HT0011-12-R-0019.pdf

TRICARE MANAGEMENT ACTIVITY

CONTRACT OPERATIONS DIV (COD)

5111 LEESBURG PIKE

SUITE 550

FALLS CHURCH VA 22041

703-681-1143

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

X

CODE

HT0011-12-R-0019 06-Feb-2012

b. TELEPHONE NUMBER

703-681-5996

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 10 Mar 2012

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAYMENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

HT0011

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ALIM KOROMA

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

SB

HUBZONE SB

SET ASIDE: % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

2 COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

X

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

X

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

REQUEST FOR QUOTE PAGE J-3

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 200 Each Dragon Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

FOB: Destination

BRAND NAME/SOLE SOURCE: BN

NET AMT

0002 200 Each Software Installation Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-4

0003 200 Each JAWS Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

0004 200 Each Kurweil 1000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

0005 200 Each Kurweil 3000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-5

0006 200 Each Need Assessment

FFP

(2 Hours Per Customer). See section C.4 in the statement of work for more details.

0007 60 Each On-site Interpreting Services

FFP

(4 Hours Per Customer). See section C.4 in the statement of work for more details.

0008 200 Each OpenBook/Pearl Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-6

0009 200 Each Zoom Text Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

0010 100 Each Ergonomic Related Equipment Installation

FFP

See section C.4 in the statement of work for more details.

0011 Week Report

FFP

See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-7

0012 Lot Travel Cost

COST

See Schedule for more details

ESTIMATED COST

1001 200 Each OPTION Dragon Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

1002 200 Each OPTION Software Installation Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-8

1003 200 Each OPTION JAWS Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

1004 200 Each OPTION Kurweil 1000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

1005 200 Each OPTION Kurweil 3000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-9

1006 200 Each OPTION Need Assessment

FFP

(2 Hours Per Customer). See section C.4 in the statement of work for more details.

1007 60 Each OPTION On-site Interpreting Services

FFP

(4 Hours Per Customer). See section C.4 in the statement of work for more details.

1008 200 Each OPTION OpenBook/Pearl Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-10

1009 200 Each OPTION Zoom Text Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

1010 100 Each OPTION Ergonomic Related Equipment Installation

FFP

See section C.4 in the statement of work for more details.

1011 Week OPTION Report

FFP

REQUEST FOR QUOTE PAGE J-11

1012 Lot OPTION Travel Cost

COST

2001 200 Each OPTION Dragon Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

2002 200 Each OPTION Software Installation Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-12

2003 200 Each OPTION JAWS Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

2004 200 Each OPTION Kurweil 1000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

2005 200 Each OPTION Kurweil 3000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-13

2006 200 Each OPTION Need Assessment

FFP

(2 Hours Per Customer). See section C.4 in the statement of work for more details.

2007 60 Each OPTION On-site Interpreting Services

FFP

(4 Hours Per Customer). See section C.4 in the statement of work for more details.

2008 200 Each OPTION OpenBook/Pearl Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-14

2009 200 Each OPTION Zoom Text Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

2010 100 Each OPTION Ergonomic Related Equipment Installation

FFP

See section C.4 in the statement of work for more details.

2011 Week OPTION Report

FFP

REQUEST FOR QUOTE PAGE J-15

2012 Lot OPTION Travel Cost

COST

3001 200 Each OPTION Dragon Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

3002 200 Each OPTION Software Installation Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-16

3003 200 Each OPTION JAWS Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

3004 200 Each OPTION Kurweil 1000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

3005 200 Each OPTION Kurweil 3000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-17

3006 200 Each OPTION Need Assessment

FFP

(2 Hours Per Customer). See section C.4 in the statement of work for more details.

3007 60 Each OPTION On-site Interpreting Services

FFP

(4 Hours Per Customer). See section C.4 in the statement of work for more details.

3008 200 Each OPTION OpenBook/Pearl Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-18

3009 200 Each OPTION Zoom Text Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

3010 100 Each OPTION Ergonomic Related Equipment Installation

FFP

See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-19

3011 Week OPTION Report

FFP

.See section C.4 in the statement of work for more details.

3012 Lot OPTION Travel Cost

COST

4001 200 Each OPTION Dragon Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-20

4002 200 Each OPTION Software Installation Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

4003 200 Each OPTION JAWS Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

4004 200 Each OPTION Kurweil 1000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-21

4005 200 Each OPTION Kurweil 3000 Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

4006 200 Each OPTION Need Assessment

FFP

(2 Hours Per Customer). See section C.4 in the statement of work for more details.

