery of health care to patients under the age of 18 must undergo a Child Care National Agency Check and Inquiries (CNACI) as part of a CHBC as stated in Procedures, Enclosure 3 of DoDI 1402.05. The Contractor Facility Security Officer (FSO) and/or Security POC shall initiate background investigations. At the discretion of the COR, the MTF security personnel may initiate background investigation requests.

3.12. Reserved

3.13. QUALITY MANAGEMENT

3.13.1 The Contractor shall have a planned and systematic quality management process for monitoring and analyzing its contract performance.

3.13.2. The Contractor shall ensure that all contract employees comply with the MTF quality management/process improvement activities.

4.0 PERFORMANCE REQUIREMENTS SUMMARY: See Attachment 01.

4.1. Inspection. The inspection and acceptance point for all services rendered under this contract will be the COR. The performance by the contract personnel, the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the KO or COR. Any services rendered by the contract personnel to patients or interaction with military/civilian personnel deemed unprofessional, threatening, or dangerous by the KO may be grounds for immediate termination for default or cause. Quality Assurance procedures established by the MTF shall be used for continuous monitoring. Other performance evaluation factors will be monitored that are not quantified by numerical measurements which include:

Contractor providing personnel not meeting the minimum qualification standards; inappropriate prescriptions; patient customer service comments; Contractor relationship with hospital staff/Government contracting personnel; compliance with hospital healthcare policies and procedures.

5.0. DESCRIPTIONS OF SERVICES.

5.1 Required Services: Medical Courier Services

5.1.1. Assigned to: Department of Pathology and Department of Pharmacy at Brian D. Allgood Army Community Hospital (BDAACH), UNIT 15244, BLDG 3030

APO AP 96271.

5.1.2. Government Point of Contact: COR, Commercial Phone: 05033-37-7470 or 05-03337-7470.

5.1.3. Qualifications

5.1.3.1. Temperature-controlled Vehicle: The Contractor shall have a car/van with functioning A/C. This vehicle shall be utilized to transport the laboratory, pharmaceutical items and medical supplies within temperature- controlled coolers. Vehicles shall be capable of containing multiple boxes sizes of at least Length x Width x Height: 20" x 19" x 16". Contractors shall be flexible in moving any size and weight.

5.1.3.2. Car Insurance: The contractor shall have car insurance for all vehicles. Proof of insurance shall be submitted with offers and remain active with no lapses for the duration of the contract.

5.1.3.3. Experience: The Contractor shall have a minimum of 2 years of experience in handling and transportation of clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork.

5.1.3.4. Designated Courier/Driver. The Contractor shall provide a list of designated couriers/drivers by area of the USFK installations, who shall have complete knowledge of physical location and functions of the various departments of the Medical Treatment Facilities (MTF) in order to pick up and deliver to the correct department within the required dates and times IAW paragraphs 3.7.

5.1.3.5. Quality Assurance Plan. The Contractor shall provide a Quality Assurance Plan that complies with the College of American Pathologists standards for transporting laboratory specimens, to ensure that temperature- controlled container and vehicles, and all other necessary materials, which are needed for medical-specific courier services, perform as intended.

5.1.4. Specific Duties/Tasks:

5.1.4.1. The Contractor shall provide the temperature-controlled coolers to maintain temperature integrity and a temperature data logger to show that an appropriate temperature has been maintained. The government will provide materials to maintain designated temperature requirement, such as dry ice, gel pack, etc.

5.1.4.2. The courier shall transport the specimens and medications in temperature-controlled containers to maintain temperature integrity.

5.1.4.2.1. The laboratory specimens and pharmaceuticals shall be transported in accordance with all applicable Federal, Department of Defense, and Republic of Korea guidelines. The temperature-controlled containers will be locked and/or sealed and are not to be opened. Temperature sensitive items must be appropriately stored as follows:

(1) Room Temperature Range: 15 - 30 C.

(2) Refrigerated Temperature Range: 2 - 8 C.

(3) Frozen Temperature Range: -20 to -15 C.

5.1.4.3. The courier shall pick up clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork from the clinics (MTFs) listed in Para 5.1.4.9 between the hours specified in Para. 3.7, daily, Monday thru Friday (except for US and Korean Holidays) and deliver to the BDAACH.

Services shall be in accordance with the established principles, practices and ethics of the laboratory profession.

5.1.4.3.1. If BDAACH has items to deliver to each location, the courier shall pick up from BDAACH and deliver to specific location. In case clinics have items to deliver to other clinics within an AREA specified in para 5.1.4.9., the courier shall pick-up and deliver the items between clinics when they are on the way to BDAACH or return from BDAACH to clinics.

