HT0011-24-R-0050_TST2_RFP_Att3_PPQ_2024.06.26_Final.docx

ATTACHMENT 3

PAST PERFORMANCE QUESTIONNAIRE

HT0011-23-R-0055

TRAINING SUPPORT TEAM

Please complete the following questionnaire to assist our evaluation of the Contractor’s past performance, and return via email no later than the proposal due date to Janet Lee, janet.h.lee4.civ@health.mil and Linda Walker, linda.m.walker38.civ@health.mil.

PART I:

RESPONDENT INFORMATION:

Contracting Activity/Customer:

Point of Contact (POC):

Title of POC:

Telephone:

Email:

OFFEROR’S REFERENCE INFORMATION:

Contractor Name:

Point of Contact (POC):

Telephone Number:

Email:

PART II:

CONTRACT INFORMATION:

Contract Number:

Task Order Number:

Type of Contract:

Performance Period: (Base plus options):

Description of Services Provided:

MARKET SEGMENT (Check all that apply)

MAGNITUDE

Annual Contract Value:

Total Contract Dollar Value:

COMPLEXITY

Number of FTEs:

Contractor performed on this contract as:

Please refer to the following assessment definitions to assess the Contractor’s performance in each of the areas listed in this questionnaire:

(CPARS “Quality of Service” Rating Area)

Understood the Government's requirements and determined the best method for addressing them IAW contract Terms & Conditions (T&C)

Maintained an effective quality control program and processes and adhered to specifications and standards of good workmanship (i.e., commonly accepted technical, professional, instructional, training, etc. standards) to prevent inaccurate, defective or non-compliant services and deliverables (e.g., reports, data, and project deliverables)

Developed effective training products through the process of analysis, design, development, implementation, and evaluation, for a variety of adult audiences

Administered a Learning Management System including the planning, guiding, managing and delivering of training events in a variety of settings, e.g., classrooms, web, and on-site production facilities

If other than “Satisfactory,” please explain how performance exceeds or does not meet contractual requirements:

(CPARS “Schedule” Rating Area)

Provided performance management and control to ensure daily operations/ tasks/ requirements and quality deliverables were completed on time and IAW contract T&C

Established and achieved future milestones IAW contract T&C

Provided timely notification requiring Government action using effective written and oral communications skills to communicate effectively with team members, subject matter experts (SMEs), stakeholders, the COR and Government leads

Provided helpdesk support to address and resolve issues promptly

If other than “Satisfactory,” please explain how performance exceeds or does not meet contractual requirements:

(CPARS “Management” Rating area)

Employed management practices, policies and procedures that contributed positively to execution of all tasks IAW contract T&C

Maintained customer satisfaction, quality, timeliness, and responsiveness in daily operations/ tasks/ requirements and deliverables IAW contract T&C

Timely provided for the necessary technical expertise to subordinates, developed corrective actions and directed resources to address issues when/if needed, and communicated relevant information to impacted program elements

Provided qualified Leads/Managers and staffing and ensured that positions requiring qualified personnel remained filled IAW contract T&C (i.e., during transition-in/out phases, full contract performance, or Key Person/ staff replacements or substitutions)

Awarded and managed Subcontracts effectively, selecting, retaining, supporting, and replacing personnel, when necessary

If other than “Satisfactory,” please explain how performance exceeds or does not meet contractual requirements:

(CPARS “Compliance” Rating area)

Complied with applicable Federal, DoD, Agency and industry policies, procedures, regulations, and codes (e.g., technical/ technological, privacy protection, data management, labor, financial, safety, etc.) to accomplish tasks/ requirements and deliverables IAW contract T&C

Adhered to or complied with adult learning and e-learning principles, models, theories, tools and methodologies to create, develop, design, evaluate, analyze and implement effective training/ instructional products and materials (e.g., Knowles Principles of Adult Learning Theory, SCORM, ADDIE model, Kilpatrick’s Four Level Evaluation Model, storyboards, Adobe Captivate, Articulate Storyline, 508 compliance) as applicable

If other than “Satisfactory,” please explain how performance exceeds or does not meet contractual requirements:

Would you award this firm another contract:

If you answered “No” provide an explanation:

Was the contract terminated for default or cause:

If you answered “Yes” provide an explanation:

Additional Comments

Provide additional comments on the Contractor’s performance not requested/provided above:

Signature: _________________________________________ Date: __________________

Print Name: _______________________________________

Title: _____________________________________________

Telephone: ________________________________________

Thank you for your participation in providing a detailed and accurate history of past performance for this Offeror.