4007 60 Each OPTION On-site Interpreting Services

FFP

(4 Hours Per Customer). See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-22

4008 200 Each OPTION OpenBook/Pearl Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

4009 200 Each OPTION Zoom Text Technical Services

FFP

(8 Hours Per Customer). See section C.4 in the statement of work for more details.

4010 100 Each OPTION Ergonomic Related Equipment Installation

FFP

See section C.4 in the statement of work for more details.

REQUEST FOR QUOTE PAGE J-23

4011 Week OPTION Report

FFP

.See section C.4 in the statement of work for more details.

4012 Lot OPTION Travel Cost

COST

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government 0005 Destination Government Destination Government 0006 Destination Government Destination Government 0007 Destination Government Destination Government 0008 Destination Government Destination Government 0009 Destination Government Destination Government 0010 Destination Government Destination Government 0011 Destination Government Destination Government

REQUEST FOR QUOTE PAGE J-24

0012 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government 1005 Destination Government Destination Government 1006 Destination Government Destination Government 1007 Destination Government Destination Government 1008 Destination Government Destination Government 1009 Destination Government Destination Government 1010 Destination Government Destination Government 1011 Destination Government Destination Government 1012 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 2005 Destination Government Destination Government 2006 Destination Government Destination Government 2007 Destination Government Destination Government 2008 Destination Government Destination Government 2009 Destination Government Destination Government 2010 Destination Government Destination Government 2011 Destination Government Destination Government 2012 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 3005 Destination Government Destination Government 3006 Destination Government Destination Government 3007 Destination Government Destination Government 3008 Destination Government Destination Government 3009 Destination Government Destination Government 3010 Destination Government Destination Government 3011 Destination Government Destination Government 3012 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government 4004 Destination Government Destination Government 4005 Destination Government Destination Government 4006 Destination Government Destination Government 4007 Destination Government Destination Government 4008 Destination Government Destination Government 4009 Destination Government Destination Government 4010 Destination Government Destination Government 4011 Destination Government Destination Government 4012 Destination Government Destination Government