5.1.4.3.2. The courier shall daily pick up of blood and blood products, Monday thru Friday Korean Red Cross, Gyeonggi Blood Center no later than time specified in

3.7. and deliver to BDAACH. The contractor also shall return the empty containers to Korean Red Cross, Gyeonggi Blood Center.

5.1.4.3.3. Pick up Emergent/ non routine: If the COR requests to pick-up blood and blood products on weekend and/or US and Korean Holidays, the courier shall pick up at Korean RedCross, Gyeonggi Blood Center and deliver to the BDAACH specified in para 3.7.1.6. If the clinics and/or COR request pick up on weekends and/or US and Korean Holidays, the courier shall pick up from the requesting site and deliver to the BDAACH specified in para 3.7.1.8.

5.1.4.3.4. Environmental Air Test Sampling from Department of Pharmacy/routine: The courier shall monthly pick up of Environmental Air Test Sampling once a month, and deliver to SCL (Seoul Clinical Laboratories)/ SHC (SCL Healthcare) no later than time specified in 3.7. The contractor also shall return the empty containers to BDAACH after delivery to the SCL (Seoul Clinical Laboratories)/ SHC (SCL Healthcare) specified in para 3.7.1.4.

5.1.4.4. Contents of cargo are biological and temperature sensitive. Temperature shall be maintained within the applicable temperature range stated in Para

5.1.4.2.1. as received by the courier in accordance with Para 5.1.4.8.

5.1.4.5. The courier shall provide door-to-door services. The temperature-controlled containers shall be dropped off in the designated area only at Department of Pathology and Department of Pharmacy, and the government designated personnel shall be notified that the specimens have arrived.

5.1.4.6. If delayed, the courier shall notify MTF POCs with cause for delay and estimated arrival time in transportation of diagnostic specimens to BDAACH.

5.1.4.7. If delayed, the courier shall notify MTF POCs with cause for delay and estimated arrival time in transportation of Pharmacy boxes to designated MTFs.

5.1.4.8. Laboratory Specimens and pharmacy medications are packed by the laboratory and pharmacy personnel and ready to be picked up in temperature-controlled containers provided by the Contractor. The laboratory specimens and pharmacy medications will be packed in accordance with each department's requirements and regulations.

5.1.4.9. MTF/Location. The Government may elect to add/delete locations other than the ones listed in this paragraph by contract modification.

5.1.4.9.1. AREA I - USAHC-Camp Casey Clinic, Building 807 USAG Yongsan-Casey, DSN: 737-3580/3581 Commercial Number: 05033-37-3580/3581

5.1.4.9.2. AREA II - K-16 Health Clinic, Building S250, Point of Contact for Lab is DSN: 737-2850 or Commercial Number: 02-7917-2850 / Point of Contact for Pharmacy is DSN: 737-1427 or 741-8778 / Commercial Number: 05033-37-1427.

5.1.4.9.3. AREA II - Osan Air Base, Building 777, SongTan Blvd. Unit# 2060, Pyeongtaek, South Korea. Point of Contact for Lab is DSN: 784-2025/6402 or Commercial Number 0505-784-2025/6402 / Point of Contact for Pharmacy is DSN 784-2185 / Commercial Number: 0505-784-2185.

5.1.4.9.4. AREA II - Suwon Battalion Aid Station, Building 2128, Point of Contact for Lab & Pharmacy is DSN: 788-5107 or Commercial Number: 031-220-5107.

5.1.4.9.5. AREA III - Camp Humphreys Medical Clinic, Building 555, Point of Contact for Lab is DSN: 737-5674 or Commercial Number: 05033-53-5674 / Point of Contact for Pharmacy is DSN 737-5674 / 05033-37-5674. Brian D. Allgood Army Community Hospital, Bldg. 3030/3031, Point of Contact for Lab is DSN: 737-2045 Or commercial number is 05033-37-20

5.1.4.9.6. AREA III - Camp Humphreys Midtown Clinic, Building 6370, Point of Contact is Clinic OIC, DSN: 737- 5012/5013 or Commercial Number:

02-7917-5012/5013. Point of Contact for Pharmacy is DSN 737-5028 / 05033- 37-5028

5.1.4.9.7. AREA III - Korean Redcross, Gyeonggi Blood Center at Suwon, Point of Contact is 031-220-8507 or 031-220-8527

5.1.4.9.8. AREA III -Environmental Air Test Sampling from Department of Pharmacy: SCL (Seoul Clinical Laboratories)/ SHC (SCL Healthcare), Tower-dong, 23F, Heungdeok IT valley, 13 Heungdeok 1-ro, Giheung-gu, Yongin-si, Gyeonggi-do, Point of Contact is +82-31-280-6233

5.1.4.9.9. AREA IV - Camp Carroll Health Clinic, Building S180, and Point of Contact for Lab is DSN: 737-4302 or Commercial Number: 02-7917- 4302 / Point of Contact for Pharmacy is DSN 737-4301 / Commercial Number: 05033-37-4301.

