HT0011-12-R-0019-0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this modification is to change the statement of w ork and extend to response time by 7 days.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 9

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Feb-2012

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HT0011-12-R-0019

X 9B. DATED (SEE ITEM 11)

06-Feb-2012

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-Feb-2012

CODE

TRICARE MANAGEMENT ACTIVITY

CONTRACT OPERATIONS DIV (COD)

5111 LEESBURG PIKE

SUITE 550

FALLS CHURCH VA 22041

HT0011 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HT0011-12-R-0019

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 10-Mar-2012 12:00 PM to 17-Mar-2012 12:00 PM.

The following have been modified:

STATEMENT OF WORK

C.1. BACKGROUND

The Department of Defense (DoD) established the Computer/Electronic Accommodations Program (CAP) in 1990 to improve accessibility for people with disabilities throughout the DoD and remove the cost of accommodations. The TRICARE Management Activity (TMA), a field activity in the Office of the Assistant Secretary of Defense (Health Affairs), serves as the executive agent for CAP. CAP is housed at TMA's Office of the Chief Information Officer (OCIO). CAP's mission is to provide assistive technology and accommodations to ensure people with disabilities and wounded service members have equal access to the information technology environment and opportunities throughout the Federal Government. In October 2000, the National Defense Authorization Act granted CAP the authority to provide assistive technology, devices, and services to any department or agency in the Federal Government upon the request of the head of the agency. Via this authority, CAP is the Federal Government's centrally funded accommodations program, providing assistive technology solutions at no cost to the requesting agency. Much of CAP's success lies in the ability to provide assistive technology and reasonable accommodations to employees quickly and easily, which can increase employment and retention of employees with disabilities.

On October 17, 2006, the National Defense Authorization Act granted CAP the authority to provide assistive technology to wounded/injured service members allowing them to retain the equipment upon separation. CAP provides the assistive technology to the service members and coordinates the service as outlined in the Department of Defense Instruction (DoDI) 6025.22.

Since the inception of CAP, procurement of information technology management support services provided best administrative value to CAP as it expanded and provided over 12,000 service requests for assistive technology and accommodation to 68 Federal agency partners and wounded Service members in Fiscal Year 2010.

C.2. OBJECTIVE

Provide Assistive Technology and Accommodation Services to Federal Employees with disabilities and Wounded Service Members CONUS locations, specifically The TRICARE North Region which includes Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin and portions of Iowa (Rock Island Arsenal area), Missouri (St. Louis area) and Tennessee (Ft. Campbell area).

C.3. SCOPE OF WORK

The contractor shall provide assistive technology services to Federal Employees and Wounded Service Members with dexterity, vision, hearing, cognitive, and communication Impairments in accordance with this BPA and the statement of work provided for each order, which includes at a minimum the following requirements:

Brand name services are selected by medical professionals, therapists and neurologists across the country for people with disabilities and Service members. These experts have provided detailed information based on their studies and have requested services specifically primarily due to mobility issues and cognitive functioning. The brand name services are recognized among medical professionals as very helpful tools to aid in the rehabilitation of service members especially with speech and vision impairments. The use of these services enables service members to download extremely useful applications that have the ability to improve their quality of life during their rehabilitation process. The type of services recommended by the therapists and neurologists could greatly improve recovery as well as quality of life for service members.

Their recommendations has assisted the Service members with injuries, deficits and rehabilitation process, including those that allow for speech-to-tech, augmentative communication abilities and readers to assist with dexterity, speech and vision deficits. The medical professional at the various military treatment facilities request the specify services because of it’s able to be used in the rehabilitation and recovery of the Service members. These devices are the only ones that provide features to assist with deficits and recovery.

Brand name technical services, need assessment and hardware installations Assistive Technologies services related to Dexterity, Vision, Hearing, Cognitive, and

Communication disabilities

The contractor is required to rendered services on projected schedules. Work required shall be delineated by orders issued by the Contracting Officer and/or COR(s) listed in Section G for the offices listed at Section F. All services provided shall be defined by orders and shall be in accordance with a statement of work and the terms and conditions of this BPA.

C.4. TASKS

1. Dragon Technical Services

Assistance to ensure the successful implementation and integration of what can be complicated speech recognition software, which is helpful to individuals requiring cognitive and/or dexterity accommodations; enabling the user to speak words rather than type. Speech recognition software is frequently easier to use because of a cognitive inability to process the acts of typing and thinking simultaneously. Speech recognition software assists people with more severe dexterity disabilities (cerebral palsy, prosthesis, polio, quadriplegia, severe carpal tunnel, etc.), by allowing users to "type" by using voice alone or in conjunction with the alternative keyboard/pointing devices. This AT provides users with the capability to create text and operate a computer by speaking. Because the system learns the user's voice, it can accommodate individuals with accents and speech impairments.