REQUEST FOR QUOTE PAGE J-25

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC

0001 15 dys. ADC 200 N/A

0002 15 dys. ADC 200 N/A

0003 15 dys. ADC 200 N/A

0004 15 dys. ADC 200 N/A

0005 N/A N/A N/A N/A

0006 15 dys. ADC 200 N/A

0007 15 dys. ADC 60 N/A

0008 15 dys. ADC 200 N/A

0009 N/A N/A N/A N/A

0010 15 dys. ADC 100 N/A

0011 15 dys. ADC N/A

0012 15 dys. ADC N/A

1001 15 dys. ADC 200 N/A

1002 15 dys. ADC 200 N/A

1003 15 dys. ADC 200 N/A

1004 15 dys. ADC 200 N/A

1005 N/A N/A N/A N/A

1006 15 dys. ADC 200 N/A

REQUEST FOR QUOTE PAGE J-26

1007 15 dys. ADC 60 N/A

1008 15 dys. ADC 200 N/A

1009 N/A N/A N/A N/A

1010 15 dys. ADC 100 N/A

1011 15 dys. ADC N/A

1012 15 dys. ADC N/A

2001 15 dys. ADC 200 N/A

2002 15 dys. ADC 200 N/A

2003 15 dys. ADC 200 N/A

2004 15 dys. ADC 200 N/A

2005 N/A N/A N/A N/A

2006 15 dys. ADC 200 N/A

2007 15 dys. ADC 60 N/A

2008 15 dys. ADC 200 N/A

2009 N/A N/A N/A N/A

2010 15 dys. ADC 100 N/A

2011 15 dys. ADC N/A

2012 15 dys. ADC N/A

3001 15 dys. ADC 200 N/A

REQUEST FOR QUOTE PAGE J-27

3002 15 dys. ADC 200 N/A

3003 15 dys. ADC 200 N/A

3004 15 dys. ADC 200 N/A

3005 N/A N/A N/A N/A

3006 15 dys. ADC 200 N/A

3007 15 dys. ADC 60 N/A

3008 15 dys. ADC 200 N/A

3009 N/A N/A N/A N/A

3010 15 dys. ADC 100 N/A

3011 15 dys. ADC N/A

3012 15 dys. ADC N/A

4001 15 dys. ADC 200 N/A

4002 15 dys. ADC 200 N/A

4003 15 dys. ADC 200 N/A

4004 15 dys. ADC 200 N/A

4005 N/A N/A N/A N/A

4006 15 dys. ADC 200 N/A

4007 15 dys. ADC 60 N/A

4008 15 dys. ADC 200 N/A

4009 N/A N/A N/A N/A

REQUEST FOR QUOTE PAGE J-28

4010 15 dys. ADC 100 N/A

4011 15 dys. ADC N/A

4012 15 dys. ADC N/A

STATEMENT OF WORK

C.1. BACKGROUND

The Department of Defense (DoD) established the Computer/Electronic Accommodations Program (CAP) in 1990 to improve accessibility for people with disabilities throughout the DoD and remove the cost of accommodations. The TRICARE Management Activity (TMA), a field activity in the Office of the Assistant Secretary of Defense (Health Affairs), serves as the executive agent for CAP. CAP is housed at TMA's Office of the Chief Information Officer (OCIO). CAP's mission is to provide assistive technology and accommodations to ensure people with disabilities and wounded service members have equal access to the information technology environment and opportunities throughout the Federal Government. In October 2000, the National Defense Authorization Act granted CAP the authority to provide assistive technology, devices, and services to any department or agency in the Federal Government upon the request of the head of the agency. Via this authority, CAP is the Federal Government's centrally funded accommodations program, providing assistive technology solutions at no cost to the requesting agency. Much of CAP's success lies in the ability to provide assistive technology and reasonable accommodations to employees quickly and easily, which can increase employment and retention of employees with disabilities.

On October 17, 2006, the National Defense Authorization Act granted CAP the authority to provide assistive technology to wounded/injured service members allowing them to retain the equipment upon separation. CAP provides the assistive technology to the service members and coordinates the service as outlined in the Department of Defense Instruction (DoDI) 6025.22.

Since the inception of CAP, procurement of information technology management support services provided best administrative value to CAP as it expanded and provided over 12,000 service requests for assistive technology and accommodation to 68 Federal agency partners and wounded Service members in Fiscal Year 2010.

C.2. OBJECTIVE

Provide Assistive Technology and Accommodation Services to Federal Employees with disabilities and Wounded Service Members CONUS locations, specifically The TRICARE North Region which includes Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin and portions of Iowa (Rock Island Arsenal area), Missouri (St. Louis area) and Tennessee (Ft. Campbell area).

REQUEST FOR QUOTE PAGE J-29

C.3. SCOPE OF WORK

The contractor shall provide assistive technology services to Federal Employees and Wounded Service Members with dexterity, vision, hearing, cognitive, and communication Impairments in accordance with this BPA and the statement of work provided for each order, which includes at a minimum the following requirements:

Brand name services are selected by medical professionals, therapists and neurologists across the country for people with disabilities and Service members. These experts have provided detailed information based on their studies and have requested services specifically primarily due to mobility issues and cognitive functioning. The brand name services are recognized among medical professionals as very helpful tools to aid in the rehabilitation of service members especially with speech and vision impairments. The use of these services enables service members to download extremely useful applications that have the ability to improve their quality of life during their rehabilitation process. The type of services recommended by the therapists and neurologists could greatly improve recovery as well as quality of life for service members.

Their recommendations has assisted the Service members with injuries, deficits and rehabilitation process, including those that allow for speech-to-tech, augmentative communication abilities and readers to assist with dexterity, speech and vision deficits. The medical professional at the various military treatment facilities request the specify services because of it’s able to be used in the rehabilitation and recovery of the Service members. These devices are the only ones that provide features to assist with deficits and recovery.

Brand name technical services, need assessment and hardware installations Assistive Technologies services related to Dexterity, Vision, Hearing, Cognitive, and

Communication disabilities

The contractor is required to rendered services on projected schedules. Work required shall be delineated by orders issued by the Contracting Officer and/or COR(s) listed in Section G for the offices listed at Section F. All services provided shall be defined by orders and shall be in accordance with a statement of work and the terms and conditions of this BPA.

C.4. TASKS

1. Dragon Technical Services

Assistance to ensure the successful implementation and integration of what can be complicated speech recognition software, which is helpful to individuals requiring cognitive and/or dexterity accommodations; enabling the user to speak words rather than type. Speech recognition software is frequently easier to use because of a cognitive inability to process the acts of typing and thinking simultaneously. Speech recognition software assists people with more severe dexterity disabilities (cerebral palsy, prosthesis, polio, quadriplegia, severe carpal tunnel, etc.), by allowing users to "type" by using voice alone or in conjunction with the alternative

REQUEST FOR QUOTE PAGE J-30

keyboard/pointing devices. This AT provides users with the capability to create text and operate a computer by speaking. Because the system learns the user's voice, it can accommodate individuals with accents and speech impairments.