5.1.4.9.10. AREA IV - Camp Walker, Building 221, Point of Contact for Lab is DSN: 737-4800 or Commercial Number: 02-7917-4800 / Point of Contact for Pharmacy is DSN 737-4803 / Commercial Number: 05033-37-4803.

5.1.4.9.11. Emergent/non-routine: Korean Redcross, Gyeonggi Blood Center at Suwon, Point of Contact is 031- 220-8507 or 031-220-8527.

5.1.4.10. The Contractor shall have a Quality Assurance Plan to comply with the College of American Pathologists standards for transporting laboratory specimens.

5.1.4.11. The QA Plan shall address that courier/transport personnel are specifically trained to carry medical and diagnostic specimens, transport containers are leak-proof, and transport containers are appropriately marked.

5.1.4.12. The Contractor shall inspect temperature-controlled containers and vehicles on a regular basis to ensure they remain in good operational condition.

5.1.4.13. The Contractor shall submit documentation of its ground transport personnel indicating that they have satisfactorily completed training on transportation regulations of biohazards, notification procedures in case of accidents or spills, and patient confidentiality practice in compliance with local, DOD, and ROK regulations, every 3 years, to the COR and the Department of Pathology Quality Manager.

5.1.4.14. In order to facilitate the on post pass and vehicle access acquisition process, the Contractor shall provide the names of a Primary and Alternate courier for each facility serviced. Post pass and vehicle access acquisition is the responsibility of the individual facility and should be coordinated locally with the specific laboratory POCs listed in Para 5.1.4.9.

5.1.4.14.1. In the event that the Primary and Alternate couriers are unavailable, the Contractor shall contact the facility 24 hours prior to make arrangements for specimen pickup. It shall remain is the contractor's responsible to deliver to the facility on post and not at the gate.

5.1.4.14.2. The Contractor shall provide a Project Manager (PM) and Alternate Program Manager (APM) who shall be responsible for supervising the overall performance of the work. The PM and APM shall be able to speak, read, write and understand English pertaining to the performance of assigned duties. The PM and APM shall be given authority to make decisions of behalf of the Contractor on all contract matters.

5.1.4.14.3. The PM or APM shall be available at all times while work is being performed in order to coordinate work schedules and supervise the performance of the work being performed under this contract.

5.1.4.15. The Contractor is responsible for submitting an accurate invoice.

5.1.4.15.1. The Contractor may only invoice and be paid for the services actually rendered. If the Contractor performs fewer services than are provided in the contract schedule, the Government may, at the end of the applicable contract period, deobligate the excess quantities.

5.1.4.15.2. The Contractor shall provide the itemized billing statements when submitting invoices in WAWF. The billing statement shall include the contract number, period of performance, delivery start and end points, etc.

5.1.4.16. Upon completion of services, copies of all service reports shall be provided to the Lab Manager, Department of Pathology, Brian D. Allgood Army Community Hospital (BDAACH). The service reports shall contain the following detailed information: location of pick up or delivery, date, printed name and signature of the government personnel at the pickup/designated site and the courier personnel.

5.2. Requirements for all positions.

5.2.1. The Contractor shall ensure that all contract personnel providing services under this contract shall be able to read, write, and speak English well enough to effectively communicate with all parties and other health care providers.

5.2.2 Basic Computer Skills. Contract personnel shall possess knowledge, skills, and abilities required for the labor (i.e., medical terminology, basic computer skills, customer service expectations, telephone etiquette, and basic typing).

5.2.3 Physical Qualifications. Contract personnel shall be capable of meeting the physical demands of the position as outlined in the PWS. In most cases, the contract personnel may be asked to stand and/or sit for extended periods of time. However, the PWS may describe other physical demands such as lifting a specified weight or other physical activity.

5.2.4. The contract personnel shall possess sufficient initiative, interpersonal relationship skills and social sensitivity such that he/she can relate constructively to a variety of patients from diverse backgrounds.

5.2.5 The contract personnel shall have the required education, training, experience and documented current competence in the required specialty position description.