Dragon Naturally Speaking Professional is the most-widely used and supported speech recognition software use in the federal government.

Because of the complicated nature of the software, an expert on Dragon Naturally Speaking is required in order to assist the federal employee to use this tool to its full capacity, specifically for those federal employees with dexterity disabilities who are using the speech recognition software for the very first time. Dragon Naturally Speaking provides the tools for a person with dexterity disabilities that makes it possible to access the computer environment and work independently. Providing installation, ensuring there are no integration issues and providing in person trouble shooting are imperative to the process to ensure that the CAP customers who specifically requested these services are supported in the use of their new technology.

Trainer must assist the end user with setting up, integrating, and using

Dragon Naturally Speaking to perform their essential job functions, to include training with the IT equipment and software in use in the end user’s office.

2. Hardware Installation

Installer must ensure the safe and effective installation of assistive technology and ergonomic hardware in the end user’s workspace. Installer must coordinate with the end user and their supervision to ensure that workplace equipment regulations are being followed and that the equipment is set up to the satisfaction of the end user.

3. JAWS Technical Services

Jaws Technical Services is a service provided to CAP customers who require the use of JAWS software. Technical Services include installation, training, and the integration of the settings of the Jaws Screen reader with the user interface of the agency's applications. This is ideal for Federal Emplpoyees who have vision limitations.

The JAWS-brand screen reader is the most-widely used and supported screen reader platform in the federal government. The software application can read any file type. Comparable platforms cost an average of 37% more (see Kurzweil 3000-series brand screen reader). JAWS also has several features which are not standard on all screen reader platforms, including:

start within text option, highlight as read option, and reading of each screen title as it is opened. This is an essential feature which allows the employee with a visual impairment to identify where they are located on any given computer application which is required by the customer. The software is so complex and complicated to use that an expert on assistive technology is needed to implement and integrate of the screen reader software, which is essential for individuals who are losing their sight and are blind; enabling users to hear what is on the screen of the computer.

The technical service provider must ensure that JAWS software is properly set up on the end user’s equipment and provide training to use JAWS in conjunction with the user’s IT equipment and software to accomplish their essential job functions.

4. Kurzweil 1000 Technical Services

Kurzweil 1000 Technical Services ensure the successful implementation and integration of what can be complicated scanning and reading software, which is essential to individuals who are blind and visually impaired. The software makes printed or electronic text readily available to people who are visually impaired. The technical service allows users to completely understand and make usage of the software to its full capacity.

Technical Services provider must ensure that Kurzweil 1000 software is properly set up and functioning on the end user’s computer and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job functions.

5. Kurzweil 3000 Technical Services

Kurzweil 3000 Technical Services ensure the successful implementation and integration of what can be complicated reading, writing, and learning software. Kurzweil 3000 helps users increase their reading speed and helps them learn and study independently. Since the Kurzweil 3000 is being used by individuals with cognitive limitations, such as dyslexia,, many would be unable to pick up and use the software effectively. With some help, they will be able to take full advantage of the software, increasing their understanding of the work their doing and becoming more efficient.

Kurzweil 3000 is the leading reading, writing learning solution for individuals of all ages with learning difficulties like dyslexia, attention deficit disorder (ADD) and other literacy difficulties. Because of the complicated nature of the software an expertise on Kurzweil 3000 is required in order for the federal employee to use this tool to its full capacity. Kurzweil 3000 provides the tools to improve reading speed and comprehension, plus a suite of features that make it possible to learn and work independently.

Technical Services provider must ensure that Kurzweil 3000 software is properly set up and functioning on the end user’s computer and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job

6. Need Assessment

A needs assessment provider must work with an employee to evaluate and assess their assistive technology and/or ergonomic needs, then provide CAP with a report indicating the user’s requirements along with suggested or recommended equipment or services that will fulfill that user’s needs.

7. On-Site Technical Services

The technical service provider must contact, meet with, and evaluate the assistive technology needs of the end user and provide training and integration support to facilitate the use of the user’s assistive technology to perform their essential job

8. OpenBook/Pearl Technical Services

Openbook Technical Services educates Openbook users the proper manner for successful integration with other assistive technology such as Jaws. For example, when a screen reader is being used, the screen reader must be installed before Openbook.