Dragon Naturally Speaking Professional is the most-widely used and supported speech recognition software use in the federal government.

Because of the complicated nature of the software, an expert on Dragon Naturally Speaking is required in order to assist the federal employee to use this tool to its full capacity, specifically for those federal employees with dexterity disabilities who are using the speech recognition software for the very first time. Dragon Naturally Speaking provides the tools for a person with dexterity disabilities that makes it possible to access the computer environment and work independently. Providing installation, ensuring there are no integration issues and providing in person trouble shooting are imperative to the process to ensure that the CAP customers who specifically requested these services are supported in the use of their new technology.

Trainer must assist the end user with setting up, integrating, and using

Dragon Naturally Speaking to perform their essential job functions, to include training with the IT equipment and software in use in the end user’s office.

2. Hardware Installation

Installer must ensure the safe and effective installation of assistive technology and ergonomic hardware in the end user’s workspace. Installer must coordinate with the end user and their supervision to ensure that workplace equipment regulations are being followed and that the equipment is set up to the satisfaction of the end user.

3. JAWS Technical Services

Jaws Technical Services is a service provided to CAP customers who require the use of JAWS software. Technical Services include installation, training, and the integration of the settings of the Jaws Screen reader with the user interface of the agency's applications. This is ideal for Federal Emplpoyees who have vision limitations.

The JAWS-brand screen reader is the most-widely used and supported screen reader platform in the federal government. The software application can read any file type. Comparable platforms cost an average of 37% more

REQUEST FOR QUOTE PAGE J-31

(see Kurzweil 3000-series brand screen reader). JAWS also has several features which are not standard on all screen reader platforms, including:

start within text option, highlight as read option, and reading of each screen title as it is opened. This is an essential feature which allows the employee with a visual impairment to identify where they are located on any given computer application which is required by the customer. The software is so complex and complicated to use that an expert on assistive technology is needed to implement and integrate of the screen reader software, which is essential for individuals who are losing their sight and are blind; enabling users to hear what is on the screen of the computer.

The technical service provider must ensure that JAWS software is properly set up on the end user’s equipment and provide training to use JAWS in conjunction with the user’s IT equipment and software to accomplish their essential job functions.

4. Kurzweil 1000 Technical Services

Kurzweil 1000 Technical Services ensure the successful implementation and integration of what can be complicated scanning and reading software, which is essential to individuals who are blind and visually impaired. The software makes printed or electronic text readily available to people who are visually impaired. The technical service allows users to completely understand and make usage of the software to its full capacity.

Technical Services provider must ensure that Kurzweil 1000 software is properly set up and functioning on the end user’s computer and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job functions.

5. Kurzweil 3000 Technical Services

Kurzweil 3000 Technical Services ensure the successful implementation and integration of what can be complicated reading, writing, and learning software. Kurzweil 3000 helps users increase their reading speed and helps them learn and study independently. Since the Kurzweil 3000 is being used by individuals with cognitive limitations, such as dyslexia,, many would be unable to pick up and use the software effectively. With some help, they will be able to take full advantage of the software, increasing their understanding of the work their doing and becoming more efficient.

REQUEST FOR QUOTE PAGE J-32

Kurzweil 3000 is the leading reading, writing learning solution for individuals of all ages with learning difficulties like dyslexia, attention deficit disorder (ADD) and other literacy difficulties. Because of the complicated nature of the software an expertise on Kurzweil 3000 is required in order for the federal employee to use this tool to its full capacity. Kurzweil 3000 provides the tools to improve reading speed and comprehension, plus a suite of features that make it possible to learn and work independently.

Technical Services provider must ensure that Kurzweil 3000 software is properly set up and functioning on the end user’s computer and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job

6. Need Assessment

A needs assessment provider must work with an employee to evaluate and assess their assistive technology and/or ergonomic needs, then provide CAP with a report indicating the user’s requirements along with suggested or recommended equipment or services that will fulfill that user’s needs.

7. On-Site Technical Services

The technical service provider must contact, meet with, and evaluate the assistive technology needs of the end user and provide training and integration support to facilitate the use of the user’s assistive technology to perform their essential job

8. OpenBook/Pearl Technical Services

Openbook Technical Services educates Openbook users the proper manner for successful integration with other assistive technology such as Jaws. For example, when a screen reader is being used, the screen reader must be installed before Openbook.