5.3. If services are provided remotely, the Contractor must adhere to all IT requirements for utilizing Government equipment and accessing Government systems.

Supporting equipment will be at the vendor's expense. i.e. interfaces, hardware, and software.

6.0. APPLICABLE TECHNICAL ORDERS, SPECIFICATIONS, REGULATIONS, AND MANUALS.

Following is a list of basic publications applicable to this performance based statement of work. The Contractor is obligated to follow these publications.

Applicable Publications

Public Law:

Public Law 91-596 Occupational Safety and Health Act of 1970 Public Law 104-191 Health Insurance Portability and Accountability Act of 1996

Accreditation Manuals:

The Joint Commission (TJC) Manual (Current Edition)

Defense Health Agency:

DHA-AI 001 Telework Program DHA-AI 003 Physical Security Program DHA-AI 034 Drug-Free Workplace Program DHA-AI 050 Accounting of Disclosures of Personally Identifiable Information (PII) and Protected Health Information (PHI) DHA-AI 5015.01 Records Management DHA-AI 5200.02 Information Security Program DHA-AI 5200.03 Operations Security (OPSEC) Program

DHA-AI

DHAPI 6000.03 Life Support Training Certification Requirements and Guidance DHAPI 6010.02 MHS Prescription Drug Monitoring Program DHAPI 6015.02 Beneficiary Counseling and Assistance Coordinator (BCAC) and Debt Collection Assistance Officer (DCAO) DHAPI 6025.04 Pain Management and Opioid Safety in the MHS DHAPI 6025.06 Standardized Templates for Primary Care Clinical Encounter Documentation DHAPI 6025.10 Standard Processes, Guidelines, and Responsibilities of the DoD Patient Bill of Rights and Responsibilities in the Military Health System (MHS) Military Medical Treatment Facilities (MTFs) DHAPI 6025.20 Medical Management (MM) Program within the Military Health System (MHS) DHAPI 6025.26 Standard Processes for the Military Health System (MHS) Nurse Advice Line (NAL) DHAPI 6025.27 Integration of Primary Care Behavioral Health (PCBH) Services into Patient-Centered Medical Home (PCMH) and Other Primary Care Service Settings within the Military Health System (MHS) DHAPI 6025.28 Standard Processes and Procedures for Communication of Laboratory and Radiology Results DHAPI 6025.29 Provision of Human Immunodeficiency Virus (HIV) Pre-Exposure Prophylaxis (PrEP) for Persons at High Risk of Acquiring HIV Infection DHAPI 6025.33 Acupuncture Practice in Military Treatment Facilities DHAPI 6025.39 Medical Ethics in the Military Health System DHAPI 6025.42 Routine Adult Transthoracic Echocardiogram (TTE) Standards for all Military Medical Treatment Facilities (MTFs) DHAPI 6040.07 Medical Coding of the DOD Health Record DHAPI 6401.01 Dental Sedation Medical Management DHAPI 6490.02 Behavioral Health (BH) Treatment and Outcomes Monitoring DHAPM 6025.01 Primary Care Behavioral Health (PCBH) Standards DHAPM 6025.13, Volumes 1-7 Clinical Quality Management in the Military Health System www.health.mil/Reference-Center/DHA-publications

Department of Defense (DoD):

DoD 5200.1-R Information Security Program DoD 5200.2 Personnel Security Program DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card DoD 5210.42-R Nuclear Weapons Personnel Reliability Program (PRP) Regulation DoD 5400.7-R DoD Freedom of Information Act DoD 5400.11-R Department of Defense Privacy Program DoD 6010.13-M Medical Expense and Performance reporting System for Fixed Military Medical And Dental Treatment Facilities Manual DoD 6010.15-M Military Treatment Facility Uniform Business Office (UBO) Manual DoD 6015.1-M Glossary of Healthcare Terminology DoD 6025.18-R DoD Health Information Privacy Regulation DoD 6055.5-M Occupational Medical Examinations and Surveillance Manual DoD 8580.02-R HIPAA Security Rule DoDD 5144.02 Information Technology Standards in the DoD DoDD 5205.2 DoD Operations Security (OPSEC) Program DoDD 5400.11 DoD Privacy Program DoDD 5500.07 Standards of Conduct DoDD 6000.14 Patient Bill of Rights and Responsibilities in the Military Health System (MHS) DODM 6025.13 Medical Quality Assurance (MQA) in the Military Health System (MHS) DoDD 6040.41 Medical Records Retention and Coding at Military Treatment Facilities DoDD 6205.02E Policy and Program for Immunizations to Protect the Health of Service Members and Military Beneficiaries DoDD 8190.3 Smart Card Technology DoDD 8500.01E Information Assurance DoDI 1100.22 Policy and Procedures for Determining Workforce Mix DoDI 1402.5 Criminal History Background Checks on Individuals in Child Care Services DoDI 3020.37 Continuation of Essential DoD Contractor Services During a Crises DoDI 5200.02 DoD Personnel Security Program (PSP) DoDI 6000.11 Patient Movement DoDI 6015.23 Delivery of Healthcare at Military Treatment Facilities: Foreign Service Care; Third Party Collection; Beneficiary Counseling and Assistance Coordinators (BCACs) DoDI 6025.8 Ambulatory Procedure Visit (APV) DoDI 6025.13 Medical Quality Assurance (MQA) and Clinical Quality Management in the Military Health System DoDM 6025.13 Medical Quality Assurance (MQA) and Clinical Quality Management in the Military Health System (MHS) DoDI 6025.18 Privacy of Individual Identifiable Health Information in DoD Health Care Programs DoDI 6040.40 Military Health System Data Quality Management Control Procedures DoDI 6040.42 Medical Encounter and Coding at Military Treatment Facilities DoDI 6040.43 Custody and Control of Outpatient Medical Records DoDI 6205.2 Immunization Requirements