Openbook converts printed documents or graphic-based text information into an electronic text format on the user’s PC – using speech output and optical character recognition (OCR). The PEARL Camera supports the features of Openbook 9.0 to provide industry-leading OCR. With Openbook, the PEARL folding camera deploys quickly to connect the user to their PC; allowing those employees with a disability to instantaneously snap a picture of their reading material and be reading in seconds. Openbook works along with Jaws as well. To ensure the successful implementation and integration of what can be complicated scanner/reader software, which is helpful for individual with vision disabilities software service is needed to understand and use the software to its full capacity.

Technical Services provider must ensure that Openbook software is properly set up and functioning on the end user’s computer and scanning device and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job functions.

PEARL is the scanner designed to work with Openbook, this would not be provided independently of Openbook technical services.

9. Zoom Text Technical Services

ZoomText Technical Services ensure the successful implementation and integration of what can be complicated magnification and reader software, which is essential to individuals with low vision and legally blind. This magnification and reader software enables the user to see what is on the PC’s screen as well as read from computer applications. The technical service allows users to completely understand and make usage of the software to its full capacity. Zoomtext is able to interrelate with all computer applications.

ZoomText is the most widely certified screen magnification/reader package in the federal government. ZoomText is also NMCI certified. Federal employees request that service performed is necessary in order for them to completely understand the magnification/reader package. Integration software is needed for the federal employees who use ZoomText in order to perform their job duties.

Technical Services provider must ensure that Zoomtext software is properly set up and functioning on the end user’s computer and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job functions.

10. Installation of Ergonomic Related Equipment

Physical installation of ergonomic equipments such as keyboard tray, corner sleeve, monitor mount, and etc.

11. Reports:

Contractor shall not separate price reports. Unless otherwise specified, contractor shall provide reports biweekly to include, at a minimum; spreadsheet to include recipient name, item(s) sent, pricing, mailing tracking number, and mailing carrier. The Contracting Officer may request additional reports as needed.

C.4.1. BPA MANAGEMENT

Upon award of an order, the contractor shall provide a point of contact for each order under this Agreement at a minimum:

a. Identification of a Point of Contact by name, who shall assure that all aspects of this Agreement and any agreement are satisfied in the areas of direction, deliverables, and administration.

b. Develop, track and report on individual orders.

c. Conduct training in accordance with requirements identify in the orders.

C.5 ORDERS:

C.5.1 Ordering Procedures

Authorized CORs or their designated personnel will be issuing the calls.

C.5.2. DELIVERY TICKETS

All services under this Agreement, if any, shall be accompanied by delivery tickets, which shall contain the following minimum information:

• Name and date of supplier

• BPA number and Order number

• CAP Request Identification Number, which will be provided in the order

• Itemized list of services furnished

• Quantity, unit price, and extension of each line (less applicable discounts)

• Signed delivery sheet or tracking spreadsheet

For all services under this agreement, the contractor shall provide the authorized representative with two (2) copies of the delivery/sales ticket(s) for each call completed. Both copies shall be signed by the authorized representative acknowledging receipt of the goods/services. One copy is for the receiving activity and the other for the COR.

C.5.3. INSPECTION AND ACCEPTANCE:

Services delivered under this agreement must be inspected and accepted at the final destination point by a government representative from the receiving section and shall be identified on the contractor’s delivery ticket(s) sales slip(s) for the delivered item(s) to conform to the requirement of this agreement. If the items(s) delivered do not conform to the requirements of this agreement, the service(s) shall not be accepted and the delivery ticket(s) or sales slips(s) adjusted accordingly. The authorized representatives specified in the order, of the requiring activity, are responsible for calls, quality assurance, surveillance, and inspection and acceptance or non-acceptance of all services performed under this agreement.

C.5.4. INSTRUCTION BY UNAUTHORIZED THIRD PERSONS:

Individuals not authorized in writing by the Contracting Officer may not place orders and constitutes an unauthorized order. The Government shall not be liable for any claims or damage as a result, and shall not be grounds for subsequent payments for resulting supplies and services.

C.6. SECTION 508 COMPLIANCE REQUIREMENTS

All services purchased under this Agreement shall be 508 compliant. The contractor shall be required to have knowledge of 508 requirements in order to select the best course of action in support of this Agreement and in the performance of various duties such as website and common drive maintenance.

(End of Summary of Changes)