Openbook converts printed documents or graphic-based text information into an electronic text format on the user’s PC – using speech output and optical character recognition (OCR). The PEARL Camera supports the features of Openbook 9.0 to provide industry-leading OCR. With Openbook, the PEARL folding camera deploys quickly to connect the user to their PC; allowing those employees with a disability to instantaneously snap a picture of their reading material and be reading in seconds. Openbook works along with Jaws as well. To ensure the successful implementation and integration of what can be complicated

REQUEST FOR QUOTE PAGE J-33

scanner/reader software, which is helpful for individual with vision disabilities software service is needed to understand and use the software to its full capacity.

Technical Services provider must ensure that Openbook software is properly set up and functioning on the end user’s computer and scanning device and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job functions.

PEARL is the scanner designed to work with Openbook, this would not be provided independently of Openbook technical services.

9. Zoom Text Technical Services

ZoomText Technical Services ensure the successful implementation and integration of what can be complicated magnification and reader software, which is essential to individuals with low vision and legally blind. This magnification and reader software enables the user to see what is on the PC’s screen as well as read from computer applications. The technical service allows users to completely understand and make usage of the software to its full capacity. Zoomtext is able to interrelate with all computer applications.

ZoomText is the most widely certified screen magnification/reader package in the federal government. ZoomText is also NMCI certified. Federal employees request that service performed is necessary in order for them to completely understand the magnification/reader package. Integration software is needed for the federal employees who use ZoomText in order to perform their job duties.

Technical Services provider must ensure that Zoomtext software is properly set up and functioning on the end user’s computer and working with their IT equipment and software, as well as provide training to effectively utilize this software to accomplish the user’s essential job functions.

10. Installation of Ergonomic Related Equipment

Physical installation of ergonomic equipments such as keyboard tray, corner sleeve, monitor mount, and etc.

11. Reports:

Contractor shall not separate price reports. Unless otherwise specified, contractor shall provide reports biweekly to include, at a minimum; spreadsheet to include

REQUEST FOR QUOTE PAGE J-34

recipient name, item(s) sent, pricing, mailing tracking number, and mailing carrier. The Contracting Officer may request additional reports as needed.

C.4.1. BPA MANAGEMENT

Upon award of an order, the contractor shall provide a point of contact for each order under this Agreement at a minimum:

a. Identification of a Point of Contact by name, who shall assure that all aspects of this Agreement and any agreement are satisfied in the areas of direction, deliverables, and administration.

b. Develop, track and report on individual orders.

c. Conduct training in accordance with requirements identify in the orders.

C.5 ORDERS:

C.5.1 Ordering Procedures

Authorized CORs or their designated personnel, prior to using the services under this Blanket Purchase Agreement(s), shall either:

a) Under the $3,000 micro-purchase threshold – CORs or their designated personnel shall place orders directly with the contractor for the service that best meets their needs

b) Over the $3,000 micro-purchase threshold will have task orders issued by contracting activity - Contracting Officer shall:

1. A Statement of Work outlining the following minimum requirements:

Services to be performed or supplies required Location of work Period of performance Deliverables Applicable standards Acceptance criteria, and any special requirement (i.e. travel, special knowledge, etc.).

2. The Statement of Work (SOW) will be sent to contractor.

3. Evaluate and Best Value, lowsest prices technically acceptable (LPTA) selection will be made.

C.5.2. DELIVERY TICKETS

REQUEST FOR QUOTE PAGE J-35

All services under this Agreement, if any, shall be accompanied by delivery tickets, which shall contain the following minimum information:

• Name and date of supplier

• BPA number and Order number

• CAP Request Identification Number, which will be provided in the order

• Itemized list of services furnished

• Quantity, unit price, and extension of each line (less applicable discounts)

• Signed delivery sheet or tracking spreadsheet

For all services under this agreement, the contractor shall provide the authorized representative with two (2) copies of the delivery/sales ticket(s) for each call completed. Both copies shall be signed by the authorized representative acknowledging receipt of the goods/services. One copy is for the receiving activity and the other for the COR.

C.5.3. INSPECTION AND ACCEPTANCE:

Services delivered under this agreement must be inspected and accepted at the final destination point by a government representative from the receiving section and shall be identified on the contractor’s delivery ticket(s) sales slip(s) for the delivered item(s) to conform to the requirement of this agreement. If the items(s) delivered do not conform to the requirements of this agreement, the service(s) shall not be accepted and the delivery ticket(s) or sales slips(s) adjusted accordingly. The authorized representatives specified in the order, of the requiring activity, are responsible for calls, quality assurance, surveillance, and inspection and acceptance or non-acceptance of all services performed under this agreement.