DoDD 6459.01 Sexual Assault and Response (SAPR) Program

7.0. ACRONYMS AND DEFINITIONS.

AHLTA Armed Forces Longitudinal Technology Application AQL Acceptable Quality Level BAA Business Associate Agreement BLS Basic Life Support CAC Common Access Card CAF Central Adjudication Facility CDC Centers for Disease Control CE Continuing Education CFR Code of Federal Regulations CHBC Criminal History Background Check CHCS Composite Health Care System CLIN Contract Line Item Number CNACI Child Care National Agency Check with Inquiries COR Contracting Officer Representative CPARS Contractor Performance Assessment Reporting System DEA Drug Enforcement Administration DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DMHRSi Defense Medical Human Resources System - internet DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DTF Dental Treatment Facility e-QIP Electronic Questionnaires for Investigations Processing ERP Enterprise Resource Planning FAR Federal Acquisition Regulation FIPS PUB Federal Information Processing Standards Publication FTE Full-Time Equivalent FTR Federal Travel Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 HSPD Homeland Security Presidential Directive IA Information Assurance IAW In Accordance With JTR Joint Travel Regulation KO Contracting Officer KPP Key Performance Parameter MAC Multiple Award Contract MHS Military Health System MTF Military or Medical Treatment Facility NACI National Agency Check with Written Inquiries NAICS North American Industry Classification System NoPP Notice of Privacy Practices PHI Protected Health Information PII Personally Identifiable Information PKO Procuring Contracting Officer PMO Program Management Office PRS Performance Requirements Summary PSC Product Service Code PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Plan WAWF Wide Area Work Flow

END OF PERFORMANCE WORK STATEMENT

PERFORMANCE REQUIREMENTS SUMMARY

Statements Standards/ AQLs

Inspections

R a ti n g s

What: Temperature logs, seal integrity, vehicle condition.

How: 100% review of documents, continuous

5.1.4.2.1. The laboratory specimens and pharmaceuticals shall be transported in accordance with all applicable Federal, Department of Defense, and Republic of Korea guidelines. The temperature-controlled containers will be locked and/or sealed and are not to be opened.

100% compliance observation, customer feedback trouble reports

Who: COR, BDAACH Lab Managers, Clinic POCs.

5.1.4.3. The courier shall pick up clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork from the clinics (MTFs) listed in Para 5.1.4.9 between the hours specified in Para. 3.7, daily, Monday thru Friday (except for US and Korean Holidays) and deliver to the BDAACH. Services shall be in accordance with the established principles, practices and ethics of the laboratory profession.

Satisfactory:

95% or greater of the specimen pick up within the designated timeframe.

Unsatisfactor y:

Less than 95% of the specimen pick within the designated timeframe.

What: Scheduled courier runs, transit times, delivery logs.

How: 100% review of documents, continuous observation, customer feedback trouble reports.

Who: COR, BDAACH Lab Managers, Clinic POCs.

5.1.4.4. Contents of cargo are biological and temperature sensitive. Temperature shall be maintained within the applicable temperature range stated in Para 5.1.4.2.1. as received by the courier in accordance with Para 5.1.4.8.

100% compliance

What: Temperature logs, seal integrity, vehicle condition.

How: 100% review of documents, continuous observation, customer feedback trouble reports.

Who: COR,…