C.5.4. INSTRUCTION BY UNAUTHORIZED THIRD PERSONS:

Individuals not authorized in writing by the Contracting Officer may not place orders and constitutes an unauthorized order. The Government shall not be liable for any claims or damage as a result, and shall not be grounds for subsequent payments for resulting supplies and services.

C.6. SECTION 508 COMPLIANCE REQUIREMENTS

All services purchased under this Agreement shall be 508 compliant. The contractor shall be required to have knowledge of 508 requirements in order to select the best course of action in support of this Agreement and in the performance of various duties such as website and common drive maintenance.

MARKING

D. 1 MARKING

REQUEST FOR QUOTE PAGE J-36

The contractor shall ensure that all deliverables, reports, invoices, and correspondence contain the BPA and Order numbers along with CAP’s request ID number for each individual order.

CAP’s request ID number will be provided by the CAP. All deliverables shall also identify the Agreement Number and the deliverable title, unless otherwise specified in the individual order.

DELIVERIES AND PERFORMANCES

F.1. PERIOD OF PERFORMANCE

The Period of Performance for this agreement begins with the award of a BPA and will end twelve months thereafter. An additional 4 (one year) option periods may be exercised.

F.2. PLACE(S) OF DELIVERY

Copies of all correspondence, delivery documents and copies of invoices related to this Agreement shall be submitted electronically to the designated COR at the address shown in G or designated by the specific Order. Orders issued under this Agreement shall list any additional points of contact specific to that Order.

F.3. BPA SCHEDULE AND MILESTONE DATES

Documentation of all deliveries shall be submitted to the COR, unless otherwise stated by the Order. Unless otherwise stated, all days shall be considered calendar days.

F.4 STATUS REPORT OF ORDERS AND SHIPMENTS (FEB 2009)

The Contractor shall furnish to the Contracting Officer (CO) and the COR(s) a report covering orders received and shipments made during each calendar month of the BPA performance. The required information may be transmitted by electronic data or mail to the addresses shown in Section G for the Contracting Officer and COR. Reports shall be forwarded to the CO and COR(s) no later than the seventh workday of the succeeding month.

F.5 INSPECTION (MAY 2000)

Inspection of all purchases under this BPA will be made at destination by an authorized Government representative of the Government or as specified in the individual order.

F.6 INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

Base Year

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

REQUEST FOR QUOTE PAGE J-37

thru

Government Representative (To Be Specified in each order)

Government Representative (To Be Specified in each order)

Destination Government Representative (To Be Specified in each order)

Option Year 1 thru

Government Representative (To Be Specified in each order)

Government Representative (To Be Specified in each order)

Year 2 thru

Government Representative (To Be Specified in each order)

Government Representative (To Be Specified in each order)

Year 3 thru

Government Representative (To Be Specified in each order)

Government Representative (To Be Specified in each order)

Year 4 thru

Government Representative (To Be Specified in each order)

Government Representative (To Be Specified in each order)

F.7 31.205-46 - Travel costs.

REQUEST FOR QUOTE PAGE J-38

(a) Costs for transportation, lodging, meals, and incidental expenses.

(1) Costs incurred by contractor personnel on official company business are allowable, subject to the limitations contained in this subsection. Costs for transportation may be based on mileage rates, actual costs incurred, or on a combination thereof, provided the method used results in a reasonable charge. Costs for lodging, meals, and incidental expenses may be based on per diem, actual expenses, or a combination thereof, provided the method used results in a reasonable charge.

(2) Except as provided in paragraph (a)(3) of this subsection, costs incurred for lodging, meals, and incidental expenses (as defined in the regulations cited in (a)(2)(i) through (iii) of this paragraph) shall be considered to be reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel as set forth in the—

(i) Federal Travel Regulations, prescribed by the General Services Administration, for travel in the contiguous United States, available on a subscription basis from the—

Superintendent of Documents U.S. Government Printing Office Washington DC 20402

Stock No. 922-002-00000-2;

(ii) Joint Travel Regulation, Volume 2, DoD Civilian Personnel, Appendix A, prescribed by the Department of Defense, for travel in Alaska, Hawaii, and outlying areas of the United States, available on a subscription basis from the—

Superintendent of Documents U.S. Government Printing Office Washington DC 20402

Stock No. 908-010-00000-1; or

(iii) Standardized Regulations (Government Civilians, Foreign Areas), Section 925, “Maximum Travel Per Diem Allowances for Foreign Areas,” prescribed by the Department of State, for travel in areas not covered in (a)(2)(i) and (ii) of this paragraph, available on a subscription basis from the—

Superintendent of Documents U.S. Government Printing Office Washington, DC 20402

Stock No. 744-008-00000-0.

REQUEST FOR QUOTE PAGE J-39

(3) In special or unusual situations, actual costs in excess of the above-referenced maximum per diem rates are allowable provided that such amounts do not exceed the higher amounts authorized for Federal civilian employees as permitted in the regulations referenced in (a)(2)(i), (ii), or (iii) of this subsection. For such higher amounts to be allowable, all of the following conditions must be met:

(i) One of the conditions warranting approval of the actual expense method, as set forth in the regulations referenced in paragraphs (a)(2)(i), (ii), or (iii) of this subsection, must exist.

(ii) A written justification for use of the higher amounts must be approved by an officer of the contractor’s organization or designee to ensure that the authority is properly administered and controlled to prevent abuse.

(iii) If it becomes necessary to exercise the authority to use the higher actual expense method repetitively or on a continuing basis in a particular area, the contractor must obtain advance approval from the contracting officer.

(iv) Documentation to support actual costs incurred shall be in accordance with the contractor’s established practices, subject to paragraph (a)(7) of this subsection, and provided that a receipt is required for each expenditure of $75.00 or more. The approved justification required by paragraph (a)(3)(ii) and, if applicable, paragraph (a)(3)(iii) of this subsection must be retained.

(4) Paragraphs (a)(2) and (a)(3) of this subsection do not incorporate the regulations cited in subdivisions (a)(2)(i), (ii), and (iii) of this subsection in their entirety. Only the maximum per diem rates, the definitions of lodging, meals, and incidental expenses, and the regulatory coverage dealing with special or unusual situations are incorporated herein.

(5) An advance agreement (see 31.109) with respect to compliance with paragraphs (a)(2) and (a)(3) of this subsection may be useful and desirable.

(6) The maximum per diem rates referenced in paragraph (a)(2) of this subsection generally would not constitute a reasonable daily charge—

(i) When no lodging costs are incurred; and/or

(ii) On partial travel days (e.g., day of departure and return).

Appropriate downward adjustments from the maximum per diem rates would normally be required under these circumstances. While these adjustments need not be calculated in accordance with the Federal Travel Regulation or Joint Travel Regulations, they must result in a reasonable charge.

(7) Costs shall be allowable only if the following information is documented—

(i) Date and place (city, town, or other similar designation) of the expenses;

(ii) Purpose of the trip; and

(iii) Name of person on trip and that person’s title or relationship to the contractor.

(b) Airfare costs in excess of the lowest priced airfare available to the contractor during normal business hours are unallowable except when such accommodations require circuitous routing, require travel during unreasonable hours, excessively prolong travel, result in increased

REQUEST FOR QUOTE PAGE J-40

cost that would offset transportation savings, are not reasonably adequate for the physical or medical needs of the traveler, or are not reasonably available to meet mission requirements.

However, in order for airfare costs in excess of the above airfare to be allowable, the applicable condition(s) set forth above must be documented and justified.

(c)(1) “Cost of travel by contractor-owned, -leased, or -chartered aircraft,” as used in this paragraph, includes the cost of lease, charter, operation (including personnel), maintenance, depreciation, insurance, and other related costs.

(2) The costs of travel by contractor-owned, -leased, or -chartered aircraft are limited to the allowable airfare described in paragraph (b) of this subsection for the flight destination unless travel by such aircraft is specifically required by contract specification, term, or condition, or a higher amount is approved by the contracting officer. A higher amount may be agreed to when one or more of the circumstances for justifying higher than allowable airfare listed in paragraph (b) of this subsection are applicable, or when an advance agreement under paragraph (c)(3) of this subsection has been executed. In all cases, travel by contractor-owned, -leased, or -chartered aircraft must be fully documented and justified. For each contractor-owned, -leased, or -chartered aircraft used for any business purpose which is charged or allocated, directly or indirectly, to a Government contract, the contractor must maintain and make available manifest/logs for all flights on such company aircraft. As a minimum, the manifest/log shall indicate—

(i) Date, time, and points of departure;

(ii) Destination, date, and time of arrival;

(iii) Name of each passenger and relationship to the contractor;

(iv) Authorization for trip; and

(v) Purpose of trip.

(3) Where an advance agreement is proposed (see 31.109), consideration may be given to the following:

(i) Whether scheduled commercial airlines or other suitable, less costly, travel facilities are available at reasonable times, with reasonable frequency, and serve the required destinations conveniently.

(ii) Whether increased flexibility in scheduling results in time savings and more effective use of personnel that would outweigh additional travel costs.

(d) Costs of contractor-owned or -leased automobiles, as used in this paragraph, include the costs of lease, operation (including personnel), maintenance, depreciation, insurance, etc. These costs are allowable, if reasonable, to the extent that the automobiles are used for company business. That portion of the cost of company-furnished automobiles that relates to personal use by employees (including transportation to and from work) is compensation for personal services and is unallowable as stated in 31.205-6(m)(2).

REQUEST FOR QUOTE PAGE J-41

31.205-47 Costs related to legal and other proceedings.

(a) Definitions. As used in this subpart— “Costs” include, but are not limited to, administrative and clerical expenses; the costs of legal services, whether performed by in-house or private counsel; the costs of the services of accountants, consultants, or others retained by the contractor to assist it; costs of employees, officers, and directors; and any similar costs incurred before, during, and after commencement of a judicial or administrative proceeding which bears a direct relationship to the proceeding.

“Fraud,” as used in this subsection, means—

(1) Acts of fraud or corruption or attempts to defraud the Government or to corrupt its agents;

(2) Acts which constitute a cause for debarment or suspension under 9.406-2(a) and 9.407-

2(a); and

(3) Acts which violate the False Claims Act, 31U.S.C., sections 3729-3731, or the Anti-

Kickback Act, 41 U.S.C., sections 51 and 54.

“Penalty,” does not include restitution, reimbursement, or compensatory damages.

“Proceeding,” includes an investigation.

(b) Costs incurred in connection with any proceeding brought by a Federal, State, local, or foreign government for violation of, or a failure to comply with, law or regulation by the contractor (including its agents or employees), or costs incurred in connection with any proceeding brought by a third party in the name of the United States under the False Claims Act, 31 U.S.C. 3730, are unallowable if the result is—

(1) In a criminal proceeding, a conviction;

(2) In a civil or administrative proceeding, either a finding of contractor liability where the proceeding involves an allegation of fraud or similar misconduct or imposition of a monetary penalty where the proceeding does not involve an allegation of fraud or similar misconduct;

(3) A final decision by an appropriate official of an executive agency to—

(i) Debar or suspend the contractor;

(ii) Rescind or void a contract; or

(iii) Terminate a contract for default by reason of a violation or failure to comply with a law or regulation.

(4) Disposition of the matter by consent or compromise if the proceeding could have led to any of the outcomes listed in paragraphs (b)(1) through (3) of this subsection (but see paragraphs (c) and (d) of this subsection); or

(5) Not covered by paragraphs (b)(1) through (4) of this subsection, but where the underlying alleged contractor misconduct was the same as that which led to a different proceeding whose costs are unallowable by reason of paragraphs (b)(1) through (4) of this subsection.

(c)(1) To the extent they are not otherwise unallowable, costs incurred in connection with any proceeding under paragraph (b) of this subsection commenced by the United States that is

REQUEST FOR QUOTE PAGE J-42

resolved by consent or compromise pursuant to an agreement entered into between the contractor and the United States, and which are unallowable solely because of paragraph (b) of this subsection, may be allowed to the extent specifically provided in such agreement

(2) In the event of a settlement of any proceeding brought by a third party under the False Claims Act in which the United States did not intervene, reasonable costs incurred by the contractor in connection with such a proceeding, that are not otherwise unallowable by regulation or by separate agreement with the United States, may be allowed if the contracting officer, in consultation with his or her legal advisor, determines that there was very little likelihood that the third party would have been successful on the merits.

(d) To the extent that they are not otherwise unallowable, costs incurred in connection with any proceeding under paragraph (b) of this subsection commenced by a State, local, or foreign government may be allowable when the contracting officer (or other official specified in agency procedures) determines, that the costs were incurred either:

(1) As a direct result of a specific term or condition of a Federal contract; or

(2) As a result of compliance with specific written direction of the cognizant contracting officer.

(e) Costs incurred in connection with proceedings described in paragraph (b) of this subsection, but which are not made unallowable by that paragraph, may be allowable to the extent that:

(1) The costs are reasonable in relation to the activities required to deal with the proceeding and the underlying cause of action;

(2) The costs are not otherwise recovered from the Federal Government or a third party, either directly as a result of the proceeding or otherwise; and

(3) The percentage of costs allowed does not exceed the percentage determined to be appropriate considering the complexity of procurement litigation, generally accepted principles governing the award of legal fees in civil actions involving the United…